It's run by the San Diego Sheriff's Dept which seems to be perpetually understaffed…read more I received an unwelcome/threatening phone call from an inmate here and when I called to learn how I could get a copy of the recorded call, the staff said they'd call me back and never responded after making several follow up calls. The website is also a bit confusing- old phone numbers and a bit clunky to use. I think that good use of technology could easily solve many of their issues.

Having a loved one incarcerated is already an emotionally difficult experience, and the customer…read moreservice at the George Bailey facility has unfortunately added additional stress during my attempts to schedule visits. Over the past several months, I have repeatedly encountered issues with two receptionists, Rachel and Stephanie, when calling to book visits. On multiple occasions, I was told that visits must be scheduled online, and at one point I was even refused phone assistance entirely -- despite the automated phone system clearly offering an option to schedule visits by phone. One visit was also booked under the wrong inmate, which caused confusion and resulted in me being told I could not attend due to a lockdown. Thankfully, another staff member took the time to look into the situation, discovered the mistake, and corrected it. According to the system records, the incorrect booking had been made by Rachel. When I arrived at the facility afterward, I shared my concerns with the manager. He confirmed that phone scheduling is allowed and assured me he would address the issue with staff. During this conversation, a staff member inside the office -- who I believe was either Rachel or Stephanie, though they do not wear name tags -- watched and glared at me throughout the interaction, which felt unprofessional and unnecessary. Unfortunately, this behavior has continued. On a later visit, the same staff member stared at me again as I checked in with another employee. As I walked away to sit down, she stood up and asked loudly, "Can I help you with something?" even though I had already completed check-in. I responded politely, but the repeated hostility has made an already difficult situation far more stressful than it needs to be. I am certain I am not the only person who has experienced this. Families who are already going through a challenging time deserve to be treated with professionalism, respect, and basic courtesy. I hope the facility will take steps to ensure more compassionate and consistent customer service moving forward.

They wanted this taken down. My review and names in review are of the staff involved. I removed my…read morebrother's name to abide by guidelines seeing that's how it was removed. The prison he is in now I have phone recordings. You took his tablet so he couldn't tell me he was in danger.

My son's father was transferred there then to CIM, and back to RDF haven't heard anything from him…read moresince before Thanksgiving, nobody answer the phone for a wellness check or anything

Coming here to drop off something a loved one needs , like glasses etc , is a awful experience …read more The people running the booths here are absolutely horrible human beings . They have the worst social skills I've ever encountered. This place is an absolute hell hole. The workers here should be ashamed of themselves. My advice to them is google empathy and respect, because clearly they have no clue what they are.

As disheartening it is to have a family member incarcerated, this place is like salt on the cut. I…read morecalled 30 minutes before they closed trying to schedule a visit for the next day. I was on hold the whole time and it kept saying "All representatives are busy" over and over again. I ended being on hold for 40 minutes and wasn't able to schedule a visit, and no one ever answered....

I was an inmate at Las colinas for a few months here and there before I had to do about a year in…read more2021 and everytime my experience here has been nothing but enlightening. But this last time, i can honestly say that during my time I found myself through the help of all the deputies, my culinary teacher and my counselors. There was so much to learn and I was able to take full advantage of the programs in here as well as all the support. The deputies at Las colinas will forever hols a place in my heart as people who helped me grow and mature into the young women that I am today. I am almost two years clean, fully involved in my recovery and because I has an amazing culinary teacher I was able to get a job in the kitchen at chik fil a and I'm now training to be a shift lead! I learned so much and would not give up my experience for anything because it has helped me become a better member of my community, a better employee, a better friend and a better mother to my daughter. I want to thank all the staff at Las colinas for all the work you do and just know you are thought of almost daily. Thank you. -Coty Sparks​

Waiting to get booked takes hours. Officers have to wait for hours which means they are not helping…read morepeople. Deputies are watching movies and talking instead of scanning people. Very poor ran facility just to get in. Been in waiting room for 2.5 hours. Would not recommend.

i feel sd probation set these people up for failer so they can send them back to jailthey get out…read moreof jail ,uyou want them to go to classes but knowing theybhave no way to pay for those classes,,and they can go but will be turned away for no pay so what happens po gets a call person did not attend classes,so they are in voliations of parole.sometimes they will call , or never in the office. show up to proles house one time.so how can they pay for classes if they cant get a job and if i mean if cause noone wants to hire them and theres no jobs right now.what job wawii give u time off to report to the po and then.they show up to your job.you just lost your job.and then the po puts u tells you ,you have to be in the house by six pm now what job you know gonna let you go at 6 pm.now if they did have a job and got off at six .and waiting for the bus and lord and behold cop rides by cause somehing happen in that area and and asks that person their name then goes to his computer to run a check on that person oh what that person is in volition of parole out after 6 pm so off to jail that person goes.so the sd adult probation does not derserve no stars.

I just got back from TJ tonight and I am SO MAD I got HARASSED and ROBBED by the TJ police!!! Ive…read morebeen going to TJ for 20 years lots of fun never had this happen maybe Im just lucky!!! I was coming back from the bars (HK) I did NOT drink or do any drugs, the taxi dropped me off at the drop off at the San Ysidro entrance, as I was walking along the walkway 2 TJ officers stopped me and started harassing me asking questions, going through my pockets and they found a viagra pill which they said was illegal. I was going to tell them efff offfff but I had to be cool. They told me they would take me to the station if I didnt pay them $200, I was FURIOUS but I had to be cool not make a scene!! I had to pay them then they let me go. I was red with anger as I walked through the US entrance and told the US agents what happened!! If anyone knows how to report this to the TJ police dept and US consulate let me know!!!

COP OR THUGS? IF YOU SEE A SLIM COP WITH BRACES THATA EXACTLY WHO IM TALKING ABOUT. KARMA WILL GET…read moreYOU!!!! I accidentally ended up in the wrong lane while trying to return to the U.S. from Mexico. The GPS directed me that way, and although the lane said "Medical" in Spanish, it also said "USA," so I assumed it was the correct way. A couple of other cars made the same mistake and entered that lane with me. The cops immediately started screaming at us & made us back out of the lane. They stopped and immediately started asking for my ID, registration, and other documents. I explained that it was an honest mistake and that I was just trying to get home. Despite this, they gave us a long lecture and then threatened to impound my car and said I'd have to pay a large fine. Then things escalated -- they demanded we open all of our bags and show them how much cash we had. After that, they started saying it wasn't enough. They proceeded to search our entire car, including the trunk, without giving us any reason or asking for consent. A man nearby -- a Spanish-speaking local -- began yelling at the officers, telling them to leave us alone and saying they had no legal right to search us. He seemed to know what was going on and called them out on it. After that confrontation, the officers' demeanor changed. They suddenly told us to follow them back into Mexico. We had no choice but to comply. Once we were out of the way, they pulled us over again, TOOK ALL OUR CASH, returned my ID, and told us to get back in the proper line to cross the border. US CITIZENS NEED TO STOP GOING TO MEXICO AND CONTRIBUTING TO THE ECONOMY!!!! We go to get away for a small vaca & look what happens to us, cops are corrupted. You can't even enjoy your time because people are BEGGING for money, 6yr old children & up are working/talking to strangers for money, people are carrying puppies & holding them up to your window for sale while you're waiting in the boarder line.

To the San Diego county city jails . This is Tyler…read morerecommended that you have somebody here in this facility you can come visit them you can also give them cash on the machines and other things it's very close to the courthouse it's right across from the courthouse trolley station too I can't tell you anything about it cuz I don't allow anybody to talk about this place and it's highly secured and they don't like me taking picture of it so that work here.

helpful, professional, compliant, good attitude, proceeds fairly, never had issue with them. happy…read morewith their service and work. please read my recent review of another police department that severely injured me. San Diego is great, in the desert the police need retraining and better yet need to be let go of their position in authority. maybe San Diego can help riverside? they are not doing so well. the difference between these two departments is night and day. 40 years no issues in San Diego 5 years issues in riverside county with loud noise, all night long, blocked driveways, police unhelpful, police lie and injure. how can it be one hour apart and two police stations so different? anyways thank you for your service my family appreciates your professionalism and always to be fair. thank you.

I drove over to this San Diego Police Department that is located nearby my house, that was sometime…read morelast month in July in 2025. My reason was to ask to speak to the front desk police officer who I can ask him to file a police report with a woman tenant who was physically assaulted because she was punched in the face once and the second time she was slapped in the face by this same mental ill woman tenant in this independent living home that I am currently the House Manager. in managing right now at this present location. I don't blame the San Diego Police Officers because I have a better understanding of what their responsibilities are about since I have to do the same things they do in me having to deal with mentally ill people who are not taking their medication. These mentally unstable individuals ; when these crazy people are off their medication these people's behavior turns out of control and does escalate into a very violent episode. The situation was I was not able to file a police report because the victim this senior citizen woman only had one bruise on her face. This front desk police officer told me the victim needs to have a lot of (black and blue bruises on her face) and on her arms too. And also the victim has to be threatened by the suspect with a weapon like a knife or a gun and that weapon has to be found at the residence at the scene of the crime. I believe this is a good police department because even though I wasn't able to file a police report with them , I was given good information. The information I was given was a case number if I wanted to go through the San Diego Courthouse System to file a Restraining Order against this senior citizen woman suspect I would have to fill out the paperwork packet at the San Diego County Courthouse and then me and the victim would have to go through this long process to try to file a temporary restraining order against this woman suspect of physically abusing another senior citizen. It's a very long process. Their front desk police officer was very professional towards me and he gave me excellent customer service.

This is my first time at South Bay i have never been so humiliated and embarrassed in my entire…read morelife I was on the phone back and forth for 30 days with the staff I'm still waiting for one person to call me back about a request that I had ask about I did everything they ask me to do and that entire time no one told me about their dress code and I have been to other state prisons and I can wear anything and add a jacket At first enter the lady said I cannot wear my jacket so I had to buy a T-shirt so I went and got a white T-shirt upon reentry they started the check in counted every piece of jewelry I had on how every each time I go thru their scanner I would beep after fighting everything off broke my necklace and my tennis bracelet and took my wig off so that I would not beep they now said my dress has a split I still cannot go in. Also later told me that white t-shirt are not allowed when she sent me to buy a T-shirt . they intentionally put me thru this humiliation and embarrassment knowing that they were not going to allow me in the facility. The staff intentionally put me thru this and they all gathered to watch !!! I will be consulting my lawyer !!

I've come here many times to conduct business within the last year and I never have had a poor…read moreexperience like this one; a male clerk was so rude. At first i was being helped by a young woman who was great. However, my paperwork was handed over to her coworker. As some of you know, there's plexiglass and a microphone between us. The man was not using the microphone at all and kept cutting in and out. Not only was it difficult to understand him, but he was getting more and more agitated even after his coworker helped him. I did not appreciate being treated like a criminal when I was just there to process paperwork. The only reason I gave a star is because the woman who initially assisted me was very professional and even tempered. Just goes to show there's certain people who work in customer service/ relations who really shouldn't be there. Beyond disappointed.