Awesome team. Went above and beyond to get my glasses to me after the lab took forever. Will definitely return. read more

Still no refund for safety glasses that Manal said would happen last week. Instant reaction to review, but didn't do what you said you would do on the phone. read more

Just got the best pair a glasses I've had in several years. Cindy is fantastic to work with. Don't ever compromise on quality!

The positive: The gal who did the testing before I saw the doc was great. Pleasant and seemed competent. The negative: Everything else. I wanted to get a pair of glasses for computer distance. Got that filled elsewhere because Columbia Point is crazy expensive. Nope, not even close to correct. Took those in and they read the glasses ~ they were filled correctly but I couldn't use them. So ~ the gal who helps people find the frames they want (read as definitely NOT a doc) put some different lensf in front of me, the doc (wherever he was) signed it, and I filled the new prescription. Nope ~ can't use that any any distance at all. But the punchline is that, even after explaining all that, they still want me to pay for the frame-fitting person who wrote a new prescription. Do not ~ just do not try to use this place. I'd already paid for the picture of my eyes that they're so fond of taking ~ which revealed nothing. What a gimmick. I've never had such an awful experience trying to get an annual exam done. The worst. Just don't. And no, although I paid for the doc, the frames and to have them filled, I still don't have computer glasses. read more

Everyone was very nice. I was concerned however because I was not told at the Kennewick office how important it was to properly prepare for the follow-up visit at the Queensgate office. The doctor in the Kennewick office did not emphasize how important it was to do the heat packs and be consistent with the eye drops. I was not told the "what nor the why" for this important Tx. My follow-up visit was with Dr Furness. He made it very clear how clogged oil ducts can affect the eyes and what was required to unclog them and to protect my dry eyes. I hope that further damage was not done to my eyes because of this neglected info at the Kennewick office. The two offices need to synchronize their info so that we patients are better informed on how to take care of our eyes so that we can protect them better, possibly preventing a severe problem from developing. I feel like I fell through the cracks because the info was not shared amongst everyone at the two offices. Please correct this situation before someone gets really mad because their important needs were overlooked, and damage is done. read more

While the provider appeared to do a good job during the exam, I will never return to this office because of their price gouging business practices. Maybe it was just a newer person at the desk, not sure but I foolishly went along and paid upfront while the "little voice" was saying it didn't feel right. They refused to first bill my insurance or Medicare as other providers do and insisted I pay what they "estimated" would be the amount after such a billing. They also charged extra for what I later discovered is standard screening and included at other optometric practices. It's been a while since I've been in for an exam and figured something must have changed over the past year so went along and got taken. They also pressured me to get new glasses there when I had stated up front that I would go to Costco and still tried to steer me to their optical fitting area after all that. After I complained they basically said that's the way things are. Live and learn. I learned not to got back there. read more

Went in to this office for my annual eye exam along with my child's. Their office is very nice and the entire staff was professional, attentive and thorough. Dr. Hill is helpful and has a great demeanor with his patients. He is great with kids too! He did a wonderful job and felt like he really cared about us as patients. I highly recommend his office for your vision needs. I later went back to look for a pair of glasses and their Optician was very helpful then too. Sometimes when you go to an office they point you to the direction of the glasses and leave you to search through the array of frames which can be rather time consuming. Rich asked what I liked in a frame and pulled glasses that best fit what I was looking for. He looked at me in each frame and gave me his professional opinion, which was a nice change and much appreciated. As far as the lenses he asked what I would like and explained those options and the prices. I found a pair and ordered it. I found more frames here than other offices I've visited which is great when you are exploring your options. Lovely office. read more

Excellent Customer Service! Great choice of glasses, and very Professional! Even during Covid-19 Thank you!:) read more

They wanted $315 to check on one eye, 1 week after cataract surgery; and that is with the "discount" they gave me!!

Really great professional eye care. The assistant was kind and patient with my 8 year old daughter. The doctor was cool, too, and even taught us about eye color! I highly recommend this great Vision Center! read more

I have been coming to Dr. Furness for years and I love the staff, I feel like the staff and Dr. genuinely care about their patients and the practice seems to keep up with new technology. read more

I loved it here! Honestly, my first impression was that I wasn't going to like it because I made appointments online but they called and didn't have those available so my husband's and my appointments wouldn't be consecutive. Then when we walked in, their waiting room is small And there wasn't a great selection of frames. But then we were seen and every single one of the employees was great! They were super helpful and so friendly. And they were able to fit me in right after my husband anyways. Dr. Hill was so friendly and one of the most thorough drs I've ever been to. He was the only one to ever ask me if I've ever considered LASIK and he discussed my eye care needs in depth. Cindy helped us pick frames and she was AMAZING! She was so patient, especially with me because I was so indecisive and she was great about bringing more styles and colors from the back for me to try. She also took the time to work with my husband, who had two eye insurances, to find us the most cost efficient route. I will definitely be returning here and encourage anyone to consider going here. read more

My son has a very high prescription and I wouldn't take him any where else! Doctor Furness is the best eye doctor I have been to. His office is clean and welcoming and the staff is very polite. I highly recommend! read more

Though I've only visited twice, Dr Hill has been great to work with. He remembered me from my appointment two years previous, and the appointment was quick and painless. His staff was also friendly and helpful, going over my insurance options with me to help me find the best deal. read more

The most professional and caring optometry team in the Tri-Cities! And I've been to a few and heard about others.. Whether you're a patient here or just coming to look at the great selection of frames, they're so welcoming. They know that I like a certain style of frames and keep on the lookout for whatI I want and write them down for me. Monel is a fantastic manager, and Doctors Furness and Barney are great! read more

We recently moved to the tri cities area and i dread finding new drs but I was blown away by Columbia point. The dr was so sweet and took the time to explain everything. I also brought my three kids and they let them play in a spare room as well as pick a toy from their treasure chest. I was the patient yet they took the time to care for my kids and make sure everyone was happy. I wish all dr offices were like this! Thank you for such a wonderful experience! read more