Great service and representative. John ( from Nigeria) was especially refreshing to meet and talk with him. He is truly a very special person . Thank You John read more

WAR did an excellent job repairing my refrigerator. Olu took his time to diagnose the issue then fix it. The repair took longer than either of us initially contemplated but there was no extra charge. He even waited to make sure the refrigerator was indeed cooling properly before he concluded all was well. The refrigerator is running great. Olu was kind, competent, and professional. I am pleased to recommend Olu and Western Allied! read more

Yesterday, John came and fixed our fridge. He was nice took his time and did a great job. The charge was 270$ but my husband gave him an extra 30$ for tip. He was very grateful and said he was going to go get some burritos with the extra money lol. To our surprise, late last night he called yelling at my husband and said we didn't pay him! My husband goes I paid you 300$ why are you doing this.it was very strange, next time I will just buy a new fridge or use a different company. read more

Unfortunately, we did not have the experience other reviewers have. Not only was the issue not fixed, after several visits from the technician within a month, I asked him to contact our Home Warranty to let them know he is still unable to fix it. At that point, the technician determined the tub was cracked. This was not the initial issue with the washer. The initial issue was slight leaking from the Drain Pump. When he returned the washer, it was leaking much worse than it was before. Not only was the drain hose left in the machine, he claimed the threads went bad on the drain basket so he added electrical tape to help and that would "fix" it and recommended we replace it. We replaced it and the results were still the same. This made the issue significantly worse on the front part of the machine and it did not resolve the new leaking from the sides and back of the machine that was not there before the machine left our home. He submitted his statement to the insurance and the insurance has now stated they will not cover the adjusted rate replacement because they do not cover damage created by the technicians. So now, we are out the deductible we paid this company along with paying for a new washer we did not anticipate to purchase. We had our washer repaired once before with a different vendor who was able to repair the washer while in the home. The only way this "crack" could have happened is during the load or unload of our machine. The technician commented on how well our washer and dryer were maintained for their age, so it was definitely not our care of the machine that caused this issue. When the washer was returned to us, it was dented, scratched, and never ran the same again. Before calling this company, I strongly advise checking your options because there could be irreparable damage made to your machine. read more

Wow! They offer the best service in midland Odessa. I mean my AC was dead and gone but he promised to bring it back. He did as promised to my amazement. Thank you. I would definitely send referrals. read more

This company is wonderful, I don't always have the easiest schedule and they were able to work with me to install my heat furnace which I appreciate so much! Technician Olu came and was so quick to install the heat furnace and it's working perfectly, and he was extremely kind and personable. Thank y'all so much! read more

If I could I would leave a zero star review. For those who have had good experiences with this company, hats off to you. For us it was not a good experience whatsoever. After leaving my initial review the tech named John began harassing my wife and myself with phone calls and text messages. So, let me reiterate. The numbers listed for this company will redirect you to an answering service that is on no way shape form or fashion associated with this business. This business is ran out of a residential home address of 608 Foggy Bottom Crt in Midland Tx. There is no HR there is no Customer Service that you can talk to if things go wrong there is nobody but the technician. If you call the number the answering service will take notes and send them to the technicians. That is as far as it goes. This is a shady ran establishment. The technician named John has sent me videos of where he works quote quote on these appliances. Do not let this business take your appliance because it will not be taken care of. I was threatened to take down my reviews so now I'm reposting them. read more

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Promptness was great. We called about a washing machine not draining. Logic should have alerted the repairman that there was water in the tank. He came unprepared for this scenario. He attempted to walk the machine to the back door and then tipped it over to empty the tank. As soon as he tipped it water started pouring out the bottom and flooded the laundry room. Our laundry room has wood laminate flooring with a wood subfloor. Not a good combination. To make matters worse he stated "I just trying to help because I am from Africa ". When he returned with the machine he left 6 large scraps in the floor and we did not get an apology. If you use this company request that he is not the repairman. Additionally, I tried on two separate occasions to speak to a supervisor, left two messages, and still not received my return call 3 days later. I am sorry I can not give less than one star. read more