The person helping me was spot on in the customer service realm, she listened, asked questions and…read moreour rapport was excellent!

To be honest my overall experience with US bank would be described as tumultuous as best…read more With that being said, Sholeh Assil, the branch manager of the Hollywood location deserves a rating of 3000/5, and her fantastic customer service has retained me as a US bank customer for the time being. US bank has very competitive corporate account options. I opted to use their corporate debit account as there is no associated service fee. Shortly after setting up my account, Sholeh called to introduce herself and discuss US banks additional account options. With my great customer service experience, I opted to set up a credit account through US bank. Unfortunately I set up my account through the US bank website, and not through the email that Sholeh sent me. That was a grave mistake and I highly recommend you avoid doing this. Unfortunately, if the account is set up online, the branches have less access to the accounts. There was a discrepancy between the business titles of the debit and credit accounts in the US bank system, despite using the same EIN. After ~3 hours of being on hold and being transferred between different US bank departments, a financial advisor / supervisor was able to see the discrepancy, advised the name change procedure, and hopefully my accounts would be corrected within the next month. (This discrepancy also prevented access to online / account services of my US bank corporate credit account.) Unfortunately during these phone calls, numerous US bank telephone employees advised me to open a personal account the link the two corporate accounts, which is a definite NO and would have resulted in even more errors per the account supervisor. US bank made one phone call that I missed regarding the "name change procedure" requesting official documentation, didn't send any email or mail correspondence, and unfortunately the credit account was closed within less than 30 days from the "name change" or their single telephone correspondence. I was unaware of this, sent Sholeh an email asking if she could follow up on the account status, and she very quickly sent me an email that my credit account was closed without any available information, and advised me to come into her office. Shortly after arriving at her office, she was able to call the credit account and quickly correct the error. Unfortunately when opening up a credit account online, SIGNIFICANT financial information is missing from the account which resulted in these errors. Sholeh was able to use her greater than 20 years of banking experience to identify these errors, and directly upload correct documentation from the California Secretary of State website to correct these errors. Something that has been a bit eye-opening during my experience thus far with US bank, is how many of their employees that are directly customer facing are unfamiliar with financial laws and regulations. My experience with Sholeh, as well as the financial advisor / supervisor has shown me the limited use of the typical US bank employee, if any situation arises that is not directly on the "us bank decision making tree." One process that was a bit unfortunate to see, the only employees who correctly identified themselves as US bank employees when three-way calling a second US bank department were the financial advisor / supervisor, and Sholeh. There is an internal process where the US bank employees verify a code via Teams, and the only time this actually occurred were when Sholeh and the financial advisor / supervisor mentioned, "aren't you going to identify my identity through teams?" TL;DR US bank has some competitive business accounts available, however my overall experience with US bank as a corporation makes me hesitant about establishing additional business with them. If you are interested in taking advantage of these great offers, I would recommend scheduling an appointment with Ms. Sholeh Assil directly, or the Hollywood office that she manages.

Came in for the MLB Mondays and was not disappointed! Loved my blueberry ube matcha latte. I got it…read morewithout the cold foam, which was better for me and reduced the sweetness a bit, which I tend to prefer. The flavor was delish, and the matcha flavor was definitely the more dominant one in the drink, but the blueberry came through a bit too. I'll be trying another coffee drink next time. The vibe inside is easy-going, but had enough going on inside to be a fun place to chill, talk, etc., or work off your laptop. They were handing out denim tote bags, which was fun and I loved the color to boot! I've been using mine since!

This had all the things I needed to get some work done!…read more Good lighting, free Wi-Fi, plenty of seating and outlets. And coffee (50% off if you have a Capital One cc). Parking is a bit tricky though, cuz it is right on Hollywood.

Had a great experience coming to this location. I've been to many wells fargo locations and this is…read morealways a pleasant experience. Bank Associates: Always there to help you when you need it and I get in and out quickly when I do have a scheduled appointment. Ambience: Very quiet and chill compared to most locations.

I recently open an account at this location and I couldn't be more satisfied with the experience…read more Xenia was professional, welcoming and very helpful. Though, we had some issues with the system but she was very patience and able to guide me step by step efficiently to accomplished the process. I can confidently say that all my finances and valuables are safe in good hands. I highly recommend this branch to anyone looking to open an account and secure storage.

It's a convenient location. A teller by the name of Jonathan helped me out. He was pleasant and…read morehelpful to work with. Awnsered all my questions and concerns. It's always clean here and the parking is generous. Been banking here for months now.

Always liked this location and still do. Love chase, best bank and very professional and nice…read morebankers here!

Branch manager extremely colorist. Refuses to help and is cordial only to those of Latin descent…read more will never return. Need to employ the demographics of the area and not just Spanish speaking people.

I counted 9 staff not including securit. 3 were on the desk the line had about 7 people but was…read morewaiting over 45mins in line while the other employees gossiped and laughed in the cubical. 0 stars if possible, Its 11am Friday 29th August. Life is tiresome with this constant service throu LA. Disgusting

The worst. The branch only had 2 employees visible. Nobody greeted me. They had to buzz me in…read more I was refused service in opening up a checking account. They said I needed an appointment and a list of things I needed to bring back. They were not visibly interested in my business.

I have accounts in Bank of America, Wells Chase and Morgan Stanley totaling over 3 million dollars…read more and CNB has by far the worst service I have ever experienced I'm trying to mobile deposit from another of my own accounts I first got $ 50,000 declined and after calling my relationship manager was told that $25,000 was my limit???? for a deposit I did it again with his assurances and again was notified by e mail the day after that it was declined even after I was told he would insure that it got through. The net result was my HOA dues of apx $2,000 was rejected which is both costly and EXTREMELY embarrassing o

We've been with them since the mid 1980's. The credit union is very efficient and credible. We…read morehave worked with em on car loans because of their very competitive interest rates. Their service is extremely good. We live many miles from their closest office. But their online service is absolutely the best.

I finally closed my accounts with First Entertainment Credit Union after years of frustration, and…read moreI honestly wish I had done it sooner. For an institution that markets itself as "fee free" and member-focused, I was hit with over $135 in fees in just the last month alone. Every time I reached out for help or clarification, customer service was either dismissive, unhelpful, or completely unwilling to work with me in any meaningful way. What's most disappointing is that I stayed loyal because I believed a credit union would treat members better than a traditional bank. Instead, I dealt with constant issues, poor communication, and zero flexibility when problems came up. There was never any sense that they actually valued long-term customers.

Parking at this Chase is always busy during their business hours…read more.. Monday through Friday from 9 AM til 5 PM or Saturdays until 2 PM Security is very serious. Multiple ATMs typically account member, including Chase Prime members access after hours. And access to ATM, even after hours typically stops by 10PM and is not 24 hours as listed. I'm not sure when that changes for them. I typically don't need to do much in-person banking - just access to the ATM so haven't had much contact with tellers in present day. The layout is very well put together, clean and smooth.

The environment inside the bank is outright hostile and repulsive, sorry to say. The bank…read moreemployees love to stream their music loudly, so it feels like it's a low-class bar (not a bank!) I've asked multiple times to use common sense and lower the music, but they don't seem to care. Shameful! Also, the ATM machines keep having issues. For years. Also, nobody seem to care. The technical glitches continue. I do not recommend this branch.

This is a long time waiting but I have nothing but amazing things to say about Logix Federal Credit…read moreUnion! I became a member in 2014 not knowing what a credit union was but was always interested by the little robot and the color scheme of the original corporate office. I remember getting all the information that helped persuade to open a membership. They assisted me with a credit card and then a personal loan to help me be debt free from past credit card uses! As of now, I'm close to paying off my debt and feel that Logix FCU gave me the chance to make that a reality! It's also great to say that every logix location I have had the pleasure of going to have all been great service all around! I know I will have a life long relationship with logix as I will also open an UTMA account for my nephew to help save for his future! I know Logix FCU will help the next generation just like they assisted me all these years! Heck! Their great service and chill atmosphere also got me interested in completing my banking and finance degree which now I work for a Credit Union! lol Your biggest fan! -Grigor

With this bank for over 5yrs; Applied for HELOC for a second time. We were told it would be a two…read moreweek process and actually took over a month. Request for redundant paperwork is frustrating and time wasting. Their online banking app is a joke; it won't allow you to transfer to an outside account. The final step never completes the process. They do not have a 24hr phone customer service line. Their banking hours are limited and accessing your money through their app is impossible. I guess you get what you pay for. So if saving a half percent on interest is worth it to you then get ready to hoop jump throughout your banking experience.