Arrived at 7:45am, knowing that they did not open until 8:00am, which was fine but I wanted to get what was a simple fix in early before they got busy. My vehicle was the first one they took back to remove a nail and patch. Left at 9:10am, over an hour to patch a tire!!! All I got was "We got busy", I was the first vehicle they started on! Makes me miss the OLD Coen Tire more and more every day. This will definitely be my last time visiting West Tire. read more

Service is the best!!! Always timely, friendly and at a reasonable price' that is why I go bac

Totally, completely recommend West Tire and Auto Center!!! A month ago I was returning home from a trip to Indiana - about 300 miles still to go. Unexpectedly I experienced low tire pressure which was most concerning as I'd just gotten new tires the week before. After pulling off the highway twice to add air and still same issue, I anxiously pulled off the highway to call roadside service. In a moment of clarity, I took a chance to google nearby tire places and blessedly found West Tire and only about a mile from where I was sitting. I couldn't believe my luck! I called and they were able to fit me in. Not only were they able to quickly diagnose the issue but also fully repaired it in short time too. The best part of all was how friendly, helpful and courteous Brandy and team was from the initial call until I left to get back on the road. Being far from home and completely unfamiliar with the area, the VERY POSITIVE experience completely put me at ease and confidence in knowing I had found an awesome business with integrity and stellar customer service. Thank YOU West Tire and Auto!!!! #ForeverThankful read more

Had an issue with my car dummy light coming on. I was from out of town. West Tire was super accommodating and got me on my way. I was lucky to find them! read more

After being told on phone on to bring a tire in from my farm equipment for emergency repair, when I got there the counter person never looked up at me (staring at his computer) and told me he couldn't work on it because they were too busy. Took it to Briggs tire- in and out in 15 minutes. Simple fix! (Replaced valve stem) West Tire- at the least have your front line customer service employees act like they care about the customers..... read more

0/10 rating. Very unskilled mechanics. Returned vehicle to me in unsafe condition to drive. Rude staff and did not own up to their mistakes.

Melissa west read my review and promptly took care of my complaint. She was very nice about it and apologized. I was very appreciative. Only reason it's not higher I still had to get my issue corrected at another mechanic. read more

hey have had my Toyota twice now. The first time was supposed to be a simple tire change and alignment. When they hooked up the alignment machine it locked them out of the vehicle so it took them several days to get figured with a bunch of guesses and charging me for a battery I probably didnt need and I had to go the weekend without my vehicle. God only knows what buttons they pushed because shortly there after the truck started having trouble starting. I took it back to them and diagnosed it as a bad alternator. Well silly me I told them to go ahead and fix it. I dropped the truck off Sunday. They told me it would cost 650 dollars and it would be done Monday, I just picked up the truck this morning 5 days later. Turns out they screwed up everything so bad they had to have it towed to Toyota to bail them out and then tried to stick me with the tow bill and everything else. The end result is my truck is not fixed and still has problem starting. My key fob no longer works, they had to replace the battery again because it was weak. Don was so ignorant and nieve to the whole situation. I'm not sure he even ties his laces correctly in the morning. I now have scheduled another appointment with a different Toyota. They denied they did anything wrong and told Toyota not to talk to anyone but them about what the problem with the truck was, very shady. I am now 1110.00 dollars poorer and will never return to west tire. Unless the new Toyota dealership advises that I get an attorney and get my money back read more

UPDATE: This morning, I received a call from Mr. West, as someone had forwarded him my previous two reviews. He did not have a clear record of who I was, but searched through his customer records and made an educated guess in an effort to locate me. Mr. West expressed his regret at the experiences I encountered, reinforced his commitment to making things right both now and going forward with his staff, and provided a clear demonstration that he will stand behind the quality of work that West Tire performs. One thing that he did not do was ask me to update or modify this review in any way, but I was rather impressed that he took the time to locate me, and with the sincerity of his commitments. Every business makes mistakes, but the ones who are willing to acknowledge the faults and make things right deserve special recognition. As for Mr. Beck's comments, to my knowledge he was not party to any of the issues which I experienced, and as a result is not in a position to determine the veracity of my experiences nor the credibility of my reviews. I will say that Mr. West admitted that his staff validated the series of events and outcomes as detailed in my previous review. However, as stated above, I believe that corrective action has been taken and I will not hesitate to use West Tire for future business. read more

I had a great experience at West, very courteous, professional service in spite of a challenging problem with my older, well-loved car. The staff was very patient and knowledgeable which I appreciate and would always go back to them for service. 5 stars. leah stewart read more

A single Star is what they deserve just for answering their phones, maybe give them 5+ for that because they don't know how to do too much of anything else. I recently took my vehicle for an inspection. Never had issues prior but it needed brakes so they said, to pass. Over the phone mechanic mentioned the items it needed then the items it needed to pass inspections. Might have been a miscommunication issue but when he said it only needed front pads to pass I said go for it. Go to Pay and my bill was $420+ with an inspection included. I was shocked. I didn't know I said update everything but since it was now on what could I do. Drive it around a couple days after and find my emergency brake isn't catching like it used to prior to their work. Schedule to have that and some rubbing on the front wheel checked out and they wanted to charge me again. Wouldn't you assume that if they replaced the back drum brakes and rotors that the ebrake tensioner would be part of that original charge? I argued them to a $20 charge which still I shouldn't have paid. And when I got it back after that my drivers door lock had no power to it, but all my other doors did and worked fine....what they did I have no idea and sadly when I called neither did they. I also found dirt all over my passenger seat where they worked out of the center console and a nice black grease smudge on the back seat of my car. They seem nice to work with but nickel and diming here for their incompetence. I will never go back, in fact I rather figure out the door lock issue myself wether they are liable or not only because I fear what damage they will do next to my vehicle. read more

West Tire & Auto Center - Tires Near Me - Washington, Pennsylvania

The people at West Tire and Auto are amazing! I was referred to them by a friend's son, who said they do all of the work for his company and they are fast, reliable and reasonable. I took my F-350 truck to them for a problem with my four wheel drive. I am a widow, living by myself, and need my truck. They were able to diagnose it and fix it and have it put back together, for a good price, before I got off work! I have since had them do other work on the truck and it's always the same. Fast, friendly and professional service, from Brian Smith, at the front, to Randy and Jon in the garage, is always what you'll get at West Tire and Auto. They have won my trust AND my business. read more

Contrary to what Jonathan G. has previously stated below, I disagree with his accusations. I normally don't go to West Tire due to the location of my business but over the years when I have been in a predicament or looking for something other tire retailers don't have, they have gone the extra mile to locate the item I'm looking for. I have had nothing shy of great success with this company and the upmost respect for the services they provide. The one thing that most people forget when you're dealing with small businesses is that it only takes one employee to call off or have scheduled off to affect the daily workload. I'm not making assumptions that this was the case on that particular day but rather bringing light to what could have been reality. My suggestion in which I have done on a few occasions is if I had a question or concern regarding the services rendered for that particular business is try and find the owner/president, etc.. and speak directly to them and explain my concern. In this case, Jonathan should have reached out to Rick West directly to express his unsatisfaction. The little I know about Rick (and his dad [previous owner]) he may have provided some sort monetary gift for the inconvenience. I personally haven't witnessed it but have heard from someone else that this was provided. As a small business owner myself, we only ask that you bring these types issues to our attention and not assume that the employees will pass it along. Because in more cases than not, we never hear about them. We strive to be the best possible to compete with corporate America and it only takes small messages like this to either make or break our small companies. Thank you Jim Beck read more

While on vacation from out of state, we stopped by West Tire in Washington, PA after finding a piece of wire stuck between the treads of our tire. The staff at West promptly took our car in, removed the wire and had us back on the road in less than 30 minutes - and all at no charge! Truly amazing customer service! Thanks!!! read more

If I could give this establishment 6 stars I would. I was traveling through Washington on I-70 when I hit a large pothole, busting my passenger side rear tire. Because of the construction, there was no where to pull off the road, so I drove very slow to the nearest exit. It was almost 4:00, and I didn't think that even if I found a shop with the right size tire in stock, there would be a chance I could have my car towed there and it put on by 5, the time most places close. By some miracle, I reached the woman at West Tire & Auto Center, who went above and beyond to take care of me. Although I'm working on my master's degree, at 24 years old, I do not know enough about my vehicle. She walked me through what I needed to do without being patronizing, and she ensured that someone would be able to help me despite it being an hour from closing. Moreover, when I arrived at the shop, the men were polite and knowledgeable. Being an hour from home, I never expected to receive the kind of service I did at West Tire & Auto Center. read more