Lost retirement ring and just a shot in dark and they had it. Amazing they were honestread more

After being diverted to a different air port I changed my reservation to pickup a car at enterprise…read morearriving at 100am. Since I was arriving late I called to be sure they would wait. Upon arrival I found out that you actually cannot even talk to someone on the phone on location. In fact, they did not even have a car for me because the person I spoke with had no idea if they would stay or have a car, but she told me they would both be there and have my car. No apology and no car. The Avis budget lady saved the day, was cheaper and kind. Never enterprise again.

Be sure to check out the interior of the car (I know the light is horrible in parking garages),…read morebefore you leave. The dashboard and the seats were filthy in this car. My husband didn't want to stand in line again, but if I had seen it in daylight, I would have insisted. I don't think it had been cleaned in a long time. On the good side, the location rentals are all in the same place, just outside of this small airport in the parking garage. Easy walk and easy walk to get to the car. Only one guy working the desk at pick up and drop off. We told him that the needs maintenance light was on and that it was filthy and he didn't really respond.

This entire experience from start to finish. I reserved the vehicle at 8 am I had to sit there…read moreuntil 10 to get the vehicle. Which made me extremely late to my destination. When I returned the vehicle my charges should have been 298.87 but some how the lady charged me 498.87. She couldn't tell me why. No one at this location knows what they are doing!! Also what was the purpose of me using a major credit card so a deposit can be used but then turned around and used my damn debit card. I will never use this car rental service again. I will make sure everyone knows if I have to stand out front with a sign!!! Do not use this company i repeat DO NOT USE BUDGET!! HORRIBLE COMPANY WORKERS NEED MORE TRAINING!!!

Charlotte at the counter made this experience. She's wonderful. What a great representative of the…read morebrand! Efficient. Friendly. After a long day of travel she is exactly what I needed.

Reservation agreement states no extra charge for domestic partner. My partner and I have lived…read moretogether for 9 years and have the same address on out driver's license. Agent told me that I would be charged $15 per day for him to also drive the car. False advertising.

Great pickup and drop. off!! it was very easy and affordable!I needed a car to get me through my…read moreown car break down. It was fabulous on gas as well

car in new condition. went with the "managers decision" on the amex site, hoping i would get a…read morebetter deal than choosing myself. should have chosen myself. got a hyundai kona. a bit small but new car and good mileage.

Kristin is a star. I was trying to find a 1 way rental out of South Carolina for a trip to Atlanta…read moreand no dealer or rental agency was willing to help to find an available car. One actually cancelled my prepaid 1-way rental booking while I was standing at the counter to pick-up my ride. Kristin arranged everything including the pickup of the car for me and had me on my way quickly and efficiently. Thank you so much for your help!

I have used this specific store twice due to warranty work trough car dealership. Both times I have…read morehad to wait to pick up the rental because there was no one in store (1st was employees personal business & 2nd both ladies had to make an "airport run") granted I had appointments to pick up both times and had to wait almost/over an hour each time. I had to take time from work for this privilege. Employees were nice and got me out quickly once I was helped. My deposit was held, for a cleaning fee. The car wasn't fully clean when I got it, but I had been sitting to long waiting to have made them clean it (again?). I even vacuumed it out before returning it. I didn't have to pay for the actual rental is the only reason I didn't raise cane.

They are scammers. They lied about the time I picked up and returned my vehicle. They adjusted the…read moretimes so that I was over an hour late with my return and charged me $30 for an additional hour. I suggest that anyone who has rented from them check their receipt for this scam.

This place is TRASH, terrible customer service, terrible. Car was dirty , had to wait 45 mins…read moredidn't get the lux car we paid for. Left my fire arm in here and they lied to us that it was turned in! without any inspection of the vehicle they just rented it back out with a fire arm in the car! do not rent from this place. DO NOT RENT HERE

They were resourceful giving me a 4-wheeler during the nasty storm that was coming the weekend of…read more2/6/26. Of course I paid extra for it but they honored the T-Mobile arrangement of returning it without filling up. The car was clean and the process was painless. GSP has a relatively new rental building across the street from the terminal. Upon returning the car, no one was around at 5:00 am so drop off was a little weird just leaving the car without a walkabout. It all went well however when I got a quick email regarding receipt.

Good price, easy pick up and drop off and got a nicer SUV than I ordered. The clerk at pick up and…read moredrop were very friendly.

Dropped of my explorer to get worked on and I was charged an insane amount and then given back my…read morecar making the same noise but worse. Plus no military discount.

My friend recommended Bert's to me. I had a tire with a slow leak. We had prompt and professional…read moreservice. We plan on returning! Outstanding service and reliable.

Even though I requested a luxury midsize suv I was given a ford bronco…read more Didn't realize how uncomfortable I was until I was on the road. Became impossible to get a replacement. When I returned the vehicle, they were kind enough to adjust my charges to my satisfaction.

The airport recently renovated the parking ramps and moved the rental area farther from the…read moreterminal. They did make the rental counters nicer in the process. The Hertz staff are always friendly and fairly quick but I wish they had true Hertz Gold service where you just walk to the row next to your name and pick a car. Even with the staff being efficient there are sometimes 4 or 5 people in line at the counter.

The staff at the location itself was fine and pleasant, however the company and their service was…read moreterrible. I reserved and PREPAID for a specific type of vehicle online. I arrived and the vehicle was not there. Instead of making good on the failure with an upgrade they only offered lesser vehicles than what I had prepaid for. I was renting a car because my elderly parents had been in a car accident and had been in a car accident. They were in the hospital and needless to say my plans were up in the air. My original plans were to fly out of charlotte, but my stay was extended and I ended up leaving out of Greenville, where I picked up the car. I notified reservations TWO DAYS before I left. Plenty of time to adjust any logistics on their end. They insisted on charging me a $71 change of reservation fee even when I told them I was upset and going to be speaking with their customer service and posting a review online. Obviously customer service is not something that Avis is concerned about.

I booked a vehicle 10 days in advance, paid in full, and selected a specific type of vehicle based…read moreon the options and photos shown. When we arrived, none of the vehicles in that class were available. Instead, we were offered a lower-class vehicle for the same price. We were then sent to another location, only to be told that they did not have parking space for larger vehicles. The customer service was extremely poor, there was no understanding of the situation, and the manager was not available. Despite paying a significant amount of money, we were offered the lowest-class vehicles. We spent nearly three hours at the rental counter trying to resolve the issue. As a result, we had to postpone our trip until the next day. My advice: never pay in advance if getting the vehicle you actually booked is important to you. They were unwilling to offer any reasonable compromise, even though vehicles of the same class were available on the lot. Very disappointing experience. I would not recommend this company.