No employee is ever around. No one ever asks if you need help. The last half dozen times I've been in the store I have to walk up front to find a worker. They never can answer my question and rarely know where something is. I wish they would hire someone who knew about plumbing. read more

When I don't want to go to the big box stores I go here. They usually have what I want and it is close by.

Friendly and clean Ace franchise, close to home. It's not a lumber yard or big box (not a big box is why I feel good about shopping here), but it has what I need when I need it. The online shopping options are also good and they send online deals fairly often. A decent amount of Made in the USA items, but more would be very welcome. Prices are competitive, but you can find cheaper deals. Otherwise 5 stars. read more

I really like this particular Ace Hardware -- probably more so than any Ace location in the state of Oklahoma. It features an extensive inventory -- simply PERFECT for 99.9% of my needs. (It also boasts a great many American-made items -- that's a very good thing.) It's very easy to find, also, as it's smack dab at NW 23rd & Penn (northeast corner). It's near my home in historic Denniston Park, and has ample parking. The store itself is clean and well lighted, and the store's nursery department is second to none. The Ace Rewards program is a great deal, and I often get top rate coupons and other wonderful discounts thanks to my membership. (And yes, I USE them. Damn skippy I do! Never offer a Scotsman good deals and then ask him to turn them down.) Locally owned franchise. (Keep your dollars local, Oklahoma City!) #GoodStuff #KeepYourDollarsLocal read more

Don't underestimate the importance of convenience when deciding where to go when you need just a few hardware-y type things. I'm sure the big boxes are cheaper, but time is money, babies! This is such an easy place to run in, I'm happy to pay a little bit of a premium. When I go to one of the big chains, I could have accidentally sliced off my arm and I'm not sure someone would ask me if I need help. Then they'd be all like, 'Oh, tourniquets are aisle seven. That's not my department.' At Ace, sometimes I play a game to see how many nice employees will check on me while I'm stolling the aisles. Average is 1 per every five minutes in the store. I've never had to wait in the checkout for more than a few minutes, and the staff is always really nice. Also, at Ace, there's always a human to do the checking out. Self-checkout at those big places has GOT to be more trouble than it's worth (for the store and the customer alike). But not at Westlake Ace Hardware at 23rd and Penn. Nice people, a good assortment of things for someone with my limited hardware-y skills. I don't need to choose between 42 different wrenches. I'm not doing anything hardcore enough to warrant a lot of choices. It is less overwhelming and less stressful to just go in and not have a lot of decision making to do. You just need to get a key made, or buy some lightbulbs, grab a sprinkler or pick up a cooler? This place is ace. read more

Westlake Ace Hardware - Hardware Stores Near Me - Oklahoma City, Oklahoma

The people were nice. There were a lot of hardware options in a small area. The plant area was good. But honestly, I didn't find what I was looking for (the plastic chicken fencing). But to be fair, when I looked online, they didn't say they had it either. read more

I worked here with these two old ladies named Connie and Brandi. I had the worst experience working here with these people! They are always gossiping and never have anything good to say! And they both don't know how to keep there hands to themselves, both of them have touched me and made me feel mad uncomfortable. I didn't have a problem with any other employees but these two!! They made me not want to work there anymore! And Brandi gets upset when I go take a smoke break but she doesn't even ask to go take a smoke break, and then wants to say I don't even do any work around there when she's literally always outside smoking! Everytime I drive by now to go to Walmart she is outside smoking. And for Connie she doesn't know boundaries when it comes to peoples things! Especially when COVID-19 is a thing I don't need anyone touching my things or touching me it's disrespectful. read more

+1 Everyone is walking around with a batman utility belt that will let 'em tell you whatever you need to know. +1 Knowledgeable about what they have, where it is in the store and what you need if you don't know what to get for a problem. +1 Very polite, I go here quite often, not a problem ever! *finger crossed, no jinxes* +1 They carry really good rug vacuum steam cleaners that you can rent out for a do-it-yourself marathon. +1 Lots & lots of good deals. read more

I'm a general contractor and I am remodeling a house on 26'th street off of penn. I go here because it's the closest "hardware store" only one tenth of a mile away. But of my 20 plus trips to the store there has been 8 times they don't have what I'm looking for. Staff does not know where anything is or have any knowledge on what they are talking about. They need to close down, no one is ever in the store and it's impossible to get help. Most worthless hardware store I have ever been to. The manager should be fired. If I could put zero stars I would. read more

Interior - Clean. Well stocked. Organized. Customer Service - As far as friendliness this location doesn't have any issues in this particular aspect. - Employee knowledge of general home maintenance and product types is a bit lacking. The individual that assisted me in looking for a 3/4" adapter managed to somehow think that a 1/2" is bigger. Prices - There are a few items that you can get cheaper here as opposed to Lowes or Home Depot. But for the most part, Lowes and Home Depot have better deals. - I would only come here to grab small items that I need in a crunch. Otherwise I would make the short drive down May and go straight to Lowes. read more

Store is honestly fairly unorganized. The signs above the isle really don't give good direction of where to go. Fairly difficult for me To find what I was looking for without searching the whole store. Staff were more focused on stocking the store rather than helping the customer. When I got to the counter the lady really didn't recognize me being there and continued a convo With her counter part across the other counter which was fairly off putting. If I wasn't in a pinch and in need of supplies I wouldn't come back here read more

After driving all over the city trying to get a wood backing for my grandmother's mirror cut, I got smart and called Ace. Bill couldn't have been nicer on the phone; he said to bring it on in and he'd do the best he could. 5 minutes after checking in later, my board was cut perfectly! Best part? No charge! I'll avoid the big box hardware stores like the plague! Think I'll be doing a lot more shopping here in the future! :) read more

We were looking for Gardz to seal the drywall in our 1940s home. The protective paper had come off during our kitchen demo and this is the stuff that all of the internet recommends. And I mean ALL of the internet. We tried two of the big box stores and a smaller paint store with no luck. I called here to try one more time and they had it! While there, I was asked if I need help by several staff. I was really impressed, they offered to help more than all of the times I've been asked in the chains combined! We didn't find a faucet we liked, which was really disappointing because they were having a great sale, but I had something specific in mind. Also, they have a great soda selection by the registers. This is a longer drive than some of the places in Norman, but the extra 15-20 minutes is well worth it. read more

Great deals and very convenience but cashiers needs to work on not forcing costumers on getting the ace rewards card, i literally stop comming here because of one cashier who every time i will check out she would try very hard to get me to sign up for one, after several no's SHE GOT UPSET!! and just toss my merchandise in the plastic bag, at these point i ask to talk to the manager which she refuse to call, finally i talk to the manager which he did nothing. So now i go to lowes which is a mile away read more

One night I needed a nut, washer and bolt to repair my freezer that broke down late evening. I arrived at Westlake Ace Hardware right as they were closing the doors. The manager asked what I was needing. After I told him He let me come in and find my parts with the help of one of the sales people. Because of this I was able to repair my refrigerator and not worry about any of the food thawing out. Never had a store stay open like that before especially for less than a $5.00 sale. Usually they say we're closed come back in the morning. So when I needed parts for a modification on a air compressor I went back and a sales person helped me figure out what parts I needed to make it work. Never have I gone into this store without someone asking if I needed any help finding something. This store is definitely customer orientated. read more