When I visit this place, it is for industry networking, but I am very familiar with this location…read moreand all of the other sister communities in town. They are all incredibly well run clean, and I have a high satisfaction rating from their residents. The food is always fantastic and people are always friendly. This location is independent living.

Such a beautiful property. Brandy, the Director of Community Relations, is the sweetest person too!…read moreShe invites us to these awesome events. There was a fun health fair where we got a ton of great information for my mom. We brought the kids to this adorable block party with oldies music, carnival games, and food trucks My mom just loved seeing all the fun activities available and beautiful rooms. We were able to eat at the bistro, and the food was amazing.

We moved into a Villa for Independent Living in early August. We researched 9 local senior living…read morefacilities and The Montecito far surpassed the others. With its wandering sidewalks, lots of trees, a putting green, a doggie park, garages and meals that are out of this world...how can anyone complain? The staff is amazing - friendly and willing to help however they can. Housekeeping is wonderful too!! I am so very thankful to Carol, Heath, Edward and Oscar for handling all our needs related to moving in and making us feel as if we ARE AT HOME!! Much appreciated!

Watch your loved ones VERY closely. My siblings wallet was stolen and the staff did NOTHING…read moreabout it . He had a small sore wound on his back and the staff would squeeze on it daily so hard to where it was causing him pain. I was livid . It became horribly infected until he had to be discharged to hospital with staph infection and have if drained . Never went back!!!! . They just want to push to get your money but do not give a crap about the care . The fraud charges on his card were to the vending machines IN THE FACILITY Gas station runs , fast food , liquor, all this provided admin information and they did NOTHJNG ! Don't know how they get good rating on web page .Because the state doesn't visit these places at all . When they do it's everyone make sure to put on the eirs. Do not let the pictures deceive you! What goes on inside coupled with horrible admin staff is the worst! You are a mere walking dollar sign to them. If I could give them ZERO star I would

My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.

Visited there on Thanksgiving 2023 and just past labor day 2024 both times my wife and I contacted…read moreCovid. The only times we have contacted it. There must be many residents walking around with Covid. Nice place, workers are friendly and helpful. Food selections are OK at the Bristo and dinning room. ​

I chose Orchard Pointe-Surprise for both my mother, and my mother-in-law. My mother resided at OP…read morefrom 2014 to 2018. I visited several 'facilities', but my last stop was OP, and it was perfect. The staff were friendly, professional, and welcoming, not just to me but to my mom! We were embraced with their warmth, kindness and knowledge. My mother was a nurse, and her assessment of her care was, "They are excellent". In December of 2022, my mother-in- law fell and fractured her wrist. From the hospital, she was sent to rehab. She had trouble doing PT because her toe nails were long and painful. They needed to be clipped. The rehab would not clip her nails. The week before Christmas, on a Friday, she/I was given a 5 day notice of discharge. I immediately called Orchard Pointe-Surprise, and within 3 days, my mother in law was moved in and settled! She was cared for, loved on and treated with respect. The last six days of her life, staff members from administration, to caregivers, to transportation, and maintenance, came to pay their final respects and show me love and support. No place is perfect, but Orchard Pointe- Surprise was perfect for my family members. ~Eileen

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Surprise are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

We absolutely love Palos Verdes, the staff is incredible. They care for the residents as if they…read morewere their own family. My mom's been there for 4 months now and I have seen how compassionate and caring the staff is, I highly recommend Palos Verdes. Once a month they have a family night and tonight they held a "prom" which was an absolute blast. I cannot say enough good things about Palos Verdes!!

Very good pricing excellent staff wonderful assistance. I'm very impressed with the help I've…read moreGotten from the executive director and the sales consultants.

I have lived at Chaparral Winds Independent Living for ten years, I saw many communities before I…read morechose Chaparral Winds Independent Living. In my time here things have become even better! New appliances in all units, fresh paint and furniture in common areas. The staff is GREAT! Cathy, Assistant Director, knows everybody personally , handles any problems and keeps things running smoothly. Keveline, Activities Director organizes a myriad of different things to do or experience. games, exercise, crafts and trips to art show, theater and museums and different restaurants. Like an exclusive cruise where you choose your activity! Ashley, Chef, provides two different entrees every day. If you don't fancy either one there are plenty of other options, Great meals in a pleasant dining room with good service. I think Chaparral Winds Independent Living Is exceptional with the relationship between staff and residents. Kathy, senior receptionist, Toni, and Danielle and others split a 24 hours day. There is ALWAYS an answer when you call. Arthur, Steve and Nacho - Maintenance - also have someone on call 24 hours for emergencies. NO, I am not being paid for this review! I just feel strongly enough about Chaparral Winds Independent Living to share, Not snobby or fancy but home with none of the responsibilities! look at the photos but better - come and meet the people!! If you are still with me.. I forgot we also have Transportation for personal appointments and Housekeeping who keep my home the way I would but can't anymore!,

Absolutely heart warming, friendly, they offer great food, the apartments are good size and nice,…read morethe casitas are big and open. Property is very large and gated. offers upgrading care as needed for the family member in the facility.

Our new home is a delight! Clean, well maintained facilities! Safe, secure environment. Competent,…read morecapable and caring staff. Ideal, centralized, convenient location! Everything says "Welcome Home!" This is the second Independent Living Community we have experienced. Vista de La Montana has been proven to be FAR superior to the other! The "good life" is still available to Seniors! Vista de la Montana offers that... and much, much more! We're VERY happy here!

I can barely rate it with one star. We just moved our mother from that location after only a 7…read moremonth stay. She rented the largest room. It was to be cleaned weekly, in most cases the cleaning did not get done because the cleaners were serving food in the dining hall. Always short handed. The food was horrible. Simply a shame. Thank goodness my mother had her own kitchen andrarely are in the dining hall. Pool, hot tub not heated past summer. Management assistance changed monthly. We moved over to Soltice.

I wanted to leave another review for Park Terrace after reading some of the recent reviews posted…read morehere. My grandmother has lived here for the last year, and since I live directly across the street, I am here almost every single day. When I tell you the staff and residents are what truly separate this place from anywhere else, I genuinely mean it. You will not find more caring staff members who treat the residents like their own family. They are constantly looking out for everyone and go above and beyond to make residents feel safe, comfortable, and cared for. The residents here are also beyond wonderful. From day one, they welcomed both my grandmother and me with open arms and helped her feel safe and like she truly had a place to call home. They also do an amazing job organizing daily activities for the residents, and I especially love their monthly vendor market. I truly can't emphasize enough how great this place is for you or a loved one.

I visit my family here often, and every time I'm there I'm impressed by how beautiful and well-kept…read morethe grounds are. The staff and residents are always so kind and welcoming, which makes the whole place feel very warm and comfortable.