Very disappointed with the service. Be careful with what you…read moreare charged for, they will tell you an amount for them later tell you, they did not do math correctly and that sorry but you need to pay more. And careful because then they will threaten you with sending you to collections. They even have the call recorded (which I believe is illegal, they never ask my consent or mention that the call was being recorded) where she tells you how much insurance cover, how much you need to pay, you agree and pay that amount, insurance pays his part as well and then because of a human error a mistyped YOU need to pay MORE because the owners decided that staff mistakes need to be pay from patients. Good luck getting a MANAGER to help you, she even tried to blame insurance saying "with insurance is different is not a for sure thing " My INSURANCE PAID exactly what it needed to paid I PAID exactly what she told me I needed to paid. The problem was that "human error, that mistyped" she said errors happen which is true, but why do I need to pay for someone else's mistakes.

Sadly, they have no idea how to properly schedule. I arrived early and still waited 45 in the…read morewaiting room. It is now 1 hour since I arrived, still no doctor. They should really do a better job at communicating and showing consideration that they care about their patients time.

Awful customer service. The glasses frames break so easily and we spent a good amount on these…read morethings. They have a warranty, why should I have to replace them so often, I'll take my business somewhere else.

So thankful for this place! Seriously 20/20! My 3yr old is always breaking his glasses regardless…read moreof make and brand! In less than two months I've replaced 4 types of frames two of which where from here, sad I didn't find them sooner! They're so quick with making the glasses as well, definitely a game changer! Thanks to you our transition to full time wearing has become so easy and fun!

I see Dr Plesha i enjoy my visits . I especially enjoy my visits with Jamie his aid…read more I know my eyes get the best treatment. The whole staff treats me very well and my wife enjoys the staff also.

Disappointed when making an appointment for an exam. As a new client, they couldn't see me for 4…read moremonths.

Dr. B is the best! She cares so much about every single one of her patients. I see her 3 times a…read moreyear for treatment, and I am satisfied at every visit. Her staff is friendly and cordial.

The staff here is great and friendly smiles to welcome you. Dr. B is what others say. She is very…read morecompetent and cares for your well being. I recommend 1000%

Beware, dysfunctional business. I had an extremely frustrating 100-day experience at Columbia Point…read moreEye Care in Kennewick. After my October exam, I ordered three pairs of glasses. When they finally arrived nearly a month later, my distance vision was blurry. I was told to "adjust" to them, but they were never correct. At a follow-up, I was informed I'd need another copay for an issue already addressed. A second doctor later confirmed the original lenses were wrong. Then came six more weeks of no communication, I had to repeatedly call just to get answers. After 98 days, I finally received revised glasses, and two days later a screw fell out of the frame. Poor communication, incorrect lenses, billing confusion, long delays, and defective frames made this one of the most stressful medical service experiences I've had. I cannot recommend them.

My exam was fine and all went well with the evaluation. What fell apart was the frames and Lense…read moresales. After my exam their computer systems were down so we couldn't review insurance and frame/lenses. I had to make another appointment to discuss the frames and lenses. So more of my time to make their sales. Made the appointment a couple more weeks for 8:45am. I checked in at 8:40, waited 30 minutes and NO ONE came to help me. I take time out of my day to make the appointment and i don't get helped. They send me a text the day before saying if I don't keep the appointment I could be charged a $75 no show fee. Well, where is my $75 for your no show?? I'll be finding a new eye care team for my needs.

Took great care of my daughter. No upsells and excellent professional service from the doctors and…read moretheir caring staff. And my daughter's glasses are super cute.

I had been a patient here for over a decade. They dropped the ball. Evidently bifocal contacts are…read moregetting harder to obtain. I can understand if that is so, however I never received a call. Now, a year later, they just want me to "Start over" like it's MY fault. I'm going elsewhere.

I have worn glasses all my life and know a good Optometrist when I see one. I struck gold with this…read moreOptometrist at Lens Crafters, a very knowledgeable professional.

They only do very basic work, mostly their own frames & turn away everything else. Staff was less…read morethan cordial.

Awesome team. Went above and beyond to get my glasses to me after the lab took forever…read more Will definitely return.

Still no refund for safety glasses that Manal said would happen last week. Instant reaction to…read morereview, but didn't do what you said you would do on the phone.