This review pertains to the automated car wash, not the "do it yourself" portion. I tried this car wash for the first time. First impression was that the paved areas around the car wash were completely blanketed with road salt even though it was several days since we had frozen precipitation. Just what I want to do right after I wash my car is drive thru corrosive road salt (all the surrounding roads had no salt left on them, the amount of salt on the parking lot seemed to be overkill). The path through the parking lot to actually get to the car wash was very confusing. The one car wash directional sign didn't help. After driving towards the car wash, then realizing I was going in the exit and had to turn around, the entrance ended being all the way at the far end of the lot in the dark ( i was there at night). When I pulled up to the payment machine, it was very difficult to read the price displayed next to each button. There was also no explanation as to what kind of wash you got for each price. Figuring the most expensive was the going to get me the best wash, I chose that one. After taking an abnormally long time to approve my credit card and receiving no receipt, I proceeded into the wash bay. The first issue with the bay itself, was there was no undercarriage wash as you drove in (like they have on every other car wash in the world). Since my car had a bunch of road salt on it, the most important part of the wash is to get the salt off the undercarriage of the car. Strike number 1. When the "wand" started moving around my car, I noticed that the bottom 5-6 spray nozzles had absolutely NOTHING coming out of them, so only the top half of my car was getting sprayed. These nozzles never worked throughout the whole wash process. Strike number 2. After all the wash and rinse processes were finished, I expected the high velocity blowers to dry off the car, but instead I was told to exit the bay, with a fully wet car. THERE WEREN'T EVEN ANY BLOWERS ON THE "WAND" RIGGING TO DRY MY CAR. Strike number 3 and you're OUT!! It was about 25 degrees outside, so all the water on my car immediately beaded up and froze to my car. This was, by far, the worst experience I've ever had at a car wash. It was a total waste of time and money. If it was possible to give it zero stars, I would have. read more