OMG! i am under contract with westin and going through this reviews, i am so down and heart broken. I pray God that is shouldn't be my story with westin, i love your house design and I decided to go with a new build to avoid all repairs. no one should be doing repairs in their new home untill it's like after 5years. i feel so bad for these other people on here with their problems. PLESSSSSSSSSSSSSSS! Westin take your time to build my house because i really don't know what i will do if i have these problems. I am giving this 5 stars because that is my expectation of my house. plss! read more

The negotiation has already been completed, and the purchase price for this specific house has been agreed upon. There is no uncertainty from one house to another. The $70,000 incentive is intended to be applied to the original price to arrive at the final agreed purchase price. Given that, why isn't there a contract amendment reflecting the agreed purchase price? Instead, the contract only includes a general term stating that we will provide up to $70,000, without specifying the final agreed price. read more

DO NOT PURCHASE FROM WESTIN. They have a very pressure tactic and try to price increase. Sales manager Jay is unprofessional and not customer oriented at all. They are withholding my earnest deposit, and increasing home price. They said they would give me the same price on the home and asked to contract again asking for $5,000 additional and denied it and upsold. I'm disappointed and want to warn anyone wanting to buy a home. They are deceiving and not the best for your home buying experience. read more

1. Price increase soon as you are interested. 2. Sales manager does not seem care to sell home. 3. Trash everywhere and told us " Hispanics does not getting pay enough to pick up their trash" from project manager 4. Sloppy job on finishing. 5. You can't get in touch with anyone when you making a calls or returning calls. 6. Scheduling not match as promised 7. Took extra a month and half to finish job than promise. I won't ever purchasing from Westin homes again or recommend to anyone. read more

*Do NOT buy a Westin home . -Here is why I will never recommend buying a home from this company. **Neighborhood -Colton ** I went under contract on this home when it was 75% finished. I noticed standing water in the shower area, but didn't think anything of it because it was still under construction. I was under the impression I was getting a full sprinkler system with a house of this caliber (600k) . About the time the house was 90% finished. We noticed we had a full sprinkler system laid before sod was laid. Of course, this is my concerns about the sprinkler system since it was visibly in the ground already. One week later, we noticed the builders ripped all the pipes out out of the ground and the unit off of the wall in the garage. Upon asking "what happened " I was told by the builder my house was one of two houses on that entire street that didn't have a sprinkler system at Patch to the paperwork.. So 600k house no sprinkler system included.. that was the first hiccup . I moved into my house December 30, 2025, since then my pipes on the first story of my house have backed up human feces into my shower, three or four times.. upon inspection from the plumbing company Westin hired.. I was told multiple times there was nothing wrong with my pipes and two just flushing large items down the drain... 2 people live in this house including myself. Every problem with the pipes was blamed on us. yes they had crews out to fix, being at the house was still under warranty. Let's fast-forward to today, they got a tunnel under my house to fix the pipe. They originally told me nothing was wrong with..(lied to me ) this is typical with builders trying to put a Band-Aid on a larger problem.. My pipe exploded about a week ago in my front bathroom and in my mat or bathroom.. Human feces spread throughout the front of my house into the walls, damaging my carpet and drywall.. Do you think that Westin rushed to fix me house and leave it in the condition it was before a they exploded my pipes ? NO they did not . I have now dealt with two management people from Westin. Both men (I'll spare you the names ) have no idea how to manage working crew.. I find myself running my own business during the day and picking up the pieces that they left behind. Do you think Weston acid washed the feces from my shower area as to avoid infection?? No they did not .. I have to micromanage every person that comes into my .. * I have plenty of pictures and video to support all statements being made in this review.. To recap 1.) House (still) under construction since one week after we closed December 30, 2025. 2.) Dead grass , dead plants, because Westin was too cheap to provide a sprinkler system for my house. Uneven Bermuda grass in Front yard and in the back . I am having to spend hundreds of dollar to level my yard properly . 3.) Westin we'll find the cheapest way to fix your house... creating a larger problem in the end. 4.) luckily we are under warranty or we would be stuck paying for all these repairs. 5.) plumbing company. Du West , left a large green T-shirt inside of my pipes after tunneling under my house.. this is what caused the explosion in my pipes and for feces to be spread across the front of my house and back. Conclusion: As soon as we have lived in this house long enough, we plan to put this house up for sale and build a custom house with a new builder . NOT WESTIN. Cheap fixtures , cheap everything . Stay far away from this builder . Sincerely , A local business owner. And Owner of a Westin home in Colton. read more

It has been one issue or the other since moving in and the builder has tried to be helpful. We currently have water not drowning in the toilet and the shower of all the bathrooms in the 1st floor and the experience with Westin and the warranty process has been exhausting and doesn't seem like we wil get any resolution soon. This issue has been intermittent initially with just the master's bedroom sink, shower and toilet but now it's the whole first floor. read more

Terrible. Do not work with this company . We tried to buy a house , put the deposit down and was completely mislead. Do not recommend!

Run far away. Mario with sales was amazing. He still checks in but not much he can do for warranty. For our initial walk I spent two hours taping the home and showing them where the concrete work was so crappy there were cracks everywhere. The slab for ac is not completely poured with concrete and has major gaps. Layne Millsaps the warranty guy promised everything would be taken care of. They bank on you needing to close and he literally did not fix anything. When I came to rewalk they had pulled off all the tape and not fixed anything drywall issues or anything else. I was annoyed because I had to waste work time to come do this yet nothing was actually corrected. He assured me when I came again to walk he would fix it all. There were literally unpainted parts in the home. Upon returning I showed him again about at this point we are in a tough situation because we need to move out of current home and move and Westin wants to close before the month end. Layne assured me he would fix everything just sign his paperwork. I took his word which was my biggest mistake. When we move in the home wasn't even cleaned. Paint stains and dirt all over the home. Shower rods not installed, plumbing and electrical issues. AC upstairs wouldn't work at all. They had checked nothing. After numerous requests to Layne and warranty through the portal I tried escalating to his supervisor. Jonny Cedro his supervisor should not be in customer service because when he came into my home he was super rude and starts holding up the walkthrough paper work I signed. I tried explaining to him that Layne had assured me that things would get fixed but he wasn't receptive at all. I was clearly frustrated at this point and he does nothing customer service wise. I showed him all around the home and most of those items are still not addressed because they are "non warrantable". I bought the home last year and have over 8 different places leak in the house. The first time there were 3 major leaks in the house and after a little rain this month there are 5 more leaks. First time they sent roofers to come look and fixed some issues. Now I have submitted another request but this is very concerning especially when we are paying 750k for this home. There are 3 others on my street with Westin homes that I spoke to with similar experiences. The HVAC company has been out 3 times and I still have major issues with some rooms being like a sauna and other rooms being cold. Westin tells you to contact them directly and you are on your own. The electrical has been the same and Westin also does not get involved. The electrical issues were resolved so far by electrical company but you cannot request any of those under warranty and have to go directly to them. The grading of the landscaping is so bad most of the grass on the sides are gone. Save your money and invest in a Perry home or another builder. If you are going with Westin document everything and take pictures because they will remove your blue tape and say it's all fixed. I am pretty lost at what to do but thought others should know our experience. read more

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Buyers beware!!! I bought a home in Jordan ranch from Westin Homes around a month ago and it was easy to close on my home with Holly from Westin, but when the new home had issues, which are under warranty, project manager Chris from Westin Homes (281) 409-9479, makes excuses or tells me that I showed have checked before closing. Easy to buy the home, it is super difficult to get things fixed or corrected by Westin Homes for warranty. read more

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No zero star? Bought a brand new house for three quarter of a million dollars. Within one year, several construction and functionality issues Westin home warranty is terrible. They try to blame everything on not warrantable. Their warranty is worded ambiguously. Nothing for them is craftsmanship issue. A few of my neighbors also same. If you are all suffering out there then we can start a class action lawsuit against them with evidence. As a homeowner I demand transparency and action. Not a run around. I will be reporting them to several agencies and take it from there. Contact me at tapas.nuwal@gmail.com if you need help and discuss this further. read more

Title: Disappointed with Westin Homes - Poor Brick Quality and Unresponsive Customer Service I recently purchased a home from Westin Homes, and I regret to say that my experience has been far from satisfactory. Six months post-closing, I'm facing a significant issue with the brickwork, which has severely impacted my satisfaction and trust in this builder. Issue with Brick Color: The main concern is the brick color of my house. I chose the Alpine Fog brick for its unique grayish hue, but within just half a year, the color has faded dramatically, turning an unattractive shade of red. This is not what I expected from a reputed builder like Westin Homes, and it certainly doesn't align with the quality standards they advertise. Lack of Support and Responsiveness: My frustration was compounded by the lack of support from their customer service team. I opened a warranty ticket to address this issue, only to have it closed with a curt response stating it was "not warrantable." Seeking further assistance, I inquired about any necessary care or maintenance to protect the brick color, but my queries were met with silence. Despite multiple follow-ups, I have yet to receive any guidance or acknowledgment from their team. This experience has been disheartening. As a homeowner, I expected a certain level of quality and customer service from Westin Homes, but they have failed to meet these basic expectations. The poor quality of materials and the unresponsiveness of their customer service team are major red flags for any potential homebuyers considering Westin Homes. Attached the images of my home brick, what was showed in design center, and a screenshot of my emails to Westin homes warranty department. If you compare what showed in design center vs how our home brick is you will notice a drastic difference in color. I have worked with Stefan, and he is a great sales man, nothing wrong with him he was so patient and answered all my questions. He is also new to Westin homes. read more

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The Election Day is our closing-date, I don't why WestinHomes want us close on that date next week when home loan rates continue to rise. It's our first marriage home. We felt force to move quickly on a home which only 35 days to close after agreement buying. We only have 2 walk throughs, which the first one is blue-tape things for fixes on our home and the second one is final walk through that you cannot tape anything you want fix because your exclusive chance is your first walkthrough. Unfortunately, your final walk through is your second walk through just 3 days before the closing-date. While with other different builders, there are at least 4 walk throughs and attempted fixes on home before closing. My appraisal report my home value is less almost 7k than sale price. We want WestinHomes decrease the sale price according to the reasonable appraisal price, but you guess right it's impossible to happen with builders change any price reduction however my realtor agent and we work so hard. I know the WestinHomes customer service gonna say that the contract we signed when we paid 10k the earnest money, the buyer responsible for the difference between the appraisal price and sale price. But it was a thick contract like a book we signed in couple minutes without even read it because we trusted them and happy with WestinHomes at early time. So we feel so sad and cheated after we realized what we signed. All the other builders like PerryHomes are covered for a 10-year period through Structure, but WestinHomes provide only 6 years major structural defects while lots of negative home quality reviews already exited. I don't know what my home will happen in the future, just learned lessons think more about you big purchases, search more infos, and read before you sign. I give one star just because the beautiful design when I first time see it. read more

Westin is partnering with HomePro as their security company and they fail to follow up HomePro if the homebuyer has issues. HomePro thrives on dishonesty and deceiving business practices. They used ''I got you'' techniques because what the sales guy will tell you is very different from what the contract fine prints say, because they know you will not be able to read everything before you sign. They have been reported to the Better Business Bureau(BBB) multiple times. SO I do not know why Westin is using them as their security company. read more

Buyer beware. I gave $10,000 earnest money on a home. Subsequently lost my job and they are refusing to give my money back. Nothing but a bunch of snakes here. Westin homes is a pirate ship. Sadly this seems to be the method of doing business for Westin. Google and Yelp reviews are predominantly negative. I lost my job. There appears to be an escape valve in the contract for not securing financing but Westin is refusing to honor it. Sorry you lost your job. We will feel terrible spending your $10,000. Shame on you Westin. There is a special place in hell for people like you. read more

I'm in extreme trauma every-time it rains in my newly bought Westin Homes in Bridgeland, Cypress. Every single time we raise a warranty request their warranty manager has excuses. Their project Manager had recorded our conservation without our consent in one of their visit. I do not think there are any ethical code of conduct in the company Absolutely would want to warn its better to stay away from buying homes built by Westin Homes if you need peace of mind I would not want to give even 1 star to this company read more

My home is a Westin home...and I love it!!! Very well built. My realtor along with Westin made my home building and buying experience so pleasant and painless read more

Don't even bother to buy houses from this WESTIN HOMES, they don't honor the warranty for the items they have listed in the paper. Bad quality mortar work, poor construction material, inexperience engineer assigned for your house. Now for warranty they don't even care, they just close my request without doing anything. When asked, we are done with the work and rest are not warrantable even though when you have proof. Attaching images of work they do during your warranty request and leave it over 1. Landscaping in the backyard, water keeps getting clogged. We had this requested to be fixed from the day we moved to the house and Joe and Westin warranty team kept pushing it because of the next door sprinkler or we have been sprinkling lots of water. When we showed proof, they just installed a drain just for few feet and didn't install where the problem exist. Now the problem is still open, they claim that we have installed sprinkler and the warranty voids. Well, WESTIN, how about me complaning the issue from the day one, i didnt the sprinkler installed? Why did you even install the drain in first place when warranty was voided? Now when you cant get the problem sorted out, you playing the game 2. 2nd floor bedroom window started to rust. The funny response from the warranty team "Its due to rain and its has salt". Bravo! Well, i ask, why not rest of the other window? And why not other houses have same issue? So should i put an umbrella to my window? The same window had issues and it was replaced by WESTIN now saying its not warrantable. How funny? read more

Westin Homes - General Contractors Near Me - Sugar Land, Texas

Hi , my name is Noreen I just closed my half a million dollar house in Grand Central Park in Conrore. 3 weeks a go my Master bed room and closet carpet was shocked in water .My house is under warranty and new construction. I immediately emailed them. After 2 days guy came inn and cut the mate under the carpet and he left the carpet as is wet and he didn't figure out where is the leekage . We again emaild and order work and other plumber came in and left without fixing the leakage and my whole house is stinky because of the wet carpet. passed 4 days submit the work order again and wrote an email they are not replying or neither responding. It's so davestating read more

We just bought a new Westin home 12 days ago, and since then an electrician has to come to the house every other day. Westin builders used the cheapest electric wire #14 and 15 amps breakers to control circuits that involve 6 to 8 plugs and switches in the same line. Off course, every time we plug 2 different items, the GFI and/or the breaker for that circuit just stop working. And I am not talking about heavy electric machinery here, just a fridge and a coffeemaker. This an almost $700K home, so I really do not see a reason to use the cheapest, poor quality materials and an under-estimated design for the electric plan. DO NOT BUY THESE OVERPRICED HOUSES! Alejandro read more

Do not use this builder. Yes the grand entry way is nice to look at, but all of the semi-custom additions to this home are only in place to detract from the low quality build of the home itself. After you sign the contract they will refuse to provide you a home you are satisfied with and you will be left with sub par construction. Your choices are to either forfeit your money or accept the low quality construction. It took us 4 walk throughs and attempted fixes on our home before we finally decided to move on to another builder. Pictures here do not completely show the disappointing workmanship offered. read more

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So when you are buying a expensive house you expect good quality workmanship and after sales service. But sadly that not the case for Westin Homes. After I move-in Westin Candela-50 project home, I found some problem in plumbing and kitchen countertop and i raise the ticket accordingly. Lets talk about the problem first. I have counter-top/island in kitchen. When you turn off the faucet the little bit of water falls there or any water leaking from faucet the water flows to the other side. They put the slope in such a way that the water flows to the other side. For that, I need to mop the top of countertop everyday at least 5 times. The apartment i was living had a countertop way smaller in width than Westin 1. Water on that never flowed beyond 4-5 inches towards other side. But the Service contractor who came to check the problem keep denying there is any problem. Even the plumber from Westin came here to fix other problem can see the problem and keep suggesting to raise the matter to Westin as it is the job of Counter-top personnel. I also checked with independent contractor who also said slope is the problem. But its more than 3 Weeks he neither solve the problem nor closes the ticket. There was another problem in painting in door as they never painted that part. So i told them to fix and he answered in email that he can do it as a courtesy (As if he is doing mercy on me!). The same service contractor was so good before closing(As if he will any problem within a sec-1 text away as in his words ). Now he don't pick-up phone, don't even care to respond to the text. And this is called warranty service. Think about something you need from them which don't fall under warranty. Sorry for the long review. They are good at design but service....think before you Buy read more

Beware and stay away, was getting ready to sign the contract on a brand new home in Tavola. They sent over the contract and wow is all I can say, they warranty and guarantee nothing and you $10,000 earnest money they require is non refundable in any aspect. Tried to overlook it all if they just put a place in there stating if the financing fell through I get my earnest money back. My sales agent said no corporate won't do that this is their policy. Absolute ZERO wiggle room and no protection for the buyer. Read the fine print and don't sign anything because they are straight scam artists with nice contracts that void them from any responsibility. read more

Veterans Beware! After the home we wanted appraised for lower than expected the deal fell into limbo and SILENCE. Since it was no fault of ours, we asked for our $10k earnest money back and was informed we could only transfer it. INCORRECT, we are protected since we are using a VA backed loan. It was two options they could lower the price of the home or return our money. But the rep Thomas Matej didn't want to take another hit. Apparently he was aware of this issue from two other homes. We have emailed everyone and no response about our money. Our lender even emailed them and crickets. However, the sign on the house was changed from pending to available which is illegal since we are still under contract. Not to mention, they conveniently wanted us to sign the mandatory VA clause at signing which was brought to their attention by our lenders early on. read more

If you want the curve stair with the dramatics for the entry way. Then this is your go to builder in 600k and under ( depending on location of course) price point. BUT! they knows this too. Great product but for the entry way dramatics. Your paying the cost! Westin builds all over Houston. read more

Lipstick on a Pig! I thought Westin was a upper end builder, I was so wrong. What I got was an"entry level quality" at a large over price. 1. Garage door, very low quality, they bought a budget white door and painted it. 3 months later pain is peeling off. No Garage door opener $700k and you get the lowest end door on the market, real builder would have a factory painted door. Windows , 2.entry level pvc(plastic) windows. Only single hung not even double hung like most builders. 3 Paint and caulk were done very poorly. $15000.00 estimate to strip and fix paint. 4.Appliances are cheap whirlpool, builders grade. No washer, dryer or refrigerator included.... Did I mention this house sells for &700k?? 5.Trim in mostly MDF and will never last. Most of the doors are not plumb or level as is the trim. 7. Lights are very low quality from $4!cheap Chinese wafer lights to fixtures with screws missing. 8. Flooring is low quality Shaw carport and inexpensive tile. 9 fireplace is a joke. Gas flame is barely big enough to light Santa's pipe. No mantel just a tall drywall wall. 10. The have areas for built in cabinets in the bathroom and family room,but stopped providing them so you have to pay$20k to finish them if you don't want big gaps. There is so much more one could write, but you see the trend. The bottom line is this is a low end quality home with a large price tag .... Made a n China assembled in Mexico sums it up. I've owned homes for 40 years and this is by far the lowest "quality" home. Don't be fooled by the sqft you get.... Stay away your wallet and family will appreciate it read more

if I could give 0 stars to this house, I would. Ongoing humidity issues that were never resolved after double digit visits from Houk. Roof leaks, and the contractor Westin sent had no clue why he was here and didn't speak any English so it was hard to communicate what needed to be done and where. It is now leaking in a second area. Drainage issues which were addressed but never fixed. Master bath has a leak behind the shower, and guess what? 4 months out of warranty and the plumber listed as Westins go to is the worst rated plumber in the area. When we were looking at this house a little over 2 years ago, the agent said "we had a hard time finding contractors after Harvey"..we SHOULD have asked her more and definitely got a thorough inspection. The house is made to look good, but quality is subpar at best. read more

I was told on the phone that my earnest money would be returned by Ryan Matej. I was also sent an email with the manager saying he would take care of it. I am now being ignored. I should not be subject to buy a home when I am racially profiled and "can't" afford a home based on someone's opinion of me because I am BLACK. I have filed a complaint with the Attorney general for racial discrimination. The contract also states that if both parties agree to terminate the contract then it can be terminated and the earnest money returned. When did this change? I am being forced to buy a home with someone who does value me and a black consumer? How is that okay? How would you feel if this were you?? read more

Westin Homes - Conversation with manager after I emailed asking for my money back as well as when I told him my concern. - General Contractors Near Me - Sugar Land, Texas

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My wife and I just walked away from a potential Westin home buy in Houston/The Groves. The people and builders were unprofessional throughout the entire process. The final straw was covering up structural mistakes with cosmetics that both the inspector and my wife and I noticed. We were supposed to close on our home on 3/26/24 (today is 3/22/24) but appliances and other systems were either not installed in time or below par. Our inspector could never perform a full inspection because something was always off or missing in the home. Blane, who works for Westin, lied to my wife, the realtor, and myself by saying he would pay for the re-inspection fee due to their mishaps but then refused to do so 4 days before closing. We asked to speak to his boss/Regional Construction Manager David Carter about the state of the home but were told that we weren't allowed his information. Thank God we walked away from them and didn't purchase a Westin home. Something is definitely not legit about them. read more

We're purchasing a home out this way and all the homes I have seen so far has exceeded my expectations & I love it so when you get a chance check them out ! They have homes various feet for your knee and feet for family small communities very nice read more

The week after we closed we put in our first Warranty claim for missing paint, sprinkler 4ft onto neighbors yard, and a chunk in garage door. Everything was denied because it was "cosmetic" except the sprinkler. After a week or 2 of arguing that this stuff was brought up at closing they agreed to do it. Painter showed up randomly 3 days later after he was supposed to and had to come back multiple times to actually do it properly. I was very clear after they replaced 1 garage door panel that the whole garage door needed to be repainted as it faces the sun and was told by the construction supervisor as well as the painter (even when he showed up to actually do it) that would be the case, he did not, so that was another battle for a week. We had back yard drainage on pur closing as needed to be fixed, all they did was moove the swamp from beside the house to the middle of our backyard rendering it useless for 3 days after it rains and having to give our dog a bath everytime we let him out there. The Westin Standard" was 48 hrs of 70-80 degree weather no pooling of water, when there was still wayer after 48 hrs it turned into 48 hrs of 80-90 degree weather. I've now been completely ghosted by 2 different people from westin. There are still 8 westin homes for sale in my area (including the house next door) that I enjoy walking my dog in multiple times a day and I enjoy letting people know about my experience so it helps me get through the day. The business model of screwing your customers in an area you still need business in is a very curious business model. Oh, construction supervisor told me the guys they contract are so cheap there is no danger of them losing their contract, just imagine the quality of work you get without the threat of being fired lol, Good Luck in your future westin, you're going to need it! read more

Watch out buying in Tavola with Westin, part of the subdivision is high risk flood zone according to Fema. They don't mention this nor do the mention the flood walls that were installed. Your 10k you will not get back. Good luck. read more

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This experience with Westin Homes has been a nightmare. The communication overall was poor,and damn near non-existent. The communication between departments is truly a Joke. The sales department, the builder, loan officer, etc, were not great. Friendly, but not great at all. There was a lot of finger pointing when communication broke down or when things were not completed or submitted on time. Emails and phone calls were not responded to and there was a lack of urgency to call back in a timely manner, if at all. Westin Homes do not include certain things one might expect when purchasing a home. No grass, no gutters, no garage door opener. The living room does not have adequate lighting. There's no recessed lighting in the living room so it's very dark. Some of the appliances and fixtures do not match, or are not the same brand. The house was not cleaned after the final walk through. The cleaners used the bathroom and didn't properly flush or clean it back up. One of the windows has a crack in it and there is dust, dirt, and paint everywhere. The media room doors do not fully close and we were told everything would be taken care of, when it was not. Corners where cut and things were not fixed when marked. You are buying a rotunda and a nice looking exterior. After closing, we were told that we would not get the keys to the house because the final inspection was not submitted. We closed and the there was no inspection submitted! We had to call several times and ask about it only to receive a call back 15 minutes later. To be told "I know, I'm calling about it now." Beware! read more

DO NOT...I REPEAT...DO NOT PURCHASE A WESTIN HOME...Unless you like being lied to. I am a Top Producing Realtor and specialize in selling New Construction homes to my Buyers. I brought my clients to a Westin Home in the community of Artavia. There are several Builders to choose from however my clients needed a completed home.Westin and Coventry both had completed homes and Westin was a bit less so my clients decided to go with them. The So called " new home sales counselor" just double talked the entire time promising all kinds of things to my clients...all of which did not happen. We met with the Builder Kevin who met us for the Blue Tape walk through and this is where the lies unraveled. We were shocked at the number of items that were promised and never delivered: NO sod in the back, NO gutters, No sprinklers NO down spouts...the builder actually said that the neighbors "steal" them so they don't put them in!!! We were dealing with all of this until the FINAL STRAW AND LIE was too much to handle...when we asked where the garage door openers were the builder put his head down and said..." Well...Westin does not put them in....There is a Supply Chain Issue!!! What a LAME EXCUSE FOR A COMPANY...He saw how MAD My clients were so he told us to go back and talk to the sales lady Dondra Dunaway. I drove them back to the model and confronted her...She yelled and blamed the company saying she would "Get in trouble if she even tried to ask for the garage door openers" and there was No way she would even ask!!!! This Company is willing to loose a $600,000 Sale and Alienate both my clients and their Realtors rather than do what was promised! TO TOP OFF THE INCOMPETENCE AND INCONSIDERATION OF THIS HORRIBLE COMPANY....I offered to pay...out of my pocket for the Garage Door Openers on the behalf of my clients and asked them to just install them....THEY REFUSED!!! If you want to be treated with respect, fairness and dignity...DO NOT PURCHASE BUY, ENTER INTO ANY AGREEMENT WITH WESTIN HOMES. IF YOU ARE A REALTOR, IN MY OPINION, I WOULD NEVER BRING MY CLIENTSTO THIS BUILDER....NEVER AGAIN...IF WE COULD TERMINATE AND GET THEIR EARNEST MONEY BACK WE WOULD CANCEL THIS CONTRACT AND WALK OVER TO COVENTRY HOMES...They are wonderful. Their Manager Ryan was the worst of all of them and also refused to do anything for my clients and told me to "get a Lawyer if we wanted"!!! STAY FAR FAR AWAY FROM WESTIN HOMES...I WANTED TO GIVE A MINUS STAR BUT IT ONLY LET ME GIVE THEM AT LEAST ONE STAR read more

Our roof in our NEW home is under warranty and Westin won't fix it. It's had a leak before...that they fixed. But this time, they claim it isn't poor construction (like last time)...it's an act of God. Mmmk Westin Homes ...I see you and will warn all friends, realtors, and developers of all the issues (bc this isn't the first) we've had. Including so many issues you didn't want to fix prior to closing...like FOUNDATION issues we had to fight tooth and nail for you to fix. Half a million dollar home and really shitty builder read more

Worst customer service, make you feel lowly. particularly their sales team in ROUGH HOLLOW is so rude.

At this point, is best to take legal actions on this company. The worse mistake of our lives has been purchasing a brand new home with Westin. I will do everything I can to ensure all my friends, colleagues and people we know do not go through this nightmare. They sucked out the fun and happiness in buying a brand new home. My wife and I worked so hard for years to save up money to buy a $665k house in the Candela community in Richmond Texas. The experience with this company has been nothing less than a nightmare. During our final walk through on July 2, 2024 we were promised the Leaky roof we spoted in the garage (we have dated pictures and subsequent email we sent as proof), will be fixed before our possession date the next day. They also promised to clean up the house and get it ready for us. We trusted them, and the next day we proceeded to the title office in SugarLand to close, thinking everything was handled. It was a nightmare to get the keys that day, they literally were confused on who had the keys. We went to their showroom offices in Candela, where we were told to go collect the keys, and nobody knew what we were talking about. Finally we got the keys, and walked into a messy house . No cleaning happened as promised, no fixing of all items that was promised a day before. My wife had to send an email to complain; finally they sent a cleaning crew the next day. The leaking roof still wasn't fixed. Everytime it rains, our garage (in a brand new home) leaks. We have had 4 rainfalls since we moved in. The garage is beginning to smell like mold is about to start growing. Everytime it rains, we panic! With the potential of mold growing, this people are putting the health and safety of my kids on the line. Who knows if the house already has molds growing somewhere we can't see? We have explicit warranty for one year. We were referred to go through the Warranty company by Westin. The warranty company came out twice to inspect, and promised they will fix it ASAP. Nothing happened! My wife sent multiple emails after the last rainfall, to ask why this isn't ranked as an emergency. Guess what? We recieved an email from the same warranty guy saying he thought we told him that the roof guys, who came out before him, have already fixed the roof. This is the same person, who we took on a walk-through around the property that promised to handle it asap. It appears these people are just a bunch of jokers. Even the way the warranty guy spoke to us about fixing all issues, sounded like he was doing us a favor. He will say things like, "i will see what i can do to help you folks out". Almost like he is a charity organization, giving us black people aid. Bizzare!!! Other issues, as minor as our back fence gate not closing well , plus paint stains on our stair railings have all been promised to be handled yet nothing. They all talk and lie. But one thing I'm not going to do, is beg and plead for want i am entitled to. They can try that b.s with other black families, not mine. Don't even get me started with how they gave us the wrong keys to another person's mailbox, etc. It's been a nightmare with this people. I honestly feel their is a racial hang up with this company, because this behavior is not rational or normal. They make you beg and plead literally for stuff they are supposed to do. Yet after you put your pride away to beg and plead, just for the sake of peace, they still dont do it. At this point I just need to contact a residential lawyer to enforce my one year explicit warranty rights. They will pay for any out of pocket costs or issues that stems out of this mess they are purposely putting us through. read more

I'm just in the process of getting a new home with them. Unfortunately due to the market conditions, we felt force to move quickly on a home back in March, Westin Homes at the time was asking for a $10,000.00 earnest money, we haven't even have a closing date yet and we are disappointed already. No flexibility on anything, we understand it is an inventory home but when we signed the contract only the foundation concrete slab was poured. They don't allow any adjustments of any kind, not even if willing to pay for them. On top of that, I've been visiting the construction site very often and we see little to no progress while you see other homes from other builders being completed around ours. They trick you with this beautiful entrance with high ceilings and curved staircase, but then you notice the cheap materials and flaws in the construction all over. They even have some crazy design problems for the Terrace model where they have a bathroom that connects to tiny rooms and they have 3 doors that collide at each other, very inconvenient and very uncomfortable. They try to cut corners and not thinking about their customers but only their profit margins. They should have design pockets doors for that area to make access easier. When ask if they will give us a special existing customer discount in order to move to another floor plan they said they won't do that, and we are welcome to lose our hard work earned money to them and try to find another home with another builder, instead of trying to help us get a different home within the neighborhood and with Westin. The house doesn't have any storage space, they don't include basic things like Garage Gate Opener or even the same faucets around the home, they cut corners and use cheap material in everything that is not visible from the entrance, they try to hook you with the beautiful exteriors and entrance, but then they are super cheap when in comes to the details and the living space. They don't seem to care about their customers. We are very disappointed and we are trap since we already gave them our $10,000.00. We don't even have a clue when are we closing the home and we already hate it. That is very sad for a house of almost $400,000.00. My name is Antonio Zambrano the home is in Candela 40', 26622 Polaris Rise Ln, Richmond TX 77406. Westin Homes should be trying to make their customer happy first that will bring more sales and more profit, but they are only thinking in the present and making money now, instead of having great reviews and happy customers they do the opposite. read more

Don't buy a Westin. They are RACIST (management not salesman) and NOT VETERAN FRIENDLY. They pull you in and bait you, just as another rater stated. They're extremely overpriced and not worth the money. Don't be fooled by the "reasonable" price because once you get to the design center they charge you for everything from the backyard grass $900 (front yard standard), to the gutters, garage door openers $400 per garage) and stainless steel appliances ($1200 to upgrade to stainless), standard is black btw. They rush you and make your design center appointment 2 days apart and send you a butt load of catalogs to view with the outdated prices. Needless to say I moved on to a new builder and lost my money. Still waiting on my 3k deposit refund. Out 2k from earnest. A holes. Again it's only so much the sales people can do, but the management team... GARBAGE read more

These guys are honestly terrible. They are low budget and cut corners at every chance they get. Their sellers are arrogant and honestly unqualified. Their job sites are a mess with garbage and debris looking like what you would expect in a warzone. Also they have no way of contacting them, they purposely go out of their way to make it almost impossible to get in touch with them so eventually you get so frustrated you have to find other ways to remedy. Terrible people all around. read more

I updated my initial review before I knew that I could update it like this. So refer back to original review. Also I find it funny that I left my phone number and their only priority was to defend themselves on here, with half truths, to make them look better to potential readers, and not contact me to make it right despite claiming that customer satisfaction is their top priority. read more