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    Westside Developers

    3.7 (3 reviews)
    Open 9:00 am - 5:00 pm

    Services - Westside Developers

    Siding installation

    Siding repair

    Siding replacement

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    American Custom Exteriors

    American Custom Exteriors

    (10 reviews)

    They quoted me $90,000 for an addition collected $4,500 from me. I waited 8 months and the price…read morewent from $90,000 to $129,000 and no longer included the wood siding or flooring. They let me know this price change one week before breaking ground. I would not let them change a lightbulb for me. American Custom never gave me my money back. I brought them to the Better Business Bureau where they lied multiple times and I had proof of their lies. I spoke with the architect that American custom used and he stated he said he did not even get $500 from American Custom. They cut a hole in my dry wall about 3' x 2' and made a disaster with dust never cleaned up their mess and never even offered to fix the hole at the end. American Custom was here for a total of 10min when they cut through the drywall (which I have on my ring camera) when they cut hole. They were in and out. So I guess it's $4000 to cut a hole in drywall? If you have a project, don't do it with this company. American Custom is not trustworthy and definitely not honest.

    We are gathering several estimates for work we need done on our home. I spoke to someone in the…read moreoffice last week who scheduled an appointment this afternoon for Kevin (she said he was an estimator) to come to our house to see what work would be required and hopefully to give us an estimate. The appointment was set for 1:30. When there was no sign of Kevin by 2:00 and we hadn't received a call to say he was running late, I called the office again. I don't know if I spoke to the same person, but as it turned out when our appointment was entered into their system, the person doing so somehow neglected to push the button that would actually assign this appointment to Kevin. She called it an "honest mistake." It was a pretty big mistake and had I not called the office, we wouldn't have even known there was a problem. We decided to call another company for an estimate.

    Summit Exteriors - Roofing Rochester NY - Part of Our Office

    Summit Exteriors - Roofing Rochester NY

    (8 reviews)

    Terrible. After happily taking my insurance claim check for the 2024 hail damage, it took multiple…read moreattempts and threats of reporting them to the BBB for them to respond. They still haven't replaced my screens or wrapped the window sills like they were supposed to. I gave up which I am sure that is what they had hope for. Absolutely would never recommend them.

    Update 02/17/26: Unresolved (This review was originally…read moreposted on Google and I'm adding it here for transparency.) 12/12/24: Still unresolved 06/16/24: Summit Exteriors did respond publicly to my original google review, but the main issue is still unresolved. I have not received any direct outreach by phone or email, even though they have all of my contact information. I also sent a written request in an effort to resolve this outside of court, and I did not receive a response. The outstanding issue is a refund for two skylights that were canceled prior to installation. As of today, that refund has not been issued. To be fair, the roofing installation itself appears solid. The crew worked hard and the roof is still intact. That said, there were several issues with communication, scheduling, and follow-through. Original scope of work included: GAF Lifetime Roof System -Replacement of existing skylight with a Velux Fixed Skylight -Installation of two additional skylights (with framing and drywall work) -Complete gutter replacement (Hidden Hanger Seamless Gutter System) -Hardwood decking replacement Work that was completed: -GAF Lifetime Roof System -Replacement of existing skylight with a Velux Fixed Skylight -Complete gutter replacement -Decking was replaced, but not with hardwood The two additional skylights were canceled before installation due to scheduling delays and weather concerns. At the time, my priority was replacing my aging roof (it was over 20 years old, with missing shingles and risk of water damage). I started requesting a refund for those skylights before the job even began in August 2023. The refund is still outstanding. During the project: The start date was delayed due to transportation issues, which pushed work into rainy weather. I experienced ceiling staining inside that required repair. Interior touch-ups were handled by company staff rather than a professional painting contractor. Landscaping was damaged during the job. A complimentary house pressure wash that was promised was never completed. Insurance assistance resulted in partial coverage (around 15%). Communication became noticeably more difficult after financing was finalized several months before installation. It was often hard to get updates or clear answers. While the roof itself seems to be holding up, the unresolved refund and the ongoing communication issues have left me disappointed with the overall experience.

    Westside Developers - roofing - Updated May 2026

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