Marissa was very helpful and patient. Being short, I had to find just the right walker that I could get in and out of the car easily. Phooey with trying online- it's counterproductive. Go directly to a store. read more

Westside Medical Supply - My new Mercedes! - Medical Supplies Near Me - Rochester, New York

My husband was dealing with an injury and was in a lot of pain. The doctor he saw told him to get a boot from here, so we called ahead to make sure they had it. He is a very big shoe size, so we wanted to make sure they had it before we drove there. We called and they said they did. We got there and got my husband inside, they took awhile running our insurance, only to tell us they didn't have his size! Really?? They got it from their west side location for us and had it delivered there the next day, but they could have done that on the phone and saved both him and I a lot of time and effort, and him from limping in there in pain. As far as the boot, it is more expensive than the ones you can find on Amazon, etc. I don't actually know if it's better as I don't have any experience with others. However, strapping the boot is not at all user friendly. The hooks to feed the velcro through fold into the boot all the time. It's hard for me to put it on him, much less if he tries to do it himself. I don't think this is the fault of the store, but it definitely could be designed better. read more

First time I went I stood around waiting for someone to a knowledge my presence. Finally I got the attention of someone and I waiting for them to help me. They got me the knee scooter prescribed by my Dr. and gave it to me. No one showed me how to use it! Just pushed me out the door. I never used one have no idea what it does or doesn't do. When I asked how to fold handle down the girl tried to show me but she couldn't figure it out. When returning the product (it was a rental), I was one day late and they charged me for a full next month at 75.00! No refund for the 29 days they have it in their store and can rent to someone else! I could see if I used it half the month or something, but one day??? Never going back again, more interested in money than helping customers. read more

First time I went there I was told I need a prescription for a brace from them. I need a knee and wrist brace. I was sent away with a pamphlet of theirs. Next time I went in with a prescription for both my braces I told them that I wasn't looking forward to doing business with them because I feel like they just kept "sending me away" versus helping me. The receptionist must have been offended by my comments and started arguing with me over the prescription and what my insurance covered. I told her I wanted a metal brace and she said my prescription was only good for a cloth one. She told me I needed a prescription for the right brace and need to call for an appointment too. And once again I felt "shooed away". No where on the pamphlet I was given does it say "appointment required". It actually says "come and visit our locations". The receptionist got so angry at me she was yelling at me and at one point she said "Well you're over here arguing-" and I cut her off and said politely and calmly "Yet throughout this whole interaction YOU'RE the only one who raised their voice. I never once have. And you also didn't make me feel welcomed when I walked in. You waved me over and didn't even say Hello." I don't know. Am I asking too much to be helped with my pain? I took 2 busses to get there and ended up having to walk home 2 miles because I cannot afford a $30 Uber ride. Don't ask. Thats what the prices for an uber were at the time and no busses were headed towards my home. I've personally worked in customer service and sales for 5 years. If a customer told me they were not really interested in doing service with my company because they felt dismissed... I would immediately apologize and then ask what I can do to help fix the situation and make sure their future business with us is smooth. I would NEVER started an argument and would never allow myself (the receptionist) to raise my voice to a customer. Completely unprofessional. Everyone who enters their doors are coming in there IN PAIN and looking for help. You'd think they'd have some kind of sympathy and empathy. But they don't. Not one of the other employees who heard this interaction had anything to say. They just 'minded their own business'. I've never felt so unwelcome somewhere. Doubtful if I'll ever return. Would never recommend this place to anyone I care about. read more