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    Westend Dental

    2.7 (22 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 3 weeks ago

    Services - Westend Dental

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    48hr after final extraction temp 101.7

    this place does not even deserve a 1star review. I will start by saying that the dentist is extremely nice, however she has so much going on being the only dentist. i will preface by saying that the dentist that quit did semi explain that the immediate dentures "could" come out with problems .the 1st dentist pulled the first 8 teeth i had no problems no bone pieces came out the gums were smooth .i went back in about 3 weeks to have the impressions done 3 more weeks before they did a semi fitting to see if the impressions were ok and they were not so they redid them took 3 x. they never checked that impression before making the dentures. 3 weeks later i had a voice message saying they were ready to pull and put the dentures in . when i called back to set the appt. the office manager said the prior auth was expired. it was partially my fault for waiting and part theres for taking so long Inbetween the processes. the office manager was extremely rude throughout this phone call to the point i asked for her boss and she told me there was no one. i ended up hanging up on her it took a few additional days to get the auth. Approve i had the front 13 teeth pulled and that is where it went from bad to worse. like i said the dentist is extremely nice, however the numbing kept wearing off she kept giving me more but when she started pulling the bottom teeth i could smell infection to the point it was gagging me, and i felt all the bottom teeth she pulled, she kept telling me she had no idea why i could feel it , just bear with me, i was crying so hard when i walked out the door i could not speak, when they shoved the dentures in and i saw them , the gums were so pale they looked like a dead persons she said that if i didnt like them they would fix it , just give it time it was because everything else was so red. that was not the case i will attach photos. within 72hr i started chilling 101.7 temp and my head swelled double i went in and saw a different dentist and he prescribed stronger antibiotics and said if my temp got any higher to go to the hospital. because she did not do an xray to see the infection any other dentist i have been to before pulling any teeth an xray is done, the xray they were going off of was from April. she said to take them out and clean them and put back in , i could not get them to go back in , because of the way she left my gums and the way the dentures were made they did not match up and would not go in my mouth , i went back several times to get them to get adjust the last time i told them they did not fit in my head and i did not want them , they refused to fix them or give me another pair. she said she had done everything she could to fix them and referred me to her personal dentist. on the referral she put that i was not happy with the immediate dentures like it was my fault i was "just not happy with them " no they would not fit, when i made an apt. With the referral dentist and he told me he was her dentist he wouldnt say anything bad about her because all his business was fixing other dentist mistakes. they charged my insurance for the surgery ,referral has to do which is only paid for once in a lifetime by anthem hip. I have filed an appeal i have filed insurance fraud because she did not do any surgery . The stitches she put in busted within 24hr. I called the office and explained all this to the office manager and she assured me that we would get something taken care of and no one ever called me back . I am having to pay 6500 to have the surgery done and a new set of dentures made. I have contacted an attorney and starting the process to report them to the medical/dental board. with all that being said, there are to many places that do immediate dentures, they pull all the teeth the same day and put the dentures in and have no problems like this. I have had so many pieces of bone come out that my gums two months later are still swollen and sore and having to have surgery this week to fix what she messed up . DO NOT GO TO THIS PLACE EVEN IF IT IS THE LAST PLACE YOU HAVE TO GO , INSURANCE WILL PAY FOR TRANSPORTATION FOR YOU TO GO OTHER PLACES. I WOULD NOT HAVE LEFT ANYONE AS THEY DID ME AND NOT ATTEMPT TO FIX THE PROBLEM TO THE BEST OF THERE ABILITY . WHEN I HAVE ATTEMPTED TO GET MY MEDICAL RECORDS THEY REFUSE TO GIVE THEM TO ME, THEY GAVE ME A LIST OF THE THINGS THEY HAVE CHARGED MY ACCOUNT FOR BUT WOULD NOT GIVE ME MY MEDICAL RECORDS. THIS IS YOUR RIGHT AS A US CITIZEN ALL MEDICAL PROVIDERS INCLUDING DENTIST HAVE TO PROVIDE YOUR RECORDS IF YOU ASK FOR THEM , THEY CAN NOT TELL YOU NO. Today is 12/12 i have lost approx. 17pounds i still can not fit those in my mouth to be able to eat. It will be 3-6month before i am healed from the surgery to fix this before i can get a set from a dentist that is qualified .most business's that will stand behind the people they hire and when they mess up this bad they address the situation and try to fix it the best they can .

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    2 years ago

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    3 years ago

    Linda was great and took care of my dental needs with professionalism. I recommend this dental office.

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