It's run by the San Diego Sheriff's Dept which seems to be perpetually understaffed…read more I received an unwelcome/threatening phone call from an inmate here and when I called to learn how I could get a copy of the recorded call, the staff said they'd call me back and never responded after making several follow up calls. The website is also a bit confusing- old phone numbers and a bit clunky to use. I think that good use of technology could easily solve many of their issues.

Having a loved one incarcerated is already an emotionally difficult experience, and the customer…read moreservice at the George Bailey facility has unfortunately added additional stress during my attempts to schedule visits. Over the past several months, I have repeatedly encountered issues with two receptionists, Rachel and Stephanie, when calling to book visits. On multiple occasions, I was told that visits must be scheduled online, and at one point I was even refused phone assistance entirely -- despite the automated phone system clearly offering an option to schedule visits by phone. One visit was also booked under the wrong inmate, which caused confusion and resulted in me being told I could not attend due to a lockdown. Thankfully, another staff member took the time to look into the situation, discovered the mistake, and corrected it. According to the system records, the incorrect booking had been made by Rachel. When I arrived at the facility afterward, I shared my concerns with the manager. He confirmed that phone scheduling is allowed and assured me he would address the issue with staff. During this conversation, a staff member inside the office -- who I believe was either Rachel or Stephanie, though they do not wear name tags -- watched and glared at me throughout the interaction, which felt unprofessional and unnecessary. Unfortunately, this behavior has continued. On a later visit, the same staff member stared at me again as I checked in with another employee. As I walked away to sit down, she stood up and asked loudly, "Can I help you with something?" even though I had already completed check-in. I responded politely, but the repeated hostility has made an already difficult situation far more stressful than it needs to be. I am certain I am not the only person who has experienced this. Families who are already going through a challenging time deserve to be treated with professionalism, respect, and basic courtesy. I hope the facility will take steps to ensure more compassionate and consistent customer service moving forward.

Find this for me kindly. The next time I visit you before you commit talk with Officers Norman and…read moreOfficer Sanvitores Santee sheriff's. They will attest to my motives, I pray the old way correctly. Are you sure it is wise to arrest me? Only if you feel. Take care, they protect, i fear only 1, and guess who my commander is today? Amen stay strong stay safe stay well everyone. If you didn't like the review, I s u guest you find it call it and passit we here it belongs!!!

Coming here to drop off something a loved one needs , like glasses etc , is a awful experience …read more The people running the booths here are absolutely horrible human beings . They have the worst social skills I've ever encountered. This place is an absolute hell hole. The workers here should be ashamed of themselves. My advice to them is google empathy and respect, because clearly they have no clue what they are.

They wanted this taken down. My review and names in review are of the staff involved. I removed my…read morebrother's name to abide by guidelines seeing that's how it was removed. The prison he is in now I have phone recordings. You took his tablet so he couldn't tell me he was in danger.

My son's father was transferred there then to CIM, and back to RDF haven't heard anything from him…read moresince before Thanksgiving, nobody answer the phone for a wellness check or anything

Horrible place. I know people who've been detained here, and I've been there myself for work. The…read morefor-profit prison company Core Civic that runs it is completely disorganized and unprofessional. It seems that they don't even know their own policies, and when they answer the phone, they don't have answers to your questions. If you want to find something out, call the Immigration Court or ICE directly (they are also there).

I was an inmate at Las colinas for a few months here and there before I had to do about a year in…read more2021 and everytime my experience here has been nothing but enlightening. But this last time, i can honestly say that during my time I found myself through the help of all the deputies, my culinary teacher and my counselors. There was so much to learn and I was able to take full advantage of the programs in here as well as all the support. The deputies at Las colinas will forever hols a place in my heart as people who helped me grow and mature into the young women that I am today. I am almost two years clean, fully involved in my recovery and because I has an amazing culinary teacher I was able to get a job in the kitchen at chik fil a and I'm now training to be a shift lead! I learned so much and would not give up my experience for anything because it has helped me become a better member of my community, a better employee, a better friend and a better mother to my daughter. I want to thank all the staff at Las colinas for all the work you do and just know you are thought of almost daily. Thank you. -Coty Sparks​

Waiting to get booked takes hours. Officers have to wait for hours which means they are not helping…read morepeople. Deputies are watching movies and talking instead of scanning people. Very poor ran facility just to get in. Been in waiting room for 2.5 hours. Would not recommend.

helpful, professional, compliant, good attitude, proceeds fairly, never had issue with them. happy…read morewith their service and work. please read my recent review of another police department that severely injured me. San Diego is great, in the desert the police need retraining and better yet need to be let go of their position in authority. maybe San Diego can help riverside? they are not doing so well. the difference between these two departments is night and day. 40 years no issues in San Diego 5 years issues in riverside county with loud noise, all night long, blocked driveways, police unhelpful, police lie and injure. how can it be one hour apart and two police stations so different? anyways thank you for your service my family appreciates your professionalism and always to be fair. thank you.

On Sunday, on August 9, 2026. There is this woman tenant…read morethat is a senior citizen she has accused another elderly woman who lives here of stealing her Roku Remote Control Device. On Sunday, August 9, 2026 around 7 PM, this senior woman walked over to the bedroom door and opened up the door on this other elderly woman's door without getting her permission. Then S. was searching on M's bed to see if she could find this Roku Remote Control Device in M's bedroom. Then I saw M. go into her own room and I heard M. say to S. to get out of her bedroom and she told S. to stop looking for her Roku Remote Control Device in M's Room. Then I heard S. took M's purse then she hit M. on the head very hard . Then S. took her right hand and punched M. In the face. I was in my room when this incident occurred. I left my room to walk out to the family room to watch television . I saw S. Walk out of M'. Room and then S. walked towards her room went inside, then she locked her bedroom door and she stayed inside her room. I saw M. walk out of her bedroom and she was Crying a lot . M. said that S. Punched her in the face with her fist then she took her purse and swung her purse at her head 4 times then S. Hit her 4 times on the top of her head. I wasn't able to witness this incident because I happened to be inside my own bedroom at that time at 7 PM. Since M. was physically assaulted twice by S. I called the 911 Emergency Services Dispatcher phone number. The phone rang twice and this woman dispatcher said 911 What's Your Emergency? I told this 911 Emergency Services Dispatcher woman, to send out the Ambulance and to also dispatch me the San Diego Police Officers plus this PERT Team. The word PERT means Psychiatric Emergency Response Team. One person this older Blonde Haired Woman wearing a light blue tee shirt came over to my house with one police officer with dark brown hair that has a mustache. These 2 people are on this PERT team for Mentally Unstable people . I also asked the 911 Operator to dispatch out an Falk Ambulance at the same time to check on this elderly woman named M. to have these paramedics examine M. Because she was punched in the face by this woman tenant who is a resident here. This is the (Second Time) that older woman S. has punched this Senior Citizen woman and she also hit M. really hard on the top of her head 4 times. My job as the House Manager was to manage things like this going on in this house, When these 2 Paramedics arrived at my home within 15 minutes , I saw the Ambulance Truck parked halfway down the hill. Also the San Diego Police Officers arrived on scene. I saw there was 3 Police SUV Cars parked towards the Falk Ambulance. Then there was a hard knock on the front door. I said yes? This senior SD Cop who was in charge said that I called them to talk with S. who has physically assaulted M. At our house . So Me and M. was told he these 2 SD Cops to wait outside in front of our house to talk to them. M. was crying a lot and explaining to these 2 paramedics that S. Punched her in the face and then took M. Purse and swung it at her then hit her head 4 times with her purse on the top of her head. This younger woman paramedic was talking gently to the woman M. who has been assaulted twice by this same woman last year. This woman is still living in our house even though the owner Juanita has tried several times ti give this S an Eviction notice. It's horrible for me to see such Violent Act in a place where I call my home. Anyway, I stayed outside the house for several hours talking to these 2 Mexican Police Officers in trying to resolve this situation. One of these San Diego Cops said he will call the owner of our home to ask her to file a Emergency Temporary Restraining Order and drive over to the SD Courthouse and then the owner Juanita will have to wait several hours later to ask the judge to approve this Temporary Emergency Restraining Order. Then Juanita, Michelle and I will be assigned a court hearing on September 4, 2026 at 9 AM. My review on these 2 Mexican San Diego Police Officers is a 5 stars - Excellent Review. My lower Rating is on this PERT TEAM for this older woman Employee and her partner who is a San Diego Police Officer. A couple of times, I walked inside the house to listen to the conversations between Sharon who's the Suspect and Linda who works with the Mentally Unstable People. Linda had a very rude and unprofessional attitude towards me and Michelle who was the victim. Linda didn't even say one word to Michelle in asking if she was alright when she was being beaten up by Sharon. Linda also is terrible at her job in trying to fix this issue with Sharon's violent behavior towards Michelle who was accused of stealing Michelle's Remote Control Device. Michelle said she didn't take Sharon's Roku Remote Control Device.

i feel sd probation set these people up for failer so they can send them back to jailthey get out…read moreof jail ,uyou want them to go to classes but knowing theybhave no way to pay for those classes,,and they can go but will be turned away for no pay so what happens po gets a call person did not attend classes,so they are in voliations of parole.sometimes they will call , or never in the office. show up to proles house one time.so how can they pay for classes if they cant get a job and if i mean if cause noone wants to hire them and theres no jobs right now.what job wawii give u time off to report to the po and then.they show up to your job.you just lost your job.and then the po puts u tells you ,you have to be in the house by six pm now what job you know gonna let you go at 6 pm.now if they did have a job and got off at six .and waiting for the bus and lord and behold cop rides by cause somehing happen in that area and and asks that person their name then goes to his computer to run a check on that person oh what that person is in volition of parole out after 6 pm so off to jail that person goes.so the sd adult probation does not derserve no stars.

I recently stated at San Diego MCC for a period of time. The house keeping was horrible, only came…read morearound 4 times in a 7 month period. Most of the staff was properly dressed but extremely rude. Their food menu sounded great until food was serviced. Blend meals with way to much potatoes. The work out area was the only main area cleaned only got to go out to the patio 4 times my whole stay. Besides the black mole, lack of medical assicentas and food supply and staff , over all not that bad compared to most counties.

This is my first time at South Bay i have never been so humiliated and embarrassed in my entire…read morelife I was on the phone back and forth for 30 days with the staff I'm still waiting for one person to call me back about a request that I had ask about I did everything they ask me to do and that entire time no one told me about their dress code and I have been to other state prisons and I can wear anything and add a jacket At first enter the lady said I cannot wear my jacket so I had to buy a T-shirt so I went and got a white T-shirt upon reentry they started the check in counted every piece of jewelry I had on how every each time I go thru their scanner I would beep after fighting everything off broke my necklace and my tennis bracelet and took my wig off so that I would not beep they now said my dress has a split I still cannot go in. Also later told me that white t-shirt are not allowed when she sent me to buy a T-shirt . they intentionally put me thru this humiliation and embarrassment knowing that they were not going to allow me in the facility. The staff intentionally put me thru this and they all gathered to watch !!! I will be consulting my lawyer !!

I've come here many times to conduct business within the last year and I never have had a poor…read moreexperience like this one; a male clerk was so rude. At first i was being helped by a young woman who was great. However, my paperwork was handed over to her coworker. As some of you know, there's plexiglass and a microphone between us. The man was not using the microphone at all and kept cutting in and out. Not only was it difficult to understand him, but he was getting more and more agitated even after his coworker helped him. I did not appreciate being treated like a criminal when I was just there to process paperwork. The only reason I gave a star is because the woman who initially assisted me was very professional and even tempered. Just goes to show there's certain people who work in customer service/ relations who really shouldn't be there. Beyond disappointed.