STAY AWAY FROM WESTFIELD AUTO MALL!!!!!!! First let me say, the dealership was recommended by a friend, so the owner of Westfield Auto Mall knew a college student would be using the car for highway driving. Sold the car telling us it just had new brakes and tires. Within the 1st couple of weeks, the tire compression warning light went on we were told its not big deal everything is fine, he just put on the new tires. Month later after same thing happened again, I brought to my auto mechanic who told me I was lucky my son wasn't in a serious accident because the brake system was completely rusted and deteriorated and brake pads needed to be changed. Cost me ($1300.00). Westfield Mall agreed to pay half they never did. 6 months later the muffler fell off went to mechanic bottom pipes were rotted needed to be replaced and of course a new muffler too. ($850.00). Westfield Mall again said they were sending a check for $600.00 never did. Two weeks later from the muffler incident the backup camera died. While my son was driving the car just completely stopped no use of gas pedal or brakes. I am sure there are other used car scam artists out there but to sell a car knowing a young student was going to be driving, is just a special kind of degenerate. I was not the one who purchased the car because if I was, I would have done my homework and researched that this dealership has a terrible reputation. But someone purchased with car with good intentions and with recommendation from a friend who knew the owner. I can only hope my terrible experience with this company will help someone else steer clear of this company. Shame on you Westfield Auto Mall. I hope someday someone does not put your child in danger for a few bucks!!! read more

Glad I read the reviews before buying seems mo good reviews unfortunately it's hard to find a reliable dealer in used cars not sure about this one but I felt uncomfortable after a couple messages. Can't just come by and check inventory have to make appointment and hard with my schedule. Yo bad a fed of the cars sound nice I'll never know though I need more flexibility read more

I will try to make this as simple as possible, so that you don't get distracted by my words. Do not buy from this dealer. They sold me a Nissan Ultima for $11,000, and it didn't even last me three months. They are also saying that they will not fix it . read more

I will Keep this Brief and to the point. DO NOT GO HERE. I purchased a 2006 jeep commander here and it has been a living nightmare since. upon visiting West Field Auto mall I met with the salesman Andy Neiroda who assured me that when I purchased the jeep the car would then be inspected and overhauled before the keys were turned over to me. When I came to pick up the jeep, miraculously the key FOB did not work... it was rusted inside out and Andy said "well that's not Good". (did not fix).. this was a pre cursor of what I was in for. on my way home (Albany NY) the check engine light went on and the car started to shake. turns out the engine needed o2 seonsor replaced and then it happened a second time to me and needed engine coils replaced. about 2 days later I noticed a dark spot on my driveway.. I took it to a local automotive shop and the mechanic informed me that both front ball joints were bad and leaking profusely, the rear sway bar bushings were bad and needed to be replaced, the gas pedal assembly is missing bushings and is rattling, the rear shocks were completely shot and needed to be replaced (Andy replaced these and 3 months later the after marker shocks are now bad and need replacement) the front end tie rod was cross threaded and needed to be fixed and the trans cooler lines were badly leaking oil and needed replacement. Also the front brakes were grabbing and needed replacement. also on my way home from the dealer my rear window opened up and would not close and the spare tire sensor was fryed and needed to be replaced. When I showed the car to my Fiancee and had her get into the passenger seat, she stepped onto the running boards and the running board ripped right off it was so rusted out!!! serious safety issues here!! also, here in Albany we just saw temperatures dip down into the 30's and guess what? my car wouldn't start and the battery is already dead and needed replacement!!!!!!!!!!!! Now the jeep for the first few months was in the shop fixing all these problems while I was paying the loan, and have only put about 1,800 miles on it (most miles to and from Albany to Westfield to address these issues) . The check engine light is back on and guess the verdict??!!! It needs a whole NEW HEADER!!!!!!!! Very costly!!!! And the mechanic who told me about this said that Westfield auto Should have seen this in their so called "inspection"!!!!!! If I could take it all back I would.... I really wish I did not go to West Field Auto Mall......... I feel like such a fool, I really do read more

Website claims they are founded on trust integrity and respect, my wife and I got none of this from Westfield auto mall. We purchased a vehicle, and asked that they perform brake service on it prior to the sale, as advised by our mechanic,which we were assured they would do. When we received the vehicle, brakes continued to squeak, so I requested they be checked again, which they claimed to have done after taking the vehicle for two days. The brakes continued to squeak, they claimed because they were "new pads", well I brought the vehicle in for its first oil change, and asked my mechanic to check the brakes, and the front pass were so worn that the rotors were destroyed, and the back brakes were frozen. $600 later, Westfield auto mall stood by their story that they replaced the brakes, even though all evidence points to the fact that this work was never done, no concern for my safety or the safety of my family, or the added expenses because this was not done we it should have been. Would never recommend this business to anyone, not even my enemies!!!! read more

Extreme caution with this business. Been twice this year, both vehicles described as "gems" turned out to be money pits. The owner does not ready a vehicle for sale. They have no idea what safety equipment is working or not, they put it on the lot and hope it sells as is. As is also means very over-priced. We considered a truck. Like a nice gift, the outside was beautiful. Once unwrapped it was nothing but trouble. Our mechanic discovered a major transmission issue, the intake gasket was leaking and 3 out of 4 ball joints were shot. We returned with our mechanic's list to be told "we'll fix it, we have a "place"." Warranty I asked.."Oh you know, 60 or 30 it depends." On what I wondered? Price? Kelly Blue book put this vehicle at $3,000 over fair market value. So I made a fair offer only to be told, "We don't go by Kelly Blue Book..at all." Really? Because Kelly Blue Book is the bible to lenders and insurance carriers. Just be enormously careful here. Better advice, ask around, do your homework and take your business elsewhere. read more