I recently took a beloved halogen task lamp in for repair. Although others had said it might be…read moreimpossible to fix, John analyzed it , and took care of it promptly! Because it is irreplaceable, this meant the world to me. And the charge was so nominal! I also enjoyed shopping there. It seems more inviting than other hardware stores!

Good place to shop for just about everything.......I've shopped there for years, and the is very…read moreknowledgeable

I just want to send a belated thank-you to everyone at Waldo Hardware for always being there to…read moreanswer my questions, guide me in my purchases, and assist me in any homeowner's dilemmas. On this recent visit, I especially want to recognize Mike L. I was working on a church project and, not being creative, was stuck regarding how to fix ribbons to a pole. He showed me several displays of hardware around the store that might serve my needs. After looking in three different areas, we found exactly the right item! And then I needed an enzymatic drain cleaner, and he walked me through the specifics of the various brands for sale, going through the details until we found just the right one for my needs. MANY thanks to Mike L. for his knowledge of hardware and home upkeep items, for his persistence in searching various areas until we found exactly the right item, and for his friendly, patient and welcoming attitude as we searched together. Thank you for such a pleasant shopping experience! Your great customer service is the reason I return to Waldo Hardware FIRST!

Updating my review as this has lowkey become a great, go-to hardware store. Despite living a…read morehandful of miles north, we discovered it when looking to get somewhere via ebike and the Trolley Trail, and it's been kind of great ever since. I've brought my pup in here as she continues to need some socialization and it always goes well. One time the clerks had their dog too and they became fast friends. This store really packs quite a bit into it. Of course it won't be as sizable as a Home Depot, but man oh man is the experience world's better. I found every single thing on my list which was great. It's closest size comparison to me would be the Ace in Westport, but hey guess what, you don't have to fear for your life in KC's worst intersection if you come here! It's easy to park in the lot out front, off of the always-busy 75th Street. My kids love it because they have a gumball machine, whoopie cushions, and other classics from back in the day when the world was making real attempts to be fun. I think I might even go out of my way again to come back to this spot more regularly.. nice place.

This place is run like a zoo with little to no staff. The selection is either poor or comically…read moreoverpriced. They didn't have what I came for and then I had to awkwardly pass everyone in line to leave because they route everyone out like they're loading cattle onto a truck. The Euston's Hardware down the street in Prairie Village has far superior service and prices. Plus it's not like trying to go the other way for a roller coaster line to leave(!)

I am curious to see how the layout for this store was planned out. I'm 99% sure they had an…read moreorganized stack of cards, fumbled them on the floor, scattered them around some more and said, "Yeah this layout will work." It's the biggest hodgepodge design I've witnessed. Additional bummer: This hardware store listed the deck stain I need online, so I drove out only to find they didn't have it. Not that many staff members had masks during the pandemic, the store is cramped, and just has a weird vibe overall. I'm glad this isn't my neighborhood hardware store, and if it was, I'd take the extra few minutes to go down to Euston Hardware instead.

We were researching to replace our kitchen hinges which were painted over. After trying to figure…read moreout our size and type via internet, decided to call this local shop. The gentlemen was very helpful in narrowing down our hinge but suggested we stop in to ensure he was correct. Drove to the store and was greeted by the gentleman on the phone. He knew exactly the size and model from the one I brought in. They had them in stock and were cheaper than most of their competition. I love that we could buy local and got a reasonable price with great service.

The staff here was incredibly helpful and went above and beyond! They were friendly, answered my…read morequestions, and were able to help me find exactly what I needed without being overbearing. I honestly don't know how their prices compare to the chain stores; they were able to help me so I didn't even look at other places. I love being able to support local, so this will always be my first choice when I need anything hardware related.

I had a need for a hardware store item this morning, which prompted me to visit Strasser Hardware,…read morea venerable business that has served the Rosedale community of Kansas City, Kansas for over 108 years. The staff's friendly greeting and offer to assist was a testament to their customers needs. Having been a customer years ago, I was pleased to see their continued dedication to customer satisfaction. If you can't find what you're looking for they are there to help you assist you in finding what it is you need. On your way out of the store make sure you stop and get you some popcorn. 910 Southwest Blvd., Kansas City, KS Monday -Friday 7 AM to 7 PM Saturday -Sunday 8 AM to 5 PM Friend)

My 76 year old mothers window air conditioner unit went out that was purchased at Strasser Hardware…read moreand was still under their 5 year warranty which she paid for. Thursday we were told a new one would be in by the following Monday and we could swap it out. Monday when we called to see if it was in we were told the new owners were not honoring old warranties. No call to notify us while she waited in her hot house for 5 days. Michael the manager and Vicky the purchaser pointed fingers at who dropped the ball and there was nothing the owners would do to help us. Horrible customer service. My father while alive spent all his time shopping at this store and this is how they treat long term customers. You lost our business and anyone else that will listen to how you treated our family. Shame on you!

Cocky and belittling customer service experience. Up sell nonstop was annoying. Overpriced products…read moredue to lacking supply of retail stores in area. "Expert" looked at newbie in store and I nearly spoke up as he made newbie feel dumb for not knowing certain terms. Fun to browse, great classes I bet, but just order elsewhere. Or avoid the place. My only negative yelp review ever!

Great experience with lathe expert as detailed below…read more I am a lathe junkie... I make goblets and bowls, and because I'm fairly new and am not wealthy, I have cheap gouges that I bought on the internet instead of at Woodcraft. I came to the ugly conclusion the other day that I didn't know how to sharpen my tools correctly, so I set out to find someone to get me on the right track. A really young guy named Tyler at Woodcraft is their undisputed lathe expert, so I went to talk to him about my troubles. I expected his time to cost me 20 or 30 bucks, but he put a new edge on the 2 that needed them for free! I will now be able to sharpen correctly from watching him do it. If your in the Overland Park area and you like specialty wood working like lathe projects, go check this place out if you've never been!

MIXED REVIEW Explanation will follow. I was quite happy and…read moresatisfied with the way both the local store and the corporate messaging handled my issue. However, the delivery company they use (I believe it is Door Dash) was VERY lacking. As in on the 3rd day I had still not received my "same-day delivery" and I had prepaid a nice tip for the driver. I was online shopping for some kitchen items I needed to replace. I was planning on either going to the store to pick it up or do curbside pickup. Once I had reached a certain amount an ad popped up for free same-day delivery. Why not, right? It's less than three miles, so I was not concerned about a delivery holdup. My order confirmation arrived at 10:31 am. I clicked tracking and the message read that I would have delivery by 9 PM Monday evening. No delivery on Monday. I messaged the automated system and they checked my order and eventually connected me to a customer service representative. He checked my order and told me it was released and was ready for the currier. I was not overly concerned once I heard that and assumed I would receive it on Tuesday. On Tuesday in the early afternoon, I had still not received my order. I called the store directly and they told me the entire order indeed had been processed and was still at the store. I asked if they had drivers delivering that day. I was told they did and it should definitely arrive in Tuesday. That evening I returned home about 10 PM. No package. I checked online to make sure I had not missed a delivery. Again I was connected to a customer service rep who looked up my order and said it should be ready and I could expect it the next day. On Wednesday I had some errands and stopped by the store and checked my order. The young lady at the return / customer service desk contacted someone who checked abs said the package was STILL at the store. He retrieved it for me. I mentioned that I had pre-tipped the delivery and would like to get my money returned as it had, in fact, not been delivered. I was put in touch with a store manager who was gracious and returned my tip. Everyone I dealt with at the store was very kind, patient, and understanding. One of the nearby cashiers said they had a woman just the day before with the same issue. I would NOT recommend trying the same-day delivery as the company they contract with (Door Dash) does not appear to be very reliable. Henceforth, I will either do curbside or in-store shopping. .

I was only in for a little bit but was surprised how unpleasant everyone was. The customer service…read morelady had a bad attitude, and even a guy who I think may have been a supervisor or manager. I never come to bed bath and beyond and this visit will keep me from coming back. At the very least, try a different location.

Customer Service: 9/10 They have drastically improved their customer service. Everyone was friendly…read moreand they made sure to be available whenever we needed someone. They were fully staffed, which is nice to see on a Sunday afternoon. Felicia is always fantastic and welcoming and I am always happy to see her! Diversity: 2/10 I do enjoy that there are lots of women working at this location, including two women managers. I would love to see more minority employees working at the store. Prices: 9/10 You're not going to find super awesome quality in their tools but their prices are awesome for items like tape measures and paint rollers. They are overpriced on flashlights and some gardening tools, but we have had great luck on everyday tool items. They are also the plug on painters tape. Location: 8/10 HF is never crowded, even during peak times. It's easy to get in and out even though the parking lot is kind of small. It's right on Santa Fe (135th) which is always busy no matter what time of the day. Overall: 9/10 HF is a great place to find super affordable tools that will get you through whatever project you are working on. You can never go wrong with a visit to this location and they are always fully stocked. I recommend.

Customer Service - this place is very well managed, the score manager ran to the front of the store…read moreto help with a situation. I have not see that effort or attitude in years, anywhere. I have been back several times and look forward to the next visit. I also had a return for a box that was missing 1 part, it was the smoothest transaction, very little downtime in my project and was able to get it done that day. Thanks for you all at Harbor Freight for managing and running a great business.