Joshua is the manager and I can assure you I will never go back to this establishment again!!!!…read more His arrogant rude behavior was appalling he belittled the workers even openly stated I'm out of here at 6:30 no matter what . As a result he rushed through my service checking off service maintenance checks he never performed told the employees Sam and a young man that had only been there 4 days that they were to slow get out of my way ill do it myself . He was out of control !!!! If I had been one of the employees I would have walked out. As I said it will be my last trip there . $234.00 later and I'm not even sure my oil even got changed

im a very angry about how my oil change was done, they used there Turk Rench to put my oil filter…read moreon and the same with the plug, i new that, because the min i heard a drill under my car, i thought damm that things going to be hell to get off, and now this mechanic is telling me that they may not know how to get it off, i do not have the money to get a brand new car, whoever put that oil filter had no idea that there only supposed to be there, for a a limited, amount of time, they are not a permanent piece, it was because i was the last costumer of the day, this is not professional at all now i have no idea why someone would use power tulle to put a oil filter on..these guy havve no ide on what they are doing, if the last custemer dosent mean anything then why work. DONT GO HERE, A OIL CHANG WILL COST YOU MORE THEN THEY PUT UP????

We were in a jam as we had a flat on our truck hauling a 8000 k camper. They were awesome here…read more Fixed our tire , checked the others out & got us on the road. All for 27.00 ...such a bargain . The young guy who helped us was such a hardworking young man. Thank you !

Thus place is filled with the most honest mechanics I've ever encountered. They are affordable,…read morefriendly, and go out of their way to not waste your time and money. Once I took my car in for squeaky brakes. They said my brakes were fine and didn't charge me a thing. Yesterday we took our car in for an engine check light and they suggested a treatment we can do ourselves. Also they are quick as can be. 5 stars all around! Thanks guys

I appreciate Management reaching out to me and apologizing as well as their Corporate office…read more Apologies go along way for me. I also understand people have bad days. Thank you to the Management and Corporate for reaching out. It means more than you know.

Went on 4 separate occasions and was told each time they didn't have time or the wait was over an…read morehour to put air in my tire or check if I had a possible leak. Each time I went there were zero cars or customers around, employees were standing around talking and joking. This location has horrible service.

Mixed review. They did the right thing in the end, but it took me pushing for it. If it would've…read morehappened to someone less assertive, they would've ended up at home with a car leaking oil all over the ground for the foreseeable future. Well taken care of few year old car with less than 50k miles. No leaks and needs nothing. Went in for oil change that cost over $100 due to requiring European spec oil. Took it home and parked the car for a few days while driving other cars. Saw signs of fluid leaking on the ground when I went to use it a week after the oil change. Looked like oil and covered an area approximately 12 inch by 20 inch. Saw drips of oil hanging off drain plug. Checked oil level before driving back just to make sure it was safe to drive. Took it back to the Valvoline oil change place and the first guy checked the oil and said that it was fine. I showed him photos I took of the pool of fluid. He said that was probably caused by some spilled fluid when the oil was changed. I said if it was a few drops I wouldn't have been back, but it was obviously a leak of some sort. He called the manager, who said it was normal and that he couldn't do anything about it. He proceeded to say that I needed to take it to a mechanic and that if the mechanic found that they did something wrong, that they would pay for it. I reasoned with the manager. Explained that my car is well taken care of with few miles and hasn't leaked a drop of anything for the past few years I've owned it. And that I choose to take it to his place because I expect better attention to detail than if I were to take it to Walmart for half the price. He suggested I take it home and let it sit for another week to see if anything changes. That frustrated me and I told him my best guess was that there was a bit of dirt or something that was causing the drain plug to not seal correctly. He asked me what I wanted him to do. I said that if he just drained the oil and re-cleaned the drain plug surface and re-filled the oil at least we would be able to rule that out. If that didn't fix it, I said that I'd take it to a mechanic even though it didn't make sense that it would happen directly after an oil change. He wasn't happy, but told his guys to just do another oil change. He walked off to take care of other things. They completed the oil change with no charges and I went on my way. Parked in a different portion of the driveway to keep an eye on it. Let it sit a few days, drove it a few days, let it sit again. Two weeks have passed and not 1 drip of oil or other fluid has hit the driveway. Confirms my suspicion that it was probably just a poorly sealed drain plug the first time. I have mixed feelings about it. I understand that everyone makes mistakes and wasn't upset that I had to go back to have it corrected. In the end, they did correct it at no additional cost to me. However I had to push for them to come through. They just wanted me to drive off and think that a pool of oil is "normal". If it happened to my wife, sister, daughter, etc they would've just accepted what the tech and manager said and gone home to live with a car now leaking oil daily. So I have mixed feelings and they did technically come through in the end. I guess the best question to answer would be = do I ever plan on taking any of my vehicles there again? And the answer to that is No.

Did not have the opportunity to get service here due to shortage of employees and a bay being…read moreclosed. Employee approached my vehicle and his frustration came off as I was bothering g the business. He did not say good morning or hi just "Oil change?" It's gonna be bit we only are running one bay And walked off. I understand the frustration but don't put that on your customer and act as if I am bothering you when without the customer the business would not exist.

Shortly after moving to Great Falls I went to 15th Street Service Station. I had a lot of work done…read moreto my truck. They were extremely kind, professional, honest and straightforward. They were great at explaining to me the issues the vehicle was having or could have, and kept me informed and involved in all decisions and updated me with any possible price changes. More recently, I was involved in an accident. I chose 15th Street as the tow company. The tow driver picked me and my truck up. I was a bit shook up. I have no family here and was having an "i want my daddy" moment and Gary was very patient. Helped me out of my vehicle, as the door was stuck shut, explained processes to me. He helped me find words when I was too shook up to find them myself. He drove me to More than one car rentals, waited for me to get a rental. he went out of his way out of the kindness of his heart and made being far from home seem not so far.

I took my pickup here because they were the only shop open the Friday afternoon before memorial…read moreweekend. They ended up finding a problem the local Ford dealership hadn't been able to find, and they were able to fix it for a reasonable price.

This is the best Firestone store in the country. I was a finance manager in the car business for 30…read moreyears and understand more about service than 99,9% of the people out there. This store has honest and trustworthy people working here. Quentin went above and beyond to help me with my CTS issues. Samantha knows her job back and forth, with an attention to detail and an emphasis on speedy, but quality service. One of their mechanics was awarded Firestone's top mechanic, nationwide. If you treasure your vehicle, as i do, this is your place for service!

created an appointment online to rotate my tires and do an alignment and when I got to the store…read morethey said they didnt have anyone in that can do an alignment so they rescheduled me an appointment at the front desk and it was fine. come my appointment time 3 weeks later and I show up to the store with it being closed? online says the store is open and its business hours so i dont know whats up with this firestone but i guess they can't figure out their scheduling.

Called about getting a sensor replaced and received an estimate ($370) for over $100 more than the…read moreestimate from S & D Auto Repair ($250 maybe less). I'm not a fan of getting over charged so I didn't go through with them. I'd like to give them the benefit of the doubt, so hopefully they charge so much more so they can pay their mechanics better or somehow change a sensor better. I called because they were rated 5 stars.

I have used Bud for my car repair needs for the last 20 years, I appreciate his up front no…read morebullshit service. He lets you know what needs to be done to your vehicle which is not what I always what I want to hear but I trust him completely. He is not the cheapest nor the most expensive but he is fair and honest. He stands behind the work he does

I've been taking my car here for routine oil changes for quite some time. This weekend a friend…read moreoffered to do it for me, since money is tight. He found that my oil was a QUART short and the filter had not been changed! I wonder how long this has been going on for. This is SO disappointing, I feel swindled and taken advantage of. Shame on you guys!

On Nov 22 2022, I went in for a regular oil change, brought my own oil and new oil filter WITH new…read moreplug....cause you know, bimmers are finicky. Well, Im happy to say they finally finished the oil change TODAY (04 Jan 2023)...it only took a total of 3 oil changes, 2 oil plugs, 3 tow truck tows, 1 rental for 6 days, 24 days of personal leave taken, one "forgot to screw the skid plate back on" damaged skid plate, one stripped oil pan resulting in Valvoline buying me a new one, one district manager, one regional manager, and one Montana Valvoline Enterprise Manager....and then getting my car back and it looks like it's been mudding off some back roads in Augusta, Montana. 0/10 would recommend, especially with lack of communication and having no idea where my car was for about three weeks. Hugh's Diesel & Auto Repair actually fixed my car and replaced my oil pan. 10/10 would recommend, especially when we had the cold snap and all the diesel trucks gelled up and their engines froze.

I was in desperate need of a tractor tire,, a tractor repair guy recommended POMPS and they got me…read morea new tire and tube in one day, the price and service were top of the line,, no standing and waiting at a service counter for someone to notice you!! Highly recommend!

Broke down on a Saturday! Trailer tire blew and nobody for 500 miles had trailer tires in stock…read more Everybody has pickup tires but no trailer tires. Well Whalen tire to the rescue The BEST part of my experience was the customer service. LOGAN stepped right up and not only got us up and going quickly but took the time to educate us on trailer and pickup tires. LOGAN went above and beyond the call of duty! 10 stars! Forever a customer!