Jim at Geiger's is the best! He always takes great of care of our skiing and snowboarding needs!…read morePatient, knowledge, experienced and kind! We keep going back for a reason. Thank you Jim!

I just want to tell you how happy I am with your services. I had Jim Tewksbury in the boot…read moredepartment kick out my boots because I had issues with boot fitting. He did such a fantastic job. I love it.

REI has been around forever, but since the 70s my friends and I have had to order by catalog (and…read morelater online) and wait for gear to arrive. I couldn't have been happier to find the company finally opened a store in the Cleveland area, where there are a lot of places to enjoy nature. The sprawling, modern store has a pretty excellent selection of outdoor clothing, hiking and camping gear, and even a bike shop. If you're in the market for gear, plan on spending a lot of time browsing. I geared-up for a trip to Iceland here and am readying for another adventure in Norway and Sweden, so this will be a shopping trip before I go. I frequent the store for backpacking food, and they have a wonderful selection of it for all three meals as well as snacks. This is a great place to find deals. I got the REI app a few years ago and it will alert you on sale items, which is great because you can purchase in-app and pickup in-store. There is a section near the back of the store where you can great deals on returned or gently used gear. It's kind of like going to a garage sale, but the items I've seen look new and not someone else's trash. Take the time to look through it! The staff have all been quite helpful and cheerful, so I always feel welcome when I visit. I've never had a hassle with returns or exchanges, either. As big as the store is, it feels comfortable to me. I am always eager to find excuses to return!

Beautiful store but terrible order processing and fulfillment. Which should have taken a handful of…read moredays to deliver has extended into nearly two weeks and I'm still told that it's "being processed." It's in the back room, paid for in full, and I can't have it because it's still "being processed." Beyond frustrating. I won't do business here again. Caution to others that unless it's on the shelf and you can take it home same day, walk away and find it somewhere else.

Ordered online and got double charged then got a message saying my lede was cancelled but haven't…read morereceived a refund yet. No email saying why it was canceled or what to do next. Just an email from the shop app. Tried calling them and no one answered. Going n to have to follow up with my CC company to get a chargeback. It's been over a week since my order and zero communication from company.

Dont order from this company if you are expecting quick delivery or customer service.. I ordered a…read moresleeping system for a month long excursion and it has been 3 weeks since i ordered it and still no show. I have emailed and tried to chat with a rep from the company and I have been ghosted. Buyer beware if my bag does not show up in the next week I have to hit up the credit card company for a refund.

What a fabulous selection of goods! I especially love the woman's clothing department. The staff…read moreare friendly, the fitting rooms large and super sales are often. The store has ample parking and clean restrooms. There's something for everyone at this location. A+.

Fun shopping experiences with the deals in February. Customer service and help is exceptional. A…read morelot of variety of outdoor goods and miscellaneous.

I was very impressed with the welcoming and knowledgeable atmosphere during my visit and was happy…read moreto purchase my beginner gear at Little Mountain Ltd. I recently started researching cross-country skiing in order to keep myself active this winter. Most ski shops are still closed for the season, while those that were open had little interest in helping me as a non-downhill skier. The staff at Little Mountain Ltd answered my basic questions, made gear recommendations and were able to let me try on several options to get a feel for what I needed. There were no pressure, only knowledgeable answers to my questions. I feel comfortable with my purchase and am looking forward to the harsh NE Ohio winter now thanks to Little Mountain Ltd. Thanks!

We LOVE Little Mountain Ski shop!! Greg and his team do an awesome job of suggesting the right…read moreequipment for your experience level and then make sure that the equipment is sized/adjusted correctly. Customer for life!!

Absolutely the worst customer service I've ever experienced at this store. The sales ladies,…read morehorrible. They were Confrontational and unfriendly. I walked away for a minute because they were so ridiculous. When I went back towards the checkout, a nice gentleman asked if I needed assistance and I said yes I'd like to check out and he helped me with a friendly smile and kind attitude. Manager in the store Needs to be fired as she has no idea how to deal with the public. The man that helped me, I think one of the only men that works in the store. There was extremely helpful and had a lot of good customer relations ability. The storm was so awful. I will not be going back to it.

Nice store. Clothing, shoes, and accessories for the family are often at discounted prices…read more Columbia is good quality items for the outdoors, and for every day wear. Check out this store when shopping. We purchased snow goggles. The were 25% off.

Excellent service: Hayden in the archery shop is top notch took care of all of our needs!…read moreAlso a big thank you to Rita and Ralph for excellent customer service!! Highly recommended for all of your outdoor needs and services! Thank You!

Aden and Jake are amazing at archery center are great! They are so good with kids and making us…read morefeel comfortable. It has always been a good time with them and the family enjoys making a day out of it. They were friendly, kind and knowledgeable. It's almost like being around family. We will always work with them and buy from Great Lakes.

i always enjoy shopping at the Fin in Middleburg Hts. Amazing selection and customer service. The…read morecashiers are friendly and efficient. I Always go to Kevin and Josh to buy guns. They are the best. Professional, knowledgable, friendly, and go out of their way to help with your selection. I buy from them with confidence.

the staff at the gun counter are the worst people I have ever dealt with! I simply asked if someone…read morewas available to help me and got the rudest response from some jerk. I asked another person if he could help me and got the same attitude. Unbelievable. This place is the worst!