Terrible place. Found a nurse asleep in the middle of the night as a call bell was ringing for…read morealmost two hours. The food is terrible. "Italian sub" was bologna in a hot dog roll. So glad I'm out!!

Our mother is in this dump because that's where the hospital sent her. and we're looking to move…read moreher because the staff is very rude, very mean, and elder abuse. she has on set dementia and they put her on the wrong floor for dementia patients. their people that are the staff on that floor are not qualified to take care of someone who has dementia like our mother they are so rude to her to the point where they yell at her they put her down they give her multivitamin which was easier for her to swallow the trazadone have a 20 mg when she gets up in the morning in the afternoon and before bed they literally get my mother to sleep all the time cause they don't want to deal with their patients just drug them so they can collect a paycheck. though she is a dementia patient and as 99% of dementia patients they go through a phase called sun-downing and from 3:00 a.m. to 3:00 p.m. she's fine anything after that it's called the Sun downing for dementia patients which they get irritable and everything but they make her stay in her room they don't change her bed my mother literally had to sit 4hrs in her feeces .They are absolutely not qualified to work with any patients in my eyes. our family member who see their behavior and how they treat the patients honestly don't think their qualified to use a pen and paper. they are so rude and abusive. there is one gentleman who is a nurse he is absolutely great to our mother he makes sure everything goes smoothly The only days she has a good day is those days when he's there the ladies at the nurses station they're always on their phones. it's like the one in Goffstown but worse. my brothers and I are looking into moving her to Villa Crest or Hanover Hill in Manchester where they have staff with qualifications to treat Dementia patients, Alzheimer's patients, Special Needs Patients, that are qualified for these people and work and help them.so we reached out to Concord to the nursing home association and one day after they treated our mom very nicely like she was a gold. verbally and physically abusing our mother. this place should be shut down and if I don't care how much it takes I will be getting the Bedford Police to go there on my next visit because my mother does not deserve that my mother is a sweetheart I'm sorry that she has dementia but that's out of her hand and her kids hands. She was just delt a bad illness. they literally said that she could have a fridge now they want it gone and they said she could have one and her roommate she's a total bitch too. they said to bring in clothes we brought in clothes they threw them out cause we didn't want to write on them with black marker sharpie because the colors were light colors and would show threw. but if you have a green shirt you're not going to write with a black sharpie or light pink even. We dropped them off at the nurses station they say that they'll heat stamp her name and room number so us sons did. I've done that four times now and they have never put labels on anything but one thing and that was her blanket we bought her $80 bear paws slippers and we asked them to put the heat press label on there so they know that they're our mother's they threw them out within 3 days I went one day and not the next but she told me they took them and threw them away. I asked the nurse and she said no name goes to trash.Now out the $80 and they won't reimburse us and they're like oh well they weren't marked and we gave the nurses a bag of cloths socks and slippers with shirts etc to the nurses station where they said they were going to have them heat pressed and they didn't And I even marked the bag and the items of who they belong too. they don't even get a menu to even choose what they want for food they literally give you the same shit Monday-Sunday There will be a lawsuit coming as we have a lawyer's and have been taking photos of the overall bruising, how dirty and the nurses we have videos recorded on our phones to take to the lawyer's. They drug our mother With Trazadone 50mg 3 times a day. OVER DOSEING Her Daily

My significant other went to hanover hills rehab in Manchester NH, he was there for about 3 weeks…read more The medical issue that put him there did clear up, BUT when he came home there was a HUGE hole in his other foot and up his leg. I was told he had a couple blisters which caused this problem. He was unable to walk, I was told he was mobile and could go home. When the hospice nurse came to the house, and my first time seeing his foot I cried, even the nurse had NEVER seen anything like his foot and leg, we also found fingernail imprints behind his thigh, this was not from him. I don't know what ABUSE went on in this rehab, but, I certainly am going to try to find out. Please do NOT take anyone you love or care about to this HORRIBLE PLACE. Susan O.

My grandmother has been here for years. She raves about how sweet everyone is. She enjoys the fish…read morepond and the fish tanks. Everyone knows her by name. I know this can't be an easy job, but thanks for making my grandma so happy in her last years

Our family cannot say enough wonderful things about this nursing home and the care they provided to…read moremy grandmother. From the moment she arrived, she was treated with kindness, respect, and genuine compassion. She truly loved the nurses who cared for her every day, and they clearly loved her right back. The staff took the time to get to know her as a person, not just a resident, which meant the world to our family. She also adored the maintenance staff, who always made her smile and helped her feel comfortable and at home. The activities were another highlight--she looked forward to them, stayed engaged, and found so much joy in participating. It gave her purpose, routine, and happiness. Knowing she was safe, cared for, and genuinely happy brought our family incredible peace of mind. We will always be deeply grateful for the love, dedication, and humanity shown to my grandmother. This facility will forever hold a special place in our hearts.

I was sent to Bedford Hills Rehab Center after serious knee surgery for 6 weeks of Rehab, , This…read moreplace is terrible. I left after 6 days. During these 6 days, I received a total of 15 minutes of Rehab. Five minutes a day for 3 days. The food is terrible, Room service was totally inadequate. Several times I waited between 15 and 30 minutes for a person to show up and help me to the bathroom. The bulding I was placed in was on the floor with mostly mental patients who were often screaming and arguing with staff in the hall way. I would not recomend this place to any one. They rightfully deserve the one star rating they have.

Terrible service and experience-go somewhere else for PT. Overrode and discharged my husband before…read morePT was completed per Dr.'s orders. Saco Bay sent multiple texts stating they would not see him again until bill was paid by insurance-they want payment up front and will not wait for insurance. They then stated in multiple texts that my husband could not return to Saco Bay because appointments THEY CANCELED were missed. It was repeatedly explained to the receptionist that Saco Bay canceled the appointments rather than my husband simply not showing up. but the poor thing just couldn't understand and told us to call billing. Would never recommend this place.

I had a bad spout of Vertigo and reached out to Saco Bay PT. Megan at the front desk was so calming…read moreand assured me that they could help me. I met with Ashley Mwongela, P.T., she was Amazing!! She made me feel so comfortable and accessed me and solved my vertigo quickly. I was so impressed with them both. Vertigo is a scary thing to go through. If you want to get feeling better quickly this is the place to go!! Thank you Dr. Ashley and Megan. I am very appreciative and feeling much better now. Thank you!!

Great facility! Very clean and caring staff. Only facility in Derry I would trust with my loved one!read more

With 30 + years of elder care, I am so happy to be able to share what a clean and attentive rehab…read morethis is. It doesn't smell like urine or a gross cafeteria. My Mom is so happy, saying every-time the staff enter her room it's with a smile and "how are you?" She needed the sticky socks, a towel and some ice and each time I requested an item, it took less than 5 minutes to get it. There will always be some bad reviews with every business. That's part of business. But this is our experience, and we cannot say enough about every aspect. Just remembered a shocking moment...she threw something in her trash and it made a somewhat loud clang. Someone came right in Making sure she was ok You just don't get that attention everywhere.

This agency is absolutely amazing. They took such great care of my dad till he passed. There was…read moreone issue with one of the nurses and the company address it immediately and we never had to deal with her again.

Stay away, horrible communications with the visiting nurses. The mgmt bid not much better. You…read morewould never know they are in the business of taking care of people

Very poor care to the patients. My family member was always soiled whenever we would go to visit.read more

An amazing staff who are full of kind, bright and caring individuals. There are plenty of…read moreactivities to keep residents entertained and engaged.

No one answers the phone! I was on hold for over an hour AND…read morewas transferred. I kept getting a warning while writing this that it wasn't over 85 characters!