Had some body work done with the Salt Lake Valley Auto Collision group. Guy Dehaan provided…read moreexcellent service and kept me informed of the progress daily. I highly recommend this group.

SLC Chevrolet. I see your response. Here's your chance to make it right. The interior has all…read moresorts of fabric from manufacturing. It is hard to vacuum up, I have vacuumed the truck, but have not removed much of any remnants of material. I would change the review on the inside of the truck being dirty. So make it right with me

My experience with the salesperson at this dealership was great, and I ended up purchasing a 2016…read moreChevrolet Suburban from them. Unfortunately, due to my work schedule, I wasn't able to fully inspect the vehicle myself before taking it home, so l trusted the service technicians to thoroughly inspect it as stated on the inspection sheet. However, the same day I brought the vehicle home, I noticed the brakes were creaking very badly--almost like a seized caliper. This is a serious safety concern, and I do not feel safe driving the vehicle with my wife and child. When I arrived at the dealership the next, I was told they would not fix the issue because the vehicle was discounted. At no point during the purchase was any brake issue disclosed to me. If this had been communicated beforehand, I would have addressed it prior to purchasing. I'm simply asking for help resolving a safety issue that should have been identified during the inspection. Updates, After receiving no response from the dealership regarding my concerns, I escalated the matter by emailing Ken Garff corporate. The following day, manager Jeff who had previously stated the dealership would not repair the issue contacted me and asked me to bring my Suburban back in for service. The next day, I was informed the vehicle was ready for pickup. However, upon arrival, I immediately checked the vehicle and found that the brake issue was still persisting. I notified my salesman, who then informed Jeff. Jeff came out, inspected the vehicle, and stated that the noise was "normal caliper sound." To be clear, the sound is only coming from the rear driver-side caliper from what we could hear), which is not normal. I expressed my concern, and after further discussion Jeff asked me to meet with Cody from service management to demonstrate the issue. When I met with Cody, I recreated the sound for him. After hearing it himself, Cody stated that they would work on the issue after Memorial Day and we like to make it right for our customers. I will bring my vehicle back on May 26, 2026. After taking the vehicle home (May 22nd 2026), I also noticed an additional issue where the vehicle shakes while stopped in drive at traffic lights, which appears to indicate a possible misfire. I will be informing Cody of this additional concern on May 26, 2026. Update as of 5/28/2026: I called Cody today for an update regarding my vehicle. Cody informed me that both brake calipers were replaced the brake is good, and they were also able to feel the vibration issue coming from the vehicle as mentioned by me when I drop the vehicle off. However, Jeff chose to decline any further diagnosis or repair and told Cody not to continue looking into the issue because "it's a used vehicle." Cody also informed me that Jeff would have someone pick up the vehicle today so could retrieve the vehicle once they call me. If you are planning on purchasing a vehicle from this dealership, I strongly recommend having the vehicle thoroughly inspected by an independent mechanic or another dealership before signing any paperwork. This whole this had been nothing but headaches for me. In my experience, management was unwilling to properly address the concerns unless corporate became involved. Please do your research carefully before purchasing from this Ken Garff dealership. I will update this later if the vehicle is still having issues. Updates 07/01/2026 It took over a month and a half to get my brake issue resolved. On top of that, yesterday while driving to IKEA, my vehicle suddenly shut off by itself while I was on the road, then restarted on its own. That was a serious safety concern. The only reason my brake issue was finally resolved is because I took the vehicle to a different service department. They found that the brake pads were glazed (the friction material had become smooth) and the rotors were worn, which was causing the noise and braking issue. They also found that both rear struts were leaking. Unfortunately, because the leaking struts were not part of my original complaint, Jeff declined to cover the repair and stated that "there were no leaks at the time of inspection." This is despite the fact that their dealership inspected my vehicle three to four separate times. Based on my experience, I cannot recommend this dealership. If you are considering purchasing a vehicle from them, I strongly recommend having it inspected by a trusted independent mechanic before finalizing the purchase or negotiating the price. I am also still waiting to receive the reimbursement check they promised to send after I paid for the diagnostic inspection. Don't bother emailing them they will not respond to you. The only reason I received a response because I contact corporate.

‼Warning! Do not bring your car here!‼…read more I have been a loyal customer since 2014. I've only brought my Jeep to this location for service, and I have had my Jeep serviced regularly multiple times a year. With all jeeps, I've started having issues after 11 years of ownership, so I brought my jeep here for a service. I brought it in January AND February because the issue has not been resolved. When I still experienced issues in March, I took it to a different place for the first time. This new place found that Ken Garff's garage was negligent and gave the car back to me with dangerous issues still present. Bolts were MISSING from my hub, causing my tires to wobble. There were other serious issues that the new mechanic said could have caused accidents or death. I specifically asked the new mechanic if my anger toward Ken Garff was justified, and he said absolutely. You will see in the pictures what the new mechanic found. I have lost all faith and Ken Garff and ended up filing a complaint with the Better Business Bureau. I am not seeking any financial retributions, but I hope that Ken Garff is able to address the negligent services they offer.

What if I can't pay my car loan? The most important thing…read moreyou can do for yourself is to make your payment on time and in full. In the unlikely event you will be late for a scheduled payment; it is extremely important that YOU contact your Lucky's Auto Credit office and let us know BEFORE the payment is due. You can call, email or stop in. We do understand that people sometimes experience financial setbacks. It is your loan. It is up to you to keep the lines of communication open so we can help you succeed! they do not care about your financial struggles. They wont defer payments. They want a letter from your employer saying you could not work your overtime. They will call and not leave messages and then say they have called a lot. They will then aske for current address where vehicle is located. The cost of the car is overpriced by 3x and the finance interest rate is absurd. 60k for a car that is not worth 1500.00 is wrong. and if you want to be bent over and violated then by all means purchase a car from them.

Worst purchase I have ever made. I was desperate and bought my first vehicle here, and almost three…read moreyears later I'm left with nothing but regret, frustration, and a car that barely works. They claim to do a 21-point inspection, but when I drove off the lot the AC didn't work, there was no air filter, and the car had serious electrical issues. Because I bought it in December, I didn't discover some of these problems until it was too late to get anything covered. On top of that, they don't report to credit bureaus as an auto loan. That means when you go to buy your next car, it won't show up as vehicle history, just a high-interest loan you paid off. The salesperson also told me it had a clean title, which surprise surprise turned out to be false. They target low-income buyers, people with bad credit, and those who may not be well-versed in cars. I've gone in multiple times, emailed, and called to try and get help, but I've never received a response from anyone in leadership. This place is predatory, their business practices are shady at best. Negative 5 stars!!

My son purchased a F-150 from them 9 months ago. It was used, but with pretty low milage. They also…read moresold him an extended warranty. He's now at 60,000 miles and his check engine light came on. He took it in to them and they told him that one of the cylinders is having compression issues. Now, the warranty that they sold him is refusing to pay for the engine repair. Why sell WORTHLESS warranties? I was looking at buying a Ford... but maybe I'll look elsewhere. UPDATE: The staff in the service department kept pushing and got my son taken care of. I'm still not happy with the extended warrantee, and their refusal to cover piston rings, but Ford got him taken care of. The staff kept us informed, kept exploring other options, and got the job done. Thanks Guys!

- They're totally doing like froud - last oil change told…read moreme for replace and surface break pads and routers - Today I was come for oil change after 20 days and told me your break pads is broken and need routers surfaces and pads which was for me like shocked when I ask for service last month they are said this was rear now you need front - just for break pads and routers surface charge me $398 + $398 two time which is totally unfair - If you have appointment for oil change has to wait 2 hours and more just for oil change - this is my last visit to this dealership service - No more service here - Service agents are frauds too - No one work for Costomer service they are need your money - Service advisor Rami Jaya and Machinic Technician Lois doing all those fool - They're sim from worker to service advisors At fountain machine one bottle coca is $6.70

My experience with the salesperson at this dealership was great, and I ultimately purchased a 2016…read moreChevrolet Suburban from them. Due to my work schedule, I wasn't able to fully inspect the vehicle myself before taking it home, so I relied on the dealership's inspection and trusted that the vehicle had been thoroughly checked as stated on the inspection sheet. However, the same day I brought the vehicle home, I noticed the brakes were creaking very badly--almost like a seized caliper. This is a serious safety concern, and I do not feel safe driving the vehicle with my wife and child. When I contacted the dealership( I was at the dealership to get my car detailed), I was told they would not address the issue because the vehicle was discounted. At no point during the purchase process was any brake issue disclosed to me. If this had been communicated beforehand, I would have addressed it prior to purchasing. I am respectfully asking the dealership to reconsider and help resolve this safety issue. I believe it's reasonable to expect that a vehicle sold after an inspection should not have an undisclosed brake problem. I'm hoping we can work together toward a fair resolution.

Just bought a car the passenger side door won't open the dome lights won't work. And my oil…read morepressure is low. Buyer beware they don't back up every car they sell. The manger was pushy and did not care about the customer

If I could rate 0 stars, I would. They trick you with that 77 cents down can get you a car first…read moreoff. The truck my fiance and I got from them should never have been sold to us. The truck had numerous problems. The vehicles they sell have problems and than if you take them back, you are held accountable for the rest of what they say the vehicle is worth. Most of the vehicles are not worth what these people sell them for. I don't recommend this place at all.

I would put zero stars if I could. Their whole thing is to trick you with the dollar or 77 cents…read moredown to get you stuck with a car that's not worth the amount they tell you it's worth. Then they give you a high instead loan so you're paying more than the cars worth. They don't answer phone calls or reply back and if you try to turn the car in you're responsible for the full amount of the loan. Do not get a car with them.