Stihl staff is not educated enough on products or warranties. Bought a brand new chainsaw was told…read moreit was two year warranty, they sold me additional oil to extend the warranty to four years. I use the chainsaw for 15 minutes and it threw a chain. Two links in the chain were not flexible when I tried to replace the chain back on the chainsaw, took it back to the store told me I had to buy a new chain, and that everything on the saw was covered for the warranty except the chain. Buying an expensive product get told one story as soon as something needs to be replaced they tell you a different story. The department provided terrible service. I then went to the store manager, who sold me the chain at a very slight discount. Even though the staff was not forthright with me around the #Warranty when I bought the saw. After leaving the store, I called the manufacturer who told me if I was still at the store they could talk to the store and get me the replacement chain for free. Not a satisfied customer I will not be buying additional products from your store.

Took my lawn mower in to Feldmans Farm & Home in Bonner Springs, Kansas for servicing in March, had…read moremower for over a week didn't call me or text to say it was ready, had to call. Picked up mower despite website & receipt saying cleaning was part of the 89.00 servicing it was not clean. Mowers self propel didn't work took mower back, they had it 47 days, replacing multiple parts, it was still under warranty with honda, they had to keep calling Honda to tell them what it might be, finally they were told cable needed adjusting, they couldn't do that, Honda sent a rep who adjusted & educating them. Had to buy a mower to mow my grass. Picked up my mower and Managers comment to us from Owner was not to shop there again. This is rude behavior when none of this was my fault. This is a terrible business.

I love Menards. I think the rebate is useless and I think the co.pany knows it but uses it as bait…read moreto get people to come in. I always forget to take care of it. Menard's has everything I need and prices are ok.

We visit Kansas City regularly said we were going to stop by Menards to see what they had, and we…read morefinally made it. And we were not disappointed. They have crazy convenient hours. They open at 6 o'clock in the morning and stay open late. They literally have almost anything and everything you could want from uniquely flavored oreos to cheap shavers to led key chains to flavored pumpkin seeds and great deals on ginger ale. We probably walked around the store for a good hour and still didn't see everything. I also bought a good quality jacket for $15. We will definitely be back again to see what else we can find. They have a cool checkout process as well. They put your items on the conveyor belt and you bag.

Excellent service at Nebraska Furniture Mart in Kansas City on March 5, 2026! Francesca Canedy went…read moreabove and beyond to help us find a sectional that matched our very specific dimensions, which was not an easy task. She took the time to carefully search through options and made sure we found the perfect fit. Her patience, professionalism, and dedication to helping us were truly impressive. Exceptional customer service--thank you, Francesca!

Buyer beware! I ordered and paid for patio furniture from NFM on 5/12/2026 and was told the…read morearrival date would be 7/6 (8 weeks because it was special order). I have since received ~ 10 text messages from NFM informing me that this order is delayed. It's been over 15 weeks now, and today's text message delay is giving me a delivery date of 9/18. That is approx 19 weeks (over 4 months!) from the date of order and payment. And I have zero confidence this won't be delayed again. My calls to NFM customer service to try to get explanation or support have been completely fruitless. They cannot explain the over 4 month delay, or cancel my order without a 25% restocking fee. They are unwilling to call the manufacturer to find out what the problem is or try to solve it. Most frustrating consumer experience of my entire life!

Everything was wonderful. Such a HIDDEN gem for upscale, high quality furniture. I went all over…read moreKansas City looking for stuff that isn't cheap particleboard. Even C&B, Arhous, and RH are starting to "fake out" their furniture. If you are looking for high end furniture, this is your spot!

Lynn is so helpful in the looking for new furniture process. Choices are good and she Carries…read morequality pieces. Customer service is outstanding.

I have used Smallwood Locksmiths to purchase several specialty products I have needed. The service…read morefrom John has been above and beyond what others have provided. Staff there have been able to solve multiple problems with nothing more than photos. We are just outside Chicago where we have many vendors to choose from. I still prefer contacting John to make sure I'm ordering the correct parts. The shipping is fast and I always receive a quality product. I highly recommend them and will continue to use them as my first contact when acquiring parts. City of Sterling Police

Rude, unprofessional, and not dependable. They did not show up at the given morning time and then…read moreblamed it on me for not answering their call. The only missed call was spam. They were unsympathetic and rude. After waiting another 3.5 hours, they still were not able to give a specific time but I was told "it should be this afternoon."

I'll start with the bad: there was a 4 week wait list, so we had to wait a month to get our tub…read moredone. The good: this company is made up of quality people that perform quality work! My crappy old bath tub gave me anxiety every time I looked at it. Not to mention when guests looked at it. MM took my flaking/chipped tub that looked as though it came from an abandoned mental institution - and turned it into a new creation. It's a thing of beauty. No more embarrassing tub from hell. Exceptional work. They will be our first call if this ever happens again! I'd give 10 stars if I could...

This was definitely a great investment on my part. The house I bought has an older tub - probably…read moreinstalled new back in 1950. The enamel was really worn in some spots, and it just looked horrible. This treatment made it look brand new, and the texturing on the bottom is great too. I had put those shower flowers on the bottom, and while they worked, they're kinda cheesy. Totally worth it. It was fast and easy.

The experience was amazing!! They have possibly all that you can think of at Smoke 'n Fire!!!!…read moreBetween every spice, every piece of equipment, and a plethora of knowledge for smoking and grilling!!! If I had to give you some advice; give yourself some time to look at everything and take time to look at it all!!! Meet the owners, Jim and Joan ask them for their advice about smoking and grilling!!! Such a great place to find amazing items to cook with and share with your family and friends!!!!!

I can not say enough about this great store!…read more A lot of great grilling and smoking choices, not to mention piles of accessories and fireplaces!!

I was forced to use this company by my builder when my house was built, and the experience has been…read moreextremely disappointing. I purchased several light fixtures from them, only to later find the exact same lights at Home Depot for one-third of the price. On top of that, about ten of the fixtures were missing a small bolt/nut that holds the shade in place. This makes changing a bulb extremely difficult. Only one fixture included the correct part, which is how I even realized the rest were missing. I searched every hardware store in town for this tiny 15-cent nut--no one carries it. When I contacted Wilson, they told me to reach out to Maxim, the manufacturer. Maxim then told me to contact Wilson because they were responsible for making it right. In the end, I was told I'd have to pay $10 per light fixture for each tiny nut--something that should cost pennies and should have been included in the first place. This is unacceptable customer service. After paying hundreds of dollars for fixtures, the least they could do is provide the missing parts. You would think a lighting store would carry basic hardware for the products they sell. Instead, for what they want to charge me for a few tiny nuts, I could buy several brand-new lights. Absolutely ridiculous. Would not recommend this place at all

Deb did such a great job of listening to our needs and helping to design the perfect look. Lance…read moreand Joe were professional in their installation and flexible. Thanks for putting f the final touches on our new home.

Great service, excellent/ fast customer service, and a very knowledgeable team. I drive 45 minutes…read moreeach way to get alfalfa and horse grain. Very much worth the value and quality.

Such a fun store. We have backyard chickens and needed oyster shell. Both bigger box stores in the…read morearea were out and we found this gem! Prices are right and love supporting small businesses. Will be back!