Where do I start....
My ram promaster van had a transmission issue when we arrived in Greenville. Jay seemed to be super kind and re-assuring on the phone & gave off a (FALSE) sense of trust. Dropped the van off on Friday (8/07), he said it would be done on Tuesday (8/11).
Tuesday rolls around, and Jay says that he now needs to replace the radiator.
Wednesday, he claims that he spent hours at the Spartanburg Dodge dealership waiting for the radiator to get in, and wouldn't get time to finish the repairs.
Thursday, he finally lets me know that its completed. Little did I know, this would be the start of the issues I would face
300 MILES into my drive home, I can feel the transmission slipping once again. I included pictures of the invoice he sent me: clearly stating that he was installing a brand new transmission with a factory warranty. Next picture is of the transmission that was actually installed by Jay. The dealership I brought it to advised there is absolutely no way that Jay used a new transmission. Dealership pointed out multiple missing bolts on the transmission as well as a massive leak of trans fluid. This wasn't even a rebuilt transmission - dealership advised that JAY LIKELY TOOK A TRANSMISSION FROM A JUNK YARD & CHARGED ME FOR A NEW ONE.
Wow.
Doing some research, we called EVERY dodge dealership within 2 hours of Greenville to see if Jay even stepped foot in a dealership for these parts. My wife found that EVERY DEALERSHIP HAS REFUSED TO DO BUSINESS WITH THIS GUY!!! HE HAS NO WAY TO GET GENUINE, NEW PARTS.
When trying to get ahold of Jay, he never answered, nor returned any of my calls. I had 2 numbers for Jay - one was his personal cell, the other was a shop number found here on Google. Jay ended up turning both phones off (or blocking me) and disconnected his voicemail so that I had no chance of contacting him. THIS IS A DIRECT MESSAGE TO YOU JAY - BEFORE YOU COMMENT, YES I CALLED YOU PROBABLY 50X - don't come replying here saying that "it disturbs your business" maybe you should own up to YOUR scummy/scammy behavior and STOP FUCKING PEOPLE OVER. Answer your phone, and I wouldn't continue trying to get ahold of you. It's pretty simple.
As you can see from the purchase order, Jay scammed me out of $3800. Karma will come for you Jay.
If you are considering using this horrible shop for any services - I highly recommend anyone else. DO NOT TRUST THESE PEOPLE read more