Came in due to suspicious activity on my card and it had to be canceled. So I had to get another…read morecard. I was helped by Caroline Blumberg who took many steps to helping me understand how this happened, And gave some tips on how to avoid it. Another fun fact she taught me about was how when you go on vacation to actually let the bank know, so they do not stop any payments. She went above and beyond and helping me. And even gave me a cute little piggy bank. I have been with old second since the 90s. Thank you Caroline.

Went to Q2's facility on Army Tr in Carol Stream. Caroline there helped me resolve what I thought…read morewas a fraud issue on my debit card. She was super knowledgeable about the bank's systems and was able to help me resolve the issue and protect my account in record time. Great banker!

A few months ago I opened a new account via a promotional option with a generous cash reward…read more Several months passed and I had not seen the cash deposit from the bank.. I went into the branch and met Yunus, an extremely helpful and qualified representative. He told me everything looked OK as far as how the account was opened and all the requirements were met. He was puzzled why the bonus wasn't paid out. He asked me to be patient and give him a few days and he will advance the issue to a review team to resolve the issue. Two days later, he followed up with a call saying that the issue is under review. The next day, the $400 promotional bonus was put in my new checking account. I was so impressed with how helpful and knowledgeable Yunus is! I'm now looking at HELOC options as well as if possible personal loan as I'm so happy to do business at this branch and highly recommend you get your banking needs from Yunus in Carol Stream!

I recently visited the PNC Bank branch in Carol Stream and had a very smooth experience. The staff…read morewas polite, patient, and helped me sort out a couple of account questions without any rush. The lobby felt clean and organized, and I appreciated how clearly everything was explained. Reliable branch with good customer service.

I want to thank BMO Carol Stream for adding additional seating for their customers. There are a…read morelot of older and disabled individuals that can only walk/stand for limited periods of time. BMO even placed a chair by each teller station. Thanks, and God bless you for being so considerate.

For the holidays, a @bmo_us (instagram) customer service agent processed a payment FOUR TIMES the…read moreamount I authorized. When trying to fix those mess, I was transferred to BMO CANADA -- apparently the agents don't know how to do their jobs. More than 30 minutes later of being on the phone they promised a refund via mail. What a joke! Do not do business with BMO! Not worth the headache!

agreed to combine 2 annuities and change interest rate. This was in January. It's been 4 months…read more Nothing.

OMG. I just found out today that this new building on the same property as the old bank - will…read morehave NO drive thru??????? Seriously? The "old" bank is closed. The new one will not be completed for at least 6 mos according to one of the tellers. Parking lot is a disaster - good luck maneuvering in there!!! I suspect these people are going to lose a few customers over this total loss of convenience. Ugh. PS The closest one with a drive thru?? Army Trail and Bloomingdale Rd. Not the direction I usually go and just so angry at this miserable development!!! Time for a new bank.. loyalty means zero to them.

Parkway Bank does not protect you when you use your debit card. A company took $652.00 from me…read morewithout delivering the merchandise and Parkway Bank did not find the debit card claim in my favor even though I provided documentation where the merchant admitted he never sent the merchandise. Parkway Bank is completely untrustworthy and I hope you never use this bank. Find a good bank instead.

I'm really disappointed in Andigo's customer service. I have been a member for over 30 years…read more(Since it was MECU) and in the last 5 years they really have dropped in the quality of their service. I used them for my current mortgage because rates were low but it was somewhat painful pushing them to get all their paperwork in shape in time for closing. Since then it's been one disappointment after another. Most recently I've been told that I can't get a Current Mortgage Statement because I am on a "coupon" system. I've never used a coupon in my life to pay my mortgage - they draft my account every other week. Calling Customer Service was painful because of hold times and extended menu trees and after getting forwarded twice I ended up getting my phone call dropped. As soon as I sell this house I'll never do business with them again.

From the owner: Andigo Credit Union, a Division of Consumers Credit Union. All the services of a bank without the…read morebummer. We're a not-for-profit credit union owned by our members - so our obligation is to you and you alone. Instead of reaping profits for shareholders, we return them to you, along with better rates, lower fees and more freedom to let you be you.

Thank you for accepting our $$ today and allowing us to put the CD in a trust!…read moreIt took under an hour and I was able to bring a form home for my elderly, disabled mother to sign then return it. Service was very professional and they understood how trusts and power of attorney works.

Not sure where to begin, Awful customer service and really…read morebad technology. If ur a Zelle user this definitely isn't the spot for you ! Not sure how this place is still in business. Much better choices around now days. Save yourself the headache

What a terrible bank. Poorly trained, low intelligence employees. Don't know how to open up an…read moreaccount to save their lives. Tells you one thing then does another. When you do what they ask they ask for more they ask for things that they should not be asking for I would never do business with US bank anymore. I'm in the process of moving all my accounts away from them. Which once was a great bank is now a prime stock too short as they can't stay in business forever with this type of business practice.

Nadya, the lady who helped me, went above and beyond to help me open my brand new bank account…read moreafter the last one was closed due to a negative balance. I paid off the negative balance on Saturday and came in on Monday to open a new bank account and even though it was too soon, she called her manager who was off for the day to navigate the complex procedures to open an account for me. She was really sweet and really determined to help me. Definitely recommend this branch!

I've been a loyal customer for Bank of America for over 20 plus years and this specific location is…read moreone of the worse. Way to slow in there and employees aren't very friendly. There is one guy in particular that appears to have a pretty bad attitude. I was unable to get his name. Black guy (there's only one who works at this location) he has a major balled spot in his hair. Just rude and very unprofessional. I'm gonna go in there again and see if he was just having a bad day but if he's rude to me again I will be contacting his district manager and corporate! Totally unacceptable.

Walked in on a Saturday at about 12:30, so a half hour before closing. For some reason, there were…read moreso many customers waiting to be helped. I needed to open a checking account so I sat down on the sofa. I waited there for 20 minutes until someone was able to help me. I explained my banking needs to the man that was helping me and I was out within half an hour. I probably will come early if I need to speak with someone though, I wasted 20 minutes and no one came to say, "Some will be with you in a moment."

We've had nothing but trouble trying to solve an issue with the Geneva Road location in Carol…read moreStream. They evidently do not receive US Mail at this location. Multiple checks were mailed to them, only to be "lost in the mail". Once the Post Master was alerted to the situation, he personally drove to the Geneva Road location to determine for himself what the issue was. After receiving nearly $100 in overdraft fees, West Suburban received the certified mail with a check which was deposited, but NO CREDIT for the OD fees was issued to the account. This is the worst customer service we've ever experienced. The account is now closed, and we will probably never recover the fees that should never have been charged.

Previous POST was applicable ONLY TO your Bloomingdale location. Carol Stream location did…read moreexcellent business but it is too far. Sorry if I inadvertently sent to the wrong location.