There is alot of care for those who need their assistance and helps many with all the needs.read more

This place is a nightmare. I had gone there to guest dose for 2 years and received my take home…read moredoses exactly how I get them at home. So I planned to go there again this year. When I got there, they CLAIMED they never got my paperwork, made me wait forever and finally I called my home clinic myself and had them resend it. They took my medicare card for 2 weeks of meds. BUT, when I got to the dosing window, they REFUSED TO GIVE ME TAKE HOMES! I explained that I had driven TWO HOURS TO GET THERE, ONE WAY! I explained I am on vacation and couldn't possibly do that! They didn't care ONE BIT! Then, they flat out called me a liar! Told me I was lying about getting take homes from them on previous trips! Here I am 1500 miles from home, and have NO MEDICINE! I was SO upset, scared and ANGRY! The manager, the receptionist, the woman that sits in the office next to the manager and the old crotchety nurse were all HATEFUL AND HORRIBLE to me. They absolutely refused to help me, gave me zero alternatives, called me a liar and just insulted my intelligence and questioned my integrity. I will be writing letters to the state regulators on methadone clinics, the states attorney, the main office for this company, the city of Manchester dept of licensing and anyone else I can think of. Those woman have NO BUSINESS being i jobs that require compassion and caring and actually liking people. Their job is to help people RECOVER! NOT to call them liars, insult them, make them feel like their worthless and like no one cares. I wouldn't go back there if I lived across the street and every one of those nasty women should be FIRED! I am a business owner, Iam educated and I'm not some drug addict looking for a hit. This is FAR from over on my part. Do yourself a favor, transfer to the brand new New Seasons Treatment!! They are awesome, caring and quick! They took me in no questions asked and went out of their way to be caring and nice!! Put Manchester out of business!!!

i had to go to rehab for a broken fibula. I went to Mount Carmel in Manchester. If I ever have to…read morego to rehab again I will definitely go to Mount Carmel. The nursing and therapist staff are the greatest. They all took time to explain everything to me and answered any questions that I had. if you ever need to go to rehab you will not be dissatisfied with Mount Carmel. Thank you to all that I met there, your the greatest. Terry Forand

Again my husband was in this hospital and it is understood that there are a lot of changes going on…read moreso people should be patient. Anyway, all of the staff from admissions to discharge were fantastic. There are some needed changes such as communication but overall, very pleased. If you had a bad experience write a letter, please don't cut the hospital down for something that you feel was done to you. You are one in a million people they see and care for.

Things have literally fallen apart at this place, from every single PCP quitting, to THEM…read morecanceling my appointments over and over literally not even 24 hours before my appointment (after I checked in online) then suddenly yet ANOTHER PCP is leaving, I can't even get medication on time anymore, it's turned into a complete sh*tshow the last 2 years!!

My grandmother has been here for years. She raves about how sweet everyone is. She enjoys the fish…read morepond and the fish tanks. Everyone knows her by name. I know this can't be an easy job, but thanks for making my grandma so happy in her last years

My parents spent the last agonizing months of their lives in this horrible place. It seems nice…read morewith gardens, dining areas, however the staff and nursing care is terribly inadequate, and their treatment of our parents was horrific. My mom suffered almost two dozen 'unwitnessed falls' there, was not given direct access to bathroom, no walker, often the call button was under her bed. Ultimately we pulled her out after her last fall sustained broken ribs, brain bleed and she passed away shortly thereafter. We begged to have them in a room together, however this was refused, even after appeal to the state ombusdman. My father also suffered there and was told that when he needed to go to hospital (where he passed away), that he 'just preferred the hospital food to theirs'. I will take their suffering at the hands of the management and nursing staff to my own grave. DO NOT leave your loved ones in their hands!

I really like my therapist but Care Counseling as a practice has been really frustrating and…read morestressful. I asked for my saved card removed from the payment portal after it was incorrectly charged over a hundred dollars I didn't owe for the second time. I have declined to save my card since and instead pay my copay after each appointment, and they have hounded me for it. The billing policy states "If a balance over $25 remains unpaid more than 48 hours after a session". In January I had an appointment on a Friday, the invoice was added to the portal on Sunday, and I had a 30 dollar balance for that single day over the weekend. They cancelled my upcoming appointments Monday morning before I checked my email and saw the invoice. There is no option to pay an upcoming copay before the invoice posts. 48 hours had not passed between the time the invoice posted to my account and the time my appointment was cancelled. A single business day hadn't even passed. Care expected me to: - Notice a weekend email - Log into a portal immediately - Pay a charge that didn't exist until hours earlier - Or lose access to care I left a one star review at that time. Someone from the practice actually called me about my review. I felt very uncomfortable with this, but she made it sound like she'd take care of the issue, so I said I'd remove the review. It was better for a week. Then a day after an appointment, within hours of the invoice posting, they called me to ask for my 30 dollar payment. I paid it when I saw the invoice in my email like I always do. I had another appointment yesterday. Today they called me and told me if I didn't save a card on file they'd need to cancel my upcoming appointment. If you want me to save my card on file, don't charge me over a hundred dollars I don't owe not once, but TWICE. I see from other reviews that I'm not the only person this has happened to. My husband previously went to Care too but had different issues. His therapist left and set him up with another therapist there. He had one appointment with her and another scheduled, but she abruptly left (or was fired? My first Care Counseling therapist was fired between my appointments too). He got a weird wishy washy phone call about rescheduling with a third therapist, but when he scheduled a time on their website, was informed that time wasn't really available. He gave up after that and made an appointment at a different practice. I would not recommend Care Counseling to anyone. I would stop going if I didn't like my therapist as much as I do. I suppose that choice might be made for me since they're threatening to cancel my appointment if I don't save a card.

This practice is abusive and uncaring. Therapists appear to be overloaded and micrimanaged in an…read moreuncaring way. This translates to patent care. I was discharged from my therapist without warning, the day before I was scheduled for a session where we would begin working on tieing things up for discharge. There was no warning. An email stating that the therapists were overloaded and retaining needed to be done. I heard nothing from my therapist. I got a phone call from the supervisor and was not given any care or apologies for the traumatizing experience of seeing my therapist taken off my case. With no real warning or adequate explanation. I was quicky discharged the next week, and since then I have realized how badly that experience was. I will never go back there.

Today June 15 2020 NH PHASE 2 Covid. We can now eat in restaurants but need a mask on the exam…read moretable at a Dr. office! This practice should tell you when making an appointment that you're required to wear a mask at all times during your visit. After checking in, getting temperature taken (not told what it was) and asked if I've traveled outside of Maine, NH or VT in the last 14 days I was brought back to a room. She then asked me to keep a face mask on. I questioned why I need to wear it in the exam room (I have asthma and severe anxiety when face is covered). She said it was mandatory and would go check with Rachel (NP) to see if they would still see me. She sent Laura (office manager) in to talk about wearing the face mask in the room, said I swore at the nurse and it would be best to just go to urgent care. Extremely unprofessional. As I was leaving Dr Collins (known for 30+ years) was in the hallway and I had a brief discussion about what had just happened in his office and was there to have my ears checked. He had given me a prescription (antibiotic) in April while out of state. Ear pain is back and so am I. He could've taken me in and checked my ears. Instead, told me Rachel is still on the phone (40 minutes after 11am appointment time) and to call in if I'd like a prescription refill. I've had severe dizziness and and vertigo for 2 months, never had an ear infection and my grandfather died of brain cancer. Wow, thanks Doc.

I met with my new PCP Alex Jones. He is awesome! He listens and is kind and respectful and he…read moreknows his stuff. Great bedside manner. Would highly recommend him to anyone!