I needed a hitch drawer primarily for a bike rack to be mounted on a 2024 Kia Niro PHEV. The hitch…read moreneeded to be ordered, which took two weeks. After two weeks of not hearing from them, I called and they said it had just arrived. The next appointment available for installation was a week out. They said it typically takes 90 minutes to install, so I decided to wait while it was installed. It took 4 hours. The mechanic who installed it apologized for the delay, and said it took longer because the schematic he had did not match the vehicle. The next day we made a 7 hour trip, and then returned the following day. We heard a rattle coming from the back of the car, so when I got home I looked under the bumper and found quite a mess. The rattle was due to the wheel-well and rear bumper cover not being reconnected. The wiring was very sloppy, with wire ties not trimmed, poor crimps and the wires hanging down without being attached to pre-existing wires. I went back to Brad's the next morning so they could see the poor workmanship and correct the problems, which they took care of in about 5 minutes. I asked to speak with the manager and suggested that I should be compensated for all of my time and trouble. The total bill for the hitch, wiring and installation was $775. The manager offered a $45 refund of the amount that was overcharged due to a error she found on the Curt website which incorrectly stated the retail price. If I had not had trouble and complained, I would have paid $45 too much, not to mention the very long install time and aggravation. At this point I researched the price of the hitch available from reliable resellers such as Tractor Supply, UHaul and others who all listed the delivered retail price of the hitch for $145 less than what Brad's charged me after the $45 refund. The installation of the hitch was $110, and the installation of the wiring was $135. Buyer beware, do your research first!

They closed the door in my face at 4:20pm after I called prior and they said they closed at…read more5:00pm... The sign on door said 5:00pm...The answering machine when I called at 4:30pm said they closed at 5:00pm.. When I asked an employee, who was outside trying too get his car started, "are they closed?".. he looked at me and said ".... maybe".. I said "at 4:30?".. He ignored me.. One (1) ghetto star they get from me they get...

I've been incredibly pleased with the work that Ryan and the crew have done at Redi Imports. They…read moreare always patient, friendly, and honest... and do great work! I am particularly thankful for Ryan's ability to break down the mechanical issues your car is having into terms that you'll understand.

After my first review, the Owner, Ryan Lynch, started texting harassing me, insulting me,…read morethreatening me, my family, home, and workplace over one bad review... to the point that I had to contact the police for my own safety. Look at the low rating google review responses on this and the other Redi Imports locations for more examples for how this owner treats his customers. The technician felt the need to find and turn on my auxiliary light bar, and leave it on until I picked up the truck, max my climate control, when I had asked for diagnostic on a low speed suspension noise while turning. When I confronted them about the lights, they were completely unaccountable and dismissive. They also didn't do the state inspection that I had asked for in my online appointment, confirmed with the secretary, and which had clearly just expired. Will not be returning. Completely rude and unprofessional.

About a year ago I bought a 2019 Ford F 150 pickup. A nice truck and I did get the full warranty. I…read morewas at the park doing some photo work and I had to get some equipment from the box. But, my tailgate latch was jammed. I thought it needed a bit of lubricant, or HD 40. Living right down the street from B and B I decided to stop and ask them for a bit of help, advice versus going all the way out to Van Bortel. I went in and asked the attendant for a bit of help and he immediately got some lubricant and came out. We managed to get the tailgate open but there was still a problem. I asked him if I owed him anything he said no! I was impressed. This was old fashion service. B and B automotive has been around a long time, they know the car business.I would highly recommend them. I ended up taking my truck to Van Bortel for repairs, glad I got the warranty.

Brought my van here. It was very old and I was hoping to get another year out of it, but the…read moremechanic said that he didn't recommend fixing it as the cost of repair would not be worth it They could have just recommended the repairs and took my money knowing that it would not be worth it. Another time my check engine light came on right before a road trip. They took me in as a walk in and made sure the car was safe for the road trip and sent me on my way. No charge. Another time I went in for advice and as I drove away he waved me down, said he smelled something different and had me pop the hood to check for a leak. He didn't see anything, but I'm grateful that he took the time. I've brought my vehicle there a handful of times and always great service and I never feel like I'm being overcharged.

Ron is a true master mechanic who takes pride in his work. He's knowledgeable, honest, and can…read morediagnose and fix problems that others miss. You can tell he genuinely cares about his customers and stands behind his work. If you're looking for someone you can trust to keep your vehicle running its best, Ron's Auto is the place to go. Highly recommended!

Aligned my vehicle, while the ball joints were ready to fall out. Also, the bolts to another part,…read morewere not all secured.

Well I had a little problem with my truck, "Black Nell". The engine light came on. So I drove over…read moreand they ran a quick test on it, there was a problem which pointed to the catalytic converter. They scheduled an appointment for a week out. I went out there first thing this morning and checked in. A few minutes later their shuttle driver brought me home. The gentleman's name was Domonic. I found Domonic to be just like every other VanBortel employee. Very polite and professional. As always I must say I'm pleased with all divisions of VanBortel. Sales, Service, Customer Care. And always remember to buy a warranty with your next car purchase. A great benefit they suggest to their customers. And it saves the $$$.

"Quick lane" is false advertising for the service end of this dealership. I drove 20 miles this…read moremorning for just an oil change, was treated by the service team with a paper mat placed in my car, and was told once I entered the waiting room there was nothing available til next day, and was told that in rather an abrupt way. Bad enough that this wasn't truly a "Quicklane" but also that the service team wasn't aware that they weren't taking more customers for the day by 9:30 am.

"Nick is the kind of manager who makes you feel genuinely at ease. He takes the time to explain…read morewhat's going on with your car instead of talking over your head, and he treats you, especially women, who too often get brushed off at auto shops, with real respect and patience. It makes a huge difference to walk in somewhere and not feel talked down to. Thank you, Nick!! JoAnn T.

I've been going to them for years and had 3 cars worked on by them. They always do an amazing job…read moreand they only complete the work that you need. They have a nice comfortable waiting room and everyone is very nice. Sometimes it takes a little long to get in for an appointment , but I would rather wait to have someone I trust work on my car!

On time all the time Excellent service…read more Scott and his crew are so professional 5 Star all the time

Fast, reliable service! They got us in and out with smiles on their faces :) Definitely a…read moretrustworthy garage....you won't be disappointed :)

Literally the best place I've ever taken my car. This man is amazing & always so friendly and…read morehelpful! I've lived in four states, have had several different cars that have been to tons of different shops, and O'Connors is and will always be my top pick ! Thank you Craig!

I took my car to change the tires and the oil you solved it by the mechanic said you would I would…read moreI gave my vote of confidence to him yes he changed the tires but didn't change the oil I paid for the oil change and the tires I made a big trip my car started to give a problem on the road translating the engine melted due to lack of oil change when I went to question he said it was my fault for not having checked whether or not he had made the exchange I offered that we pay half each and he did not assume so I leave here my indignation for the lack of honesty of the owner if someone is proof I have and the report of the other mechanic that the vehicle was not done the work ordered and paid