Was quoted 25 dollars each. Twice. On yelp and through email. Sent picture of lighter and design…read morewhen quoted. When I arrived I was now quoted 40 for each. The designs were switched and the yellow one wasn't engraved deep enough. Just removed layer of paint. Grey one came out OK. But still recieved wrong design

I needed to have 28 Bibles engraved in less than a week and Lauren was a tremendous help! Prior to…read moreconnecting with Lauren, I contacted other establishments who wanted more money and more time to complete the project. The engraving took less than three days and they all came out perfect.

Never responded or answered the phone. Tried multiple times. Not sure if they're still in business.read more

Horrible. The address they have is Panorama City and they…read moreactually are in Glendale. When I called them they were rude and unsupportiv.

Needed a gift engraved at the last moment - was a saturday afternoon and needed a going away gift…read morefor my neighbor, leaving the next day. I bid the job on Yelp, Peter responded immediately with a very reasonable bid and willing to do the job immediately. I drove over to his shop and he di dthe whole thing in like 15 minutes, came out great, saved the day. Excellent experience!

Contacted iCrafts because they were local and seemed their products were great. Deadline was a…read morecouple months in the future. After initial contact to explain the project all seemed fine, we paid up front. Then they ghosted me for weeks. I kept trying to contact them so we could work out the details of the project and try with samples first because it was a tricky production. Silence. At this point I am panicking because I had already paid and I am running out of time. Then they come back with a suboptimal product, poorly produced but I had to bite my tongue because I had already paid and needed it for the event. A couple of months later, the product (a wall plaque) fell apart on its own, so reluctantly I contacted iCrafts. As you can imagine never heard from them. I had to find a new vendor to do it all over again.

Great quality work and really good customer service. Called around and he offered affordable…read morepricing and was very fast and efficient. Will definitely recommend.

Fantastic customer service. They took care of a very special rush order for me and was very…read morecommunicative about getting the correct fonts and placement for my order. The real deal

Amazing service! Even better than LOLA!…read more This is a small family owned business. Outside, the business looks like a 15anera store but it is not. Once you get close, there is a neighboring beauty salon. Laser Sharp has their own office space next door. (It is the white door with laser cut design) The SERVICE IS AMAZING! This business can do sooooo much! Teresa and Al's email response is quick and friendly. They are really good at explaining what art files they need from you. The price is great too. You can compare, but as a graphic design student, I can tell you that Laser Sharp has industry quality!

You need a great engraving job done fast and accurately?!?! Go here FIRST!!!! Highly, highly,…read morehighly recommend! Teresa was responsive to my yelp request for an engraving job quote, was able to work on acrylic, and gave a reasonable price and FAST same day turn around. She made time for my small, but meaningful engraving job for my team at work, helped me pick out fonts that enhanced the job, and I can't wait to give there engraved performance awards to my staff! The shop is not far from downtown LA (DTLA) where I work (15-20 min drive) so that I could drop off the job at lunch. There was plenty of street parking and the shop is right in a small building next to a beauty shop and close to the 76 station on the corner. What's great about this place is also the atmosphere... you walk into the shop and see displays of creative, artistic wood cutting, paper cutting, laser cutting jobs ranging from complex 3-D models to beautifully adorned signs. Immediately you get the sense they can do anything and the only limit is your imagination! The shop is clean, smells inviting, and is like stepping into a design dream world just off this busy street. The photos of Teresa's other passion - landscape design - adorn the walls. Gorgeous. Plus, she was pleasant, helpful and finished my job early! At the end of the day, she and her husband and co-owner Al (the architect) were there waiting for me. They had my job beautifully displayed for my inspection, and I fell in love. Teresa and Al are the type of business owners you want to work with over and over. Their warmth and genuine pride in their work exudes from their heart. You feel like someone in your family just went the extra step to make sure you are pleased with your requested work, job or project and on time! I know I'm not alone. They were on their way to see a customer's building at CSULA because of the sense of connection created from the model they designed for the customer in the process. I can't say enough good things about this company. I called or wrote back and forth with at least 5 other businesses in the area before choosing them just based on their customer service in our interactions. I'm so happy I did. When I give my hard working staff their 2016 performance awards on Monday, I'm going to feel like Teresa and Al are there with me to say thank you for a job well done. Again--- Highly, highly, highly recommend!

I called and they were able to accommodate a same-day engraving, even during the busy holiday…read moreseason. When I went in, the service was very professional--they took the time to help me choose the perfect font and size for my engraving. The glasses turned out absolutely perfectly engraved, and I couldn't be happier with the result. I would highly recommend this place.

we needed engraving on a bottle for a friends wedding & loved it!! super quick response! beautiful…read morejob! would definitely recommend!

I submitted an order for a plaque on May 25 that included adding a photo. On May 26, I received an…read moreemail from the company stating that they do not print photos onsite and that I would need to provide a printed copy myself. Unfortunately, this information was never disclosed online prior to placing the order. Had that been clearly stated, I would have selected a different product from the beginning. I responded to the email explaining that this information was not available online and stated that I would instead like to order a different item. However, after sending my response, I received an email notifying me that my order had simply been canceled. There was no phone call, follow-up email, or attempt to ask what alternative item I would like to purchase. I then called the store and spoke with Jon. I explained that I felt the order was handled poorly and that a courtesy call or email should have been made before canceling the order, especially to discuss replacement options. During the conversation, Jon was dismissive and rude. When I asked to speak with a manager, he stated that he runs the store. I then asked for the owner's contact information, and he responded by saying, "That doesn't matter." As a returning customer, I found this interaction extremely disappointing and unprofessional. Rather than addressing my concerns, Jon repeatedly mentioned that he had worked for the company for 14 years, as though that excused the way I was treated. I value professionalism and customer service, especially when supporting local businesses. Unfortunately, this experience did not reflect either. I will be sharing my experience with coaching colleagues and others in my network so they are aware of how customers may be treated.

I had an emergency Trophy request and Jon and the staff at Anderson helped us out with patience and…read moreprofessionalism. They were able to convert our trophy on the spot and charged a very reasonable price for their service. Highly recommend!

I've had this idea that I've been wanting to do for months. I contacted a few people on Etsy. I…read morewanted to support small businesses at these crazy times. No one would respond back to me. I wanted 9 charcuterie boards made with my grandmas apple pie recipe on it, to give to family members for Christmas. I finally found my own wood boards that I loved. Now I needed someone to do the wood burning into the charcuterie board. That's when I found Denis. He always answered me back very promptly. He took his time and helped me create the exact look I was envisioning. I am very detail oriented and Denis was very patient with me making sure it was perfect. The boards turned out amazing!! He got them done for me very promptly just in time for Christmas. I can't wait to give these gifts.

This place is amazingly helpful and resourceful. I had a project that required there help with…read morelaser etching engraving and they nailed it spot on to what i was visualizing. Denise and Natasha have great communicating skills that help determine the end product. Im strongly satisfied with the work they did for me and would definitely recommend them 100% and will be using the service they provide again soon in the near future. Thank you LASER PRO LA for being part of this project.

First, what an amazing place due to its long history as a professional business supplier to all of…read moreLos Angeles! They are known for personalized plaques, awards, gifts and the like. I really enjoy just strolling through this location to view the history displayed on their walls, tables, glass cases & more. But, most of all, I really enjoyed talking to Etty! What an amazing, vibrant & beautiful lady. Here's hoping this family business continues on for many, many more generations!

Amazing!!! Thank you Etty for much!!! What a great customer service and the order was done so fast!!read more

My graduation frames were done here. Those are so beautiful and unique. The artist knows how to…read moreblend the colors. I love their work. I attach my frames done by them. I posted on my Facebook and Instagram, also. I really appreciate their work.

Absolutely best framing company around. Our company has used them a few times; the work is…read moreexceptional and the staff is knowledgeable and very friendly!