This store would not honor my NY state issued paper temporary drivers license as a form of Id to…read morelook at a knife. The representative argued with me about NY state procedure of giving and reclaiming IDs saying " I've been getting driver's licenses in the state of NY for 40 years and they never took my old ID when I got a new one" I replied by asking " so in that 40 years did you ever renew a out of state license from Texas to NY?!" He quickly stood down but by that time I was done arguing NY state law and left. I will never buy a knife gun or amp from this store again!

GET A NEW GOLF SALES PERSON!!…read more I went into Riverhead to talk about a new set of golf clubs as I haven played for 5 years and really wanted to get back into the game. The lead sales person showed me a set of clubs and gave me a price. When I asked some questions - he clearly let me know that answering them was a waste of his time. I walked out - and you missed out on a sale. Horrible customer interaction.!

In the beginning a+now I feel as though they want only big spenders and not us locals. The attitude…read moreof the lady behind the counter is really not professional when u come in 1/2 hr b4 closing and she's adamant about letting you know that.

Went in on a Friday morning with my son- explained to them that I was returning to fishing after a…read more30 year layoff and getting my son in to the sport now. Told them what my intended use was and the budget. I had checked around on their website before going in and had an idea of what I thought I wanted, but the gentleman who was assisting us suggested a different reel and rod setup based on what I had told him. Glad I listened to his advice, have been out a couple of times already and am very happy with the performance of the setup. The staff seems very knowledgeable and helpful, not to mention the shop has everything that you will need, great selection and options for every budget. Love the fact that it's a local shop as well, and not just another Dick's or Walmart.

I find Edwards to have all those little items that you can't find anywhere else. It's a good old…read morefashioned privately owned sporting store, with an emphasis on fishing & hunting. Great outdoor protective gear. All your bug sprays. Good selection of boots for wet weather. I don't hunt, but I've been there many times for things I wouldn't find at your chain store. It's all top quality. They even stayed open a bit longer when I called one day when I really needed tick spray for work the next day. Why the previous reviewer would bring their daughter while shopping for guns is beyond me!

Horrible place, horrible service. Incompetence is the order of he day there. What ever you do, do…read morenot buy a handgun here. They don't know what the hell they're doing. Save your time, and money. Go anywhere else!

Always have what you need. Been going there for 40 yrs. Experienced staff. It's like a clinic when…read moreyou go there. You learn something new each time. Good variety of stuff.

Awesome group at the store. Very knowledgeable and extremely helpful. They understand your wants…read moreand needs and fit the right device to you. Den was my guy. He was awesome. Thank you so much. See you soon.

Paid for Premium Shipping -- Item Still Hasn't Shipped…read more I placed an order with ArmyNavyUSA.com on 02/19/2026 at 9:41 AM PST. At checkout, they offered three shipping options: Ground Advantage, Priority Mail, and UPS -- with UPS being the most expensive option. I chose UPS, assuming the higher cost meant faster or at least prioritized handling. It is now February 26, 2026, and the item still has not shipped. When I reached out to customer support, I received this response: "Unfortunately the UPS option is not a fast shipping option." That explanation is baffling. If UPS isn't faster, why is it presented as the premium-priced option? Charging more for a shipping method that doesn't actually expedite processing feels misleading at best. After looking into the company's reputation, I noticed their Trustpilot rating sits around 2.3 stars, with numerous reviews specifically mentioning slow shipping and poor communication. What's even more concerning is the pattern of nearly identical owner replies apologizing and promising to "improve processes," while the same issues continue months later. At some point, repeated apologies stop meaning anything. Paying extra for shipping, waiting a full week without dispatch, and receiving vague explanations is frustrating and disappointing. Transparency matters. If processing times are long regardless of the shipping method selected, that should be clearly disclosed before customers pay more. I'm genuinely curious to see what generic, templated response will appear under this review. Hopefully it includes more than the usual "we're working on improving." Buyers should read the reviews carefully before ordering. Also just look at the photo they have on Google Maps...look at the front of the store...do you want to order from here?

This was the WORST customer service experience I have EVER had…read more I placed an order OVER a week ago, and it still HASN'T shipped, so I called to cancel the order. The male representative I spoke with was EXTREMELY unprofessional and disrespectful from the moment I said I wanted to CANCEL. He responded with a condescending tone and said, "Are you aware NYC has high restrictions on using batons?" I replied that yes, I am aware, and I have purchased from your company before. He then QUESTIONED me further and asked for information to verify if I had actually made a previous purchase--as if that had anything to do with the current order. What does that have to do with the fact that my order hasn't even shipped? If you are TRULY concerned about customers being aware of local restrictions on the items you sell, then you should clearly post that information on your website--ideally somewhere visible BEFORE checkout--so customers can read it and make an informed decision before placing an order. I firmly stated that I wanted to cancel and receive a refund regardless of whether the item ever ships or not. At that point, he began to "WARN" me that if I canceled this order, the company would not process any of my future orders. I actually laughed at how absurd and unprofessional that sounded, and I told him that was perfectly fine. He then abruptly said he would issue a refund and hung up on me IMMEDIATELY. BYE~

Decided to do some early Christmas shopping I don't think I have seen this store here before might…read morebe new but the store is pretty big and is full of items everything in the store was on sale the staff was helpful and friendly despite the store being crowded everything was still organized and clothes were pretty easy to find

I came here with my brother I saw ths hoodie I buy it.the woman a sale person i ask her for…read morefitting room she say wait I go get the key to open the door say ok. Than I paid the cashier same person. She told me the price retail price was $99 40% came up to $62.50 she a great help not sure what her name was..1st time here at the outlet NEED MORE SALE PERSON FRIENDLY LIKE HER.

I was really happy to find out that there is an Eastern Mountain Sports in Connecticut. It was…read morereally popular some years ago when they had so many stores. Right now this is the only store in Connecticut, but one of the workers there told me that they're opening another one in Manchester, Connecticut. That's great! It's an awesome store. This store is right next to Bob's. One of the workers told me that the owner owns both stores. The Bob's side has the toilets. The workers are helpful. There's a good selection of outdoors stuff. You can become a member for free, and you get money back and coupons. There were already some Black Friday deals out. They had a sign that you can rent stuff too. Great store!

EMS is one of the few remaining store fronts to get good quality hiking gear. I recently purchased…read morea new pair of boots in preparation for hiking the White Mtns and the staff was helpful, knowledgeable, and they had my size in stock. Refund policy was clearly explained and I spent a couple days wearing my boots indoors only as they mentioned. Thanks for being such a dependable supplier of outdoor equipment!

Very accommodating and courteous staffs. FFL is done via electronically, a nice store that's more…read moremodern compared to other local LGS run by old grumble men.

Guy's are so helpful Rocco is great would tell everybody I know shop here great selectionread more

They close before they're closing time !!!!! I was there 10…read moreminutes before closing and they already locked the doors and told me "no they're closed".

Love! How could you…read morenot love this clothing brand?! Add to the fact that they're selling items at a discount makes my little heart go pitter patter. My teenager, I don't know what the hell it is with these kids but they refuse to wear clothing with labels. After me nagging the hell out of him to wear a warm coat, he broke down and said, I'll try on the Hoodie from Columbia.. Sure enough, he loves it! And it keeps him warm. Check mark in the Dad rules Column. The website is kinda plain jane. The Columbia brand is sold at major retail stores like Kohl's and Dicks Sporting Goods. Did you know this is an American company started out west? The founder, Neal Boyle died so Gert (the lady in the ads) and son Tim Boyle, then a University of Oregon senior, took over the operations of Columbia, rescuing it from bankruptcy. Now its a BILLION dollar company. Isn't that a nice success story? Anyhoo, off topic. If you need outdoor clothing like ski pants, jackets, shoes and as for me? I purchase clothing that is Wicking, it repels water (Good for when I go Kayaking) they have lots of Wicking shirts and jackets at this location. If you're shopping for your teenagers and need back to school winter jackets, consider Columbia Sportswear Outlet. They have great prices on warm coats and they're Gert approved!

I can always rely on this shop for my snow goods. I ran in here this morning last minute and three…read morepeople offered to help and i did need help! I was on my way to a skip trip and didn't realize i sold my old goods on ebay and had nothing for my trip. I grabbed goggles, new gloves and two neck and head scarfs and it only came out to aprox $250, which is incredibly low for these goods. 10/10 recommend.

Horrible service, store personnel stated to try on boots now require boot fitting when i did not…read morewant a boot fitting just wanted to see if i like how the boots feel. "Store policy you must pay for a boot fitting".