Kenny was great to work with and made sure I was completely satisfied with the work. Time for…read morecompleting the work was reasonable. Also worked with me on replacing part of a mirror versus having to replace the entire mirror. This cut the cost by half. They worked seamlessly with my insurance company and provide a warranty for their work.

I recently had my front bumper, hood and grille repaired/replaced and painted here on my Volvo S60…read more Extremely satisfied with the work they did, the time frame in which the work was done despite being busy, and the accuracy of the price estimate. Super friendly and helpful customer service. The inside and outside of my car was cleaned for me as well. Very honest/trustworthy; I had lost a Christmas card with $50 cash inside in my car which they had found and left in my cup holder for me. I will be sure to return here if I ever need body work done again and have recommended this location to my family and friends.

Take your business elsewhere…read more My back windshield got smashed in back in 2022, Automotive Concepts was one of the contracted options with my insurance to replace the windshield. Somehow they transcribed my VIN incorrectly and arrived with the wrong window. In 2024 they started calling and sending letters, which I frankly thought was an attempted scam because who would still have an outstanding bill from two years earlier? It apparently was not a scam so I directed them to insurance, I also confirmed with insurance what my deductible should have been at the time of the replacement; it should have been $250 instead of the $500 I was charged. I have left several voicemails requesting a refund of the $250 due to me with no response. This is a shady company which is very poorly ran. Only use them if you want to be overcharged, then years later hassled about the amount they overcharged you. Kiana- call me, you owe me $250.

This place is really kind of unbelievable. Stopped in late in the day on a Saturday, knowing full…read morewell no one was going to see me. My goal was simply to have someone call me back...they were referred to me by my dealership...I have to rethink my relationship with them as well, but that's another story. Anyway, receptionist takes my name and number, explains that the person who covers the kind of work I need done is out sick, but they will get back to me next week. Of course the next week comes..no call... and by Thursday I decide to call them. Same young lady answers the phone, and honestly seemed a bit snippy that I was calling, that the person was still out sick, that she was working alone, etc, etc. Two weeks (!) still no call l, so I call them again. This time I get a guy, who could not have been nicer. He could not find anything under my name in their system on me (how could he? They haven't done anything with me yet). But he did take all my information, asked me to send some pics of what I wanted taken care of if possible, which I did). The next day he texted for the VIN number and he responded with a text indicating he got it and he would make sure to double check that I had transposed that properly. Please note...their first initiated contact TO me. That was it...Never heard from them again. I (again) called them two weeks later. Probably the same receptionist answered the phone, and once again she can't find anything on me in their system. At this point, all contact, including a visit has been initiated by me (with exception of one text asking g for my VIN). On this call I was placed on hold for about 5 mins, but in this day and age, I have come to expect that. The next thing I know is some guy gets on the phone accusing me of abusing his employee. You'll just have to trust me...I could not have more polite, and quite frankly was taken aback by his tone and inference. I tried to explain that perhaps the young lady had me mixed up with another customer (I was on hold for a length of time after all - could that not be concievable?). He didn't seem too interested, however I was really PO'ed and mostly incredibly offended. Nothing near an apology was coming from his (enormous) mouth. In any event, after reading reviews here and on their own site, it is clear to me that at least some of the positive reviews are created by their own shills...perhaps and probably by the owner him/herself. If that is true (and it most likely is) it is absolutely pathetic. Be sure, I will NEVER go anywhere near that place and will warn anyone I know that might be in the market for their services, to do their homework and look for another company with which to do their business. They seem bit "off." Most importantly (and unfortunately) be careful when reading reviews...it's probably more important to digest the poor reviews than the positive ones....just one guy's opinion.

The staff at Auto Collision Specialists are knowledgeable, helpful and friendly. My Jeep Wrangler…read moreneeded repair and not only did ACS do a spectacular job but also handled my need for a rental vehicle. My entire experience was great, and I highly recommend speaking with Dave Groth and the services of ACS.

I want in an accident and my vehicle was terribly damaged, but this shop did an amazing job with…read morethe repairs. They made the entire process smooth and painless, explained everything and really went above and beyond. Chris Rouse in particular ensured that everything was taken care of and made sure the appraiser and estimates matched the damaged so I wasn't short changed by the insurance company. This is the only shop I will use going forward.

Excellent customer service. Nicole, who answered the phone, walked me through every step. She was…read moreextremely helpful. When George came out to fix my windshield he was on time and professional. He did a great job. Highly recommend using them.

Had to get my windshield replaced after ice flew off another car and cracked my windshield over the…read morewinter. Both the owner, George, and Nichole were extremely friendly, responsive and helpful! They replaced my windshield with a high quality replacement for an extremely reasonable price!

The trim around my husband's windshield needed repaired because the clips had broken. I called…read morePrecision Automotive Glass and spoke to Doug who said I could come and have it fixed for free because it was a quick fix. I had been quoted $300 at the dealership to replace the trim with a new part. Doug (who was referred by the dealership) said that the clips always break and it's better to just glue it down. I appreciated his honesty and the fact that they did the work for free. The repair was actually made by Steve who was professional and expedient. The trim looks great now and I appreciate their help. I will definitely go to them again in the future if needed and refer all my friends to them.

I brought my flat tire in with no notice around 2:30pm on a Friday afternoon and they were able to…read morepatch it and have it done by 4pm! Great, friendly service for an affordable price.

Was recommended by a friend of mines. Took my car for a 4 wheel alignment. I love their quick and…read morefriendly service. I will return to get my car serviced there.

10/10 - The Only Body Shop I'll Ever Use…read more Restivo Auto Body & Towing Inc. -- and especially the owner, Greg -- deserve every bit of praise I can give. I brought in my Infiniti QX60 after it was damaged in the snow, and the experience was nothing short of exceptional. They handled everything: the bumper, the radar sensor, and even the windshield washer tank issues. They even fixed some minor dents etc. I had over the years at no extra cost. The car now looks new. The level of care, precision, and honesty was beyond anything I've experienced at a body shop. I chose not to go through insurance to avoid a premium hike, and Greg personally worked with me to make sure the repairs were done right, fairly priced, and without cutting corners. His guidance was honest, transparent, and genuinely focused on what was best for me -- not what was easiest or most profitable for the shop. That kind of integrity is rare. The craftsmanship on my QX60 is flawless. The car looks and drives like nothing ever happened. You can tell Greg takes pride in his work and treats every vehicle like it's his own. I also learned that Restivo works on Teslas, which says a lot about their technical capability and attention to detail. If you have a Tesla -- or honestly any vehicle -- this is the place you want touching it. If you're looking for a body shop that is trustworthy, skilled, and truly customer‑focused, Restivo Auto Body & Towing is the one. Greg and his team have earned a lifelong customer. Highly recommended.

No one needs to know how, but I had a dent in the back of my Toyota Highlander. Not wishing to…read moreincur higher premiums, I sat with it for so long that it was a clear identifier of my car in a full parking lot. Then I decided to get it fixed, and honestly, I just went with a place close to home: Restivo. But they were so nice and I got a great price. They took care of the dent and other blemishes I had fixed while I was at it. I told them they were great, but I really hoped I would not see them again. About a year later, my new driver hit the garage with my mirror. I instantly went back to Restivo and they found the mirror and got me set up. Not only that, because I have a toddler, they were able to pick up the car and then drop it off when they were done. The mirror camera was off a little, and when I stopped by, they just seem like they drop everything for you and talk to you and access the situation. I made an appointment for them to take a look at it. The dealership had the car the day before the appointment, but I didn't have a chance to look at it after the dealer brought it to me. There was an error that not even the dealership knew what it was! But since no one seemed to know when the message came up, Adam was willing to take responsibility and help me figure out what it meant. It turned out to be the dealership not finishing the work, but I was really touched when Adam said, "Well, the car was in our possession when it popped up, so make an appointment and we'll figure it out." Sue was so patient with me calling constantly with some question or another. Thanks to Greg and anyone else I missed because I am terrible with names! I really hope no one has to use them, but if you do need a body shop, they are a choice that I am going to recommend to all my friends. But I don't want to have to go to them again!

Would highly advise avoiding this place. Horrible service, and dishonest employee interaction.read more

I've been a customer at Ralphs since moving to the area in 2014 - I use Ralph to service all three…read moreof my Porsches ('75, '93, '14). Ralph and team have been amazing to work with - honest, timely, responsive and great value (and they are experts on Porsches from every generation). Chuck even helped me diligence the purchase of my Cayenne from an out of state seller. I'm writing this review because of a recent experience: my Cayenne need some major maintenance work given its age and mileage, as well as 4 new tires - because it was making some bad noises I took it to a nearby dealer in Baltimore county and the quote was $20K+...after some sticker shock I called Chuck at Ralph's and walked through the service it needed - without seeing the quote from the dealer Ralph's gave me a quote that was half the price of the dealer! But that's not the end of the story - I picked up the car on a Friday and everything was amazing - super happy to have it back...so I drive home, on four brand new tires, and the next morning (a Saturday) when I walk out to the car there is a screw in one of the back tires! I took a picture and sent a message to the team asking what to do...15 minutes later I get a call from them and they tell me they are sending someone out to take care of it...on a Saturday! Amazing. These guys are the best - they love what they do, it's a passion for all of them...every mechanic...they care about every car and every customer.