could have had more stars if they changed a couple things, my dog has been there maybe 3-4 times…read more half of the time, I paid over 100$ for a barely consultation where I was told the basics and things I already knew. This time , we were turned away for being 5+ mins late, when I had already sedated my dog for the check up. Could be more flexible. Considering changing to a new vet near our area now.

*edit* Thank you for your response. To be clear -…read more 1. Let's try not to change the subject. If it had just been about running late, I wouldn't have raised any concerns. Your response also makes it sound like my family was much later than they were, which misrepresents the situation --it's about how someone from your clinic later mischaracterized me to another provider. Framing a loyal client as a "problem" felt discriminatory and unprofessional. If it weren't for this, no one would have been upset. 2. My parents were turned away immediately after arriving, and I received no phone call, email, or follow-up offering care or rescheduling. I believe you had the kind intention to extend the schedule, but your intention doesn't match what actually happened. 3. I'll let future clients decide based on their own experience. ------------------------ I honestly wanted to give one star here--but I know there are good vets working at this clinic. One of them took great care of my cat, and I truly adore her, so I'm giving two. I was a loyal client for 2 years with mostly positive experiences--until I asked my parents to take my cat in for a visit. They speak basic English and brought translation tools, and I had emailed and called ahead to make sure it would be okay. Despite that, they were turned away at the appointment. I didn't complain and simply switched clinics--until my new vet "cat&dog clinic at Bellevue" told me that someone from this clinic contacted to "warn" them about me, without my knowledge. What kind of warning is that? That a long-time client who communicated in advance and asked her non-native-English-speaking family to help just ONCE? It sounds so bizarre and unnecessary --unless it was just gossiping. But gossip leaning on a discriminatory narrative? Either way, it felt unprofessional and frankly disrespectful. It was disappointing to see such exclusionary behavior from a healthcare provider. If you just value basic cultural respect, I'd think twice before coming here.

On Monday I called this Vet and made an appointment for my dog to come in. They scheduled me for…read more10am on Wednesday. When I got to my appointment, the person at the front desk did not know what was going on. They said they can't find my appointment. This is the same person I spoke to on the phone on Monday and made the appointment with. They did not apologize for their mistake. They wanted to schedule me to come in at a later date. I am a busy single-dog mom and made time out of my schedule to bring my dog in during my appointment. Their mistake has inconvenienced me and the person did not apologize at all. First impressions are important, and this is a huge disappointment because I was looking forward to coming to this Vet since it has so many positive reviews.

Me and my boyfriend adopted Pomeranian boy during this pandemic. We chose this hospital from yelp…read morereviews and we are happy that we found this clinic! The doctor has been very helpful and she always gives us quick update and clear details after our visit. I love that they are super quick responding my emails. They are very friendly as well. It sucks that we can't meet doctor in person due to this situation and it only allow us drop off visit..but we love taking our dog to this clinic so far!

Learning from the grief of losing Dak, we realized how important it is to have a relationship with…read moreanother veterinarian--especially for days and emergencies when Dr. Miller may be unavailable. After combing through countless reviews of Dr. Matt Slentz, we scheduled an appointment with him this morning for our puppy's (Leo) final puppy visit and vaccinations. Dr. Matt exceeded our expectations. He has wonderful bedside manner, is incredibly informative, and--just as other reviewers mentioned--remarkably generous with his time. He made sure all of our questions were answered and even covered general puppy FAQs we didn't know to ask. His delivery was straightforward and upfront, providing honest professional opinions without sugarcoating, which we truly appreciated. During the visit, our puppy had an accident in the exam room. Without hesitation, Dr. Matt immediately grabbed paper towels and cleaned it himself, without gloves, while the veterinary assistant stood by. That moment spoke volumes--demonstrating genuine care, humility, and a willingness to step in without concern for appearances. He also noted that hand nibbling (as distinct from biting) is consistent with normal puppy developmental behavior and allowed our puppy to nibble on him during the exam, which was reassuring to observe. It is evident that both Dr. Miller and Dr. Matt hold their veterinary oath in the highest regard. Knowing we can trust them brings immense peace of mind when it comes to our puppy's care. This practice should have been a five-star experience based on Dr. Miller, Dr. Matt, and the front desk staff alone. Unfortunately, a **detached, impersonal, and indifferent interaction with Madden--marked by a lack of empathy and engagement--**overshadowed what they truly deserved.

Started taking my dog here when we moved to the area and the staff has been very nice and helpful…read more I always get taken back to an exam room right away and don't have to wait in the waiting room with my dog. Sometimes there are delays with the vet coming in when he gets backed up with something else. I had trouble getting someone on the phone when I initially tried to make an appointment and left a message that didn't get returned but otherwise they have been great to work with so far.

In October, we had an after-hours emergency with our labrador whose back legs were not functioning…read more Upon arrival, I immediately went to the front desk where I was greeted promptly. I explained our dog's situation and a couple of technicians grabbed a cart to assist me with transporting my large dog into the facility. They quickly evaluated her and made sure that not only was my dog comfortable, but that I was comfortable as well. The emergency room techs were very attentive to my dog. They were constantly checking on her while we waited for her to be examined. After they conducted the initial exam, they proceeded to run tests. They went above and beyond by asking me if I would like to watch from the window while they took x-rays and blood to ensure that my dog was at ease. After the exams and tests were completed, the doctor explained in great detail what had taken place. They informed me that my dog had a stroke and recommended that she be seen by a neurologist. The doctor went above and beyond by proceeding to call local neurologists and place a referral for my dog. The attentiveness and time the facility spent taking care of my dog were exceptional. I was beyond impressed with Veterinary Emergency Group (VEG) of Redmond and I would highly recommend this location for care of animals in an emergency.

The folks here are great!…read more I have a dachshund who we suspected had early symptoms of IVDD and wanted to get him seen just in case. The real con here was how long we took to get seen. I understood the need to prioritize urgent/emergent needs which is why I didn't dock too much but we really didn't get checked on for like three and a half hours. When we were seen, the staff were polite kind and prescribed medication to help him with discomfort while we waited to see our standard vet. The cost wasn't too bad either, around $300 for the eval plus three medications. Would definitely be back here in case of emergency.

I have been taking my puppy to Brookfield since I got him - about 9 months…read more My initial visit was awful. When the appointment was over, they told me they were taking him to the back to trim his nails and to get him used to the back in case it was ever needed. They said they do this every appointment. 20 minutes after he had been taken back, I asked what the hold up was and they let me know it's their unofficial policy to let every single staff member pet puppies. "It's the puppy tax" they said. They have never taken him into the back or trimmed his nails again. Not cute or amusing when you need to get back to your job. They send out confusing and incorrect emails about flea/parasite medications needing to be updated. I also took my puppy in as he was having some diarrhea. They took a $250 fecal sample, told me it was positive and charged me another $200+ for medication to cure it. A week or so later - I get an email letting me know Oopsie!! He was negative and their system was telling them he was positive to a test he had taken from his first apt ever there (which we were told was negative!) The cherry on top was receiving a quote for his neutering for $2,000 weeks after i had booked the appointment. Save your money and find literally any other vet.

10/10 veterinary experience! Dr. Eraham and Lauren were both wonderful with our dog who…read morehistorically has had problems with anxiety during vet visits. The staff were extremely knowledgeable and accommodating. We would highly recommend this vet!!!

I have been bringing my miniature dachshund Winnie here for over 2 years now and have always had a…read moregood experience with this vet clinic. Winnie can be quite a handful at the vet. She loves to bark and gets very scared/nervous. The technicians and vets have always taken their time with Winnie and helped calm her down. I really appreciate how well they treat my girl. One vet tech even got down on the ground with Winnie and tried make her feel more at ease around her. One thing I love about this clinic is that they're open on Saturdays. It is so much easier for me to take her in on weekends for appointments so please don't ever change that! I would definitely recommend coming to Loyal Family for your pets needs. They are trustworthy and quick to respond to calls and texts!

I'd been looking for a vet to take my pups to and I can't say enough how wonderful this place is…read morepeople are warm and friendly and they really love your animals. Some services are on the pricey side but mostly everything else is about the same. I love Dr. Hirata.

I can't say enough about the incredible team at this clinic. The doctors take the time to truly…read morelisten, explain everything with patience and care, and treat your animals like their own. The staff greets you by name, remembers your pets, and makes every visit feel like family. We've tried other clinics over the years, but nothing compares. This place has our hearts -- and our complete trust.

First of all, I'm concerned about the actual amount of time Dr.Raja spends in the room with my…read moresenior dog that has chronic diseases. He looked at her gums for less than 2 mins total. The quality of service for such a short exam is an awful experience. He missed vital points to inform me of important changes that were occurring in my dog! She should have had all of her body parts examine and throughly checked out! Clearly he just orders blood draws and dont even explain the results in detail! My dog had elevated electrolytes and eventually suffered from his negligence! I should have gotten a second opinion before it's too late! He's more concerned with money getting as many customers to get in a day !!Rather than to fully examining his animals! If you cherish your pet well being I would not recommend Dr.Raja!

Good services, nice doctors and nurses Our pup already has a…read morefavorite nurse They always answer phone about our questions/concerns

Very poor vet care by Dr. Ritchie. We brought are dog Annie in 1-2-26 for a regular checkup and…read morewere told no issues by Dr. Ritchie. We later noticed a bump on her left front leg and brought her back to Dr. Ritchie on 3-10-26 and were told she now had a cancerous grown and that nothing could be done. We went to another veterinary hospital and eventually had a lifesaving amputation of her left front leg. We think that a timely diagnosis of her condition on 1-2-26 might have prevented the amputation. Look elsewhere if you care for your pet.

I tried to come here with my dog when she was experiencing a medical emergency on a Sunday night…read morearound 7pm. All of the lights were off and there was a sign that said CLOSED on the door. There was more text but I didn't have time to read, so went to the other local Vet ER which was wonderful. If I cannot count on a vet who says they're open 24/7 to be open 24/7, then we will not be coming here.

Came in on a Sunday night and my Yorkie was seen immediately. They were considerate and provided…read moreexcellent care.

I cannot comment about the vet, however I can comment about the staff and whoever handles phone…read morecalls. Sheena? She's just plain mean so I cancelled my appointment. Unprofessional people are the face of your business. If you want to remain in business, you might act like you actually care about your customers. I would certainly not trust her with my cats.

Everything about this veterinary hospital dedicated to cats is amazing!The location couldn't be…read morecleaner, more organized or more professional. It was super easy to schedule with a week advanced notice. When I had a schedule conflict come up two days in advance they were able to reschedule me for later that day. It was my cat's post adoption checkup. The staff instantly bonded and accommodated my curious cat. My charge was zero because I had adopted her from a local shelter and no one attempted to sell me anything. Instead the DVM took her time carefully considering my cat's weight, behavior and risk profile. The peace of mind I got from bringing the newest addition to my family here was priceless. I wouldn't hesitate to recommend every cat owner I know come here. This is truly a special place. I look forward to going to my new baby's regular visits and vaccines here in the future. For the last 30 years, I have raised really large parrots. Shadow is the first cat I ever owned. It was so reassuring to know that I had found the right place and set of resources to take care of my new adoptee.