Great service, helpful staff - all was very attentive. Personable - KNOWLEDGEABLE TECH in the E-Bike department. We bought 2 E-bikes. One from a well-known, local family owned chain and one from Dick's. Dick's wins hands down on service, price and individualized attention to their customers that I 'should' have received at the privately owned shop. I highly recommend Dick's Great Northern location. read more

Great selection! We popped in to return an item purchased online then shopped around. The kids enjoyed the novelty of the two stories and going up the escalator and they had what we needed. I was surprised that at the start of summer they had a lot of fall/winter clothes starting to fill the shelves. read more

La'shania who worked there was very attentive to my mom about the variety and size of shoes she needed and tried on. The customer service was wonderful and absolutely 10 out of 10 - %! My mom was so happy with her new order. She is absolutely wonderful person who works there. I never knew shoe shopping could be that great of an experience for my mom. Very happy and pleased customers. read more

The shoes salespeople where very helpful. Not just one. But both of them. I forgot to get their names. I couldn't decide on which shoes I wanted. And they allowed me to try numerous pairs on. I did pick a comfortable pair. The price was not bad. Near $100. I guess that's the going rate. I for sure will be back. read more

One of the best parts of the Great Northern mall is this store. The store has all of your sporting needs. It's typically well-stocked. They also have a ton of shoes. We go here for soccer shoes. It's a good location to go to if you live in the North Olmsted area. read more

See all

I love this store and location! They always seem to have what I am looking for which makes it a prime location for me to visit often. The employees are always helpful and easy to find. I don't have to go on a hunt to find help. We have been buying shoes, backpacks, yeti cups, shorts, sweats and winter coats recently. I love this area as it is attached to the great northern mall, and around local Walmart and target stores, other shops and restaurants. They have a prime location for this store. It is also much larger than the store in Strongville. read more

This is a good Dick's sporting goods store because parking is available and access easily obtained. The staff also that I delt with were very helpful and did their best to see I got the insect repellent product that I needed. They have lots of high-end sporting good products they can get you outfitted from actual clothing to goods. read more

I had an employee that helped my daughter and I with volleyball equipment and price comparison. She was knowledgeable about the sport, which I have never seen at the Crocker Park location. She also went downstairs to also look at socks with my daughter. Bravo customer service! Prices are always too high, but thank you for being caring today. read more

I went to Dick's to get some warm winter gloves. Sizes were limited, as it seemed more stock had not been put out. I finally found a pair in my size in the men's section, not where they should have been, bought them, wore them 2 times in the car and then noticed the side of the glove was not fully sewn. I had all the tags, but in the process of all the other Christmas shopping the receipt was misplaced. Since it had only been 4 days since I bought them I figured I could do an even exchange; they were defective. I went and found the gloves in a different color, same size and tried to exchange them. I was told I would have to pay more since they had those gloves on sale last month. The checker that helped me was the same person from a few days before, but I suppose he didn't remember me, although I really stand out in this part of the upper mid-west. I said, "I was in here 4 days ago, you were here & these have only been worn 2 times in the car. Why are you trying to charge me more now?" He said they had to follow the policy even though he was the one who helped me when I purchased them, so it was possble he remembered me. I had just watched him give away a free gift that customers get when they have signed up for a "Score Card." This person did not have a score card, his decision was arbitrary. He just gave away free merchandise and wouldn't just do an even exchange for me! What a DICK. I took the gloves and left. I will try to sew them up myself. I hate companies that try to make things difficult for customers just because they can be jerks when they could just as easily be the opposite and create a positive experience. I will not be going back, as I as pretty darn sure this was a racial issue. I am part Mexican and had drak hair then. The kid he gave free merchandise to right be fore me in line was white, like him. I was payinjg, the kid was not. Dick or racist: either is wrong. read more