Customer service is great here, that staff is friendly. The place is clean and every time I've came here before, they all have been very welcoming. read more

Worst Place I've Ever Been. All The 1 Star Reviews Are Enough To Show That This Place Is Horrible. The Wait Is Always Over A Hour Even If You Have An Appointment. Then You Have To Wait A Second Time In The Back. Most Of The Staff Are Lazy, Rude And Disrespectful. The Dr's Are Always People From Other Places And They Do A Poor Job Of Cleaning. It's Like A Kid Trying To Hurry And Clean Up So They Can Go Play Outside. They Always Have All The Rooms Full Of People And 1 Dr So Best Believe Your Waiting Longer. I Cannot Stress Enough How Bad This Place Is. Ive Finally Switched And Realized How Bad Ive Been Treated. I Suggest You Read All The Reviews Before Stepping 1 Foot In This Place. I Would Leave A 0 Star If I Could. Have A Bless Day. read more

When I called, I specifically asked for pricing information for X-rays related to a chipped tooth. I was told that the X-rays and evaluation were free, so we scheduled an appointment. However, when we checked in, we were informed that we had to pay $160 for the X-rays and evaluation, and that only orthodontic (braces) consultations were free. This felt like false advertising, so we decided to leave. Perhaps this was a marketing strategy to encourage people to book appointments, or the advertising may simply be misleading. Either way, the information we were given over the phone did not match what we were told when we arrived, which was very frustrating. read more

Called to get relief for a toothache and was told that they would be able to help in 4 hours when they had an appt. Spent several hours at the office after which I was told that they would only be doing X-rays and consult. I called for an emergency appt and went home with my original pain and an appointment for 9 days later. I was assured that if I paid upfront I would arrive and slide right in. I have already been in office for 25 minutes! They repeatedly said you'll be done in 45minutes to an hour but that impossible if I am in the lobby for the first hour. What the hell!? I was in so much pain and could not wait endlessly for the doctor to go over my proposed treatment but they kept saying he did. read more

This morning my daughter had a appointment @9 i also had the appointment card to show them when they checked they didn't see it and couldnt see my child i was so furious those Receptionists are lazy rude ,disrespectful im gonna be switching to another dentist cause western dental in madera is a joke they have pulled this on me multiple times with my children.They need to hire new people who wont turn patients away and care for ppl. read more

I came in last Saturday with a chipped crown. The level of treatment and service I received was unmatched and beyond 5/5 stars! Julie brought me back took my x-rays and was very friendly and welcoming. She introduced me to Dr. Lu who would do my dental exam. Dr. Lu was awesome as well he quickly let me know that he would take care of it and in no time I was feeling 100% better and on my way. Thank you so much Julie and Dr. Lu for the excellent service I will definitely be back and refer my friends and family! read more

Was nervous to go to a tent it's for fear that i would be judged by the dentist or someone. But i got the courage to go to a dentist and when they were checking my teeth the dentist was judgmental and made my fear of being judged for my teeth come true. I will not be coming back and do not recommend this place for anyone in my opinion. The place was also crowded and small and dirty with dirt on the floors and in every corner very unprofessional. read more

Great experience, nothing bad to say about the Madera office, everyone was great from the front office to the back. Dentist was awesome very helpful and explained every step of the visit. Everyone was very caring. read more

I made an appointment and arrived a few minutes early. Well, the front register lady cancelled it and told me to come back later. Worse is she had a rude attitude. Awful place, do not waste your time here read more

If I could give zero stars I would. First of all Jenny the lady that works in the front does not know how to do her job yet. She was supposed to submit x-rays for crowns for post op root canals, but she kept submitting the wrong ones. When I asked her about it, she said she submitted it, but it was denied that was a lie. I called Dentical and again the wrong x-rays were submitted. This went on for three months. I then spoke to the office manager who was going to personally take care of it but when I called back to check on the status, she was moved to another office probably because she was trying to get this one to follow proper procedure. There is no procedure that they follow. If your appointment is for an exam and cleaning they will call you to the back and then ask you to come back in two hours after doing no work because they're going to lunch if you decline to come back in two hours, they will reschedule you this happened to me three times. After filing a complaint with corporate, I was dropped as a patient from their office without written notice, which is illegal per dentical. Do not go to Western dental please I recently went to a different dentist, and I almost cried because they treated me like a human being and actually did what they promised they would do western dental, especially the one in Madera treat you like cattle. The ladies in the front do not want to work and everybody there makes excuses for each other. It is the worst customer service experience I have ever seen. The only positive is it makes me want to be a better customer service provider. read more

Worst service ever! Appointment was at 11am, was called back at 12:20pm only to be told I could not be seen until 2pm if I could come back then. Needless to say I canceled my appointment, called my insurance and switch dental office. Would give 0 stars if could. read more

Maria and dr Kaur are extremely nice and professional. Dr kaur explained my dental situation with great expertise

Went to Madera Western Dental for the first time in a long time and had a good experience. Maria G. Was very polite, and friendly, and quick to get things moving once you were in the back room. Dr. Singh was quick and explained the work throughly with what you would need and is honest about what needs to be done. He also attempts to save the tooth rather going straight for the extraction. read more

Dr.Singh and Julie were amazing! they were very professional and helped me with my cavity. They broke down the procedure me and answered any questions I had throughout the procedure which left me feeling reassured and confident. read more

They always take care of me with care and make sure I get the treatment I desire as a patient at Western Dental. Dr. Singh and his assistants Alexis and Julie took care of me very well. I felt at home in the environment I was in during treatment. read more

Update at the bottom. Was told information my usual dentist didn't bother informing me about. But have been waiting over an hour in the dentist chair waiting to be seen after having already had to wait an hour to be seen for my ortho appointment. Had to call work to say I can't make it even though I scheduled the dentist appointment hours before my work. UPDATE: Spent 2 HOURS sitting in the dentist chair watching as people who came in after me were seen BEFORE me. Was told that since my tooth only has sensitivity problems (a baby tooth that never had an adult tooth come under it and is rotted) that he wouldn't do anything about it till it was infected or came out on it's own. Then they were insistent on scheduling me a teeth cleaning and appointment for fillings for the teeth I JUST had fillings done on at my usual dentist (completely different company) because "they were done horribly). They seemed genuinely surprised when I told them not to schedule the appointment and I'll happily stay with my current dentist that doesn't take 2 hours to get to a patient paying for their services. read more

Coming to the Western dental office on Cleveland Ave in Madera Ca was a different experience than other previous dental visits, I have to say the professionalism here is at it's best! There was one lady Named Julie who stands out ! She made my day by being very nice and considerate to my needs and was nice to talk to while I was a lil nervous she made me feel calm and comfortable,I wish everyone was like her ! Also my dentist Dr.kaar & maria G were so awesome I useally don't like coming to the dentist but they were so gentle and caring I had my needs tookin care of and can't wait to come back thank you lady's. #Julie#maria.G.#dr.kaar you guys are the best! read more

My significant other and I were supposed to be seen at 2pm. He wasn't seen or treated until four. There was what I hope to be dentist doing the job of the dental hygienist....I personally was treated by the dental hygienist and he told me he's the only hygienist on duty and at that western dental. I don't understand why you have staff members doing the work of other staff members. It's very unprofessional. On top of the two hour wait, my bf had absolutely none of his fillings done. That was the whole reason we came in and they told us they would do the cleaning first and then proceeding with the fillings...well they did the cleaning and refused to do his MUCH NEEDED fillings because "he had too many other patients". It's ridiculous that you have professionals working on people's body's and can't even keep their word. Also, I will share with you that my significant other was checked in and according to a dental assistant he was "accidentally" checked out. She even used air quotes in real life. That is comical that your front staff does not even know how to correctly place patients in your system. I also question the level of cleanliness that is kept around the office. I have pictures of equipment negligently left on the ground and do they even wipe down the chairs or anything between patients? No, they do not. I was in there for several hours today and saw nothing of the sort. They didn't change the water piece that goes into the patience mouth when they were done using it on my bf and he bled on it because the man who was not the dental hygienist cut him. 0/10 would not recommend. P.S. don't tell me to call you guys or email your care team because I already did and am waiting on a response. read more

I haven't been to the dentist for about 20 years. I came with intent to acquire information, education, assistance, continuous maintenance and upkeep with dental hygiene. I'm a new father and plan to become a good role for my kid as they grow older. I made an appointment for some general cleaning and additional services with my insurance, I also sought out a consultation for braces. Knowing I had a lot of catching up to do with very apparent fillings required, cavities, gum treatment, and general cleaning, I was prepared to welcome all criticisms and expertise on what was observed. After some analyzing, they recommended braces. I primarily and strongly desired to get my teeth cleaned and fillings taken care of. I agreed with the braces idea, however I did not expect the acceleration and pressure of this procedure. "Anticipate 18 months but maybe less!" With no discussion other than that, saying "okay so we doing that today? and I'll get you our promotion today!" I didn't have time to think or contemplate what was to come. With X Rays, inspections with notable mentions of the fillings, cavities, and crowding, the priority to them was the braces and contracts signed. The pressure was more and more evident. I figured with what I truly came there for, maybe after the cleaning and fillings I might be satisfied with just that and revisit the braces possibility. In addition, my fiancée needed my help with our daughter and required me to get home and stay while she goes to work. During the lunch break I called in to reschedule. The person on the phone (I believe Julie or Julia) said "hey we have it arranged for you @2! Remember I got you that promotion and I won't be here tomorrow, you can bring your daughter!" Mind you my daughter is 2 years old. I said I really can't do that, but I will come back. She said "Just bring her, it's fine!" Even my fiancee, which I shoulda've listened to, was very curious why the same day? Why are they pushing so hard? Pressure and pressure was added to the situation that I asked my in-laws to watch her while I appease their schedule. Contracts shows 200$ a month for 30 months! (Not 18). No wires applied, just the brackets. My appointment was at 9AM, and I was there ALL DAY until 4! Not a spec of cleaning, or anything I asked for! Adding to what was already sketchy and fully taking advantage of a incredibly new patient. We had a family pass away Sept 30, and I have to take charge, a utilize our savings for the funeral and take some time off to console my fiancée and mourn. My next appt was today 10/03, less than a week since that appt, I mentioned and emotionally articulated my situation and asked to take off the braces because of my unfortunate circumstances and need to take care of my family. I cannot afford this at the moment. I was hoping they would understand considering brackets were only applied and no wires were implemented. No remorse! No sympathy! Not a "sorry to hear that" or "sorry for your loss" and 4 EMPLOYEES HEARD THIS! and all they could say was "Just letting you know there will be fees! Audits! No refunds! You signed a contract!" No sense of emotion for their patients! Attempting to make me wait 30 days for removal! I figured the more time I gave them, the more they would justify fees and charges! When I called for my first appointment, I was seen less than a week and braces applied the same day! However making me wait 30 days to remove ineffective braces!? Repetitiously mentioning money I was going to pay for, after what was only supposed to be for cleaning and just being inconsiderate to a patient that has NOT BEEN TO A DENTIST FOR TWENTY YEARS!! This is NOT ok! I wish i read the reviews prior to this as I am seeing a pattern of bad behavior! They clearly just want money and have no respect for their patients. I am incredibly traumatized and visually bothered with hands shaking to their lack of empathy! Something needs to be done, I'm not letting this go! read more

I wish there is 0 star and i would really rate it as zero! I got an appointment over the phone on January 6 2022, then when we got here the receptionist said its for kids only no adult for this day so my daughter got the chance to do her cleaning since her appt time is 2:30pm and mine is 3pm. So once my daughter is done, what they did is they do xray for my teeth then schedule me on January 15. Which is today at 12noon. So when i arrive to the clinic the receptionist told me that its their lunch time. So i need to wait and be back at 12:30 so i said ok then i ask her, how come u guys gave a time schedule yet ita not available? How u missed it? I mean how come they dont know their schedule and giving someone the time yet its not available! So i was so disappointed and remain calm . I guess i dont have a choice so i wait. Then at 12:30 i check in again the receptionist only ask my date of birth and id and let me sit and wait till they call me, so i assume all is ok and 3 people already there. So i wait till they call my name at around 1:40pm so im kind of pissed off already since i been waiting for so long and the 2 person who came after me been called already and its make me more pissed off because they wasted my time already! So its my turn! Then waiting again inside maybe around 3-5mins then the Dr. came. After he check m teeth he do some recommendation and the assistant talk to me and explain what is needed. So she said i need a deep cleaning and 2 filling and 2 implant. And i wash shock since the implant doesnt recommend by my previous dentist in bay area. So i ask her for now lets do the cleaning and filling. So i ask how much! And i was shock! when she told me for that i need to pay $1000+ and was like what? So i ask her again why it cost that much? She said ohhh because u need to purchase the gum kit treatment recommended by the dentist that is cost $900 and i was like what??? Im not gonna avail that for now i said so how much if only deepcling only! So she answered me back again that if deep cleaning only i have to pay $680 if it is with filling its $780 and now i was like I have insurance right? why would i pay that much? So she explain that they don't contact my insurance so i need to pay that! And i replied! How come u guys dont contact it? I was here january 6 and u have all the time to verify it then u give me that answer and waited about 2hrs here for nothing? She just said they contact it on monday and they will reschedule me! I just cant believed how they handle their customer! Really terrible and poor service! I never experienced it before only to this place! Never again! I can tell how frustrated the other customer in their waiting like i do! Why would u give the time schedule and yet let you wait for couple hours or more? I what is the purpose of appointment schedule if they dont follow it? I just dont get it! Poor service! I really don't recomended this plqce. Also the receptionist is kind of rude ! read more

Mariana the receptionist was super helpful and nice she helped me fill out paperwork and was super friendly she is also bilingual for those of you who speak spanish ! will definitely go back !! read more

Worst dental place I have ever been to, not only does the staff not explain what they are doing or give accurate information after procedures, but have a rude attitude most of the time. Beware because I would hate for others to deal with this read more

The worst business I have ever done they made my life so difficult but sure took my payment

I love this Western Dental office! Been coming here for 10 years, I had a wonderful experience with my braces. The service is great, the people are so kind, although sometime the wait time can be long, to me it's word it. Overall a great environment, I feel very welcomed. Had an amazing 6 month checkup today! Thankyou Dr.Carter! read more

Western Dental & Orthodontics - Orthodontists Near Me - Madera, California

I had an amazing experience with one of the dental assistants, her name was Julie Williams and she made me feel so comfortable, I told her how I hadn't been seen in 2 weeks because my schedule was getting rescheduled every time. And she did her best to get me seen and get my X-rays done that same day. She is so good at her job and she is the reason why I will continue to come to western dental on gateway in Madera. read more

I am very happy about the work I received today with Dr. Shawn and Maria. I felt absolutely nothing during my treatment and they made me feel very comfortable. I will definitely be getting my work done here from on out. read more

People complain too much on reviews. I had a good experience with the staff and doctors. The dentist was caring about my concerns and frequently asked if what he was doing was causing pain. Thankfully there was minimal pain and the procedure was completed carefully and effectively. read more

Bad customer services. They discriminate against disabled people.. my father went there, took 4 hours not was done.. 4 hours just tug o let me know they could do the work there.. nobody wanted helped him.. that made feel sad.. never ever felt so discriminated in my life.... read more

This place is awful. Where should I start? The wait took hours. Then I was seated and seen by a very rude doctor. I had a cavity and she filled it. And that's where it all started. The filling fell out a couple of months later. At first, they told me there was nothing they could do. Then I got a phone call back and was told to come in. I went in and the dentist replaced the filling. A couple of months passed, and I had moved, and I went in for my annual check up. My new dentist came back and told me I had a cavity underneath the filling that Western Dental had replaced. The cavity had progressed and has turned into me having to spend $1000 dollars on a root canal. People, stay away from this place. Their prices are alluring but you get what you pay for. I now have to pay over $1000 dollars for surgery because of the laziness and uncaring dentist. This place doesnt give a crap about your well being. PLEASE STAY AWAY. read more

Selena was very helpful, professional, and made us feel very comfortable.. Two thumbs up. read more

I've seen many doctors here for years they're great a dentist here her name is Julie she's always been very professional helpful and nice to me. This has been my dentist office for years I highly recommend it! read more

Horrible worst dental Place EVER went here people were SO rude and stuck up! Took forever to take my ex rays after they did my check up I WAITED FOREVER for someone to come back with my payment options well almost an hour of sitting by myself they never came in so I got up to just leave and a dental assistant was like o did u need help? I was like yeah NO ONE ever came back to discuss my payment plans and she was like oh and walked away and then some lady came in and discussed told her I'd think about it payed my 100 and never went back I'd give this place no stars but yelp makes me do at least 1 read more

What a total rip! Watch out don't go !! They trick u everyplace in there Billing. They told me bill was $200.00. I paid in full or so I thought....have me a packet they charge me over 1200.I went for braces and they told me my fillings were bad. It had only been 3 years. Just a way of getting more money. Floride was 45.00 more, said it was part of what I needed. The list goes in. I put my trust in evil ripoffs. I just wanted braces! Total cost I figure would be well over $8,000.! I give no stars and feel so depressed today. I have been taken advantage of! No matter what they tell you, they are so dishonest. read more

Avoid this place at all costs. My fiance had the worst experience here & will never go back to a dentist ever again he says. They pulled all 4 of his wisdom teeth with out any anesthesia at all, and they claimed, "they never put anyone to sleep, or give gas", WHICH IS A LIE! And we were paying cash for the procedure, they could have at least given him the option. They had all 4 teeth pulled out in 20 mins, one cracked & the dentist bragged while working on my fiance how... "he could bang out 10-12 of these extractions in 1 day easily"... yea with the method your using I could see that, (just bring 'em in & rip 'em out) If you even consider taking your children there they will be traumatized, my fiance is and he's 29 years old. read more

My aunt went here to get her wisdom teeth removed and the dr. hit a nerve. She said she was numb from the right side of her face for about a year. She would constantly bight herself on accident because she couldn't feel anything on that side. read more

The service looked professional. But they told me i needed 18 filling and 3 root canals. My insurance didnt cover it and i had no money to pay. They offered a payment plan that i still couldnt afford 780$+. They also saw my daughter that day and since she had denti-cal they gave her 7 crowns. I was surprised. I brush her teeth myself at night and my wife brushes her teeth in the morning. 7 months down the line i go to a different dentist that was closer. This new dentist proceeds to show my x rays. "You are fine not a single cavity, you just have tartar buildup forming around your bottom crowding teeth". I asked him about the many cavities western dental said i had but i never got treated. He told me my teeth are perfect except the tartar. So he scheduled a cleaning for me which is covered by my insurance. I will never go back to western dental ever again! Always get a second opinion. My new dentist also told me 7 crowns for teeth that look like they are going to fall out soon for a 6 year old its beyond excessive. He admitted that crowns were done really good but was not needed. They swindle you at western dental madera! read more

When I first came to Western Dental I waited an hour to be seen. I figured it was because they seemed very busy, so I brushed it off. My next two appointments I was still waiting at least an hour to be seen. But on one appointment I waited an hour and was told I would have to wait ANOTHER hour to be seen. Julie saw that I wasn't happy with this idea and asked me if I would want to come in the next day and made sure to get me an appointment so I would be one of the first patients to be seen. Julie is always so helpful and kind and is the reason I'm giving 5 stars. read more

My husband needed to see some one about an extraction. We called western dental "cheap low cost" and the first call, the call center person was so rude. We asked for an estimate as we don't have dental insurance, she said that it would cost up to $750 but we could apply for their credit plan. I looked at the interest rates 14.5% or there about. I said no thanks and hung up. After an exhaustive search for another dentist, I went back to western dental as I had spotted on their website free exam and xray offer. I called them back and this time I got a really nice operator. I asked him for a quote, he came back and said, including the free xray and exam, the price would be around $500. I think low cost and cheap is false advertising and all they want is to capitalize on other people's pain. read more

only western dental I will go too. dr. Marquez does an amazing job. really careful as well. the dental assistants that helped me out were Ralph & Josie. they were so good to me. everyone there is so welcoming. great dentist. read more

I've been coming here for the past 3 months now and all of the workers treat me well, Front desk has great costumer service and so are all the dental assistants! The dental assistant Juli is a great assistant she's very helpful and respectful, very nice Every time I visit here they treat me well and I want to give a special thanks to dr. Choi for helping me out a lot! read more