AVOID PEP BOYS!!! I…read morebooked a simple appointment for new tires, balance and alignment. took them 8 hours, they came out just before closing to tell me they don't have the cone to balance tires on a Toyota then billed me a higher rate than I got quoted on their website, and sent me home with a poorly balanced tire set that shook the steering wheel. My car is now undriveable. it's been a full week, I've called the store and corporate office a dozen times. They have not offered a solution or refund. what should've been a 1-2 hour tire change turned into me not being able to drive my vehicle for over a week. I have a case opened with corporate office, all they can do is tell me somebody will call me back. nobody does. Do not under any circumstance get any service from Pep Boys.

Had an appointment that was scheduled! Not only did an efficient job of service but also performed…read moremy service sooner than expected! Great job! Kevin

Just an all around awesome experience!!! Had made an appointment for a four wheel balance, and…read morealignment (post pothole season), and to prepare my Pilot for a drive to Savannah, GA. After drop off, I received a call from Andy, asking if I wanted to have it inspected while it was here since it was due next month. Gave me a price of $40 for state inspection, and emissions. That is a solid $20 lower than most any other place I've ever had inspections done. He then inquired about my timing belt and water pump (which needs to be changed before 105,000 miles for my Pilot. I told him Honda told me 105,000 miles, so I had a good 10,000 miles before I needed it, and didn't want to shell out the cash just yet. I asked him if he had a quote off the top of his head, since I knew Honda quoted me at $899. His quote was $596!!! More than $300 less!!! I was impressed, and told him that I would see him again in 10,000 more miles. All in all dropped it off at 9am, picked it up at 11:30. Four wheel alignment and wheel balance, state and emissions inspection later..... $191. Best trip I've had at a mechanic yet! I highly recommend!

About Three months ago, I made an appointment on the Firestone website for an oil change. When I…read morewalked in, I saw a kid leaning on the counter, and his name was Thomas. He looked very unhappy that I had walked through the door. I explained I had an appointment to get an oil change and he leaned in towards me and stated very matter of fact, " not at my place you don't". Flustered I pulled out my phone thinking I got the appointment time wrong. As I was looking through my email confirmation to show him, he explained," we are closing in a half hour and if you think we are doing an oil check on your Car 30 minutes before we close, ... You're wrong" I showed him the confirmation email that I did in fact, have an appointment. His exact words to me were." not trying to be a di*k, but it ain't happening tonight. I don't care if you have a confirmation or not. You don't walk into an establishment, 30 minutes before closing, and say you have an oil change that needs done. Doesn't matter to me when you come back, but you're not getting it done tonight." I explained that we had been loyal customers for almost 9 years with Firestone and he may want to let corporate know that the website permits appointments all the way up until 30 minutes before closing, and that they would be losing a loyal customer. He laughed. He informed me that they did not have any corporate. When I asked to speak to a manager, he snuggly looked at me and leaned in stated that they do not have a manager for me to speak to. I've never been treated so badly at a place... I will never step foot in this Firestone or any other Nine years of being a loyal customer at this Firestone is done as of that day, threemonths ago.

When I say that Harry, the manager, probably saved our lives this past April, it is not hyperbole…read more My girlfriend and I were in a rental car on the interstate and just as a torrential downpour started, the tire light went on. We pulled off and tried to find the nearest auto place but thankfully got lost trying to find it and stumbled upon this Midas. Harry and his team lifted the car and when they checked the tires, found that one of them was severely deflated while the other three had almost two times the amount of air they were supposed to - so if we hit a pothole (it was a miracle that we didn't since we picked up the car in Brooklyn) the tires would have blown up and we would've been completely screwed. Not only did he rotate the tires and make sure we were safely on our way, he didn't charge us anything and wrote up something for us to give the rental car place to tell them to give us a discount, which they did. I can't thank Harry enough!

I took my 2017 Buick Encore on Augus 3, 2026 to Midas at 33 Murtland Ave, Washington, PA, due to…read moreissues with overheating, engine idle, and the check engine light. I was informed that my vehicle required several repairs, including a thermostat with housing, water outlet housing, Autolite double platinum spark plugs, ignition coil packs, a DEX FS maintenance package, 5W30 full synthetic Dexos oil, and an oil filter, totaling $1,033.43 after parts and labor. I was advised that I needed to drive my car for 50 miles to reset the engine codes before it could be inspected. However, when I returned for the inspection on August 5, I received no updates. After following up, I was informed that the shop was no longer willing to service my vehicle, as it now required a turbo replacement. I expressed my dissatisfaction, especially after having just paid over $1,000, and was told by the manager, John, that it would be best to take the car to a dealership. This was surprising, given that the turbo issue was not mentioned during my initial service. Upon my arrival to retrieve my vehicle, I requested my keys and documentation regarding the work performed, but I was told that no records were available. This lack of communication and transparency prompted me to contact Midas Corporation to report the incident, as I found the situation to be highly questionable.

They replaced all 4 of my tires that went bad only 18,000 miles on them. They prorated my price,…read moregot better tires. Thank you

Hey Sams Coperate, get your bloody gas pump readers fixed!!! And the one at the check out as well…read more I spent 20 min trying to get gas this morning and it was the same last time, wont take my sams card wont take my debit or credit cards. I guess the new COSCO has got yinz guys a little rattled. Only one star cause there are no minus stars!

My water pump went out on me while traveling from VA to IN. Beard's Auto Center got me in, ordered…read moreparts, repaired, and got me back on the road the same day at a more than reasonable price. All the employees were polite and helpful.

Every time we go there our vehicles won't pass inspection because we need 4 (not one or two, but…read morefour) new tires to pass. And, the amount we owe for automotive work or tires is always more than the quote on the phone. We can't afford to go there anymore. We do not recommend.