Auto Point made the purchasing process smooth & pain-free. I had a lot of questions & concerns…read moreabout the car. They were patient with me going above & beyond to check out & address all of my concerns. Tony was kind enough to wait for my wife & I to show up after hours to sign the paperwork as we weren't able to leave work before they closed. They registered the car for me & called me a day before it was supposed to be ready to let me know I could pick it up. It only took 2 days after signing the paperwork before I was called to come get my new car. A few days after picking my new car up, I noticed a vibration when braking. I called Tony to let him know & he advised me to drop my car off at my convenience as this was around the Thanksgiving holiday. (No questions asked, no attitude, just great customer service!). I dropped my car off, and they gave me a loaner vehicle. When I picked my car up (the very next day), they had fixed the vibration by replacing all 4 brake pads & rotors to ensure I didn't have any issues moving forward. They even noticed a ripped wiper blade & fixed that as well. I highly recommend Auto Point if you're looking for an affordable used car. The entire experience was above & beyond my expectations! It's clear that they care about their customers, even after the sale is made!

I had a great experience here. The owner Anthony Lafromboise is really nice. If I could it would…read moreget 6 stars but that's not possible. Thanks for the amazing experience.

I had a great experience at Elmwood Auto Dealer in Agawam MA. I think I got a very good used Mazda…read moreCX-5 at a fair price. Lori, the office manager, was extremely helpful in registering the car and helping to solve an electronic key issue with it. I live 3 hrs away, but it was worth the trip and they expedited things for me to make the transaction a positive experience. I would highly recommend them for a used car purchase. Ellie

Wow! Talk about a unique car-buying experience! There is literally NO pressure, NO gimmicks, NO…read morebait-and-switch...just good cars at good prices, with good people helping you out. We're from CT, so buying a car out-of-state for the 1st time was a little odd for me, but Melanie, Moe, and Raj make everything easy...and they stay so calm throughout the whole process (if purchasing a vehicle makes you nervous, this is a VERY GOOD thing). Long story short, we got a great car, at a great price, from honest people who care about their customers.

Great service at Sarat Ford Lincoln. I've had both of my Honda's serviced at Sarat Ford Lincoln…read more They are honest, thorough and John Gentile who runs there service area is great. His staff and his recommendations are awesome. Not only that, but the sales staff is fantastic and gave us an honest quote.

Do not buy from Sarat Ford!! I purchased a truck in February and paid for a shipper to pick it up…read moreto deliver it to California. The shipper was denied pick up after I had already been told it was ready by the dealership. I had to eat the deposit of 950 dollars. The vehicle didn't even get to me until April. So on top of the $2900 it cost to ship I had to pay the additional $950 deposit for the denied pick up. NATE the finance manager and FRANK the salesman both told me that the dealership would reimburse me for the deposit. Well it's now June and I still haven't received the plates (no dealer plates either) or registration.and im now being told that there were hidden fees and I won't be getting the reimbursement I was promised and deserve. Oh and the passenger door lock doesn't even work on the $55,000 truck I've been waiting 4 months to drive FRANK RUSSELL AND NATE KILELEE you guys lied!!

For me, it all starts with narrowing down choices for a good, reliable car. With Consumer Reports…read moreand Carfax as guides, I was able to locate a car that led me to Union Street Auto Sales. Josh, our salesman, seemed to have a keen eye for filling out his inventory and we were the beneficiaries of that and, at a fair price. Josh didn't pressure us and respected our preference for the car we came to him about. He didn't bullshit us or try to upsell us either.

Great buying experience! I was shopping for my daughter and found a car of interest on Carfax.com…read morefrom Union St Auto Sales. Within an hour from inquiring, I got a response that the CX-5 was available. I decided to check it out a few days later. Charles was friendly and knowledgeable, not pushy at all. The car was ready and waiting for me to look at. I decided to drive it and did not buy that day just to consider options - no problem. Went back 2 weeks later and bought the car for a fair price. Paperwork and delivery was all efficient and communication excellent. No games! I also worked with Josh, who is Charles' partner, and he was equally helpful. The car is great, had 1 owner, no accidents, was well cared for, etc. I hesitated mainly over the mileage but in the end the Mazda CX-5 is perfect. I would go back again to look for a used car. Very pleased with the experience overall! Thank you!

Bought a 99 corvette from Phil,…read more Phil is possibly the nicest and most honest car dealer I've ever bought from. Between keeping the vehicle for two weeks while I came up with the funds to helping with any an all issues that come up. I highly recommend this dealership over any and all dealerships in western mass.

I was looking for a particular car and was searching through Car Gurus and other sites when Pat's…read moreAuto Sales in West Springfield, MA came up with the exact car I was looking for. I live in Mission Viejo, CA so I left a message and also called the next morning to find out a little more about the car. Philip answered the phone and was very knowledgable and answered all my questions. I offered a reasonable bid on the car and he countered me which I accepted. I sent them a deposit and them a money transfer. The whole process was flawless. Eileen in the office was super nice and had all the paperwork to me in no time. What a great place to buy a car. I am awaiting the transporter's delivery!

Davion (apologize if misspelled name) was extremely helpful with fixing my flat tire On Memorial…read moreDay. He showed me where the issue was, explained in detail how he was fixing it & recommended the next step forward. Jay ( mgr) & his staff are great. Would highly recommend doing business with them.

Had an appointment to have a tire replaced under warranty as t had rapidly failed. Pulled in only…read moreto be told they were all just leaving for the day without any regard for customers.

Excellent people I recommend them to anybody in this western Mass area excellent service skills the…read morepeople are friendly they listen to you. I didn't you. I did not use the service however just by what I saw and how I spoke to the people they're excellent.

Got my 1997 Mercedes-Benz resurrected at this place! Long story short, I got the car stuck in…read morelimp-mode. I'm normally a DIY type of guy but do not have the appropriate dealer-level equipment, and actually, not many other shops around have it either, but these guys did! I mostly just needed a TCM system reset, but Bruno went above and beyond, helping me diagnose some other minor issues I had with the car. Limped my way over there in 2nd gear, and less than an hour later, I was able to drive out with a big smile on my face, car shifting through all the gears, better than ever.

New England Wholesalers was great to deal with. They have quality vehicles with down to earth…read moreprices that you really don't come across at regular car dealerships. The no nonsense negotiations was definitely a eye opener and it was a refreshing change compared to other car dealers. They have a great selection, a great website and are available for any questions during or after the sale. Check them out. They won't disappoint.

I was traveling to a workshop from out of state and experienced an issue with the coolant draining…read morefrom my car and the engine starting to overheat. I was in a panic because I was 2 hours from home and the vehicle had just been serviced by the dealership (twice) for an engine/coolant system issue. The dealership was no help at all, but on the suggestion of the auto parts store down the street I stopped in to New England Wholesalers. Saved my bacon!!! Rob, knowing I was late for my workshop and freaking out about how I was going to get there AND how I was going to get home, took my car in immediately, found the problem and fixed it in less than 15 minutes. The coolant hasn't leaked since (been over a week) and everything is running fine. THANK YOU! THANK YOU! THANK YOU! Thank you for knowing how to fix the car and for being so accommodating. It is seriously appreciated! Ginger

The quality of work is exceptional without having the burden of higher direct car dealer repair…read morecosts.

Great job....great price as always. Rear brake pads (finally went before I heard metal on…read moremetal).....what a difference $130 done!!! Yahoo!

Car has black paint streaks and damage to it, chrome cracked and bent on bumper, along with sensor…read morenot fixed aesthetically (which I was reassured would not happen) , is not in all the way and paint chipped around it, bouncing all over the place, like a boat going over rocky water, still clunking and barely stays on the road. Front end dipping and bouncing. I went to the dealer because I wanted the work done right. I've paid hundreds in rental fees and now will have to bring it somewhere else and pay again to get it fixed. I do not trust my car there after there is black paint marks all over it and a dent. Looks like they backed into something and hit the side and tailgate. Emailed, called and text and no follow up since April 15th.

Monica impresses with her swift and effective assistance! Her expertise shines through as she…read moreguides you smoothly through the vehicle purchasing process. The Sales management team and finance manager also contribute greatly to the positive experience. Balise Chevrolet and GMC will certainly receive recommendations from me.