David was excellent and fixed my Roper washing machine! Great communication, transparent, and…read morefriendly. They were able to get me on their schedule in less than 48 hours for a diagnostic service. I will be using them again if needed!

Never again! I had a roller go out on my clothes dryer and the technician they sent me was rude,…read morejust for a start! I was told that the issue with the dryer was fixed and charged accordingly. Months later, I had the same issue. I called someone else to come because of the rude treatment from Mr. Appliance. As it turns out, the first issue wasn't actually fixed. The first roller was simply removed, not replaced, so I was charged for somebody to treat me shabbily and take my dryer apart. I will never use this business again! Ever!

Great service. We received same day service on a busted refrigerator. The receptionist was…read moreprofessional and prompt. Definitely recommend

I would not recommend M&M Appliances based on my recent experience…read more We have a high-end GE Monogram built-in refrigerator that stopped working. M&M quoted us approximately $2,500 to replace multiple boards and service the refrigerator. They also told us there would be essentially no warranty on the electronics other than a short company warranty. After getting a second opinion from another appliance repair company, we were told that only one board appeared to need replacement, with an estimated cost of about $847 plus labor, which was far more reasonable. What was especially concerning was that the second technician noted that one of the original boards had apparently been removed from our refrigerator without that being clearly communicated to us beforehand. Based on our experience, the original diagnosis and pricing from M&M seemed excessive and not transparent. I would strongly encourage anyone with a higher-end appliance, especially a built-in refrigerator, to get a second opinion before agreeing to expensive repairs.

We used Alejandro , the simple man to redo our living room a few yrs ago. He did a fantastic job…read more He is very clean and did outstanding work and missed nothing. He rebuilt our bay window because of termite damage. He knocked a wall down and made it one large room , Floor, ceiling, Sheetrock, window sills, lights, he did it all. We also used him to redo and repair all my dad's older closet doors. They are all very old original sliding wood doors and were all off track . He got them all working perfectly. I wish I had better before and after pictures below.

We've hired Alejandro from Simple Man on several occasions, including installing a new disposal and…read morehauling away items from our property. He's quick to respond, courteous, and charges very reasonable prices. Every time, he makes sure the job is done right before he leaves. It's hard to find someone this reliable, and we'll definitely continue to call on him for future projects!

Just had my freezer worked on the tech was nice & knowable he called before he came over to work on…read moremy freezer that the manufacturer put the wrong drain part in I would recommend them if I need repairs again

From the owner: We specialize in high end appliances and we are a manufacture authorized servicer for Subzero,…read moreViking, Whirlpool, Maytag, and most manufacturers. We also offer installation. We work with Reese, Furgisons, Lowe’s, Best buy, and most of the builders in the West Texas areas.

We had an issue with our building chiller system. Not many companies know how to service these old…read moresystems so I was glad to find that WTR does. They were able to diagnose and fix it quickly and I was pleased with the cost.

Super disingenuous overcharge. I had to get a part installed to connect to my dryer. They spent…read morealmost the whole time at Home Depot, upcharged on the part and when they finished the part made it to where the dryer doesn't even fit in the space so now I'm back to square one. They also never disclosed that if a second guy comes to stand around, he's an additional $100 per hour, so the $165 rate is BS.

Terrible service - first of all they only come from Midland to Odessa once every other week (20 min…read moredrive) so now that I have waited my two weeks I called to make sure they were still coming and the receptionist confirmed the appointment and then another office personnel called back 10 minutes later to say the technician was sick and couldn't come. Apparently they have 1 owner, supervisor and technician and they are all the same person. Funny that when I called to confirm the first time and get a more narrow time frame she "didn't know which technician would take the ticket".

If I could give zero stars, I would. Not only do they give you the run around with regards to…read moreordering and getting your part, they are incredibly rude. Mary who works the phone is one of the most discourteous people I have had to deal with. They obviously couldn't care less about their customer's satisfaction. After dealing with them for two weeks I decided to try West Tech Appliances and they are a million times friendlier and easier to work with. DO NOT USE FAMILY MAYTAG!! Go with West Tech Appliances unless you enjoy dealing with rude people.

DO NOT USE THIS COMPANY! Not honest and extremely rude!…read more I have a warranty claim and was sent to Clark's. Was told they would be out on Thursday between 9 and 4 (given no option of the call before arrival). I took off work the entire day with no one showing. Called Clark's and they said they never intended to be here on Thursday and this was a mistake of Kitchenaid. I was rescheduled on Tuesday from 10-2...again, a no show. When I called again, the new lady on the phone said they do not work in Midland on Tuesdays and my appointment was never on their books. Rescheduled for Wednesday between 9 and 4. Was told I would get a call and a text an hour before arrival. By 3:00, I have received neither. The person who answered the phone said the technician had called and texted with no response from me. That is an absolute lie. The lady on the phone was extremely rude and hung up on me in the end. This is no way to treat people. I cannot see how this company stays in business.

Our fridge went out in July 24' and it was under 1 year warranty. We've been without a fridge since…read moreJuly and it's October. Had to call whirlpool to make them speed up their service. Was told whirlpool sent the wrong compressor but magically 20 minutes later they say they found the compressor. Horribly ran business. How this place is still in business is beyond my comprehension. Will be filing a formal complaint with BBB. This place is a JOKE!!

Scammers and liars. They show up once to get the money from the service fee and disappear. All…read morenumbers I call go straight to voicemail. I think they blocked my number.

Jerry , the owner, is not professional or honest. He took my money and ran. He gave me two…read moredifferent diagnostics for my Samsung Refrigerator within 3 days. I paid him $100 literally for 8 minutes. He didn't even do a full observation on my refrigerator. Just stood in my kitchen without even pulling my refrigerator out and observing what is wrong. Refused to give me my money back as well. Also not Samsung Certified so don't waste your time.