Moved to Tri-Cities in 2009 and started going here based on recommendation from a friend…read more The first time I purchased eye glasses, the staff were very impatient and didn't want to help me adjust the glasses so they'd be level on my face. I guess I had grown used to that service in the past 20 years from all the other stores I've purchased glasses from. They were in a hurry to get back to their computer in the back enclosed office, so I left with crooked glasses and used pliers to bend the glasses into place at home later that night. Another problem: my lenses had advertisement engraving/etching on the lenses. I noticed when pulling out of the parking lot that oncoming traffic was blurry. I took off the glasses looking for dirty spots and noticed letters "SV" and "R" engraved in several places on the lenses. I complained and they did replace the lenses, but I had to wait an additional three weeks. With a vacation coming up, I ordered a spare pair of glasses on April 22nd. We called the store over the phone, said we wanted to order the same thing, and gave a credit card number. The glasses cost $400 and arrived in about 3 weeks. When I put on the glasses and looked around I again saw engraving of letters on the lenses. I explained that this had already happened before. They said they'd fix the issue. Another 2 weeks went by and the "new" glasses arrived on May 24th. This time, my wife picked up the glasses and brought them home. When I got home from work to try on the glasses a second time, found out the "new" glasses still have letter engraving. Called in to the store to complain (not enough time to drive to the store before 6PM close). They gave us the same story again that they would have the lab make new lenses. Our vacation starts next week and they said they cannot expedite the new lenses and that we don't have them in time for vacation. $400 and 6 weeks later and still no glasses. We can order the same glasses off the internet for $175. (2 for the price of 1). -Staff are too busy in the back office room to be bothered helping customers. (not sure what they are doing in there but they spend a lot of time back there). -Staff orders the wrong lenses repeatedly. -Glasses are twice as expensive as the internet (and take 3 times as long to arrive due to all the mistakes) Avoid Columbia Crest Eye Care if you need to buy a new pair of glasses.

Dr. Travis has been taking care of me for years. Excellent clinician, state-of-the-art office space…read moreand technology. Highly recommend.

I've been a patient there for a couple of years. The appointments are generally long but very…read morethorough. It's a busy practice but the care is excellent and professional. I can still see well with both eyes, which is a minor miracle in itself. I highly recommend Sound Retina!

This is hands down the best experience I have ever had. The doctors were professional, kind and…read moretook the time to explain everything clearly (in layman's terms) exactly what was going on and what to expect. They answered all of our questions without being condescending or making us feel rushed. The doctor (Dr. Banda) administered the shot to my grandma's eye and he was incredible, he was done before she knew he had started. No pain & no discomfort at all!! I can't say enough about Dr. Hainey & Dr. Banda, we are so grateful they opened a practice here and we look forward to meeting the other doctors in their practice, I'm sure they are just as amazing.

Dr Ngo is a gem of a Dr. He cares about his patients and is more concerned about eye health than…read moreany optometrist I've ever seen and I'm 67 and have had sight issues since I was 8. Dr Ngo acknowledged what I've been claiming for years... I have severe dry eye need cataract surgery and the last eye doctor I went to for years never acknowledged either of my conditions. That was Dr Janice Beck at Eyemart Express on Columbia Pkwy. I would not recommend her. Dr NGO is the best! I HIGHLY RECOMMEND HIM! Walmart Pasco Eye Care

Had a great eye care service with Dr. Ngo. Very friendly and professional. Highly recommendedread more

Met with Dr. Boyd Robertson. Has a great manner with his clients and is very thorough. Took my two…read moreolder kids in to see him and we will definitely be using Dr. Robertson in the future.

I am so happy to finally have my hormone concerns heard and treated. The clinic is beautiful and…read morethe staff are incredibly nice and welcoming. I highly recommend to all women for your health and beauty needs. Seeing a medical provider and feeling pampered at the same time. Perfect!!

Extremely overpriced botox. Results are terrible none of the trouble areas that we discussed are…read moreimproved. Their policy does not offer discounted touch up services, I have been doing botox for 6 years with consistent excellent results from other providers. THAT PRICE THOUGH AND THE TIP FOR A MEDICAL SERVICE WAS ROBBERY

Dr. Mathews is an excellent chiropractor. I have a neck fusion and he has really been able to…read moreprovide relief and stability for me. He is knowledgeable and approachable. His team is great and personable, Molly is always there with a smile and ready to help. They have a large team of massage therapist.I have massages there frequently and Nerieda is top notch! I would highly recommend going to Elite Chiropractic and Massage. The doctors, massage therapist and staff are excellent!!

Rating based on office manager interaction only. Attempted to schedule an appointment. Inquired…read moreabout pricing, asked if I am able to find out pricing for treatment portion after evaluation based on providers recommendations. Office manager began to laugh over the phone. When I inquired what was so funny as I am simply trying to make sure I can pay for the services I am seeking. Tawny (office manager) said she is canceling my appointment and hanging up. Asked if I could speak to someone else as I felt that the manager was not understanding my request. My request was denied, and the manager hung up on me. Very unprofessional and degrading experience.

When Dr. Quesnoll was there it was great. After he left they dropped off a cliff. Pathetic,…read moreincompetent, disrespectful staff. I gave them three chances. I can't believe I stayed with them that long. They didn't deserve it. Time to move up.

Always great Professional service. Dr Piatte takes time with her patients to give them the best…read morecare possible .

If I could, I'd recommend AFC higher than 5 stars. Initial intro experience was great, and the past…read moreyear of upkeep has done wonders for my life. Work, sports, wrestling with the kiddos... one never knows where the aches and pains are coming from these days, but I feel better after each visit. Side note: I've had multiple experiences where Dr Hansen asks me how I'm feeling and I respond without thinking, "great". But then, by some magic, he'd start adjusting my feet or tapping my back and he'll ask some pinpoint question like, "is your right hip bothering you?" And I'll suddenly remember, oh yeah duh, I pulled it last week doing XYZ. He's tuned in!

love the doctors and staff there! they're always so welcoming and make it a personable experience!read more