I am writing to share feedback regarding my recent experience at New and Better Tinting on June 6,…read more2026. To begin, I would like to acknowledge several positive aspects of the business. The first-come, first-served process was explained to me, and the waiting area was clean, comfortable, and pleasant. I also understand that service times can vary depending on the number of vehicles being serviced and any unexpected complications that may arise during installation. When I arrived, I was told that the tinting process would take approximately one hour. However, my vehicle was not completed for a little over two hours. While I understand that delays can occur, a more realistic estimate would have helped me plan my day better. My primary concern involves the sales and consultation process. While waiting, I overheard representatives discussing various tinting options with other customers. It became apparent that some customers received detailed explanations of the different film tiers, package options, warranties, and long-term benefits. In contrast, during my own consultation, the discussion focused primarily on the darkness of the tint. There was little to no explanation of the higher-tier products, including the Tier 3 film with its lifetime guarantee. As a customer, I found this disappointing. It appeared that information was being presented differently depending on the customer, rather than being consistently offered to everyone. Had I been fully informed about all available options and warranty coverage, I likely would have selected the premium film from the beginning. I also noticed that the business license displayed on-site appeared to be expired, which raised additional concerns about attention to operational details. The day after my appointment, I contacted the business and spoke with Mr. Lee. I appreciate that he was professional, courteous, and genuinely apologetic regarding my experience. I explained that I was not angry, but rather disappointed that I had not been given the opportunity to make a fully informed decision regarding the quality of film installed on my vehicle. During our conversation, I expressed my interest in having the tint redone using the highest-quality film available and indicated that I would be willing to pay the additional cost, even if it meant paying significantly more for the upgraded product. Overall, I believe New and Better Tinting provides a service that many customers value. However, I would encourage the business to ensure that every customer receives the same thorough explanation of all available products, warranty options, and package tiers regardless of appearance, background, or assumptions about purchasing preferences. Consistency in customer communication is essential to helping customers make informed decisions and feel valued. I should reiterate that during my conversation, the owner acknowledged my concerns and said he would speak with the employee involved to ensure all customers receive the same comprehensive information about available products, warranty options, and service packages. I appreciated his willingness to listen to my feedback and his commitment to improving the customer experience. I hope his response demonstrates an understanding of the importance of equitable communication and informed decision-making, regardless of a customer's appearance, background, or perceived purchasing preferences. While this commitment was encouraging, I felt it was important to document my experience so that future customers can benefit from greater consistency and transparency throughout the consultation process. For future customers, I would recommend setting aside several hours for the visit, especially during busy periods, and taking the time to ask detailed questions about all available tinting options, warranties, and film quality levels before making a final selection. Thank you, David, for taking the time to review and respond to my feedback. I appreciate your willingness to address my concerns and your efforts to make the situation right. While that gesture is appreciated, I have decided to have any future tinting work completed elsewhere. I wish you and your business continued success and hope my feedback proves helpful as you continue serving your customers.

Came to get my front windshield glass replaced. Called earlier in the week and was quoted one…read moreprice, arrived in person a day later and the quote went up by $70. After some negotiation, it was reduced by $60. I put a 1/3 deposit down so they could order the windshield and paid the rest upon completion. It took them around 2 hours since I dropped my car off to install it. The service was decent although you have to yell that you are waiting before they come to the service desk (on my three visits), which lead to one star being taken away. All in all, if you have a high deductible and it would be better to pay for your windshield out-of-pocket, I recommend this business as they do a really good job overall.

Had such an excellent experience at Hazelwood! They are clearly a locally owned shop and it shows…read morein their care and personality. Strong and clear communication throughout the process and they even helped deal with a small issue from the last repair shop we went to who did not do a good job. Will be using Hazelwood for all future needs.

Hazelwood Body And Fender's 6423 Hazelwood Avenue, Rosedale…read moreMD 21237 estimate and repair expertise is worthy of their consistent five star ratings. My three year old car looks like it was never hit. The repairs were meticulously done down to every detail. The replaced bumper and blended paint job is indistinguishable from the original car. The employees are very knowledgeable from inspections, estimates and navigating insurance. Thank you Amanda and all others who cared for my car and answered my questions. Brenda G. May 8, 2023

Great !!! This is our local go to shop... always helpful and friendly staff. Reasonable pricing…read moreand quick on point service.

What great guys. They made my daughters first car purchase a great experience and took care of a…read morerepair issue quickly. Highly recommend them for affordable daily drivers and first cars.

Although Maryland Collision Center (the one in Timonium) appears to have done a good job with my…read morerepair, they also added a 3% credit/debit card fee at the last minute. The only way not to pay the fee is to use a bank check or cash - neither of which is easy to obtain without a car. They don't mention the fee over the phone - they tell you after they've told you everything else -- just before signing on the dotted line. Had I known up front, I would have gone somewhere else. It really felt underhanded to me.

Terrible decision to take my vehicle here. Once the initial work was completed, upon picking up the…read morevehicle I noticed a fender emblem was sitting on my seat, dent in the fender that was "repaired", and dirt in the clear coat and paint (door, fender, bumper). During this time they charged me $200 more than my deductible because they billed my insurance company the wrong amount. Took it back for them to wet sand it just to pick it back up with portions that were not corrected (2nd visit). Took it back for the 3rd time to repaint and/or wet sand it. Upon pick up I noticed dirt in the paint on the fender. I'm wasting more time arranging times to pick up and drop off not including the time it takes for them to "fix" it. They offer lifetime warranty that you will need for sure! The manager has done everything in his power to help me with this matter but it still isn't correct. I purchased my Silverado 6 months ago brand new so I do not expect a low quality paint job because I didn't purchase it that way. Maybe they need better paint booths because this is exhausting. Taking it back won't correct the issue and will not be an option because it will be dirt in the paint regardless.

Excellent customer service. Nicole, who answered the phone, walked me through every step. She was…read moreextremely helpful. When George came out to fix my windshield he was on time and professional. He did a great job. Highly recommend using them.

Had to get my windshield replaced after ice flew off another car and cracked my windshield over the…read morewinter. Both the owner, George, and Nichole were extremely friendly, responsive and helpful! They replaced my windshield with a high quality replacement for an extremely reasonable price!

After being stood up for 2 separate appointments I gave Clearview a call and was told could come…read moreright in to get my windows tinted. The process was so quick and easy I was out within 1 hour as stated by the lady at the front desk. Although the price was more expensive than other places it was worth it. Cause I will pay for convenience anyday. Will be returning

I had been holding off on getting my windows tinted forever. The thought of doing research to find…read morea good place, making an appointment was just overwhelming. I decided to stop by Clearview after getting my car washed next door just to check on prices and they were able to fit me in immediately. Just 1.5 hours later I was leaving with tinted windows that looked great! Only issue is they only have a couple of seats by the register and it gets very crowded while waiting. There isn't really anything in the area either so bring a book and be ready to sit.

This spot is my first thought and go to when i'm having car issues. My battery light came on while…read moredriving home from work about an hour away, theb OBD is reading service battery system. I took it the very next day to get it looked at here and it was said that my alternator was going bad. I was able to pull my car in about 9am for a quick inspection 1 hour after they opened, not to busy yet on a saturday morning but he does have things schedule so it will be getting busy later he says. After quit inspection i was told total cost with i replacement of serpentine belt because mines was cracking would be less than $600.00 and thats including labor on my 2012 buick lacrosse. Im so grateful to live close by to have my car serviced here, always professional, honest, friendly fast and very reasonable prices.

Couldn't ask for more out of a tire shop, these guys are great. Ran over something that slashed my…read moretire and I saw the good reviews so I brought it here. They were sold out of used tires in my size so they gave me a great deal on a brand new tire and installation. I was greeted upon entry, service was quick and all employees were pleasant. This is the only tire shop I would recommend, really glad I found this spot.

Quick, effective, and expert service! Unbeatable prices and outstanding quality! Quick, effective,…read moreand professional.

If you're reading this it's probably too late for you…read more By now, you may have realized Mark's Auto Body is not a place for regular, working-class people or regular (economy) cars. First, they kept telling me about alternate parts and that they couldn't use alternate parts if I wanted a certified Chevy repair. My ninja, this is a Chevy Cruze, not a Lambo, just make it run so I can reach my full-time job, attend my full-time graduate education, and run my part-time business. I couldn't care less what parts you use. But he just basically said if they didn't use the parts that cost more, they wouldn't be able to stand by their work (no warranty). Not a good look.... But secondly, when you try to say the damages are over $8k for a car only worth $9.5k (2011 Chevy Cruze) instead of totaling the car out... That's what you call a vulture and is mainly the reason why I believe Mark's Auto Body needs to take several seats. Shame on Autonation Chevy (now Ourisman Chevy) for referring me to them when I asked them for a Chevy dealership. Mark's Auto can respond to this review any way they desire, but pictures don't lie. Attached is a photo of my estimate from Mark's Auto (they call it a blueprint) vs a KBB private party valuation. Again, over $8k for a $9.5k (maybe) car. Instead of being honest and totaling it out to begin with, they wanted to go ahead on with the repair. Then they told me multiple times that I would be responsible for paying whatever the at-faults insurance company didn't pay. Yes, I got nervous and scared. I pleaded with them. I told them I'm in school and I work, and I don't have enough money to pay the difference (it was 2k after one adjustment). Especially because the accident wasn't my fault! They were NOT having it, lol. I said OK I don't want my car to be here anymore. Then, I was told it would be hundreds of dollars for them to remove my car from their shop. Also, at this point, I'm looking on Yelp and seeing reviews from people just like me. Lol, I don't know how their google listing rating is so high? Anyway, I called my insurance company, who declared total loss RIGHT AWAY. Both insurance companies (both at-fault's and mine) had nothing but negative things to say about Mark's Auto body practices. Greed, it's all greed. In the end, I didn't have to pay anything and I was relieved to have Nationwide swoop in and rescue me because I promise you these people over at Mark's are like robots with no emotion. Especially, Jason, he is rude when you ask probing questions to get the answers you need. You should probably only come here if you are rich and really, really LOVE your flashy, expensive car. If you have a regular, schmegular economy or commuter car, do NOT come here because they will try to rip you off. Like I said, pictures don't lie.