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    West Islip Opticians

    3.0 (2 reviews)
    Closed 10:00 am - 2:00 pm

    Services - West Islip Opticians

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    Davis Visionworks

    Davis Visionworks

    3.4(38 reviews)
    2.7 mi
    $$

    I have been a customer of Davis Visionworks for years. On November 15, 2024, I attended my annual…read moreappointment at 703 Montauk Highway (Davis Visionworks Great South Bay). My appointment was initially scheduled for noon. I entered the store at 12:10 pm and was advised by Julie that I had to reschedule because I was late. I then stated I thought there was a fifteen-minute grace period. Julie then said they only allowed five minutes. I then asked to speak to the manager to see if I could still be seen. The manager, Joe Fulco, explained the store policy regarding appointment times to me.  During this time, I could tell he felt irritated that I had requested to speak to him due to his demeanor. I then stated information regarding the grace period should be made clear on the website so customers are aware. Mr. Fulco  stated, "The website doesn't need to say to be on time for you to be on time."  At this point, I told Mr. Fulco that I no longer wanted to reschedule and to file a complaint through corporate. As Mr. Fulco wrote down corporate information, I reiterate that his unprofessional comments towards me were unappreciated. Mr. Fulco then ripped the paper with the corporate information and told me to get it myself. I then said you know everything is on camera; that wasn't smart to do. At this point, I felt utterly disrespected and devalued as a paying customer. I proceeded to write down the store employees' names and exited the location.  This behavior committed by Joe Fulco is entirely unacceptable. Mr. Fulco should not hold a supervisory position at Visionworks. He should understand that he is held to a higher standard as a representative of your organization. The customer is always right, no matter what. The disrespectful behavior and unprofessional comments were not necessary. DO NOT GO TO THIS LOCATION!

    I am leaving this review because if anyone else has a similar issue that they should call and file…read morea complaint. I was home with the flu and asked my son (22yrs old) to take his sister (16yrs) for an eye appointment. Not only did my daughter feel Doctor Manin was rude to her and in her words "mean" but felt it was because she was Hispanic. The supervisor Joe fulco gave me some BS about not having her prescription over the phone and in my opinion was steering a specific product. When confronted with a valid doctors prescription he back stepped his words. I have had issues at this location and it's the reason I stopped going there in particular. It was just a error on my wife making it at that specific location. I did file a complaint immediately.

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    West Islip Opticians - optometrists - Updated May 2026

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