Extremely disappointing experience. I have roadside assistance through Allstate, which provides up to $100 for towing services. After a short local tow from my mechanic in Pompano Beach to my home in Coral Springs, I was charged an additional $82.25 for what the company claimed was excess mileage beyond 8 miles. I paid the charge. I was not asking for a refund. I simply requested a detailed invoice showing the mileage calculation and how the $82.25 was determined. The driver refused to provide the paperwork I requested before payment, and the handwritten receipt I eventually received contained virtually no breakdown of the charges. When I called the company to request a detailed invoice by email, I spent nearly an hour on the phone being placed on hold repeatedly. The representative, who identified herself as Karen, was rude, unprofessional, and hung up on me three separate times while I was simply requesting documentation for a charge I had already paid. What concerns me most is the lack of transparency and the poor customer service. In all the years I have used roadside assistance and towing services through my insurance, I have never been charged additional out-of-pocket fees for a tow between my mechanic and my home. Based on my experience, both the driver and customer service representative were rude and unwilling to provide basic documentation. I strongly recommend that customers obtain all pricing details and written documentation before paying any additional charges. This review reflects my personal experience. Think carefully before using this company if transparency, professionalism, and customer service are important to you. read more

I was in a accident on 11/5/25, I received a call on 11/6 from Andy. He explained that West Way has a body shop and not to release my car to the insurance company. I told him that I know for a fact that it was totaled. He said very harshly that due to my airbags not delaying, its fixable. Sir, I need a new quarter panel, that alone was 10-15hrs of work. Needless to say, less than a week later my car was a total loss. read more

I had money in my car went I got my car back the money was missing crazy u can't trust a tow company all good it looks like the tow guy needed more than me read more

These people are crooks.Towed my car after I was in a bad accident. Charged me thousands of dollars to take it out.Beware of this company.If you see them call another company. read more

My car was taken to one in ft laud i had 4 cases of mason jars stolen out of my car by this tow yard. Of course they deny it. Thief's!!

The negative reviews are accurate. BEWARE! They towed my car after an accident the charged me ALMOST $400 taking advantage of the situation . these are THIEVES . i had never had the necesity to use a towing company and later found that towing companies charge $40 to $70 for same service . stay away from these THIEVES read more

Im not sure I can complain about this place. They were the ones called to pick up the car after our accident. After leaving the hospital 2 days late we came here to remove our things and release the car to the Insurance. The lady at the office was nice and found out for us which department had take. The report and gave us the report number so we could give it to the insurance. At the yard the gentleman working in there was also helpful taking our plate out and other things. It is a sucky scenario, but I was expecting way worst based on the reviews. I did find out they do charge by day (we didn't pay anything since the insurance is taking the car). And you have to be in the registration to remove any items out of the car. read more

Worst experience ever. Damaged my vehicle. please stay away if you want your vehicle to arrive safe. Not professional at all. BEWARE!! They will damage your vehicle and will only give you bogus excuses. Don's say that I didn't warned you! Will report them to BBB also. read more

DANGER!!! The negative reviews are accurate. BEWARE! They towed my car after an accident and stole the tools from the trunk of my car. After trying to negotiate with Ricardo, Sandy, they claimed they reviewed the camera and accused my family of taking the tools. I have had to file a police report. Avoid this place COMPLETELY read more

West Way Towing - You can see that there access to the wheel well is impossible here. - Towing Near Me - Lauderdale Lakes, Florida

See all

I owe west way towing a tremendous amount of gratitude my car was in the was of traffic and the west way driver happened to drive by. with an officer's help Bocas finest. he towed my broken down vehicle to a safe parking spot at a gas station. and believe it or not when I tried to get his card to give him a tip later because I was broke he said it was not nessasary west way towing did all this for me out of the goodness of there heart. and I'm extremely greatful. I hope you use them the next time you need a tow they have me and my families business for life!!! read more

Had my car taken their after an accident and they lied and put up so many blocks to try to keep it as long as they could to collect the daily fee. Make sure you take a witness with you when you deal with this company. Ha d to call the fort lauderdale police department to deal with this towing company , STAY AWAY read more

Westway does a really nice job. I would recommend them every time for your towing needs.

Horrible people who should be incarcerated. I got into an accident that required that my car be towed. I had a lot of valuables in my vehicle and I trusted the tow company; however, they stole a lot of the things I had inside of my car. When I asked about the items inside of my car, the manager said it was not his fault and that next time I should "take all valuable out before towing." This place needs to taken out of business! read more

My car was stolen and recovered in Broward County by West Way Towing. My initial contact was good, I met with Jeff who highly recommended a collision repair shop that did a terrible job with my car. I spoke with Jeff pertaining to his recommendation and he stood on the front line to make sure my vehicle would receive the care he so proudly anticipated. read more

My mother was in an car accident earlier this week and almost got scammed by Andy from Westway Towing. First, he lied and said we needed to come in person in order to sign the release. But then told her that we could email the release to him if we used his body shop. He then tried to slander Geico by saying their repair shops use cheap parts and that the body shop he was recommending would be much better. Unfortunately, I have been in a couple accidents over the past couple of years and I know that to be a complete lie. The body shops that have fixed my car from Geico do excellent work and all have great online reviews, not like the fake 4-star review that Westway has on Google from fake reviews. He tried to make releasing the car to Geico as difficult as possible. The company has a contract with Broward county so he uses that to try to scam people into using the services he recommends. read more

Don't do it , towed my semi without pulling the axle /drive shaft and broke my differentials. They don't return calls or messages. Sent complaint to BBB. They lied. Cant get a copy of documents requested. Save your self thousands of dollars. DONT DO IT. !!!!! read more

The tow truck driver stole my money from the glovebox and took items from my car. He literally rifled through all my stuff in the car taking batteries and stealing other stuff. I would not recommend or use them. read more

My step dad died from natural causes and the police took it here to do an investigation of the vehicle as they are supposed to do. After only two days they charged me $400+. When I asked why we should be responsible for this one of these animals started banging the window while barking "this is not an insurance company." read more

completely unprofessional staff, place takes cash only and claims to not have $10 back in change, staff is rude, unaccomadating and just plain nasty. terrible people at a terrible place don't come here and if your car gets towed here best of luck. read more

Andy from towing will mislead you and try to get you to have your car repaired at the body shop they have a contract with. Run as fast as you can away from the unscrupulous place. Westway towed my vehicle from the science of the accident I was in. Immediately after they received my vehicle one of the owners Andy called me and asked me to come down there to discuss my car. This my first major accident so I didn't question how he received my number. I go to the Westway towing storage location and Andy takes me to my car and tells me that I have to have my car moved to a different location or else the insurance company wouldn't be able to look at my car to assess the damage. This seems like a reasonable claim so I sign the release for them to tow it to the place where my insurance can review the car. This place turns out to be an auto body place that West Way has a contract with they tore my car up and made it impossible for my insurance to correctly asses the damage that occurred in the accident. read more

This company came out to the location on time I can give them that. Th driver was perfect in what he did, the customer service on the other hand though was atrocious. The individual that spoke to me was rude and unprofessional the entire time. The individual was basically trying to belittle and degrade me. All in all this is not a towing company I would recommend simple because I would not want to spend my money with someone that doe not appreciate my business, if I could give a 0 I would. read more

After a long 7hours of waiting for my insurance to send out the towing truck I gave up and than I called WESTWAY TOWING. They literally came to me in 15 min. I was so relieved when I saw them. Driver number 156 was wonderful. He was very friendly and helpful. Thank you so much to him unfortunately I didn't get his name . read more

I wouldn't recommend this company if my life depended on it! They have horrible business ethics and stole my Apple Watch that was in my glove compartment while in their possession. I hope they lose all of their contracts. They don't deserve to be in business. read more

I have a friend whose scooter was towed due to a traffic incident and my friend called me to go and secure it because the company was charging $400 after only one full day. The police department was the conduit to this predatory connection. Protecting and serving is backhanded compromised by greed and all state and government agencies should not be allowed to condone the racial and economic disparity and hardship Westway has placed through price gouging and horrific customer service that incites a consensus of community and digital uproar without being held liable to answer to taxpayers. If you would just read the atrocities on these review websites yet they still thrive from police phone calls to tow citizens and causing further distress in what may already be a life changing situation for them. We must now begin the journey of fighting together to have their contract cancelled from taxpayer services unions who hire them and it means we will not stop until they are suspended or banned read more

If I could give this a "0" I would! The driver who towed my car was awesome. His name was Phil. That is where the good ends. I had been is a head on collision and the police called this place to tow my car. West Way Towing would NOT release my car to the towing company my insurance company sent there unless I PERSONALLY went there! Sending a copy of my license and the vin number of my car was not enough. I had to take an Uber there (with my injuries and concussion) . They were hoping to drive up my storage fees. The office door is not marked but there is an office sign on a locked door further down in the building. I asked a worker who was washing a tow truck where the office was and he was very rude. He told me the office door was never locked and to go to the office. When I asked where the office was; he would only say,"go to the office"..?! RUDE! It's no wonder my insurance company did not want to use them . STAY AWAY and use anybody BUT them! read more

They towed my car while visiting my family on new year's night while I was parked in the correct resident parking. All because of a magnet on my car. Who has spotters on news years night trying to tow people while visiting places they dont live at? Tried to reason with them that its the holidays. No crap given. read more

Terrible Customer Service! They give you minimal information of hopes of keeping your vehicle there for extra storage fee. Employees needs major training in customer service, especially the female that works at nights for Broward County Tow. Just horrible. If you can avoid this place of business.. do so. read more

Fuck these people!! My sister got into a car accident with her husband and 2 children. The tow truck driver rummaged through their entire vehicle and stole $800 from them!! Scum of the earth. read more