Immediately had an Attitude from one of the staff when I hadn't even asked for help yet. I guess she assumed I was going to be impatient so told me with distain that I would have to wait. While I was waiting for help I browsed the showroom. The prices were staggering. The toilet booster I paid $69 on Amazon was an outrageous $349 at Fonte. $280 difference. Can you say RIP OFF!? 10 minutes now and still no help. The walker I bought on Amazon for $55 is $380 here. Everything is geared to rip off the insurance companies but if you didn't have insurance you'd end up in the poor house. Of course, if you didn't have insurance, you probably were already in the poor house. read more

Outstanding customer service Courtney & Shay were so helpful with ordering my supplies I was very impressed Fonte is extremly luckey to have them as employees, thanks again I really appriciate you guys! read more

Employee did not give correct information about insurance reimbursement and state we could submit the claim ourselves once we got a walker prescription. Unfortunately this is not true, insurance won't reimburse us because they are an in network company and Fonte is unwilling/unable to help us. We paid for the walker and not will not receive any insurance reimbursement so therefore are out about $100. read more

Absolutely the worst place to go for your medical supplies. Avoid at all costs. It took four trips to this place to get my compression socks, only to receive a denial letter weeks later after I received them. This feels like retaliation for my patience. Nice going, Fontre; you'll never get my business again. read more

Whether your young, middle of the road, or elder, there generally comes a time, especially with the latter, you have to get some sort of medical needs. Recently it was determined I may need some vascular surgery on of my legs.It'll probably be this fall. During the interim the Doctor told me to get compression socks. At the conclusion of my exam he gave me my paperwork and a list of medical supply stores. At the top of the list was Fonte's. I live 10 minutes from their store. I went there Friday and spoke with Tom, the vice president of the company. He looked at my papers and knew right away what I needed, and they were in stock. After my purchase, he suggested that he show me how to put them on, the first few times are not easy to learn. So he helped me with them. And I may add over the weekend I had some difficulty so I returned this morning, and one of his staff re-trained me so to speak. Compression socks can be a bummer, a bit difficult putting on in the beginning. I think I got it down down now. LOL Tom, and the entire staff are very courteous and professional. They know their business well. They have a wide supply of medical needs. They get a 5 star from me. read more

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Last month, we purchased a lift recliner and paid $600 additional for leather. Turns out that it's not leather at all. The store is only offering a $150 refund, citing that we didn't complain fast enough. I think the judge may see it differently. read more

I have been in this store several times in the past year and every-time I go there, I come away totally disgusted. The staff are not knowledgeable in their products, they are lazy, don't want to really assist you and they move like turtles, really large slow turtles. I really detest coming to this store! This is not the Fontes of years ago. Clean up your act, man!! read more

Poor customer service and serviced the white customers while I was next in line. I was humiliated and left crying. Also, my friend received a phone call from Fonte Surgical requesting payment for a medical device that she had purchased over six months prior to the phone call demanding payment! She had the receipt showing payment had been made in full, complete harassment! Location is in an unsafe area! read more

I was in need of a motor chair fonte took almost a year to provide a chair it broke down within a couple of months under my warranty it took month for someone to come out to check it then the sevice tech mike gave a diagnosis without checking the chair out that was in june it is now September and still the chair not fix i will use these people never again read more

I have had nothing but terrible experiences with this company. We've been having problems with my mother bed since May. It's practically August and we still haven't gotten it fixed. Supposedly they are waiting on parts, but we haven't heard anything from Fonte in over a month. Today the WHEEL of my mother bed finally just BROKE! I called as soon as they opened, the service manager didn't have any clue about the previous issues/order with the bed, and said nobody could come until Monday. It's Friday, my mother is bed bound, so.. thanks for nothing! read more

Fonte Surgical Supply - Medical Supplies Near Me - Rochester, New York

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Fontes chose this incredible wheelchair for my mom. It's her only wheelchair and she sits in it several hours each day. Doesn't this look perfect for her? Thank you Fontes! read more

Fonte Surgical Supply - Fontes chose this amazing wheelchair for my mom. She could not be more comfortable. - Medical Supplies Near Me - Rochester, New York

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My mom and I had a very positive experience at Fonte's surgical supply ! The ladies were knowledgeable and helpful . Mom got a new walker and a few accessories , highly recommend! read more

I've been a customer of Fonte's for over a year. My Tubi grips come from them and I am in the process of getting a hospital bed. Everyone from customer service, to the rehab department, to the person delivering my supplies and the gal that answers the phone have been nothing but polite and helpful. If there's a problem, I have always been notified and they keep me updated until the problem is solved. I would recommend them to anyone. In today's world it's rare to find someone who follows through. Someone who does what they say they'll do. Someone who takes responsibility for, and does their job. That' what I found at Fonte's, and that's why I'd recommend them. They sell quality merchandise and have a well trained, friendly and accessible staff. read more

I have had great experience at Fonte Surgical Supply. From first phone call and then wait time and pleasant faces, all were very positive experience. Marty helped me with a walker for my mother and was super friendly. Every thing was great, big thank you to Marty and the team. Highly recommend this place. read more

I had to get a wheelchair for my. mom. I worked with Jamie and Matt and was so happy with how friendly and professional they were. I would definitely recommend going to Fonte's for your medical supply needs. read more

Terrible customer service. They treat you like an idiot and their main concern is how you plan to pay. A simple item that I was told is OTC needed a prescription at Fontes. I chose to go elsewhere and got what I needed, hassle free. read more

Broke my back. Went in on a Friday, they never order my brace until Wednesday the following week...

I tried to purchase an UpWalker Lite from them. Not only do they not carry them, they refused to make an inquiry to their supplier or the manufacturer to accommodate me. I would say they are not very cooperative. Thankfully there are other companies to deal with. read more

I know things get busy but if you have patience, you will get what you need.Getting nasty with the workers (in ANY business) makes them reluctant to contact you again. I have never had any issues with Fonte's. It's the Medicade/medicare that is the issue most of the time. read more

If there was -0 that would have been a stretch! This IS a medical supply place! People need the stuff here!!! The customer service is un imaginanable! There is none they do NOT call back and if you keep calling they do not have a answer! We have been waiting 3 days for a answer for a supply we have been getting every month for 20years! New people or something definitely no help or answers! You need this !!! I just want to order it so I can pick it up! They do not care or try to help! If you need something important ...... Don't call here you could die before they help read more

Very unhappy with the service all the way around. They tell you they have the wheelchair in stock, but then paperwork sits on someone's desk for weeks! After several phones calls to Fonte and mostly getting no where cause there is always an excuse. Finally get the wheelchair after seven weeks, need to make a couple of changes with different accessories, again waiting to get those. Okay now we are going three months still not taken care of. Poor service all the way around! read more

World's worst counter service. Takes FOREVER waiting in line for simple, quick purchases. They badly need an express line. The only reason I go there is that is close to work, but I'm going to start looking for a different store. read more