Regarding: Indy Endodontics (Avon) Appointment Office Personnel…read moreI learned from my regular dentist I had an abscessed tooth and would need to get my first root canal. My dentist said they will provide the referral and 3D scan to the root canal specialists I chose. I contacted Indy Endodontics (IE) because they accepted my dental insurance and received very good reviews. Upon contacting IE it didn't take to long to find out they wanted to charge me up to $315 to do another 3D scan. This was evident when they would not look at the 3D scan my dentist sent them on a CD and then attach in an email using Dropbox. I do not recommend this practice as long as they give a potential patient the run around. It is hard enough to go through a root canal when you have to have a crown drilled through to remove the calcified nerve. After contacting many other independent endodontists, I was able to get the work done more professionally from initial contact to completion. Senior Citizen

Never imagined I'd be writing a 5 star review about a root canal, but here we are. I'm also not…read morerecommending them but if you have to get one, go here. I arrived right on schedule for my appointment and they were ready for me. Ben and the lady assisting him (I feel terrible for not catching her name, but she was awesome) repeatedly checked in to make sure I was ok, thoroughly explaining what they were doing every step of the way...which was super cool because I love to know all the things. As someone with a high tolerance for all things, I was anxious about not being numb enough but I felt zero pain during or after. There's also a word puzzle on the ceiling to keep you distracted, if you're into those.

Without a doubt, the best dental office I have ever experienced. They are friendly, accommodating,…read morereally speak with you to ensure a full understanding before developing a treatment plan. They have state of the art equipment and practices. I always feel like I am in expert care with everyone from the front desk staff, to the hygienist, and of course Dr. Sang. Do your family and friends a favor and bring them here next time they need any dental work!

I was excited to use this company and was sorely disappointed in their customer service. The…read morecustomer service/patient coordinator refuses to meet people where they need to be as far as scheduling is concerned and make things difficult to navigate. I was flabbergasted at the refusal to work with me in scheduling a new patient appointment. They are in my network and it was so upsetting that I am now scheduled with an out of network office due to the willingness of the new office I chose to work with me in scheduling.

I had four cleanings canceled because of them nobody would call me back. Nobody answer the phone…read morefor me to reschedule it. I finally get in and they tell me they gonna reschedule it. I think they're just trying to get you so I can get a payment even though they do nothing.

Multiple appointments canceled due to illness or poor office response, office staff unprofessional…read moreand lack the ability to perform their job. It's very unfortunate that the office staff's poor performance costs the dentist and their hygienist their patients.

Ruthless business practice. I had overslept and missed my initial appointment and was told because…read moreof this they are unwilling to perform surgery on me. Furthermore, the lady on the phone was kind enough to inform me I would have a tough time finding another place accepting my insurance down the road. I am completely stunned. I don't even drink alcohol or do drugs; I overslept because of a recent medication change. With me doing the best I can to be responsible in all areas of my life I am shocked that I am turned away for simply over sleeping one time.

This is a review i wasn't sure I was ever really going to write. Note that I was a patient at the…read morewest office before they moved to the current location. So it would have been from 2020-2022 I believe. I was in the process of getting braces as an adult which (for me) required trying to pull down an impacted adult tooth from my upper jaw. I saw the first oral surgeon at IOMSA in 2020 when he surgically attached the bracket to my impacted tooth. That surgery I believe went fine. However, a year or so later, when the impacted tooth still wasn't coming down with my braces, the Orthodontist sent me back to IOMSA for a 2nd oral surgery to have them move the bracket and remove "some more bone" from around the impacted tooth. I saw a different oral surgeon this second time. And I told her then that I didn't really want to keep trying to pull the tooth down. I would have rather just gotten the impacted tooth out surgically, and got on with my life. But she insisted that I keep trying to pull it down after opening my jaw up and looking at it. So she continued to move the bracket (as planned). However, she also continued to remove SO MUCH BONE from my jaw that it irreversibly damaged and ruined my mouth and teeth forever. After that surgery, the orthodontist kept telling me how unhappy she was with what they did to me. But I didn't fully understand the impact of it yet. And I was in alot of pain. More than was expected for that type of surgery. What I came to find out is that once that bone is gone, it's gone forever. You can't ever get that bone back in your jaw. So when the orthodontist was unable to pull down that impacted tooth even after the 2nd oral surgery, I was basically screwed. I had to have 3 or 4 bone grafts and tissue grafts to try and at least kind-of repair the damage, but it was never enough. I actually lost a perfectly good tooth adjoining the surgery site because of how much bone loss I had. The good tooth had become loose because the surgeon at IOMSA had removed SO MUCH bone from my upper jaw. And I almost actually lost two teeth (and that was according to yet another oral surgeon at IOMSA who thought he couldn't save either of them). So I went to see a different oral surgeon at that point (outside of IOMSA) as well as a periodontist who had to pull the loose tooth and was able to install two implants in my mouth, but it was really hard for him to do so because of how little bone I had. After getting the final implant crowns from my general dentist last week, he commented on how shocked he was that the periodontist was able to do the implants at all given how little bone I have left. So, my mouth/teeth are FOREVER messed up because of what the surgeon at IOMSA did to me. My teeth will never be straight and i have so much visible damage from that surgery still to this day. The implants sit high up in my jaw because there was no where else for them to go.

Dr. Denise is stellar in every way. She performed a dental implant surgery and her work was…read moreexemplary. She covered every detail necessary, and took the time to answer each and every one of my questions. Her staff is also incredibly kind and competent. I could not have been treated better!

From the owner: Specializing in: - Dentistsread more

I have been going to Dr. Pole for many years and have received outstanding dental care. It is a…read morereal pleasure to go there. They are a very friendly group and treat you with the upmost care and respect. I always enjoy my visits regardless of what procedure I am having done. I highly recommend Dr. Pole and her staff.

Flexible appt. times. Very friendly staff. Excellent dental work. I had two crowns replaced that…read moreare beautiful! So much nicer than the original crowns. I couldn't be happier. I have been to several dentists and they are the best by far!

Everyone here is very friendly! The new Dr. They have is…read moregood and I have never had any problems here!

I've been going here for about 15 years or so. I love that the staff know my kids and I by name…read more It's funny that my kids are now grown so they no longer need me to come in with them. If I have a concern about my teeth or treatment, the hygienist doesn't have a problem addressing my concern. Make sure to check them out if you're looking for a new dentist.