Great service and good advice given when I had a question about caring for a pair of my shoes at…read morehome. Friendly owner who takes pride in his work and the long running family business.

Ah, your very own shoe cobbler--now that's a rare and wonderful connection! It's amazing to have…read moresomeone skilled who can breathe new life into your favorite pair of shoes. I bet they keep your footwear in perfect shape. Do you enjoy the craftsmanship, or perhaps have a pair of shoes with a story behind them?

I 100% recommend he was so kind and so friendly and so helpful. He had my shoes fixed within the…read moreweek. He was extremely affordable fantastic man if you need your shoes fixed, you have to go here.

Places like Al's Monroe Shoe Service are few and far between. As others have mentioned, the owner…read moreis a real throwback (in a good way) to times with a skilled master craftsman. He's been doing this since he was a young teenager and you can tell. Don't let the "messy" workshop fool you, I am sure the owner has a system going on. The costs are super reasonable and he won't oversell you on repairs or treatments. He charged $7 for a shoe shine and to apply dye to the heel and edges of shoes. He also charged about $60 to repair 2 pairs of dress shoes, including replacing the rubber heel covers for both shoes and also doing some repairs on the sole (without needing to re-sole). He seems like an honest and hardworking individual and I will be going back to him for any future shoe repair needs.

Great product, excellent customer service. Recommend Red Wing boots to anyone in the market for a…read morepair of work boots that will last!

From the owner: The Ultimate Fit Experience is at your local Red Wing Store. Years of innovation have led to an…read moreexperience that gets you in the perfect pair of work boots. When you step into the store, the whole experience is engineered and built for one person--you. Your Red Wing Ultimate Fit Specialist will help you build a fit system tailored to your specific needs to keep you supported, comfortable and safe--all day, every day. We also offer comprehensive care after your boot purchase, including complimentary oiling and lace replacement for as long as you own your footwear, plus convenient access to minor and major shoe repair. To learn more about the Ultimate Fit Experience, visit us today!

So late October/early November I took two pairs of shoes to Tonys Repair shop in Fairport. One…read moreneeded heels - the other needed a new sole covering as it was dirty and starting to show wear. The top leather was fine as was the heel. I loved these comfortable shoes enough to spend the money and I spent $60.00 to have the soles covered by a professional shoe repairman. The shoes were supposed to be ready November 15th, I called several times and they were not complete. I called again yesterday and finally got a TXT today - they are ready!!! 2.5 months later. So Ken and drove the hour and a half to go get them. Here they are. The shop women said if they had covered the whole sole it would have been over $100. I told her if I had known this would be the finished product I would never have spent the $60. How unprofessional - how disappointing. They should have offered a refund and now after all this - my favorite slides are going in the trash.... Buyers who try to salvage a favorite beware - Don't go to Tonys' Shoe Repair. Well I can't post a picture I guess - they essentially put another sole on top and the toes show the old beat up original - it's awful. I should have read the reviews

if I could give 0 stars I would. awful experience trying to get my husband's boots repaired…read more brought them in last October to be repaired, didn't get them back till December. repair lasted a week so my husband took them back as the glue had come undone and tony blamed him for misuse of the boots, took another several weeks to get them back and within another week or so the repair failed again, took boots back and again he blamed my husband when they were working inside on concrete for misuse and abuse of the boots. husband went to pick them up again a few weeks later and there were screws all through the soles, refused to give money back or offer compensation other than a future discount. terrible service, worse craftsmanship, don't go here.

There are few companies that provide such excellent customer service that make me want to write…read moreabout it. Redwing is one of those companies and the Redwing store in Southtown Plaza is a shining example of incredible customer service. I have purchased several pairs of Redwings and enjoy my experience every time I go to the Southtown Store. Craig is a sales consultant there who has helped me find the perfect shoes each time. In addition to great sales service, they provide free cleaning and service for your boots to help maintain your investment. If you're going to purchase a pair of shoes or boots, make sure you stop by Redwing at Southtown first. They make it worth your time.

I do not know what's going on in this store these days I have been shopping here for years! High…read morequality products every purchase I have made. My low rating comes from a newer sales associate. I asked for my boot a 9.5 w and he brought me out a 9.5 reg and a 9w stating they run big... My gut said walking into this place in Redwings boots 9.5wide I should be leaving with the same size...the sales guy a younger man gave an attitude of come on you won't even try so I did my foot wouldn't even come close to making it... I handed the boots back and stated nope these won't do. I said no twice and he just got pushy stating look at this toe! Look are you sure.... I said No again and he started in again when I raised my voice and f bombed how many effing times do you have to hear the word No! He got all defensive and said I only heard it twice. This individual became more insistent I didn't think you saying no would be that big of a deal! Listen those boots have to go on my feet and worn for 8-16 hours a day not his I walked out no boots purchased! Money was not a issue yesterday service was! Good boots in a harsh stress laden environment mean everything ! But guess what so does service!!

My suede shoes needed freshening up and new heal tips. He did wonders! They look great!read more

Do you're self a favor and stop in to see Attila. His small shop is a throwback to days gone by of…read morecustomer service, quality of work and good value.

I had a pair of boots that had a dent in the top of one that made it somewhat uncomfortable to…read morewear. I stopped in on my lunch hour to drop the boot off and Rob graciously fixed the boot right then and there within 10 mins and gave both boots a good brushing and waterproofing for the upcoming winter months. Excellent price, great work, and great customer service!

World-class customer service. This guy does not miss. Only orthopedic certified shoe technician in…read moreRochester. 65+ years family business. Need I say more? - Matt K.

Back to Feet First I go, I have been a customer for at least 15 years. I have a foot with an…read moreagonizing sore: toe, as in toe rubbing toe. Tammy spent 40 minutes searching for for the right shoe. Up and down stairs, to other stock areas. We narrowed it down to one pair that worked and she custom fit them with inserts and pads. I highly recommend this privately owned caring shop. The road at this entrance on Clinton Ave, Rochester has been under repair for months . The road crew has equipment that appears in the way of their entrance. Persevere, it is excessible and youu will leave happy with a bag of wonderful shoes.

Unfriendly, unknowledgeable, zero communication, unhelpful, unhelpful, unhelpful. They obviously…read moredo not want your business. Go somewhere else. Oh, did I mention unhelpful. 3 of the 4 other customers there were disappointed in the service too or lack of service. A lot of unhappy customers.

I brought my 2 pair of loafers in. I was told I had to pay upfront $50. I asked how long it would…read morebe and the women at the desk said one week. I called in one week and she said " Did you get a text?" I said no . She said well when you get a text that's when they are done. I said you promised a week and she insisted she did not!! She insisted she said 10 days or more.Continued to argue on the phone until I said fine I'm not arguing with you about it. I won't be back I should've read the reviews. I questioned the work and she said if you hadn't worn down the heel he wouldn't have had to build it up again.

DO NOT BRING YOUR SHOES HERE. I should have listened to the prior reviews.. I don't know why I…read moretrusted this place. I brought my favorite Sperry's here to see if they could clean and refresh the leather and glue down one area on the side where the fabric had started to fray. When I received them back, the whole sole was glued around the shoe with globs of glue. They do not look refreshed at all, the leather in the front got damaged from I'm guessing how the shoe was clamped or a tool that was used. Also the stitching was frayed and damaged. I'm crushed that my favorite shoes were damaged like this and at a store that's supposed to fix shoes!! I went in to request a refund (which I did receive), but when I expressed my concerns for the damage done to my shoes, I was told that they did their best but that the shoes are older shoes. I don't know who's bringing new shoes to a repair and restore shop, but this is unacceptable service for either new or old. If they didn't think they could do the work, they should've never accepted it. Did I mention they require you to pay up front before any service is provided? Strongly do NOT recommend