Ordered just fries earlier tonight and sat there while three people got their large orders before me. Approached the counter to ask about my food and the manager gave me a ton of attitude, telling me to "be patient" and that she'll "get around to it". They were also out of spicy ketchup. Overall poor customer service and long wait times for no apparent reason other than lazy employees. Do not recommend. The Whataburger at west lake Houston and beltway 8 is far better and in a nicer neighborhood if you are craving whata. read more

Great food for after party meals ! Lol always make the stop while in Texas .. can't go wrong with any of the burgers or shakes. But the sweet tea was not so great.. not freshly made read more

Always a long wait, rude workers, and dry foods. I'll take the extra 5 minute drive to the one in Summerwood.

Worst whataburger in Houston ! Every time when I come here my fries are cold and sometimes even frozen a little. Burgers are always undercooked or overcooked. Last time when I ordered from this restaurant my fries looked like they were thrown in the bag and my burger wasn't wrapped correctly. I would have posted pictures if I had a good camera read more

So I have been to this Whataburger a thousand times and my experience has never been as bad as it was tonight. To start off the lady at the intercom was rude, keep cutting me off and wasn't really paying attention to my order ex. "What do you want to drink" I then responded with "a strawberry Fanta" (she killed me with her response) you said coke? At this moment i knew this visit would be a disaster! To continue I ordered a sweet and spicy PLAIN AND DRY!!!! I even went into depth and explained what I wanted. I ended up with meat, bread, pickles and a shit load of barbecue sauce. In my what a chicken I asked for ranch and got no sauce. In a other sandwich my mother ordered we asked to add onion and substitute whatasauce with mayonnaise, they made it how it came. Last but not least they didn't give give two orders of frys. I ordered $45 worth of food!! The manager was nice and fixed the last problem and add some extra frys read more

Pancakes for breakfast at Whataburger is always good! The pancakes are fluffier and don't taste like they've just been microwaved and I like that there is someone who comes around and asks if you need anything. read more

It has been years, 2006 Scottsdale AZ to be exact, since I have visited a Whataburger. Not many fast food restaurants do a Patty Melt and not many use fresh beef. The patty melt is delicious! It comes with two patties, grilled onions, Monterey Jack cheese and a spicy creamy pepper sauce that makes the sandwich next level. If I lived closer Whataburger would be a regular stop. read more

Whataburger - Fast Food Near Me - Humble, Texas

I came to this location around 11pm and ordered my food. The line was long, they had clearly been busy. When I got home I realized my salad look as if it was already being eaten out of with a greasy top, and ranch spots in the salad. I called to this location to speak with the manager and he acted as if I was lying about the food. Completely dismissive and overall unconcerned. Said I could bring it up there, so we did. When we got in he examined the food again and remade the entire order for us, which was great. The downfall of this location is the terrible customer service. The manager on duty had me repeat myself over 3 times on the phone explaining what had happen and still replied as if he didn't care nor believe what I was saying. When he brought out food I attempted to apologize for the attitude I began to have on the phone as I was getting irritated at the tone of his responses. He cut me off in the middle of my sentence and dismissed me, and asked if he could help the other costumer. He said it was because I told him "if this is your costumer service you really should fix that sh**". While I understand his frustration he should also have been respectful of mine some from the beginning of my initial complaint he was being absolutely rude and unprofessional. read more

Whataburger - Half eaten salad - Fast Food Near Me - Humble, Texas

Me and my husband go to whataburger quite a bit and get the same thing every single time. We came to this location and the lady repeated the order but didn't put any of the modifications on the sandwiches. Then they put mustard on my husbands sandwich when he clearly said not to because he is highly allergic. The only thing they got right was our drinks they also charged us for a large meal because we upsized when we got to the window but the lady still handed us the same bag with the medium fries. Then when we got back to get the order right the lady tells us that she will remake the chicken sandwich fresh but says nothing about my husbands burger that still had the mustard on it. Way to go whataburger! If my husband ends up in the hospital I'll send you the bill. Also, if your food comes out in less than five minutes it's not fresh! I have been waiting for my "fresh" chicken sandwich for 15 minutes now and they are not busy at all. read more

I forget I should not come to this location every few months and every time I'm reminded why I shouldn't. Lived across the street from it for years and I've never not once had a good visit at this location. I just had it right now and I'm not the kind of person to leave reviews but this place needs to be put on blast. COLD. BURGER. EVERY. SINGLE. TIME. Cold patty, cold bacon and ice cold cheese and veggies every single time and on top of it you have to wait like 20-30 minutes for it. Has to be the slowest Whataburger in history. I work by 59 and 1960 and I go to the location on 59 and Will Clayton for lunch often. Night and day difference. DO NOT COME TO THIS LOCATION. No matter what you do just stay away from it. Make the extra drive go to a different location and save yourself the time, money and disappointment. WORST WHATABURGER EVER. read more

Pattymelt was very good. My wife got a chophouse burger, and we both didn't care for the A-1 sauce on it. Fries tasted great, and the chocolate malt shake hit the spot. read more

There is a employee here that is over 60. Her customer service is so awesome. The food is average, but she is so great that I have to keep coming back. The breakfast on the bun is not bad also. read more

This was my first time at Whataburger, and it did not leave a good impression. The staff looked uninterested and was surly and slow. My burger was poorly cooked and sloppily prepared. I do not recommend this location. read more

This is my favorite Whataburger location. It's not the closest to my work but we drive the extra few miles to eat here. The staff is always attentive and polite. #2 cheese plain and dry with large fry and medium drink NOM NOM NOM read more

I honestly love whataburger. I have just recently moved near this location. All I can say is, no matter what time of the day, how busy (or slow) they seem. There is ALWAYS a wait that is much longer than expected. Recently, I waited 30 mins for one taquito. Rude staff and slow service is a horrible combination and I hope this whataburger changes both soon. Do yourself a favor, take the extra time and go to another another nearby. It will sure save time and a potential headache. read more

So my boyfriend just got hired here and didn't stay here for a solid two weeks lol. No because he doesn't want to work but because the place is very poorly managed. #1 presentation is huge nobody is going to take a ' manager ' with a top gold grill lol seriously lol staff doesn't get anything to eat for free , not a small fry or the smallest kids burger , nothing. Mind you they're working and cooking in a restaurant all day they're already only making slightly above minimum wage and they can't even get an employee meal only a discount ? That's pathetic. Then Mr. Cliff who's doing the hiring is doing a crappy job in my opinion because hours are unstable you may go in on a slow day scheduled for 5 hours and only get 2 then sent home , not only is that a waste of your time but it's inconsiderate because you're not even considering what it took for someone to get there and where their coming from only the store and if you don't care about your employees to a certain extent then im pretty sure they won't give a crap either and you'll constantly have a revolving door. They don't train well and behind the counter it's alot of drama between the races and ' managers ' power struggling with employees so focused on being a boss because they have the authority to tell someone to clock out instead of leading. With that being said , probably avoid. read more

I'm generally happy with this location, but the last couple of times I've been here, the service has been very poor. Tonight, I sat in the drive thru line for nearly 30 mins just to get to the speaker to her the employee talking negatively about other employees. She apparently didn't realize I could hear her, and when I said hello a few times, i didn't get a response so I got upset and drove off. This kind of stuff seems to only happen at night. This place is usually much better than this. Update: Just went there on Thursday, June 13, 2019 and the service has gotten worse. I went to the drive thru to give them my order only to get to the window and listen to at least 5 employees just stand there and use extremely foul language while the window is open. All I wanted to do was pay for my food and leave. The girl at the window was taking forever just to even hand me my drink and I never even got that; it was like they didn't even care that I was sitting there listening to them using curse words or anything. I eventually lost my patience and drove off....again. I don't know if this place is under new management or something but it seems as if the employees are poorly trained and have no regard for quality customer service. I will no longer go to this establishment and I do not recommend it at all, which is sad because it's location is extremely convenient for me and it used to be so much better. read more

I always come to this whataburger and im greeted all the time. The food is great and my order is never wrong. I've had a problem with any of the employees here as well. read more

They messed up our order not once but twice. Then we called and said they would replace our whole meal. We show up the next day and told us they would only replace 2 things. The fries were refried, we asked for no onions and tomatoes any they but extra onions and tomatoes. Won't go.to this one again. read more

I have giving this place multiple opportunities to get it together. They send me to lane B in the drive through employees did not have their mask on. 20 cars after me get their order before me. I asked the worker what was going on and she said she didn't know. I had to get off, and ask for a refund, then they tried to give me my order but I told them it was too late. I was there a total of 30 min. Everyone was extremely rude. read more

This is NOT your typical Whataburger. So stay away from this place as they do not have functioning equipment, and they seem incompetent when it comes to completing orders. A slow day, and they fill my small order in 15 minutes. THEN my Whataburger comes with MAYONAISE on it!!! How does that happen when my ticket says I ordered a regular Whataburger. Did they correct it? yes. Did I get an apology? NO. I got a long explination and excuses as to how that could have happened. But never owned the error. Sorry customer service in my opinion . read more

My chaperones, former president of the organization I'm in, and I stopped here for a quick bite on our nine hour drive to Corpus Christi. The customer service was fantastic, as well as the food and timing. While leaving, we had left a wallet in the dining area and hadn't realized it until we left town. We rushed back, very stressed due to the importance of the wallet, and were taken care of as soon as we walked in! Thank you to the person who anonymously turned in the wallet, as well as an employee, Jackie, for taking care of us with great customer service and a big smile on her face! We need more people like this in every business! read more

Came in on my way to work was told to go to outside lane. When I get to work my bank text me saying my charges of almost $25 mind you my order was $7. This morning went in to the locatiwas told nothing can be done right now. They didn't give me receipt so all I have to go on is my preparation print out on my burger. My opinion is if it was honest mistake you would have brought my receipt since they are suppose to always give a receipt. But nope didn't even make a effort. So to the child that didn't care I hope you learn how important it is not mess with people's money. Now manager claims they will fix it after it post to my account... we will see. But I will never return to this location. Update: it took over 7 weeks to get my money back after having harass the manager. Police officers that happen to be coming in when I went in last time was kind enough to stop everything until the assistant manager finished helping me (I think they thought he was with me) read more

Please use caution when eating at this Whataburger. On my last visit I observed the manager handle raw hamburger from the cooling unit, place it on the grill, then he went into the preparation and handled bread, lettuce and tomatoes with the same (bloody) gloves. He then brought my food at which time I was going to ask for the manager. (Only he was the manager). I explain how dangerous cross contamination can be. I requested a refund, and my request was granted. But, this is the second time this has happened to me at this restaurant. Thought the first time was an mistake, so I spoke to the manager that time and she promised that training would be done to correct the issue. Well, I guess not. Again, please be careful. Will attempt to contact the health department in Humble to see if anything can be done, before, someone gets really sick. read more

Very slow service. Stood behind a woman with a cast on and we had to wait 10 minutes to have our order taken. Cashiers were just kind of moping around and changing drawers.Didn't bother saying a word to us. Ordered a #4 that had SUPER DRY meat. Same with my Buffalo chicken sandwich, had barely any sauce. Really disappointed. They brought the food out to us in about 2-3 minutes after sitting, which makes me think they served us food that had been made and been sitting for a while. Whataburger on the Belt and West Lake Houston has better service and food. read more

If I could rate this without having putting a star I would went through drive thru and a African American girl was being really rude when I asked for ketchup she asked which one I responded the spicy one and she only gave me one and shut the window quick read more

This place is so horribly managed. I've been directed to park in the fire lane on more than one occasion. I refused and was chastised by the store manager and another customer. read more

I love Whataburger but this location is the worst. The food is always cold and never tastes fresh. I stopped eating Whataburger because of this location. It doesn't matter what time you go the food is never hot and fresh. read more

Check your order when you get it. Usually wrong. Then ask for a correction and something for free for the activation.

This location sucks. They are not clear on the concept of "fast" food. Whether it's super busy or completely empty, expect a wait of at least 20 minutes for even the simplest of orders. The meat is always tough and overcooked, the orders are usually right, but still cold and take forever. Waiting in the drive-through line is an exercise in futility. This location is a disappointment to the Whataburger name. You could go to Mi Rancho next door in the same amount of time and you get much better food! read more

I want to give this location 2.5 stars due to it being a stop light from where I live. However, most times my fries are not hot, they are luke warm as if they've been sitting for awhile, the employees are not professional and they now have two lanes that are not efficient. While I'm having my order read back to me, I don't want to hear side convo or hear about who won't do their job when I get to the window. They asked me to pull into lane B. I take it they're trying to be more efficient, but this did not work today! I ordered a kid's meal with a cookie and an extra medium fry. The lady brought me my food and said that she put an extra fry (medium) and an apple pie for the long wait. When I got home, I had one medium fry and no kid's size fry and I don't eat their apple pies. I'm going to give the location on W Lake Houston a try. read more

Never any complaints with service or food, but it's like every other drive thru around Wilson/Beltway: slow. I understand they are supposed to make it when you order it, but still. If you're on your way to work and need true "fast food" just move to a different area or cook at home. read more

I quit going here for lunch months ago because I would always get COLD burgers in the drive through!

This Whataburger is the best. I have been getting food here for 4 years. I have never had anything bad. They make everything fresh and it makes a huge difference especially with the Bacon, Egg and Cheese Biscuit. There food taste homemade. I would consider this a "fast food" restaurant because the food taste so fresh. read more

Let me start off by saying that this Whataburger location is horrible. They can't never seem to give me the correct order, and the food is rarely fresh. I'm not sure that this issue only happens in the drive through. I've nearly lost my taste for Whataburger until I've tried the Whataburger at the Summer Wood location. Even though that I live inFall Creek, I am willing to travel the extra miles for my meals. read more

This place was recommended by our hotel. I had to laugh when he said it was 1000 times better than in n out. This is a goofy burger with a bun that is charred on a grill. The patty was just ok. It really needed some flavor. The fried were just ok as well. I would compare them to McDonalds but a hair better and a bigger patty. On a lighter side, the service was great. The people behind the counter were friendly, informative and even asked what our thoughts were after we ate. read more

I would strongly recommend this place for the best service and delicious food. The front counter girl ( Miss Jayla) made me feel as if I was at home today. I came in one day and order the whataburger honey butter chicken biscuit and a bbq sandwich that she recommended for me. She told me that it was the best there and that she loved it herself. And with that I simply order that. That girl can make me feel like I am home. Now I come there almost everyday. And when she is there she already has my order ready. And she told me to do a survey for them and I did. So if you want delicious food and want to feel home. Go to this whataburger!! read more