Timmy Gresens the manager is the best. Tim has always taken…read moregood care of us with all our service needs on both vehicles for years. Tim and the team at the muffler shop and Perington auto are so good at what they do and are very knowledgeable at fixing all automotive needs. They care and are very careful to treat the owners cars like it was their own and also treat us and all customers with respect. I recommend anyone in Rochester to have the muffler shop do service instead of the expensive dealerships. We love Tim and his crew! Chuck and Marlene Gambacurta

They talk about working on RVs so I made an appt. I told them that the generator oil had to be…read morechanged along with the engine oil. When I came to pick up the van. He informed me I had NO GENERATOR. The pipe is visible from the rear of the van!! He said to come back the next day. Only positive thing I could think of that he offered to check it out the next day. I was afraid to go back.

I bought a 2006 Acura MDX from them in February And 9…read moremonths later the motor blew up They never tuned up the car and didn't change the heating coil NEVER buy a car from them They will RIP you off !!

I really liked South Ave Auto when I started going there. Pragmatic, flexible, generally good…read morenatured people. Then something happened in October after a $2K+ repair; their subsequent decisions showed either their true colors or their utter decline in commitment to their customers. I should say first off that a couple of their employees were amazing throughout and deserve to run their own business or at least work for someone better. The job was to pass inspection and change O2 sensors that were triggering a check engine light. Upon inspecting they also required a water pump, brake booster, link pins and a wheel bearing. The car was otherwise in great shape and 1/2 the miles on it as my previous RAV4 and I trusted the shop so I had them do all of it at once. When I got the car back on a Friday it began misfiring within a few miles. I panicked because it was Saturday and I had to drive to NYC for work. Luckily Jessi was monitoring their FB page and was nice enough to come out and help diagnose what happened. Turns out the mechanic who did the job didn't properly attach the hose back to the brake booster and it sucked in air all through the system. They fixed the hose right there and I was off with the advice that if it misfires again that I should replace the spark plugs. Low and behold it did later that day but it was Saturday night so I spend hours replacing them myself. The car worked but still stalled sometimes when accelerating from stop and felt wobbly at high speeds. I drove back up to South Ave Auto to have them diagnose it and the mechanic there lifted the car up and checked the codes but couldn't tell what was wrong. They sent me over to the Elmwood shop where Jessi (again) took one look and knew it also needed a new ignition coil. I replaced that myself and it seemed better for awhile but not back to how it was before. A month passed. It stopped wobbling at high speeds but my LF tire (of less than 2yrs) was going flat. It looked fine from the outside so I just put more air in. Two weeks ago it went dead flat on the highway. Turns out it was totally misaligned and wearing from the inside out. Luckily I found a reputable open on Saturday who ended up having to do almost $1K in work and put two new tires on the car just to make it safe and make up for the bad job from South Ave. Another LF wheel bearing, a proper alignment and balance (which they allege South Ave likely neglected), LF brakes and pads (because they said South Ave forgot to put the hardware back on), LF rotor (which they said was likely from the misaligned wheel and pad), and another engine and sensor check to again clear the codes. Even as I write this I'm looking at maybe having to also replace the whole spindle knuckle because of the damage done by pressing the original bearing too hard. Here's where it gets sad. I approached Wade with these issues and his first response was "well we fired the mechanic, what else can we do?" When I told him that the new shop let me keep the bad wheel bearing and showed him all the pictures I took he then said "Well we'll refund you the wheel bearing but you can't prove all the other problems were our fault" (glossing over the cost and time of me learning how to change spark plugs and ignition coils on my own on the fly) "But if you bring us the bad bearing we'll refund you that". At that point I felt like he was ready to let me sue him. I told him I would never expect to make my car perfect again, but at least respect the thousands of dollars I'd put into his shop over 2 cars and 8 years to ensure that I at least have a safe car to drive. If they had admitted fault and offered to scrutinize all the area involved, I might have let them. But besides Jessi nobody seemed to care too much about their mistakes. So when I finally did go return the bearing, the poor attitude turned indignant rage I got from the owner, simply for confronting him with asking for what he'd agreed to repay ($315) along with my continued dismay over the uncertainty of its safety, would never make me want to let them touch mine or any car again. At that point, out of sheer frustration at his indifference, I called him an asshole as I left. So of course he ran after me in his lot and harassed me, claimed he was going to cancel the check, and briefly blocked me from leaving. Oh and called me on the phone after to repeat himself. It's petty and sad and I'm so glad I at hopefully won't have to hear from him again. TL;DR: They wouldn't fix or fully reimburse a really bad job and left me with an unsafe car that I'm still paying to fix months later.

It is amazing to find a gas station that still has expert mechanics and the equipment necessary to…read morerepair cars. In addition, everyone I've met there is enthusiastic about tuning, service and maintenance. One of our cars is an EV, but they have willingly helped with a blown tire, and for our internal combustion cars, it's great being able to buy Sunoco 94 octane gas at a price that is lower than surrounding stations. I like the people who work at the station, have confidence in their work, and highly recommend them.

Updating my review. I'm not sure what's happened from the first time I went there but ever since,…read moreI've called them for auto repairs they can't look at the car for at least a week. They had great service/prices the first time and got the car in a completed in a few days. I don't even call anymore because I can't be without a car for over a week.

Absolutely the worst! They over charged me and then to make it better they left a wrench in my…read moreengine bay! DO NOT GO HERE!

There really needs to be something said about the attitude of the mechanics here…read more First of all, they've had my car for 2 days. I think asking for a status update is definitely a reasonable thing to do. But the response I got was grumpy and uncalled for. Instead of politely telling me they haven't received the part they needed to fix my car, they acted like I was inconvenicing them just for calling. Dude. You have MY car. If youre not sure when the part comes, that's fine. But you don't have to act like I'm a dumbass for asking. I quite frankly don't care how miserable your job is, so is mine. And everyone else's. The least I can ask for is some common decency. Especially when you've had my car for 2 days and haven't updated me.

I never had a problem with anyone or with anything at Carpenters!!…read moreThey have been very honest with me, helped me out with good advice, never pushy, I double checked on prices when I needed new tires with a relative who is a retired master mechanic and he felt I was given the right amounts for the tires and labor and the best option for my vehicle,etc!! they even solved and fixed an issue that I had for two years with my Chevy Equinox!! The dealership couldn't even solve the issue, they charged me and gave me a bogus reason as to why I was hearing what I was hearing!! Too notch business!!!!

BEWARE!!! They will rip you off!! The owner Brett is a real piece of work. Rudest person I've ever…read moremet. All they do is create more problems for your vehicle! Don't give them your vehicle to be worked on unless you have a lot of money to throw away!!!! I wouldn't even give them 1 star but it made me.

The previous owners were good. The new owners are crooks. I…read morebrought my car in for a wheel alignment and they said it needed inner tie rods before they could do the alignment. I declined to let them have the work. I took the car home, inspected it and found that both inner tie rods were perfect. They lied to me to try to grab an extra five hundred dollars. INFO: I used to work at a garage, so I know what I'm talking about.

Everyone at Vesa are great. Always pleasant. Great…read moreservice,and great price. Highly recommend them. I've never had a bad experience.

Great customer service and great care of automobile and customer. Didn't stop until issues were…read moreresolved and fixed. I left as a satisfied customer.

Honest and helpful. Did what I needed (engine light and some trouble with the windshield wiper…read morefluid hose) and found nothing major although I wouldn't have been surprised. Got me in within a day of my call.

This company came highly refererd however, i called made appt had my car towed to thier supposed to…read morebe Open NEW greece location on the date i was instructed to tow it thier, by thier staff! car gets thier the place isnt even operational get it re-towed to the railroad street location they wont take it because of rear panel body damage and no tags "this isnt a body shop" i didnt even send it in for body repairs mechical issue only now im stuck with a 450$ plus storage by day tow bill and havent recieved Anything from thier company execpt a huge FUCK YOU..I HOPE EVERYBODY ELSE is treated better and fairly they did me bad, i hope this place burners in hell, my mom just passed two days before mothers day ect what a way to start my day!!

My whole family has their cars serviced with Redi Imports because they know what they're doing,…read moreoffers several convenient locations, very accommodating, and fairly priced. I am not always good about scheduling appts until it's too late or last possible minute. They have squeezed me in and took excellent care of me on more than a few occasions. I won't take my vehicles anywhere else.