[[HIGHLIGHT]]I had my first visit today and things went much better than I expected.[[ENDHIGHLIGHT]] I had a fairly short wait, the staff was kind friendly and professional. I had initial X-rays and an initial doctor visit to plan treatment. Dr Ahmad was great and sensitive to my concerns. At this point I have a deep cleaning planned and a crown. [[HIGHLIGHT]]So I'm very happy with Western Dental at this point.[[ENDHIGHLIGHT]] read more

They need to close the business.... [[HIGHLIGHT]]Front desk staff are very rude and unprofessional.[[ENDHIGHLIGHT]] I never have seen a dr come to see his patients start brushing his Owen teeth while talking and giving care... [[HIGHLIGHT]]when you call to speak to the manager they don't forward the call.[[ENDHIGHLIGHT]] I have called few times asking for " Brandon or Michael " nothing. BTW I do have his picture while he is brushing his teeth. read more

Western Dental & Orthodontics - General Dentistry Near Me - Turlock, California

I never seen a dr to brush his teeth while the patient is laying to work on his teeth. [[HIGHLIGHT]]Front desk are extremely rude and disrespectful.[[ENDHIGHLIGHT]] They should close this office. I do have a picture to show he is brushing his teeth. Turlock office, [[HIGHLIGHT]]i even try talking to Brandon or Michael, they did not want to connect me[[ENDHIGHLIGHT]]. read more

You would think that after all the negative reviews it would be better NOPE I haven't came here in a decade and it's still the same practice SLOW SLOW might as well have sloths working so people wouldn't complain so You would think that after all the negative reviews it would be better NOPE I haven't came here in a decade and it's still the same practice SLOW SLOW might as well have sloths working so people wouldn't complain so read more

Western Dental & Orthodontics - The death of peace of mind - General Dentistry Near Me - Turlock, California

I recently moved to the area and made an appointment here. [[HIGHLIGHT]]The day of my appointment (3 hours before) they called cancelling because it was "too close to their lunch time".[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called back trying to get an appointment and now they won't see me for over two weeks.[[ENDHIGHLIGHT]] YOU CANCELLED NOT ME so why do I get shafted? [[HIGHLIGHT]]The receptionist was very rude and after said just go somewhere else then.[[ENDHIGHLIGHT]] If I could give 0 starts I would. read more

Doctor refused to do the procedure on my tooth. Did not have anything done that day, yet now I am getting calls that I owe $532.00. When I called te Turlock office, she said she would "look into it", and she hung up on me because I said I didn't want to hear any more about this. I now need a new dentist, I will NEVER go there again. read more

Honestly, I can't say enough good things about this place. [[HIGHLIGHT]]Michelle, the manager, is awesome and you can tell she really cares about her patients[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]Her whole staff is just as great -- super friendly, helpful, and on top of everything.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Everyone made me feel welcome and taken care of the whole time.[[ENDHIGHLIGHT]] read more

I came in to get a consultation for braces for my daughter. [[HIGHLIGHT]]From beginning to the end the customer service we received from everyone in the office was amazing.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Big thank you to Michelle for explaining every part of the process, from filling out the paper work, and letting me know all of my options as far as our care goes as well is how much everything was going to cost me.[[ENDHIGHLIGHT]] We ended up receiving all the care we needed and were able to my daughters treatment started immediately! Thank you all for taking care of us! read more

dont waist your time on this office [[HIGHLIGHT]]you spend 3 hrs waiting your attendant..[[ENDHIGHLIGHT]] bad service..waist time..thos works for the insurance. no for costumers read more

My son's appointment was scheduled for 1030am. We waited in the waiting room for 70 minutes. I observed several customers walk in after my son and I, who were called into the the treatment room before my son. Appointment times do not seem to mean a lot to the Turlock branch. Once in the dental chair, we waited another hour before someone started treatment. The head Dentist came over to speak to us about my son's reasons for visiting. I was extremely annoyed he spoke with an outdoor voice. He could be heard from one end to the other end of the treatment room. I do not believe it is necessary to share my son's treatment with clients in the area. Other than being overly loud he was talking down to me in a condescending manner. The Dr. certainly had the capability to speaking at a lower level if he chose. I observed him speaking with a co-worker about 8 foot away at a normal level that could not be overheard. Once treatment was started it only took 25 minutes yet, we were in the office for 2 hours and 35 minutes. I highly recommend to not use this particular business for dental services. Final thought, leaving 1 star is 1 too many. If the program would have given me the opportunity not to leave a star, I would have taken advantage of the option. read more

[[HIGHLIGHT]]Horrible place. They will get you in same day to get you to sign a contract after that it's horrible.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]You can't get an appointment when you do they are running extremely behind.[[ENDHIGHLIGHT]] My son and daughter had braces here brackets would brake same day my daughter has had the wire pop out and cut into her cheeks. [[HIGHLIGHT]]I called and they said they don't have emergency appointments I have to drive to LODI![[ENDHIGHLIGHT]] I was so frustrated with their service I had them take my daughter's braces off and took her elsewhere.6 months after having them removed I just received a bill stating I owe them $200 for taking her braces off early. So they had to do less work but I'm charged more. I would not recommend this place to anyone even if it were free! read more

Went in as a new patient got some x rays they said they would have to send my insurance the list of work I need to start working on my smile, a month later I call my insurance because nothing was happening! I had to go into the office because my phone call kept getting hung up on.. Turns out western dental even sent my insurance anything!!!! I called right away and switched to a new office. Don't waste your time dealing with these people who don't want to work /do their job. Find a better office thank me later!! read more

Waiting over an hour and fifteen minutes. They told me I was next 5 patients ago. I'm in a lot of pain and it seems like some kind of game the girls up front are playing. If so hopefully they will get the same treatment somewhere. The dentists and medical staff are great but unfortunately it is always something when it comes to the front desk service. read more

This place in not recommended assistants are very rude every time I call them I cannot understand what they say they speak so fast .They miss addresses and forget about talking the payment monthly I have been here since 2021 for braces for my 2 kids always I have problems with the front ladies. this place is not recommended! read more

Had an appointment only to be told once I arrived it was canceled. No calls nothing. Long wait time in Dirty waiting room. Waited forever in the back. Dentist wasn't thorough. Didn't offer suggestions partially because she thought I had MediCal. Was forgotten about in the chair. Ladies at the front gave me wrong estimate. No follow-up. No nothing. Totally unprofessional. Only go here for basic things not serious dental issues. Unbelievable & extremely disappointing. read more

I get it, NO ONE comes here because they WANT TO. You come here because it's cheap if not free (and trust me the staff totally know it.) There are SEVERAL other BETTER dentists in Turlock that would treat their patients Humanely - but they ain't cheap like this office Had a 3:00 appointment today and they didn't call me into the room until almost 3:40, (like MY TIME isn't important or anything?) Did x rays for 11 mins and was told that a doctor would be with me in a few minutes. DIDNT SEE A DOCTOR UNTIL 4:25 ... (when my appointment was at 3!) The doctor THEN STARTED the exam. Bottom line- this office knows that they can treat people like crap because it's free / cheap to be seen there and broke people in pain have no where else to go. If you have the ability to go ANYWHERE ELSE - do that! (No photos of anything on premise are allowed so.... no pictures ) read more

Nothing positive to say about this place. If you book an appointment they will not take you in 30 min after your appointment they make you wait in your car for over an hour. I waited 1hr 25min to be exact. Once you are inside they are rude and you can hear the staff talking away and nothing regarding work. I can say they assume since one goes to this dentist establishment you must be low class or low income. And for many that is not the case. Some staff even seem to be racist against the patients. Oh and let's not forget the manager she's so rude and does not care about the patients! If you don't have a bad tooth ache please go somewhere else. Don't waste your time coming here. WORST DENTIST!!!!!!!! Zero stars read more

This fucking business is a fucking joke. I've been reschedule 5 times wasted my gas and time and left work early. To just be told they scheduled your appointment wrong or sorry doctor isn't available. Western dental is a fucking scam. Never coming back or referring anyone. read more

Horrible service very rude and left me half way with my braces treatment [[HIGHLIGHT]]won't recommend with anyone. They need to improve their people skills![[ENDHIGHLIGHT]] read more

This review is negative one because there is absolutely nothing positive to say about Western Dental & Orthodontics. They don't even verify your eligibility for treatment before your first appointment. My husband, daughter and I had back to back appointments starting at 9:30 am. We have been told to leave the office and wait in the parking lot. It is 11 am and they still haven't verified our eligibility. Upon entering the office you are grumpily greeted by a receptionist who acts as though your very existence is an abomination to mankind as a whole. I am assuming that she feels that if you have to receive or I should say attempt to receive dental care from such a shoddy establishment you must be at the absolute bottom of society. No one, no matter how down on your luck you may be, deserves this kind of treatment. My husband has recently retired from an over 30 year career as an account executive and I spent many years as a school teacher. To be treated this way is quite is quite a shock. We recently moved from the Bay Area to the Central Valley when my husband had to retire due to COVID. Here we were able to lose the mortgage and property tax making his retirement possible. I must say the only thing we miss is our dentist. We had been patients of his for over 25 years. We definitely will not be patients of Western Dental & Orthodontics for anything even remotely close to that! I should have read the reviews first. My oldest daughter didn't go, but had to pick up her sister who was in tears. They wouldn't let her be seen and they wouldn't even let her wait in the waiting room for her parents. They said that she should wait in the car. I said that it is too hot for her to wait in the car. One of them said with the air conditioning on. Duh! I said that my husband has the keys. They demanded that she wait for us in the parking lot with 100 degree heat. They told me if I don't like it I should go somewhere else. I made the mistake of telling them that I can't. One of them said that she thought so. I told my youngest daughter to call her sister as they were taking me in. After I was gone, she said that she just wanted to call for her sister to pick her up. They demanded that she leave immediately because she is not a patient. The receptionist told her that they can only have 10 people in the waiting room. When my youngest daughter pointed out to her that there were only 3 people in the waiting room, the receptionist demanded that she leave anyway. My youngest daughter was forced to call her sister and wait in the parking lot in 100 degree heat. By the time, my oldest daughter was able to leave her job interview and pick her sister up, she was in tears. I should have never gone in and left my daughter to deal with the office staff alone. When I got home at about 2:30 pm (We are only about 5 minutes away from Western Dental), I told my youngest daughter that she dodged a bullet. I have never had such a painful dental cleaning. They also told me that I need $3800 of dental work and that my husband said to do it. I knew that was a lie, my husband never tells me what to do. I asked to speak to my husband and they said that I couldn't. I called my niece who just happens to be a dental assistant and the office manager of my former dentist. She told me that there is no way that is correct because I have always taken excellent care of my teeth. She told me to have them email me a copy of my X-rays. They would only give me a photocopy. My former dentist has volunteered to take a look at the X-rays, but I doubt that he will be able to make out much. Either way I am not going to go there ever again. They made appointments for me to have this work done without my consent and gave the appointment cards to my husband under the assumption that I was fine with it. All of those appointments will be canceled. I am not letting them steamroll me into getting unnecessary dental work. They charged $780 for my X-rays, exam, and cleaning. They charged my husband the same. Unfortunately, he is going to have to go back because he has a sore tooth and under our insurance we can't go anywhere else. I am going to wait until we can change insurance because I will never set foot there again! read more

Western Dental & Orthodontics - General Dentistry Near Me - Turlock, California

Avoid Western Dental unless it's an urgent situation; even then, consider alternatives. They require appointments for minor tasks, like X-rays, followed by additional appointments for interpretation. Even requesting a basic teeth cleaning requires a separate appointment. read more

[[HIGHLIGHT]]they had people locked outside, everyone inside could clearly see us standing outside.[[ENDHIGHLIGHT]] the dentist assistant we're very young lazy and unprofessional. [[HIGHLIGHT]]Had alot of attitude to.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]if ur looking to make a appointment don't bother they reschedule it each time so you'll never get a appointment[[ENDHIGHLIGHT]] read more

To start off, I work in health care so I understand how stressful this job can be. I waited an hour even though I was asked to come in earlier. I arrived 20 minutes before my asked time. [[HIGHLIGHT]]Armando the front receptionist was very sweet and patient[[ENDHIGHLIGHT]] [[HIGHLIGHT]]However the rude *** receptionist Samantha needs an attitude check. She has no respect or patience and would not let Armando speak at all.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]There's no reason that she needed to keep interrupting Armando when she herself was already with a patient.[[ENDHIGHLIGHT]] To finish it off , I understand you're stressed but theres no reason to immediately respond with attitude. at the end of the day all medical/dental offices are always overbooked and I have no problem waiting but when you have a front desk reception like Samantha , it makes it really hard to be patient and understanding. She should be fired or written up To top it off, Samantha violated HIPPA by discussing other patients PHI in front of everyone Save yourself the trouble and find a different dentist read more

They will get you in same ay if your a new client but once you sign that contract good luck getting an appointment. Everytime my kids go braces break and they have no emergency appointments they don't care if their cheeks are being sliced. They refuse to give a corporate number no one Helps. I wouldn't go here for free. They are never ever one time because they all walk around in circles and don't shut up and work. read more

Terrible customer service and terrible service. My daughter has her brackets loosen up 10 minutes after the service she received both times. Every time we go in for an appointment, we have to wait over two hours to be seen. These people are so money hungry and they book WELL OVER capacity. Really bad service! Save your money and go else where. read more

I had a appointment today at 2pm. I arrived 15min early to find out that my appointment has been canceled and I wasn't notified. I also was told that the office didn't receive the fax that they confirmed, they had received. I lost wages due to this unprofessionalism that this establishment has done. NEVER AGAIN !!!!!!!!!!! read more

Very pleased the service Dr Gupta has provided ,I love my smile now the denture's came out the right color and the fit is amazing thku Dr Gupta read more

I missed my app due to work changing. if I miss work I get less work or lose my job. I called in yesterday to reschedule and the lady put me on hold. that's ok. then she had an attitude saying I missed my app so the system is scheduling me for a later date. I waiting 20 min for a bad attitude. so I said should I go somewhere else? didn't mean anything by it. It was a real question. she got mad and gave me a worse attitude saying I can schedule your app or not it's your choice ok so what are you going to do. Both sides of my teeth are broken and hurt. I call the dentist because I'm in pain and it's hard dealing with a person who hates their life. This place is always ghetto when I show up or try to call. I get calls with partial messages. They're always messing up peoples teeth. Half of my sisters tooth is gone replaced with filling the wrong way. If you don't like a bunch of people calling you in pain or rescheduling quit your job or meet the standards you're asking for. read more

Negative stars. Horrible horrible facility surprised it hasn't been shut down yet. ASK FOR A DETAILED RECEIPT because they always over charge and add things that aren't done. Last week the couldn't see my dad after waiting 2 hours because the X-ray machine was broken. Fast forward to today he has an appointment and now we're over an hour and a half waiting because they were behind on appointments. This place is a joke read more

Western Dental is the most inefficient group of people ever. Three times they made appointments with me and then I arrived at the correct time and for some reason they couldn't honor our appointment. Today it was because their X-ray machine was broken. They made me wait in the lobby with seven other people for 45 minutes before they told me that they couldn't see me! My car is in the shop so I had to rent an Uber, so I paid out twenty bucks to make our appointment for nothing. Avoid Western Dental if you can! read more

Had a root canal where the dentist left for 15 minutes in between and it took him 3 hours.They never called to tell me that my crown was approved My tooth was cracked so could not put crown on.Both my daughters were told they had cavities . I took for a second opinion and they didn't have cavities. read more

I had a great experience with a new dentist just a great new feeling the way he treated me and he was very kind and also made conversation it's not the same like it used to be it used to be really bad but my experience this time was great read more

Please do not go there!!! I took my mother there because she does not have dental insurance. What a mess they made! They pulled her two front teeth and made her a partial and it's a mess. I took her back for adjustments and it just got worse! I finally took her to a regular dentist office and they suggested I file a formal complaint and get a lawyer! I think Western Dental take advantage of low income families. So sad... read more

Waiting time easily over 2 hrs in lobby. If the orthodontist is not happy with you, the doctor will make you wait longer in their dental chair. They broke tooth while removing bracket and then they tried not to take responsibility. Had to file a grievance. All around terrible service. If you have pay somewhere else more for the same treatment as here pay more it will be worth it. Try to work out a payment plan with another office if you have to. How they manage to get 2 star average is beyond me. Zero stars if I could. Avoid avoid avoid. read more

The most horrific customer service ever also they make you wait over 3 hours just to change your bands don't get me started with even getting through with them for an appointment they have you on hold so long they hang up on you. The doctors are rude and don't care I don't understand how they are still open with so many complaints . Do not come here or any western dental read more

[[HIGHLIGHT]]Office experience is horrible they over book appointments.[[ENDHIGHLIGHT]] My father had a partial bridge done and didn't fit. The dentist tried to fix it several times. We had to keep going to the office to size it. The bridge did not sit properly and it kept falling out, the dentist said that was fine, just because my parents don't speak very well English doesn't mean there stupid. I told the dentist to return the partial bridge he stated he would refund us. 4 years latter still waiting on refund. Also they charged my mom for a cleaning which she never had. Don't every go the Western Dental they assist people by stealing from them. They think because you English isn't great they can pull a fast one. This is discrimination. There quality care sucks kept my mom in the chair for an hour while the dentist was outside. I watched him outside wondering why my mom was still in the room i walked up to him and he stated your mom was done 30min ago. i walked into the lobby and they forgot to let my mom know she could leave. They are the worst Dentist, please don't every put your kids, parents, siblings and yourself through this. they are horrible. they should be shut down. I would never recommend Western Dental to anyone ever. read more

Extremely messy and trashy. The wait time is over one hour on every visit. At least 3 months wait time to get to a doctor for a simple filling. read more

Wasted an hour getting to the office only to find out their office is not open on Saturdays, even though they state they are open from 8am-4:30pm on Saturdays. They also changed my appointment without letting me know so they wasted my time. They need to update their business hours and give a heads up on appointment changes :/ Last time I was there, the person taking X-rays were inconsiderate and rude due to gag reflex and was almost turned away from treatment! I would never go there again if I was able to read more

Worst costumer service! The staff here are extremely rude. I don't recommend this establishment.

Got to my appointment 10 minutes early. Waited 50 minutes to be called back, seen several people who arrived after me be called back before me. Had to wait in line again (losing my seat) to ask how much lo ger i was told i was next but would still be another 15 minutes. Finally called back but no appologies for the wait from anyone. Sat in a chair and was told he would be right back, i didnt see a single person for 20 minutes. 1 person came in dropped stuff off then immediately left without a word. The hygenist came in after another 20 minutes and finally spoke. At this point i was so angry with the disrespect for my time that i had to speak up. I told her she was the 1st person to speak to me in 40 minutes and she apologized, i also told her she qas the 1st to apologized and thanked her for that. She was very nice and was the only reason they got the 2nd star. Id like to think it was a fluke, but they made me wait pretty long for my last appointment too. well see if this is a normal thing for them when i go back for my next appointment. read more