Came in for an ultrasound and a few x-rays. Why? To check and see if I had any more of those God forsaken kidney stones! When I tell you that the last one that hit was a special kind of hell....well.....there's no exaggeration there at all. Keeping my finger crossed that everything comes up negative, and that the urologist gets the results asap. I've learned the hard way what kind of stone my particular body produces, and it's the calcium oxalate variety. This means I'm tasked with keeping oxalate levels down to a minimum, and learning the low oxalate diet asap. Unfortunately for me, that means no more baked potatoes, no more dark chocolate of ANY kind, no more iced tea and a host of other high oxalate foods! Not sure why the reviews are so bad for this place, but I can say that I was handled with the utmost respect, and was in and out in literally 35 minutes. The staff was on point, super professional, and kind. So either I got lucky, or they've stepped their game up! read more

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Everyone here was professional and polite. Saw a nurse dealing with a customer who hadn't made an appointment but still wanted to be seen. She was more than appropriate. She tried her best to help and explain. He was a tool. Good on her. I had a positive experience with an MRI. I would recommend some sort of music be played through a headphone(?) because this place has the LOUDEST noises of any I have been to. All-in-all a good experience. Now...for the results. read more

The receptionist couldn't even verify my insurance. I have never had a problem with this. They claimed I had to call my insurance company which I did. I am sure they didn't even know how to enter my insurance information. She then proceeded to give attitude to my insurance company. It took 2 hours to complete this unnecessary step. They need to train the receptionist. There was no issue with my insurance whatsoever. I honestly think she didn't know how to verify blue cross blue shield insurance and was too lazy to call and verify once she didn't know how to enter the information. read more

I had a mri on 7/24 and no results ate in my portal. I keep calling them and they'll sell. They say they'll refer it to the radiologist, but nothing has been done. I tried calling today and I was on hold for two hours. I still don't have my results. read more

Everyone here is helpful and caring . The people in the front desk are so kind and helpful .I made sure to fill out the documents online. Nicole was sweet and helpful. The waiting time was not long and the care was outstanding. Thank you to everyone . An Easy process from beginning to end . read more

This place needs to improve by having receptions that have great customer service, they are rude, do not acknowledge you at all and when they decide to do so they just ask you to sign in. After waiting to be called they call me up to check me in to let me know that my appointment was canceled. I asked why and according to Maria she reached out to my doctor's office yesterday to get a verbal order and was told no verbal orders were given over the phone. I scheduled this appointment 2 weeks ago this could of been done then and not the day before my appointment. Maria stated she called me yesterday Thursday but could not give me a time. I did not get a call or a message to cancel my appointment from her. I did get a text message confirming my appointment today. I called my doctor's office and they confirmed no one had called to request an order. Front office is horrible!!! If I could I would of not given them a star at all. read more

Should be able to give zero stars!! Not only did they give my son and my daughter in law a hard time about the insurance they sent them to the Temecula location for a scan only to get there and find out they couldn't do the procedure there!! Then when we find out the MRI they did on my granddaughter was on the wrong side!! read more

Would give zero stars if I could. The people who work there OUTRIGHT LIE TO PATIENTS... "We've been asking your doctor's office for practical notes, but they haven't sent them," (they did-- twice), "We are waiting on your insurance to approve- when did we make the request? Oh, we don't know. We don't have notes. No, we can't confirm we made the request." 2 months since my doctor sent in a request for an MRI for something that might be CANCER, and I still didn't have an appointment. GO LITERALLY ANYWHERE ELSE. The most incompetent people in healthcare I've ever seen. AVOID AVOID AVOID. read more

Another MRI with the super nice team here. Seeing quite a few reviews where people have had super different experiences than I have had in my 5 visits here. Will definitely say the billing department at Radnet (centrally located - not the team here!) are terrible. Impossible to get through and get any help. But... this place they are great! My reason to come here is that they have a low priced open MRI within my network. So my out of pocket is low. That may not be enough for some folks. Also the front deskstaff are always super nice. Jazz and Jeff made my ex Yes, the waiting room of facility is a bit shabby. My doctors have told me they are happy with the imaging quality, so that is huge for me (as no-one wants to redo a test!) Parking is terrible, yes. $12 max in the building and no validation. But I always park on the street (mind the signs for various towing times!) with no issue. Just arrive 5 minutes early to find a spot. TL/dr: Quality open MRI with nice staff. read more

Westchester Advanced Imaging - Front desk 10/2020 - Diagnostic Imaging Near Me - Los Angeles, California

I received a call back from Latisha. She is very helpful, gave me all the info i needed. Appreciate her quick attention to my needs.

Are used their services because it was very close to my home and convenient. They are open until 11 PM at night. The problem is the staff. The imaging technician was not very patient or kind. At the window when they log you in the people really didn't have a complete clue of what they were doing. It took them over two weeks to send the doctor my results. And that's after several phone calls. They just don't seem very responsive. Maybe they're overworked and have too many patients and not enough staff. They do not validate parking in the structure but there's plenty of free street parking just watch the signs. read more

This office has the worst set of medical "professionals" that I've ever come across! Let me be clear, it is not the actual staff that does the imaging...it's the front desk! I've wasted too much time trying to explain things to them. Things that THEY should already know. I've called this office to confirm information only to drive there and receive a totally different story! The ONLY sensible person that I've encountered here was Nancy. She takes time to explain processes and procedures. Don't get me wrong, the office is still amongst the worst, but at least she does not disregard your questions. Unreliable, incompetent and inconsistent are truly the best words I could find to describe the treatment that you receive on the phone or in person. My most recent visit was the last draw and I've asked my doctor to NEVER refer my family here again. I'll gladly drive out of my way in order to receive proper care. This is NOT the place to go! read more

And they just did it again. Despite my reservations about ever returning here, I scheduled my annual mammogram and ultrasound here for early January because all my prior imaging is here. Just received an email that they were canceling my appointment. Is this retaliation for my prior Yelp review? read more

I had an incredibly upsetting experience at this imaging center. I was already anxious going in for a mammogram--worried about my health and trying to stay calm. While I was waiting in line, the receptionist, who was extremely rude, called out "Monica" (not my name). When I didn't respond, she looked directly at me and snapped, "I know that you heard me." I was shocked. That kind of attitude is completely unacceptable, especially in a medical setting where patients are already under emotional stress. A little empathy goes a long way, and unfortunately, this receptionist showed absolutely none. I left feeling worse than when I walked in. I hope the staff gets proper training on how to treat people with kindness and respect. read more

NOT an open MRI. DO NOT GO THERE IF YOU'RE CLAUSTROPHOBIC. I'm claustrophobic, I've gone to another facility in the past that is truly an open MRI. I tried Westchester RADNET because they're closer, called them and double checked that they have a true open MRI and was assured by their staff that they do. Got a referral for open MRI, filled out the paperwork online and checked off the box "yes, extremely claustrophobic". At my appointment I asked the front desk to confirm I was scheduled for their open MRI and they confirmed. They called me in 45 minutes after my appointment time and had me wait 10 more minutes in the dressing room so were running very late because they were using only one machine. I asked the tech again if this was their open MRI since it looked nothing like the one I had in the Dynamic MRI facility. The tech said "yes, this is our open MRI," loaded me into it and I found myself inside an enclosed tube. I immediately asked to get out, told her this was false advertising and NOT an open MRI and I left. I don't understand how they think they can get away with this. What do other people with claustrophobia do when finding themselves in this enclosed tube? Somehow grit their teeth and deal with it? I can't. Leave as I did? It's incomprehensible and reprehensible. Either they don't actually have an open MRI machine, or it was out of commission. Either way, they repeatedly lied. read more

Quick and easy. Park down Sepulveda since they don't validate parking . Staff is approachable .

This is likely my fourth time here for various requirements. Been here for CT scan, MRI, x-rays and I've done my mammograms here. The staff is always friendly typically not a very long wait parking is easy. read more

Have been going yo this location for a few years now. Love the front desk, the new renovations, and love to get my imaging here. I love most workers, although last time I went I had a slight bad experience. It was the weekend and I believe her name was Gabby and she had a very bad attitude with me. She had attitude as soon as I told her I did not drink 32 oz prior to appointment. As the scheduler did not tell me to. She looked annoyed and even rolled her eyes at me. Besides that ultrasound worker everyone else who had done my imaging has been amazing. Hope gabby gets better and learns to be more compassionate with patients. read more

Pros: It was easy to schedule and I was able to get an appointment right away. The online check-in made the process easier. Cons: I checked in on time,but waited 45 minutes without an explanation. The exam room was freezing, and I was not offered a blanket. I was given foam earplugs to mitigate the noise in the MRI, but they didn't do much. (Other facilities use noise canceling head phones.) The tech was very nice but I like when they communicate with the patient during the exam. With all that said, I would go there again for the convenience. UPDATE: THE EASE OF GETTING AN APPOINTMENT SO QUICKLY HAS BEEN NEGATED BY THE FACT THAT 10 DAYS LATER I STILL DONT HAVE RESULTS! NOT SURE I WOULD GO BACK OR RECOMMEND. Reviews from the web 4.5/5Facebook · 205 votes Google review summary 54321 4.6 (5,399) Reviews All technician299 mammogram148 front desk124 parking94 +6 Sort by Most relevant Newest Highest Lowest Deb Edwards 5 reviews Pros: It was easy to schedule and I was able to get an appointment right away. The online check-in made the process easier. Cons: I checked in on time, but waited 45 minutes without an explanation. The ... More 1 Gamze Cakarcan 3 reviews·1 photo a week ago New Everyone is very professional and knowledgeable . I was guided throughout the procedure and everything was explained . The staff was very friendly and even the dye was explained with all side-effects. I loved it ! Mary Jakubczyk 9 reviews·1 photo 2 months ago I had an excellent experience at Westchester Imaging Radiology, a few days ago. The staff were all very polite and professional, from the front desk staff to the two technicians who did my MRI. I am very claustrophobic. For that reason, ... More 1 Anai G 3 reviews 2 weeks ago New Never have I ever experienced such awful feeling towards office staff especially one individual. This individual calls out my mother's name to be put in a waiting room along with other patients. She had an awful attitude towards the ... More 2 Westchester Advanced Imaging (Owner) a week ago We are sorry to hear about your experience and sincerely apologize for the way you and your mother were treated. We understand the importance of privacy and respect for all our patients. Our manager will reach out to you to resolve these issues. Deb Edwards 5 reviews Pros: It was easy to schedule and I was able to get an appointment right away. The online check-in made the process easier. Cons: I checked in on time, but waited 45 minutes without an explanation. The exam room was freezing and I was not offered a blanket. I was given foam earplugs to mitigate the noise in the MRI, but they didn't do much. (Other facilities use noise canceling head phones.) The tech was very nice but I like when they communicate with the patient during the exam. With all that said, I would go there again for the convenience. UPDATE: THE EASE OF GETTING AN APPOINTMENT SO QUICKLY HAS BEEN NEGATED BY THE FACT THAT 10 DAYS LATER I STILL DONT HAVE RESULTS! NOT SURE I WOULD GO BACK OR RECOMMEND. 1 read more

I love the staff here. They are always friendly. Patience is needed too because the world is full of women. You will always need to have mammograms ultrasound and xrays. That goes for men and children. I have been coming to this place for 7 years. I will continue to keep coming. Yay for the staff read more

The scan experience itself was fine, but the office was a disaster. It took me ages to get my scans sent to my doctor, after calling every day for almost a week. I was told I could mail my CD, and then I couldn't, and then I could, and then I called the wrong number (but was given the same number to call instead), and then I called the wrong number again, and then I couldn't send my CD, etc etc etc. They never sent me a tracking number for my CD, and it took a month to get to my doctor. There are plenty of places to get scans, don't do it here. I've never had so much trouble getting access to my own scans before. read more

Went in for a mammogram- worst experience ever! From check-in which took 40 minutes! They couldn't get it together to utter chaos during the mammogram process. This is the most unprofessional establishment I've been to for medical advice. read more

The worst customer service I've ever experienced!! I made an appointment well in advance and when I went in for mammogram after waiting a good 30 minutes, I was informed they would not do my mammogram because I didn't bring all my past images with me. NO ONE TOLD ME THIS WHEN I MADE THE APPOINTMENT! I gave them permission to get all my records well I'm advance. When I explained this and that I was upset I just wasted 3 hours out of my day, the technician said, "don't blame me. I have to drive over an hour to get here too". Unbelievable! Stay far away from here!! read more

Great place for MRI's, especially if you are a large person. Most places have machines that are too small for me, but WAI always takes care of me. Very friendly and professional employees read more

So I have a problem and was referred by my doctor to have an MRI (that is enough to say). I don't consider myself to be a large guy, but when I had my first MRI at a location close to me it was not an open MRI and now I know what a sausage feels like since I had no room and was squeezed in. My friends said it was probably like that scene in "The Incredibles" where Mr. Incredible was getting squeezed into that transport he went it. So when the second MRI was requested I told my doctor I needed an open MRI. This was the closest location to me and although a bit of a drive to me it was worth it. I went into the wrong suite at first (the one for X-Rays I guess) and with a room full of people I was glad to be told to go down the hall to a large waiting room with only one other patient. When it came time to get the MRI, I was taken over to a changing area, got gowned up, and went into the MRI imaging room. True to life I fit with no "sausage-like" experience. The tech guys were nice enough for what this was and I finished up and was out. I got to look at the images of the MRI online through a link...yeah...anyway since I don't have medical training my doctor will give me the information. For what it is, I am good with it. read more

Westchester Advanced Imaging - Room to MRI - Diagnostic Imaging Near Me - Los Angeles, California

Front desk was helpful and the mri tech was kind and thoughtful. Not what I wanted to be doing on a Saturday and Sunday night but I got it done with my mom by side. read more

After rescheduling my appointment TWICE - once because their equipment was broken and the other time because a tech called in sick and they apparently aren't able to provide cover - I turned up only to walk away after waiting 45 minutes with several people still in front of me. The techs appeared to be there, but much of their time seemed to be devoted to giggling and gossiping in the hallway. The front desk staff are, as others have noted, rude. The lack of professionalism on display today was so bad that I do not trust this location with my healthcare. Avoid at all costs. read more

Best MRI experience I have had because they have an open MRI machine!! My technician was wonderful!

I was hesitant to only have this location as my MRI option due to the reviews on here, but I was pleasantly surprised at how kind and professional the staff was. Per doctor's orders, I was in a bit of a rush to get my MRI, so after 20 minutes on the phone trying to find an available spot, the agent was able to book me here on the same day of the call. I was lucky that traffic out to LA was decent (given it was the day of the Dodger's parade I believe), I arrived early and was able to get my imaging done with minimal wait. I would definitely recommend this place and would be open to coming here again if a future MRI is necessary. Thank you to the wonderful staff here. read more

I would NOT schedule anything with this place, you'll will only get the runaround. It'll be like what the airlines does....you'll schedule your imaging that you've been waiting and waiting for.....then at the last minute they'll let you know there's no radiologist so your appointment will need to be rescheduled..... Go any place but here....wonder if the Radiology group knows how bad the people they paid to run this company really are....besides, there are a million other places that do imaging where you can go.... read more

They write the possibility of cancer in every single body part they look out to get you to spend money on unnecessary f/u tests, especially Dr Shapiro, who my physician says " drive doctors crazy with f/u tests because he states" Coupd be cancer in rvery and I mean every) body parts he sees. The manager " Ronald " is a liar and will tell you anything to get you to not ask questions. I hate this place it should be investigated. " Avoid" Westchester advanced imaging" unless you want to spend the next year getting unneeded f/u tests read more

Rude. This is a reschedule already... last week when here they had a line out the door and they did they were 2 hours behind and they intended for me to sit and wait. I had already another appointment to go to and I told them I couldn't. They didn't bother to call me and tell me they were behind or anything. It's a complete la k of respect for people's time. Today is no different. I have been here for a long time already and when I ask if it will be long they said: "we got your paperwork, we can't tell you. Just wait" The technician is very very nice. Therefore the only reason this place gets any stars. The support staff needs a lot of improvement read more

I was scheduled for an ultrasound at Weschester Advanced Imaging. I arrived an hour early to avoid 5pm LA traffic. There are no validation provided to park at the building. The location was easy to find & conveniently locate near a large shopping center. They have two suites in the building to check-in, depends on what service is needed. I went to suite 111 & the space was large & spacious. They had a hot & cold water cooler dispenser which I thought was a nice offering. There are two waiting areas, the main large one when first entered & a smaller one inside after you are called in. The smaller waiting area needs a more modern style makeover as it looks outdated. I was called in at my assigned time did not have to wait long. My overall experience was a 4 but the customer service received from Laura at the front desk was a 5. She is super nice & patient in answering all my questions. I appreciated my conversation with an individual like Laura, who genuinely listen & care about your concerns. Thank you for a great first experience at Westchester Advanced Imaging. read more

Westchester Advanced Imaging - Diagnostic Imaging Near Me - Los Angeles, California

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Do NOT go to this site. They are very unprofessional. When you get there you have to wait for AT LEAST 30 mins to an hour and the ONE TIME I was late they refused service. Pam the technician has terrible customer service. read more

If you can get past the nasty lady at the front desk, she not only yelled at me but at the Dr who placed the MRI order after Westchester AIC had entered the order wrong. Every other person working was very nice just not the weekend desk person who said her name was Tekihah read more

HORRIBLE office! You show up for your appointment and they WASTE YOUR TIME‼ If your doctor recommends that you come to this place, then know you are going to be treated like crap! read more

This is my second time here and the service has always been outstanding. This review is long overdue for Maria . She's the front desk lady. I've noticed she is always here in the mornings and afternoons by herself handling a lobby full of patients. Although most of the people waiting are not very kind and Maria continues to go above and beyond help you. The management really needs to acknowledge her for the exceptional service she provides and please get this young lady some help . Thank you Maria for the exceptional service today ! read more

the cancelled my appointment 3 times by for the rsame inaccurate reason that my referral was expired which it wasn't. I have call the case management at the VA to do three way call twice so finally get the appointment through took 5 months for a mammogram. Risa and staff kept passing the buck saying thats no my department etc. its disgusting medical staff and health caregiver act with zero accountability and remorse in regards to pt. care and case management. read more

Still sat in waiting room, appointment an hour late. No apologizes nothing. Have to reschedule my whole afternoon to deal with this shit Won't be coming back read more

The women who work the front desk here are awful. They are rude, lazy, and incompetent. As another reviewer experienced, I was given a very hard time by these nasty women because my doctor made a small mistake on the referral form. First I received a very rude phone call from one of them and she hung up on me when I asked for guidance on what was wrong with the forms. When I showed up, they were extremely nasty to me and kept finding new faults with the referral every time I had my doctor fax a new one so I spent hours on the phone with my doctor's office when these miserable women could have easily called the office for me and used their knowledge to help me navigate the mistakes. At some point the rude front desk lady said "give me your phone so I can tell your doctor off." I couldn't believe the lack of professionalism here. Finally I was able to see the team in the back for my imaging and they were all great (especially the mammogram tech), but those front desk women are just horrendous. I had to take my appointment at this location because I had several tests and they were the only place with time for multiple studies, but I've since relocated to a closer and nicer center and the people at the new place are so nice and professional. When an issue arose with my forms the new center front desk was so nice and took control and called my doctor and cleared it all up for me with total compassion and kindness. It made me realize what a nightmare the front desk women at Westchester are to deal with. The saddest thing is the Westchester place services a poor neighborhood and I watched them be nasty to so many scared and vulnerable women there for potential cancer imaging. To be nasty to women in that vulnerable state is despicable. I know many women who are afraid of their first mammograms or don't follow up like they should out of fear so I guarantee those heartless, lazy women at Westchester front desk have turned women off forever from getting life saving mammograms and that is absolutely heartbreaking that their nasty moods and hating their jobs probably cost someone their life. Do better, Westchester! read more