Great products and personnel to install them. Been going to Tim's Trim for many years. So thankful…read morefor their ability to get the job done in a timely manner so I could go onto work.

Had a remote start put into my Subaru. From the very first phone call to picking up my vehicle the…read morestaff at Tims Trim were outstanding. Jacob explained everthing in detail and answered any questions I had. Never felt rushed, and my vehicle was done in a timely fashion. What an upbeat friendly staff! A pleasure doing business with them. I highly recommend them! Pat C

Marissa was very helpful and patient. Being short, I had to find just the right walker that I…read morecould get in and out of the car easily. Phooey with trying online- it's counterproductive. Go directly to a store.

My husband was dealing with an injury and was in a lot of pain. The doctor he saw told him to get…read morea boot from here, so we called ahead to make sure they had it. He is a very big shoe size, so we wanted to make sure they had it before we drove there. We called and they said they did. We got there and got my husband inside, they took awhile running our insurance, only to tell us they didn't have his size! Really?? They got it from their west side location for us and had it delivered there the next day, but they could have done that on the phone and saved both him and I a lot of time and effort, and him from limping in there in pain. As far as the boot, it is more expensive than the ones you can find on Amazon, etc. I don't actually know if it's better as I don't have any experience with others. However, strapping the boot is not at all user friendly. The hooks to feed the velcro through fold into the boot all the time. It's hard for me to put it on him, much less if he tries to do it himself. I don't think this is the fault of the store, but it definitely could be designed better.

I drove 45 minutes to Westside Medical to get a supportive maternity belly band. At first I was…read morehesitant, but my doctor had already sent the fax and everything was ready for me when I arrived. As soon as I walked in, everyone was smiling, friendly, and welcoming. I wish more companies had the kind of positive atmosphere they have going on there!! I was fitted for the correct belly band for my growing body and given clear instructions on how to wear it properly. I'm so glad I made the trip to Westside Medical! I highly recommend them! If I could give more than 5 stars, I would!

I purchased an expensive medical bed and had it delivered. The guys that delivered it were…read morecareless. They messed up my wall and my door trying to get the bed in. I finally told them to take the headboard off, which they did but not before doing the damage to my house. They also damages the headboard and footboard of the bed but I was told not to worry as they had plenty of headboards and footboards to replace the damaged ones. So I waited for someone to call me back. They never did. Finally I called Samantha who sold the bed to me and she didn't know anything about the damages. She said to send her pictures of the damage, which I did. She never got back with me but must have told the warehouse manager Ryan because he called. Ryan asked if he could come take a look at the walls, door and of course the bed. I agreed for him to come to my home on a Thursday evening. He never showed up no call, nothing just didn't bother. Go elsewhere for all your medical supply needs. They'll sell you everything but not stand by anything!! Terrible after the sale they don't care, they have your money. I put the purchase on a care credit card so I feel I have no recourse. They have my money and I have a damaged wall, door and bed.

I'm hoping the owner Miguel sees this review. In the last 6 months I have bought 2 scooters…read moremobility 101 totally over $6000. The last one that I bought Kelly didn't seem to know a lot about it! while she is show me how to use it she was having a hard time raising & lowering the tiller. She said because it is new it will b easier over time to operate using the tiller. Then I told her it should come with a bottle holder. Kelly said that it doesn't come with one. I even showed her the 2 screws that were sticking out of the tiller were the bottle holder would go. I also asked her about ordering a basket 4 the front. She said there is no baskets 4 this scooter. #one I finally after calling the manufacturer convinced her that it was supposed to come with the holder. I had called Kelly serval times to find out why it was taking so long to get. She told me don't tell her how to do her job. Finally her sales rep Dave Morrell called me & said which I had told Kelly that some how my order got canceled & he would reorder it. #2 I wanted someone to come out & fix the tiller because after 3 weeks of using it it was still very hard to raise & lower it. Kelly said that she would have to charge me $226 to have someone come out. I fixed it myself & it is now very easy to rise & lower the tiller. #3 I ordered a basket from Senior.com that has the manufacture logo on it & I had no problem getting it. I'm very disappointed that Kelly never called me back to omit that I was right & she was wrong on thes 3 things!!

From the owner: We offer stairlifts, wheelchair ramps, porch lifts, patient lifts, and more backed by the best…read moreservice and support in the industry. Our local team sells, rents, installs, and services everything you need to make your home or business fully accessible. What makes us different? We have Mobility Consultants, not salespeople. We start with a free in-home or virtual consultation so we can learn more about your needs. Then we provide a no-obligation quote for your perfect mobility solution - we'll never pressure you into a decision. Our experts are certified to install and service each of our products, so we've got you covered. Questions or concerns? Give us a call any time - we treat every customer like family!

I certainly hope that I can direct more business their way. Between my own needs, and wanting to…read morehelp people in my Facebook wheelchair group, I keep a constant eye on adapted van prices. I am still amazed that I got a 2007 Honda Odyssey VMI adapted van, with only 16,000 miles on it, purchased, added remote start and trucked to Texas all for under under $30,000. I am certain that virtually every other dealership would've been asking at least $32,000. just for the van. I was fortunate enough to have somebody local available to inspect it, and salesman Don Dohse even put it up on the lift so he could check the underside, I made my purchase with no qualms. While the price is great, getting such superb customer service, from deposit, through paperwork to getting it transported, really made the entire experience wonderful and stress-free!

From the owner: United Access is the second largest mobility dealer in the nation and is the 2024 Top Recommended…read moreDealer by BraunAbility Customers. United Access Rochester, New York offers new and used wheelchair accessible vehicles and adaptive equipment.  Our team of trusted mobility consultants will help you find the best mobility solution. We offer solutions from accessible vehicles, driving aids, mobility scooters, and more from manufacturers including BraunAbility and Bruno. Our accessible vehicle rentals are great for transportation to the Greater Rochester International Airport (ROC), trips and appointments. United Access of Rochester, formerly AutoCraft Mobility Solution, proudly serves Brighton, Irondequoit and surrounding areas.

Best rental prices. Very easy to pick up and drop off. I would recommend before any other companyread more

I had the pleasure of working with Liz C, Mike C and Jenna D; kind, compassionate and professional…read morepeople. They were all instrumental in providing exceptional assistance to my fiancé who was in need of a lift chair. Hats off to the delivery staff too; top notch. I would recommend this company to anyone who is in need of any medical equipment &/or supplies. Keep up the great job!

This business is the place to go for excellent service. We have a Golden electric chair recliner…read morethat needed to be repaired. Westside Medical was going to charge $250 just to come and look at the broken recliner that they sold us 14 months ago for $3200! United came in and fixed the problem by replacing the improperly installed control, that was done by Westside, for around $170! Half the price with the part!! This is your place to shop and have your broken equipment repaired!! Thank you from me and my Vietnam War Veteran cousin!!

This business has horrible customer service and management that is clueless. They also do not…read morefollow normal business practices. I sent them an email inquiring about a power lift chair they had on their website. The employee called me and said they do not sell that chair. When I walked her step by step thru the website to the chair they suddenly did sell it. Attempted to get the price from the employee which I got $1250 but when asked about how much would be covered if I got a prescription and was told $250 So I stayed then I would pay $1000. I was told no I would have to pay $1250.this went on several minutes so I gave up. I asked for a manager to call me. It took 2 days. Had lots of excises about missed emails. Then told me they record all calls and she listened to it. Hello I was never told I was being recorded. I said good then you know that your employee didn't even know you sold the item. That's when the manager told me the employee that I was talking to was the employee who places the orders. WOW! Ok said she was clueless on the pricing. The manager said yes but that's the he fault of the end user. WHAT? I'm the end user I just explained the pricing to you you said I was right but now you blame me?? How about retraining your employee!! So to top it off I bought a $3 pair of socks on Dec 6 they were not what my mom wanted. Tried to return them today 12/21 still in original sealed package no ever opened. Was told no returns due to covid and no returns after 10 days. No where is the is posted no where is it stated on my receipt. Guess they treat there customers so bad they need ever penny. Hope they choke on the $3.00!!!

Didn`t take 30 seconds, and i almost popped a vessel!!! donna is very rude & unprofeessional!!!!read more

Monroe Wheelchair is now part of the Numotion chain. Many folks around the country complain about…read morethem, but I honestly think it depends on who you get there. I highly recommend Dave Hebert in the Rochester office. As a person in a wheelchair himself, Dave really knows his stuff! I had started the process of ordering a custom power chair last year with them, ad had to drop the whole thing because of the portion I'd still have to pay. Dave met with me and my physical therapist, and discussed with me that the original order had a feature added that I'd never use, so we eliminated it, reducing my out of pocket cost considerably. He was also able to connect me with an organization that can provide me with funding for my balance due. Dave is a real asset to his field!!

I have had great service on my two chairs for many years. They are very honest in their dealings…read morewith me. I recommend them highly.

Took them 4 iterations and 14 month to install a simple stair lift. Rail was not parallel to the…read morewall. Lift was unusable. I had to oversee every their step and correct their mistakes constantly. Rail installation had to be corrected 2 times. They have very little idea of what they are doing. They cut corners wherever is possible and beyond. Kevin Leary - general manager will find every excuse under the sun to avoid responsibility for his actions. He has no problem "stretching" the facts to cover his mistakes.

I was able to walk right in and find many super soft sets in my size and color diffrences. The…read moresales were great. Price even dropped more at register. Because I just stsrted the job, I only got 1 set. It has gone through 3 weeks of daily washing as well. And still very soft to touch no color fading or bleeding. I will definitely be back and recommend.

This place is wonderful. They have all the scrubs you could ever want, every brand, every color,…read moreevery style with sales going every now and again. They sell scrub coats, zip ups, danskos clogs, stethoscopes, pen lights, badge clips, compression stockings, regular socks, blood pressure cuffs, all the things. The best part is the staff; they are just lovely people who love to chit chat about what kind of work you do. You get a nice discount for working in the hospital too. I wouldn't come anywhere else to purchase scrubs, they have dressing rooms in the back, have additional stock in the back if you are looking for a particular size. Definitely nice having this place nearby.