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    CertaPro Painters of NE Wisconsin

    CertaPro Painters of NE Wisconsin

    4.4
    (8 reviews)

    We had had a nightmare experience with Certa Pros. They took over 3 hours longer than then said…read morethey would. They got paint on every fixture and baseboard. They didn't tape anything off. We bought brand new fixtures and they painted right on them! They patched every single hole even though we were told if we left the nail or hook in the wall they wouldn't. They took down where our vacuum was hooked up and patched it. The patched where we needed to connect a range hood back up. They left a light fixture totally hanging off the ceiling. Then we come out of the basement where we were all day long bc this upends the whole house (to be expected but you don't add 3 hours on- you come back the next day- they were rushing!!) three hours late and THEY PAINTED EVERY SINGLE WALL THE WRONG COLORS. not kidding. The accent wall was painted on the regular walls, hallways and main color was on the accent wall. So they had to come out and redo it all again. (Another day of total hassle) We contacted the managers involved and no one ever reply except the "project manager " who would reply when he felt like it no urgency even though they made a colossal mistake! We had to ask at least 5 times to get the remaining paint so we could use it for touch ups. Then they come back to paint our exterior doors (we would not have done this, but we had already signed the contract) and they get paint on the handles (no taping off the handles at all!) , it's a totally splotchy paint job and they had to come back and redo it AGAIN. It's still not great- still paint on handles and no one speaks English so no one to hold accountable except the terrible project manager. We are NOT the type of people to complain and this is my first ever review but it was the worst experience and worst company we've dealt with. Do NOT use them! If I could give no stars I would.

    Frank and his crew did a very professional job painting the exterior of our huge 120 year old…read morehouse. We are very impressed! They also completed some carpentry in some very hard to get areas. The price was great and I highly recommend them.

    Willows Handy Services

    Willows Handy Services

    2.0
    (1 review)

    Ally initially contacted me, and during our conversation we discussed the scope of the project and…read moreagreed on a set price. She was friendly, professional, and very helpful throughout the process, which made me feel confident about moving forward. She explained that her co-owner, Joe, along with a newer employee, would be completing the installation of our luxury vinyl plank flooring as part of a training opportunity. The installation was originally scheduled for Thursday, but I later received a message asking if it could be moved up by one day. Wanting to be flexible, I agreed to the change. My husband and I then spent a significant amount of time preparing our basement for the installation. We cleared out the entire area, cleaned thoroughly, and made sure everything was ready so the job could begin without any delays. We had recently moved here from out of state, and completing this project was an important step in getting our home fully set up. Our children were especially excited, as the finished basement would allow them to move into their new rooms. When Joe arrived, his demeanor gave the impression that he did not want to do the job. After greeting him, I showed him the basement and where the flooring materials were located. Instead of moving forward with the installation, he questioned why I had not chosen to do the work myself. I explained that I had already completed a large portion of the basement work and had hired professionals specifically to handle the flooring. He then mentioned that he had forgotten the contract and asked if I could print it for him. In order to keep things moving, I set up my printer, printed the contract, and signed it. Shortly afterward, he came back upstairs and stated that the job was too large and involved too many cuts. He claimed the project had been described as a single room, which was not accurate based on our earlier discussions. At that point, he requested additional payment beyond what had already been agreed upon. This was unexpected and frustrating, especially since we had already adjusted our schedule and put in the effort to fully prepare the space. Despite this, Ally remained responsive and attempted to make the situation right, which I appreciated. Overall, while Ally provided a positive and professional customer service experience, the issues during the installation that didn't happen--particularly the lack of preparation, miscommunication about the scope of work, and the request for more money upon arrival--made the experience disappointing. We hope this feedback helps improve communication and reliability for future customers.

    From the owner: Willows is a small business that focuses on construction, remodels, landscaping, repairs and…read moreinstallations. We also do small jobs such as appliance installs furniture assembly. Willows does a bit of everything and is here for your convivence! Just give us a call for a free estimate!

    West Works - refinishing - Updated July 2026

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