How about a 5 star car buying experience, ever happen to you it did to me?!!! From beginning to end…read moreit was one of the most pleasurable car buying events I have had! I placed the order in mid December; my particular car configuration had to be ordered directly from the factory; Subaru was back logged until March of this year. I was in no hurry so the long wait period wasn't an issue. Joe Bucko, my salesmen, throughout the entire process was exceptional: following up, taking care of details and was never pushy at any time about up-selling etc. I was given a more than satisfactory price for my trade-in and my new car was discounted below what I was expecting. When the new car arrived, I sat down with Tom, one of the finance guys and in less than 10 to 15 mins. all the paperwork was complete and I was out the door. One of the new features Subaru is offering is a maintenance contract for the first 6 oil changes , It incls oil changes every 6,000 miles, inspections, maintenance and parts and a free set of OEM tires when needed. The maintenance contract for my vehicle was $970.00 which can be rolled over into the purchase price of the new car; there is no sales tax on the prepaid service plan. The one caveat is all service must be done on time by any Suburu dealer in the country; any out of network service voids the plan. I could not be happier with my new car and that was in large part due to the overall exceptional treatment and car buying experience I received at Bertera Subaru of West Springfield!!!

Bad service refuse to fix safety issue on brand new car with 2k miles on if after bring it in 3…read moretimes for same issue.

Bought a 99 corvette from Phil,…read more Phil is possibly the nicest and most honest car dealer I've ever bought from. Between keeping the vehicle for two weeks while I came up with the funds to helping with any an all issues that come up. I highly recommend this dealership over any and all dealerships in western mass.

I was looking for a particular car and was searching through Car Gurus and other sites when Pat's…read moreAuto Sales in West Springfield, MA came up with the exact car I was looking for. I live in Mission Viejo, CA so I left a message and also called the next morning to find out a little more about the car. Philip answered the phone and was very knowledgable and answered all my questions. I offered a reasonable bid on the car and he countered me which I accepted. I sent them a deposit and them a money transfer. The whole process was flawless. Eileen in the office was super nice and had all the paperwork to me in no time. What a great place to buy a car. I am awaiting the transporter's delivery!

1st time customer, I was extremely unhappy with the service department at BMW of West Springfield…read moreMa. I had a scheduled an apt on Monday morning (I dropped of Sunday Night) on Tuesday evening my car still had not been worked on. Despite being told by Nate the service advisor, that I would get updates on the progress. I was left completely in the dark. I called Nate several times with no return call, The lack of communication and delay in service is unacceptable especially for a brand like BMW. Very Disappointing experience. Update: Dana from BMW called the next day. He listen to my complaint, did not make excuses, gave what I felt was a sincere apology and offered to make it right. I dropped my car off for the 2nd time and recieved the attention, respect and service I had expected from BMW. Thank you Dana

I know every situation may be different. Here's my story. If I could give them 10+ stars, I would…read more I needed repairs done on my silver 328SI coupe. My service advisor was Jesse S. From beginning to end, the experience was excellent. I did have a warranty on my automobile, but Jesse still had a go out of his way to work with the third-party warranty service to get my repairs approved. He placed several calls to the warranty company and then had to work with the warranty service inspector. He never gave up, he worked diligently on my behalf and he kept me informed every step of the way. It even appears to me that my car was also washed and detailed, couldn't be happier with the outcome. Thank you BMW of West Springfield and thank you Jesse. Keep up your good work.

For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

Bout a Honda Pilot 2017 from them on October 14, 2022 didn't really get to drive it as much till…read moreMonday because I had to wait for registration October 17,2022 driving back from work system transmission problem light comes on the dash tried to call the dealer but they had closed so the next day I call back the dealer let them no the issue they told bring the car to Honda so I brought it that Saturday to Honda Honda flushed the fluid from transmission and replaced with new tranny fluid I drove about a hundred miles that afternoon to Ct transmission light came back on again after the diagnosis curry Honda said if the light comes back on I would need a new transmission! Mind you I've only had the car for going on ten days since purchasing the dealership gives you 1250 miles or 30 days for warranty they sold me extended warranty with my purchase as well but they insisted that I use my warranty coverage which makes no sense at all if I technically still have warranty left from the dealership why should I have to use the extended warranty they sold me with the purchase to fix a transmission issue the car was sold with ,you would think after buying a 22,000 car you would not have issues specifically with a transmission I feel like they sold me the car knowing that it had a bad transmission I spoke to Josh one of the owners who did all my paperwork but was very unprofessional about the situation I explained to him that I shouldn't have to deal with this issue seeing I only had the car for less then 2 weeks he pushed me to the side said he will get back to me after he spoke to the co owner Charles to figure it out which don't make sense if Josh was the one who did all the paperwork and basically sold me and my wife the vehicle this is a stressful issue to deal with I would not Recommend anyone to purchase a car from here they make it seem good when your signing papers but when a issue occurs with the car they brush you to the side as if they don't wanna deal with the problems

Kaan is a great salesman- def go check him or Tim out for great service, quality care and overall…read morecustomer service and great communication skills

I've purchased 2 EVs from Central and can not be more pleased with the process. Central is an…read morehonest dealership that works hard for your business.

I contacted the service manager, Amanda Roy, about what happened. She acknowledged that things went…read morewrong and the situation was mishandled, apologized and then said that they would make me a new appointment, not charge me anything and top off my gas. I came back today for the appointment #1. The actual tech did look over the car ( as far as I know - you don't actually see him to do it) and also came out to talk to me about my concerns saying the burning odor and now a high pitched squeal I hear is normal for a hybrid (it's not the whirring sound but something else to do with the battery). They replaced my wipers which were smearing the windshield. (That was probably the only good thing that came out of this visit.) Then I drove away, only to realize that they did NOT top off my gas! I came back and the "Advisor" didn't immediately apologize (he did finally say "sorry" later). Then a very young woman (who looked to only to be about 18 or younger) was the one to bring my car to a gas pump which took a ridiculously long time - at least 45 minutes. When she returned the car STANK of gas. I heard her say "the pump was broken". I didn't want to believe that it really was my brand new car that was stinking of gas and not another car so I just looked at her and she assured me that everything was fine. I then asked the "Advisor" what I would need to do to get the promised free car washes. His answer was "That's not my department. You'd have to ask the person you bought it from in the dealership." I said, "I don't want to run around and find the guy I bought the car from at the dealership. You work here, right? Can you make a phone call?" The young woman then spoke to the person I bought the car from and came back to tell me that I can just go through - they would know by my plate that my car wash would be free. Right after this, I went through the car wash twice. When I came home and got out of my car, it still STANK and it was clearly MY CAR. So obviously the young woman had either NEVER pumped gas before or something happened with the pump. She should have just told me directly exactly what happened and that gas got all over the outside of the car. I am PISSED.

I've been going to Balice for at least 15 years and I give them three stars because the mechanics…read moreare excellent. BUT watch the Service Advisors, in my many years of patronizing the business, I've experienced aggressive up-selling that sometimes rose to the level of outright lying, more than once. Because Iam mechanically savvy I'm a hard sell but they still try. But as I sit there waiting on my car watching the old ladies bringing in their shiny Toyotas and listening to the service advisors suggest repairs, I feel for them because who knows if they are being told the truth. I don't let my wife bring her car there anymore, I do it. After a Service Advisor tried to aggressively push an expensive repair on her when she was there for an oil change. She said no she needed to talk to her husband. We took the car to an independent mechanic with loads of Toyota experience and he found nothing. This was years ago and the car has had zero problems to this day. Not all service advisors are aggressive but I believe the culture there is to get was much out of you as possible. Take your car there but be skeptical.

Out of the six Honda dealerships I contacted through email, edmunds.com, or honda.com, Balise Honda…read morewas one of the most responsive and willing to deal through email. I wanted to get most of the negotiations done by having the dealers compete for my business through email because I was in California helping my friend negotiate the price of a 2011 Honda Pilot EX-L 4WD with Navigation. She wanted white exterior and most dealerships did not have this color in stock. I found that kbb.com, edmunds.com, truecar.com, and finally costco.com were all very helpful in getting the best pricing. Balise didn't initially give me the best pricing, but slowly I worked on them and they finally gave me the best price. I initially got more responses and better pricing BEFORE the huge Tsunami hit Japan, but even with inventory levels down, I got a great price, but it took longer to achieve. Two dealers even said they couldn't beat the price I got!!! Balise didn't have the Pilot that we wanted, so we had to put a $500 deposit down and they found the car and brought it to their dealership within five days (not business days). Michelle Utzinger and her internet partner, Lizandra Lozada, did an excellent job of keeping us informed, being fair, and gave us great customer service (which is something I enjoy). http://www.balisehonda.com/web/balisehondastaff Overall, great job Balise Honda! Xie Xie!!!

I purchased an accord our right 22k cash in 2024. The sales man for sure knew that car wasn't a…read morelemon. I then have had the car issues started accuring almost 8-9 months with having the car with mis firing . Brought the car to be diagnosed nothing was found . Brought it again as issue was happening again on and off. they then stated i needed fuel injectors spark plugs , fluid flushes $2800 to fix , fixed the misfiring for a couple months maintenance has been kept up with the car religiously. 2 months later car is misfiring Brought it in to be diagnosed again , "master Techs" stated needs head gasket , cool this was brought to the advisors several times I needed a new gasket but refused to listen. They replaced the head gasket. I pick the car up a week later . Same day as pick up not even 10 miles down the road car misfires and goes into limp Mode & check engine light Is on. Brought it back same day .. Now their recommending a whole new engine but can't help me because car is out of warranty ... I've had nothing but bad experience with Honda since owning this accord. I have been a loyal Honda owner since I was 19 years old. & this is the most upsetting service I have had.

Service quality and customer service have gone greatly downhill while costs have skyrocketed…read more Combined will the fact that they seem to have a rotating door of staff there is no way to build up a friendship like you used to be able to 10 years ago. The saving grace is a salesman by the name of Igor Palgi who put me into the last two vehicles I've purchased and is not only a great salesman but a great guy. My wish is that he worked for a better dealership although he may because I have not seen him for some time. Would not recommend.

I purchased a vehicle at another dealership and was told it was in warranty so I brought my vehicle…read morein for a diagnostic and I was charged a fee no big deal but they did not address all of the issues. I asked for the issues to be addressed that I had reported and then they said it would be another diagnostic fee. How is it my fault that the issues weren't handled the first time. Then I filed a complaint in which they decided to look at the other issue without charging the diagnostic fee I said I would think about it. During that conversation the operations director stated if it's not covered under warranty we will charge you and I will be more than happy to take your money....seriously?!?!?! I few days later he called back and said I will refund you the diagnostic fee but you can't bring your vehicle back to any of our dealerships when I asked why he said I don't have to give you a reason. Now granted I didn't buy the car there but you have squashed any future business from myself and any of my family and we have 5 people in our family that drive. Nice you reap what you sow. Best of luck with the consumer advocacy agencies....

New England Wholesalers was great to deal with. They have quality vehicles with down to earth…read moreprices that you really don't come across at regular car dealerships. The no nonsense negotiations was definitely a eye opener and it was a refreshing change compared to other car dealers. They have a great selection, a great website and are available for any questions during or after the sale. Check them out. They won't disappoint.

I was traveling to a workshop from out of state and experienced an issue with the coolant draining…read morefrom my car and the engine starting to overheat. I was in a panic because I was 2 hours from home and the vehicle had just been serviced by the dealership (twice) for an engine/coolant system issue. The dealership was no help at all, but on the suggestion of the auto parts store down the street I stopped in to New England Wholesalers. Saved my bacon!!! Rob, knowing I was late for my workshop and freaking out about how I was going to get there AND how I was going to get home, took my car in immediately, found the problem and fixed it in less than 15 minutes. The coolant hasn't leaked since (been over a week) and everything is running fine. THANK YOU! THANK YOU! THANK YOU! Thank you for knowing how to fix the car and for being so accommodating. It is seriously appreciated! Ginger