I lived in this apartment complex for a year. I had a great time there! It was very clean and…read moreextremely close to West Hartford Center. If I had an issue, Tracie quickly attended to it. Also tankless water which is ideal for long super hot showers or baths...

From the owner: 24 N Main are brand new luxury apartment rentals in West Hartford Center.read more

The best place to live in Hartford, all of the services are great, the building is new and the…read morestaff are all nice. This place has a great location close to all the downtown stores. It's also nearby the park, and many banks, and other service stores. The bud building is one of the tallest if not the tallest in the area, providing a great view of Hartford in all apartments, the building is extremely clean and organized in all times, the staff are so friendly and welling to help with any problems occurs, the repair service for any thing is fast and very efficient. The place is so safe and let us feel that we are home.

The best of the best when it comes to upscale living. The view is great the higher up you are…read more Amenities are excellent and well thought out. The service is excellent. It's all good! Ayokunnu A.

A list apartments rented me an apartment that was infested with roaches. They knew about the…read moreproblem and did not care. Told me to my face that their was no issues with pests. Now I'm stuck battling this issue out with our landlord. This isn't something I wish on anyone who's paying good money to rent and be independent. Terrible shady people. Not to mention not very knowledgeable on basic renting questions that I had. The response that I received to my questions was "I don't know I don't live here." Do better A-List more like F-list. I would give - stars if I could. Specifically David and Grant in the West Hartford location.

We rented through A-List apartments when we first moved to West Hartford about 2 years ago. To say…read morethey were unprofessional would be an understatement. We were not told when moving in, that many of the apartments in our complex were reserved for low-income households. The majority of our neighbors did not work, and would loiter outside all day and all night. They would invite friends over constantly, and loud groups of cars would be in and out of the parking lot. We will take responsibility for not recognizing this, as we could have done further research or asked more questions before renting this apartment. We were young and eager to move into our first apartment. There is, however, no excuse for the lack of communication & professionalism with any complaints we had about our unit. We had MULTIPLE issues with our apartment's electricity, water (leaking/flooding from the upstairs unit), and safety (the windows would pop out of the unit, none of the fire alarms were up to code, and our oven started leaking gas). We had no direct line for maintenance. The number we'd been given was a machine automated answering service. We'd call multiple times and leave various messages for days on end and receive no response. When someone did ultimately call back once, they called from a blocked number so we still had no direct line of communication that we could contact again. After about 6 months of this, we tried to approach management. Rob Koff was the absolute most unprofessional and immature "adult" I have ever dealt with. He came on the attack, was completely unapologetic, acknowledged that the unit we were in was oversold (shows how desperately he will try to make a sale), and yelled and laughed at us over the phone. I have never been spoken to by a "professional" like this in my entire life, and never will again, as I will certainly never be dealing with A-List properties again. I do hate to generalize based off one experience. It seems from other reviews that other affiliates of A-List Apartments set the bar significantly higher than Rob Koff does. I hope that is the case! A-List - do yourself a favor and do not let your name be dragged down by such an unprofessional.

This apartment complex is great! There is a pool, small fitness center, on-site laundry and a…read morecommunity room for residents to use. Many of the apartments are owned by members of the condo association and rented out, so each unit is a bit differently designed and priced. The fitness center is a little outdated but if you use basic equipment, it will do the trick. Laundry is cheaper than other West Hartford complexes. The location is awesome- walking distance to Blueback Square and West Hartford Center. There are 2 private parking lots with reserved parking for residents. Onsite maintenance is available during business hours and there is a number you can call after hours for emergencies. The only drawbacks are that it is not a pet friendly building and that the elevator renovations seem to be costly for the condo association owners and lengthy for residents.

Management uncommunicative. Emails and phone calls go unanswered. Not a place for families…read more Hallways smell of marijuana and have dirty shoes. Management wants to charge luxury rents with ghetto living conditions and management no where to be seen except when cashing checks. Do yourself and favor and do not live here!

So this is a new building which is a huge advantage. That's the positive. What's made my experience…read moreliving here such a bad experience already is poor customer experience from the property management. Delphi literally now ignores emails on concerns with making this living experience here peaceful for everyone. The problem with this building outside of how nice it may look from the outside is poor installation which means if you have noise from neighbors above or below you. That's not so bad if we all respect the neighbors around however, when you have neighbors that like to run stomp scream and play loud music you will have no peace in your own home that you pay rent. Does management care... absolutely not by actions. They will send a generic message to all neighbors just to make it look as though they care but instead of directly reaching out that specific tenant they start ignoring emails forcing you to then get law enforcement involved. Before signing a lease here please be aware you may experience neighbors that don't care about anyone but themselves and choose to disrupt the neighbors around and nothing will be done. Forcing you to take legal action because no one is going to be force to live daily in disrupt and pay rent. Management doesn't care they just care about occupying the units. You have been warned and I wish I had this same warming prior.

AVOID THIS PLACE. I may not have complained if this place was $900-1000 a month but for $1500 and…read morestill a mile from WH center it's a complete ripoff. My wife moved into the place after only having a video tour of the apartment. While there are a few nice things about the apartment (nice hardwood floors, good refrigerator), the majority of the place is a dump. The photos they show on their website are dressed up and misleading. The website touts its 1920s charm...yeah that means nothing outside of the units has been fixed since 1920. They also only highlight two buildings (built in the 20s) but there is a third as well built in the 60s or 70s which is your typical brick building with no "charm". The building reeks inside. The hallways stink like feet sometimes and a dirty diaper other times. The entire apartment smelled like stale cigarettes. We couldn't open a cabinet in the entire place without being smacked in the face with a cloud of cigarette stink. We had a wash every item of clothing once leaving. Likely mold as well. Ran a mold test because one of us is allergic and within 4 hours the test started growing mold. The flooring in the bathroom and kitchen and the cabinets are the cheapest stuff you can buy. There was trim missing. The windows were old and leaked anytime it rained. The one AC unit in the place was insufficient to cool more than 40% of the apartment and there was no way a window unit could be put in. When we got to our apartment we found the door without a deadbolt and a lock that barely kept the door closed. They promptly fixed that but that didn't even mention the 2 inch gap between the bottom of the door and the floor so light was streaming in at night. Oh and we couldn't close our bedroom door because it was too hot to do so. I can't speak for the other apartments in other buildings but their upkeep was suspect at best. The hallways were dirty, musty and smelly. In one of the buildings pieces of the building had literally fallen off and landed on the entrance roof below. They also list garages and a parking structure but there is only a parking structure so I don't know why you would lie about that. Seriously rent at your own risk. You will be extremely disappointed.

From the owner: Welcome to Packard West Hartford. Modern designs, elegant finishes, and upscale amenities are…read morewaiting for you. Our apartments in West Hartford come in one-, two- or three-bedroom layouts that are spacious and adaptable. A variety of interior luxuries adorn them including stainless steel energy-efficient appliances, wood style flooring, washer and dryers and more. As a resident of our pet-friendly community you will also have exclusive access to state-of-the-art fitness and wellness center, on-site laundry facility, and resident lounge and business among other life-enhancing amenities. What are you waiting for? Call The Packard to reserve your new home today.

Only one star for: 1) Mouse in my apartment…read more2) Very thin walls, I hear breath of my neighbors. 3) Noisy neighbors. My neighbor was watching TV loudly until 5 am. 4) Stolen Amazon packages 5) Not-delivered USPS mails, several times, causing huge penalty and loss 6) Turning on/off the fan for heat MANUALLY, I must wake up several times during the night. Leasing office told me turn on the fan and open the window and sleep. 7) If you leave in the second day of month after your lease, you must pay for entire month, NOT prorated, NOT mentioned in lease! 8) VERY very loud music from neighboring buildings!!!! Even at midnight 9) Several polis presences in tower for arrest or investigation 10) One elevator was out-of-order 3 month in Summer, a few days both elevators broken 11) Dangerous neighborhood, I could not go out in nights. 12) HVAC is very old and cannot cool. 13) Hospital in other side of street, a lot of ambulance noise. 14) Boiler noise for 5 months of year, even for high floors.

We had a pleasurable experience living in the building. All the amenities were there under one…read moreroof. Maintenance staff kept up with keeping all the common areas clean. Location is great too. We had to move out of the area because of work but if we go back we will definitely consider renting here again.

We set up an appointment to tour an available one bedroom apartment. We were told the unit number…read moreand building and to let ourselves in to see the unit... all doors were unlocked and the apartment was absolutely horrible, nothing like the photos. Trash everywhere, extremely dirty. All building doors unlocked, unsafe and disgusting! Photos extremely misleading. Stay away!

I cannot describe how bad my experience with trying to find a apartment at Brooksyde Apartments has…read morebeen. I was looking around for a place to move in for March 2014 and found this place as I was driving around the West Hartford center. The placement of this apt community is such a big benefit considering the neighborhood, shops, restaurants and everything. That is what caught my experience. But my experience was so bitter and I wish no one else go thru this. My roommate & I felt so discriminated and the property manager gave us a feel that she did not want us to get an apt in that community. It is all about the location that wanted me to submit an application. Even without seeing an apt and just looking at the floor plan my roommate & I decided to submit an application here. We gave all the documents + a check with a holding deposit for $100.00. The next day the lady from the leasing office called and said my application is rejected as the back ground check came back with criminal hits. That surprised me and my roommate. A couple of days later we get the rejecting latter from the management with the details. We took the letter and went to the police stations and the superior courts from 4 different towns as the back ground verification reports stated the crime were done in 4 towns (Hartford, New Britain, Middletown & Meridian). We spent almost $24 - $40 at each of the superior courts to gain the report to show that it was not either of us that was being referenced in the back ground verification report provided by Brooksyde Apartments. After a few days I call the leasing office and mention the same to the agent and she tells me that yes it is not us and there was a human error with the company that performed the back ground verification. W.T.F!! so much for customer care and future residents. This was the most ridiculous that I have EVER been treated in this country. Added to all this, when I had initially submitted the application, the rent quoted to me for a 2BR apt was $1,250 and a 2BR townhouse was $1,350. So after all the drama about the human error with the back ground check, I asked the leasing officer regarding resubmitting the application and she tells me that the prices have gone up from $1,250 and $1,350 to $1,450 and $1,550 or something and when I mentioned that these were not the prices that were quoted to me when I initially submitted the application. For no fault of mine and for an error that the apartment committed, I said they should acknowledge the old prices that I was quoted. The leasing officer upright declined and said she cannot honor that. She was so freakin rude and all through our conversations she gave me and my roommate a feel that she did not want to rent us an apt and we felt very discriminated. In a way I am grateful that I did not get this apt as I cannot imagine how would it be after one moves in here and have to call for any maintenance help. Based on my personal experience, PLEASE STAY AWAY from this community. Read the other reviews on this community in other websites and none have anything good to say other than the location.