I am very pleased with the professionalism and kindness of Metro Animal Hospital. Everyone there…read morereally cares about your pet AND you. Their prices are as good or better than I've seen and they are involved in community animal issues which is nice.

They took my dog in at short notice - he had a nasty rash/hot spot courtesy of the pet lodge I sent…read morehim to - they let him sit in his own urine until he developed it. PetSmart Vets were able to give him a steroid shot, an antibiotic shot, and a spray to send home as well as an E-collar that fits. What wonderful people they are!

worst experience at Petsmart vet service. rude technician. tried to charge me for the service never…read moreprovided. I did some research apparently there is allegation going on with petsmart vet service for overcharging people. PetSmart Resolves Allegations of Price Overcharges and False Advertising SANTA ROSA, CA | July 07, 2023 Sonoma County District Attorney Carla Rodriguez announced today that PETSMART LLC entered a Stipulated Judgment and will pay $1,460,000 to settle a civil law enforcement complaint that alleged that PetSmart engaged in false advertising and unfair competition.

I took my 5 month old kitten here to get spayed. They told me she was chubby and that I should put…read moreher on a diet. The day of the surgery they called me while she was cut open on the table to tell me that she was pregnant, that they couldn't save the kittens because they would be brain dead due to the anesethia, and that they needed my authorization to abort the kittens. I took my dog there and they put cotton swabs on the floor before using them to clean his ears. The vet also intentionally scraped the inside of his ear with the talon she called a finger nail to remove some wax, and cut his ear. I would not recommend this vet for any kind of pet.

They were too busy today to help us in our time of real need. Our 14 yo dog suddenly took a…read moreterrible decline and needed to be put down this afternoon. Nope. Too bad Faithful friend. We took all our animals there since we moved here 10 years ago. All 4. But you can tell they are different the last couple of years. If they can bill you for oodles of tests, a surgery, x-rays... It's all good. Good for the corporate bottom line. But if your pet only needs to be put down there apparently is no money for them and certainly no compassion for your pet in that. Just a terrible unfortunate circumstance you think? NOPE. They did the same thing when our 17 year old cat needed to be put down this past May of 2021. I think that is heartless and cruel. We live 5 minutes from there. They told us BOTH times to go to Mosinee. So don't expect a darn thing from them at the hardest time in your beloved pets' lives. Ella says... Thanks VCA for the 25 minute trip to Mosinee on her last day. Peachy said thanks for your compassion too. If I could give negative stars ... I would. Will NEVER GO THERE AGAIN NOR RECOMMEND THEM TO ANYONE.

I recently returned to KVC to get a second opinion on allergies in a French Bulldog. Dr Chris was…read morekind, clear and precise. He knew what and how to treat my dog. The other vet offered a confusing array of options and was unsure if I was dealing w a food/ or environmental allergy. Years back I had another issue w/ a Frenchie. I was terrified. Dr Paul was just as kind, calm and precise. That issue was vertigo. He diagnosed and treated it in one visit. I left KVC because of their location. However, I trust their experience and knowledge. I suspect I will be returning there for the rest of my veterinary needs. The knowledge and experience is worth the drive. I hope neither Doc ever retires.

I read Dr. Chris' description of this clinic and would have agreed with him several years ago…read more Since Dr. Chris' retirement and the subsequent new ownership, very little of this is true. I have had difficulty getting appointments for my pets. They send me reminders for yearly exams, and when I promptly respond I'm told that they are totally booked until a month or more after they are supposed to be seen. This is the case more often than not. In my opinion, they care more about profits than the care of their patients. They have a very limited number of vets working on a daily basis, yet they keep taking new patients. I recently had a dog that was to undergo surgery. I took her into the clinic for her pre surgery evaluation on a Wednesday, and I was told she would be able to handle the procedure. Immediately after that appointment she began showing signs of labored breathing. The vet was made aware of the condition and told me to take my dog off of the medication that had been prescribed and check back with her on Monday. My dog had to be put down by another vet at the clinic on that Monday, because the original vet wasn't working. It's been nearly two weeks since she died, and I still haven't heard from the original vet. Needless to say, I have lots of unanswered questions.

friendly staff and treat me and my pets with respect. Gave me a lot of information and transparent…read morewith price.

I have been a customer here since I was a child and my family came here. Things have gone down hill…read moresince DR Arnoldi retired and DR Jeff. I have had a bad experience first with my cat and now 2x with my dog, he is so afraid he pees all the way in there. He has been very traumatized. This last experience was the last straw. Found a much better and caring clinic.

Penelope and Georgie have been going to Dr. Arnold for more than 8 years. I can't tell you how much…read morewe appreciate her and her staff. They are so kind, understanding, caring, and explain items/issues very well. Going into their senior years, we've relied heavily on them with keep our furry family members healthy and will continue to do so.

Dr Arnold and the staff there are fantastic. They took care of our first of Chihuahuas. And when we…read morehad to find a put them down they were so compassionate and caring. We now have two more chihuahuas and I can't imagine taking our babies anywhere else.

Unfortunately we had to put my 14 year old dog down, we were greeted with the sweetest vet ever, I…read morebelieve her name was ray. she took us in, brought our dog in, and talked to us. I'm so grateful for her.

Our dog got into raisin bread over Labor Day weekend while we were out of town, and we were…read moredesperate to have her evaluated as quickly as possible. We called Health Network and were told she could be seen. We arrived around 7 PM on Friday night after driving approximately an hour and a half because, given the holiday weekend, there was nowhere closer that was open. From the moment we arrived, the experience was awful. The first question upon intake was "how will you be paying for this visit today?" The staff took our dog back immediately, which we initially appreciated. Unfortunately, our experience with Dr. Riolo was one of the most upsetting and disturbing interactions I have ever had with a medical professional. Dr. Riolo was, in my experience, astonishingly uncompassionate, arrogant, and dismissive. I have been a nurse for almost 10 years, and I have encountered countless providers throughout my career. I can honestly say I have never encountered one who demonstrated such a complete lack of empathy toward a patient and a visibly distressed family. The first question I asked when he came into the room was "is she going to be okay?" Dr. Riolo's response was "we'll get to that" as if his time was more important than the concern at hand. My husband and I were terrified. We were visibly emotional because we were worried about our dog. Instead of acknowledging our fear or treating us with even basic compassion, Dr. Riolo made us feel as though our questions and concerns were an inconvenience to him. He presented us with two options: leave our dog there for two days on IV fluids, which he acknowledged might not help her kidneys, or take her home and monitor her. Because we were approximately four and a half hours from home, we ultimately chose to take her home. I also explained that our dog is a rescue and that I was concerned about leaving her alone in an unfamiliar facility for two days. Rather than showing any understanding, Dr. Riolo made a dismissive comment that she would be "fine." Perhaps that was his professional opinion, but the complete lack of empathy in the way he communicated it was unacceptable. There is a massive difference between being clinically knowledgeable and being compassionate, and unfortunately, compassion seemed completely absent. He also pushed us to give our dog a muscle relaxant for several days. When my husband asked why, Dr. Riolo responded with medical jargon rather than actually taking the time to explain the reasoning in a way we could understand. The attitude seemed to be, essentially, I'm the doctor, so my reasoning should be enough for you. It wasn't. We ultimately decided to take our dog home and seek another opinion because we no longer felt comfortable putting her care solely in his hands. What made the experience even worse was when we asked if he could recommend another veterinarian or provide us with any numbers for another facility. His response was essentially, "No. It's a holiday weekend. Figure it out yourself." That response speaks volumes. It is especially ironic given the emphasis on collaboration in his professional biography. In our actual interaction, there was absolutely no collaboration. When I raised questions or concerns, I felt shut down rather than heard. As a provider, you are dealing with people and families during some of the most frightening moments of their lives. Whether the patient has two legs or four, people deserve to be treated with dignity, compassion, and respect. We were frightened, exhausted, and desperately trying to make the best decisions we could for our dog. Instead of making an already terrifying situation easier, Dr. Riolo made it significantly worse. I have never walked away from a medical encounter feeling as unsafe, dismissed, and uncomfortable as I did that night. This was not simply a difference of medical opinion. It was the way we were treated. It was the arrogance, the dismissiveness, the lack of empathy, and the complete unwillingness to communicate with us as human beings who were terrified for a member of our family. The entire experience was traumatic for both my dog and I. Based on our experience, I would strongly urge other pet owners to consider taking their animals somewhere else. I would never feel comfortable putting my dog back in Dr. Riolo's care. I have contacted the state board to let them know about this encounter as well because no family should ever be treated this way.

Thank you so much for your kindness and professionalism in dealing with my cat's paw injury. It…read moremeans so much to have emergency services, especially on a Sunday! I saw a lot of people there who were equally as greatful! My kitty was hurting so bad when he went in, he was a completely different cat by the time we got home and was purring while giving us happy "head butts" all around. That's as good as it gets!

Our dog got into raisin bread over Labor Day weekend while we were out of town, and we were…read moredesperate to have her evaluated as quickly as possible. We called Health Network and were told she could be seen. We arrived around 7 PM on Friday night after driving approximately an hour and a half because, given the holiday weekend, there was nowhere closer that was open. From the moment we arrived, the experience was awful. The first question upon intake was "how will you be paying for this visit today?" The staff took our dog back immediately, which we initially appreciated. Unfortunately, our experience with Dr. Riolo was one of the most upsetting and disturbing interactions I have ever had with a medical professional. Dr. Riolo was, in my experience, astonishingly uncompassionate, arrogant, and dismissive. I have been a nurse for almost 10 years, and I have encountered countless providers throughout my career. I can honestly say I have never encountered one who demonstrated such a complete lack of empathy toward a patient and a visibly distressed family. The first question I asked when he came into the room was "is she going to be okay?" Dr. Riolo's response was "we'll get to that" as if his time was more important than the concern at hand. My husband and I were terrified. We were visibly emotional because we were worried about our dog. Instead of acknowledging our fear or treating us with even basic compassion, Dr. Riolo made us feel as though our questions and concerns were an inconvenience to him. He presented us with two options: leave our dog there for two days on IV fluids, which he acknowledged might not help her kidneys, or take her home and monitor her. Because we were approximately four and a half hours from home, we ultimately chose to take her home. I also explained that our dog is a rescue and that I was concerned about leaving her alone in an unfamiliar facility for two days. Rather than showing any understanding, Dr. Riolo made a dismissive comment that she would be "fine." Perhaps that was his professional opinion, but the complete lack of empathy in the way he communicated it was unacceptable. There is a massive difference between being clinically knowledgeable and being compassionate, and unfortunately, compassion seemed completely absent. He also pushed us to give our dog a muscle relaxant for several days. When my husband asked why, Dr. Riolo responded with medical jargon rather than actually taking the time to explain the reasoning in a way we could understand. The attitude seemed to be, essentially, I'm the doctor, so my reasoning should be enough for you. It wasn't. We ultimately decided to take our dog home and seek another opinion because we no longer felt comfortable putting her care solely in his hands. What made the experience even worse was when we asked if he could recommend another veterinarian or provide us with any numbers for another facility. His response was essentially, "No. It's a holiday weekend. Figure it out yourself." That response speaks volumes. It is especially ironic given the emphasis on collaboration in his professional biography. In our actual interaction, there was absolutely no collaboration. When I raised questions or concerns, I felt shut down rather than heard. As a provider, you are dealing with people and families during some of the most frightening moments of their lives. Whether the patient has two legs or four, people deserve to be treated with dignity, compassion, and respect. We were frightened, exhausted, and desperately trying to make the best decisions we could for our dog. Instead of making an already terrifying situation easier, Dr. Riolo made it significantly worse. I have never walked away from a medical encounter feeling as unsafe, dismissed, and uncomfortable as I did that night. This was not simply a difference of medical opinion. It was the way we were treated. It was the arrogance, the dismissiveness, the lack of empathy, and the complete unwillingness to communicate with us as human beings who were terrified for a member of our family. The entire experience was traumatic for both my dog and I. Based on our experience, I would strongly urge other pet owners to consider taking their animals somewhere else. I would never feel comfortable putting my dog back in Dr. Riolo's care. I have contacted the state board to let them know about this encounter as well because no family should ever be treated this way.

Mosinee vet is the best! I have been bringing my two cats there for a while and they are always so…read morekind. Dr. Peterson is our vet, and he always gives us options and is never pushy but he makes sure we understand what we're looking at. If you need a new vet in the area, they are great!

I have had 2 experiences with the Mosinee Veterinary Clinic and will never have another. This does…read morenot come from the care they provided to the animals but the cost of that care and their lack of consideration for their owners. I should have learned from my first experience with them but I did not. That bout cost me over $900 and they could not find a single thing wrong with my cat. I authorized $250 in charges and they took it upon themselves to run additional tests that I did not have the money for and required payment on the spot. So after feeling totally violated and screwed over I called back to dispute the charges and was blown off and told that there really wasn??t anything they could do since the tests were already complete. Unfortunately the next experience I faced with them was out of desperation as I could not get into my reputable vet. My other cat had an issue so I decided to take her there. They said the first thing they needed to do was to check the anal glands. I was there during this attempt and the vet struggled with the cat and I don??t think he ever accomplished what he attempted to do because the cat was struggling so much. He mentioned that everything was fine and recommended a blood and urine test to check for issues or infection. These came back negative so he advised me to have them give her an antibiotic shot and she would be ??fine?. What do I know, I said ok! Well now I waited a moment for the assistant to come back and I overheard the vet and somebody talking about my bill through the wall and they went down the list. When they got to the anal gland part, the vet was very indecisive as I believe he knew he didn??t effectively check the glands. The lady just said ??well, we will charge him for it anyway?. Upon being presented with a $360+ dollar invoice with no definitive solution I requested to talk to the vet. He came out and I questioned the anal gland fee and he said ??well?. I checked them and?.. they were fine? again, very indecisive. I asked if they were expressed which I believe is what I was charged for and he said there was no need. I paid the bill and left very upset. The cat??s symptoms never changed so I made an appointment with my regular ??honest? vet 7 days later. Within 2 minutes of being there he said ??well, I know exactly what is wrong, her anal gland is 4 times the size it should be and it is as hard as a rock.? The cat needed to be sedated to fix the problem so the procedure was schedule the following day. We were then told that the antibiotic that was administered was not the correct one for that type of infection. Once again that violated feeling took over. The next day came and went we went to pick up our cat and waited for the invoice. This invoice was for 2 separate appointments, anesthesia, the procedure, an anti-inflammatory shot and the correct antibiotic shot. I was pleasantly surprised when the bill came to $116. Mosinee Veterinary Clinic charged me over 3 times that price and accomplished nothing more than upsetting a very connected customer who will gladly spread the word about their crooked practice. I will not hide behind the anonymity of the internet, my email address is mike52995@gmail.com if you have any questions. "